Deepika & Shem they are good service for customer. They always help me when I need help.read more

For some reason, we thought the Bear Springs Hotel was a lodge. It definitely is not. It's a dumpy…read morelittle hotel squeezed between a busy freeway and a Walmart strip mall. Here's the good: free parking. Now for the rest. Starting with security--or the lack of it. The only visible security was a guy in a security uniform wandering around the "bistro" during breakfast and staring at guests. Other than that, anyone can walk into the lobby, onto the patio, into the bar, up the elevators, and onto the guest floors. No key access is required anywhere. The Wi-Fi situation is also concerning. There's a guest network, but there are also several suspicious room-linked networks showing up. Whether they're legitimate or not, it certainly doesn't inspire confidence. The lobby bistro was disappointing. The food was bland, watery, and overcooked. When I ordered tea, it arrived in a teapot with a broken handle. Not exactly the level of hospitality you'd hope for. The elevator didn't inspire confidence either. The doors began opening before the elevator had fully stopped at the floor, which felt more alarming than convenient. The room itself was pretty janky. A decorative scarf tossed across the bed seemed to be doing a lot of heavy lifting in the design department. The bathroom sink was missing the drain cover, the bed squeaked and creaked with every movement, and the walls were paper thin. We could clearly hear the TV from the neighboring room. There's only a few tv stations and no streaming options. The second floor was noisy overall, with parking lot sounds carrying late into the night and starting up again early in the morning. If you're hoping for a good night's sleep, lower your expectations. The pool and spa area were equally disappointing. The hot tub had food and something dark floating on the surface, and children were using it unsupervised. The view from the pool isn't relaxing either--unless freeway signs are your idea of scenic. What bothered me most was how misleading the photos are. The pool looks lovely online. The room photos show bathrobes that don't actually exist. The food photos displayed throughout the hotel look appetizing and polished, while the actual meals that arrive bear little resemblance to what's advertised. Overall, the photos sell a completely different experience than the one you'll actually get. Aside from free parking, I struggled to find much to recommend here.

I was getting married nearby and booked seven rooms for my family and myself. Tifanie was…read moreincredibly helpful during check-in, coordinating room assignments and making the entire process smooth and stress-free. After our stay, I realized I had accidentally left my bridal pajamas behind. I called the hotel, and Angel went above and beyond to help locate them, along with a few other belongings that family members had left behind. Both Angel and Tifanie were friendly, accommodating, and genuinely cared about helping us. They made a great team and contributed to a wonderful experience during such an important occasion. Thank you both for your exceptional service!

The hotel itself has a very easy layout to get around in. The breakfast area was nice and had a lot…read moreof options. I recommend requesting the dark roast if you like your coffee strong, their dark roast is amazing! Tifanie was very helpful during check-in and check-out and was extremely friendly. Unfortunately, I do have a few complaints, which are a bigger deal for me since I had little ones with me. I requested an extra pillow and blankets for the room, but there was no staff available to bring them up, so I had to go down to the front desk to pick them up myself. Another time, when I was bathing my daughter, I noticed the conditioner was empty. I called and asked if they could refill it or bring a travel-size bottle, but again I was told I would need to come to the front desk to get it. This is the first hotel I've stayed at where I had to leave my room to get items that either weren't properly stocked or were simple requests. I also noticed one of the towels in the bathroom was dirty, and the floor near the bed was wet when we arrived. While the staff was friendly and the hotel had a nice vibe, the housekeeping team definitely needs some improvement.

Rooms are cozy cool and clean. Nice and spacious. They also offer a complimentary breakfast…read moreeveryday which is excellent. Hot food,bagels, juice bar,yogurts,pancakes waffles and fresh pieces of fruit. I will definitely stay here again

My friends and I are staying at this property for a music festival this weekend. I haven't stayed…read moreat this hotel in years, as we usually stay at the Homewood property next door and the other Hilton properties in the area. Our group has 4+ rooms booked for the weekend and since we are all a mixed group of busy adults in our 20's, 30's & 40's, we are not often together. We all checked in at various times the night prior. This morning we woke up and everyone came to my room to visit and see each other. We decided to get breakfast, and when we reached the first floor and walked to the breakfast area, one of the employees at the desk started to yell at us, asking if we were room number ### and yelling something to the effect of "didn't you sign a contract when you checked in?! There is no loud music allowed and no partying." She said some other things to my friends but I didn't catch what she said. What I did catch was the tone of voice. There is a certain respect and rapport when talking to guests, and yelling at them from behind the registration desk as they are walking by to get breakfast while other guests are present eating breakfast is not the way. The approach was very aggressive and it honestly brought the mood and atmosphere down for our whole group. It was definitely not the positive start and vibe we wanted to initiate our vacation with. We did have music playing, I will attest to that, but because my room was at the end of the building, a corner room, and only has one neighbor, I did not think our music was playing too loudly. It was 9am in the morning, not in the middle of the night, as we would not play music while people were trying to sleep. At any rate, this will probably be the last time we stay at this Hilton property. There are many around the area that provided a more welcoming and understanding experience.

I don't often write reviews, but this stay deserves one. The Ayres Hotel Redlands is genuinely one…read moreof the nicest hotels I've stayed at in a long time -- the lobby is gorgeous, the room was spotless, and the beds were comfortable. I was seriously impressed with how clean and well-kept the whole property was. Everyone we interacted with was friendly, and the location was great too -- close to the Packing District, easy freeway access, and a quick Uber to the nearby casino. We did run into a billing mix-up related to Expedia, but a staff member named Ariana helped sort it out and made sure it was resolved. Really appreciated her help. One small note: our coffee maker didn't have sugar or creamer, but the front lobby had us covered, so no big deal. My only real critique isn't specific to this hotel -- it's more of a hospitality industry thing. Checkout was at 12pm and check-in at 3pm, which means guests never actually get a full 24 hours even though that's essentially what you're paying for. I'd love to see hotels move toward at least a 24-hour stay window, even if that just means pushing checkout to 1pm. Overall though, this hotel is an excellent example of what a hotel brand should be, and I hope their other locations hold to the same standard. Highly recommend.

Well they were sweethearts from the start!…read more I called multiple times to ask questions ans ensure I'd pick the right room and dates. Staff were kind throughout the process leading onto the date of reservation. The place was nice and clean and ready for our stay. Staff were welcoming and supportive. The bed was comfy and there were extra pillows in the closet. I wish we would have had time to use the swimming pool. Thank you for a wonderful visit.

Brianna at front desk made everything run smoothly for our stay. would recommend good staff and…read moreservices.

My home away from home in San Bernardino. Service is very good, but its far from 5 stars. The front…read moredesk knows me and treats me with kindness and respect. I think its the best hotel in San Bernardino. I just wish they would fix the elevator in the west tower so it can go back to having two operating. Its really inconvenient when the hotel is busy. With the staff using it as well.

I recently stayed at the Residence Inn Loma Linda because my father was hospitalized at Loma Linda…read moreHospital. I originally had a reservation for a week. What I thought would be a short stay at the hospital turned out to be a three week stay. I would ask for a few days extension only to have to come back and ask for another extension. This happened at least four times and each time the staff was gracious and extended my stay. I would like to give a special mention to Adrianna, who helped me on several occasions with the extensions, etc. Adrianna was kind and sympathetic when I shared my difficult experience of having my father in the hospital. She always had kind words and made me feel like she truly cared. Residence Inn is blessed to have someone like her working for them, and I would definitely come back to Residence Inn Loma Linda just because of her kindness and understanding.

The hotel feels fairly new overall and is well maintained. The two bedroom suite is reasonably…read morecomfortable for a family of 5 adults. The master bathroom is very spacious. I only wish there was a better drainage system so that the shower water would not leak through the shower door onto the bathroom floor. The sofa pullout bed has seen better days and is the type of situation where the middle dips so our son had a rough couple of nights. The small kitchen and dining area was cute and served us well for the ~three days we were there. We would serve ourselves from the breakfast buffet downstairs (that's included in the price of the room) and bring our food to eat in the comfort of our suite's dining room. Each morning they offered a continental breakfast with a few hot items like egg and cheese omelettes, sausage or bacon, hash browns one morning and biscuits and gravy the next morning. They had two waffle makers and their waffles were actually really good. There were a lot of families staying there this past weekend. There were a lot of guests that were there for the graduation ceremonies happening throughout the weekend at Loma Linda University. But either all the guests were fairly quiet and sedate or the hotel walls were nice and thick. The other advantage of this hotel is the proximity to Downtown Redlands, Loma Linda, and many shops and restaurants just a short drive away. The restaurants and shops of the Mountain Grove area are just a short walk from the hotel. And the hotel is sandwiched between a Krispy Kreme and a Dutch Bros. On our last morning before checking out I walked to the Dutch Bros. to try their coffee for the first time. It was pretty good but to be honest, the coffee I put together the prior morning from the hotel's coffee carafe mixed with a Swiss Miss hot cocoa packet they offer at their coffee station with a little half and half and a little bit of sugar was stronger and better tasting than the Dutch Bros. coffee, just saying.

Entering the driveway, structure is u-shaped with rooms on the left and right, and pool directly…read moreahead. On a weekday, contained plenty of parking. When you check in, you are provided a paper to place on your dashboard. I also thought it was a nice touch to be provided with cookies at check-in. Nice to be able to relax in a room that was thoroughly clean and had all the amenities I needed: mini-fridge, work station, AC, clean bed, and a tv. I appreciated the classical music playing outside and the place gave an inviting vibe with the plants throughout. The sound does permeate through the walls so if there was a loud truck or just a loud person next door, you could hear it. The dumpster truck came in the morning so that was my wakeup call. You can get a complimentary breakfast between 530am to 9am. Ideal spot to stay at and at a great price. I'd stay again. Probably would take bug spray as they had quite a few that flew in with you when you open the door.

We got the heart Jacuzzi room which was Pretty cool and was clean. They have many channels as well…read moreand I believe they have updated things u can watch too. Was very romantic

Solid hotel. It was safe, clean, quiet, and the breakfast was yummy! I'm happy to have stayed here!…read moreFriendly and helpful front desk, clean rooms and cute little pool out back. It was quiet and the temperature in the room adjusted very quickly to what we wanted. I liked that we could charge our car for free! The free breakfast had yogurt options, bagels, muffins, oatmeal with a ton of healthy toppings, ham Gouda on croissant, spinach and egg white quiche, well cooked bacon, sausage egg and cheese on a biscuit, fresh fruit, juices and milk, tea and coffee. Overall a wonderful stay!

I booked and prepaid for a room on August 20 at SpringHill Suites by Marriott Riverside/Redlands…read morefor Labor Day weekend, September 5-7. I specifically chose and paid for this property expecting my confirmed reservation to be honored. When I arrived on September 5, I was told the hotel had overbooked and did not have a room for me. I was sent to Citrus Suites, a significantly less expensive property that was a downgrade from the hotel I had booked. When I arrived at Citrus Suites, I was told they were completely sold out and could not accommodate me. I then had to drive back to SpringHill Suites and explain the situation all over again. The manager on duty, Silvino Diaz, apologized and ultimately had his team locate a room at their sister property, Aloft in Ontario/Rancho Cucamonga--approximately 24 minutes away from the hotel I had originally booked and paid for. Fortunately, the Aloft staff was accommodating and I was finally able to get a room. However, I should never have had to go through three hotels to find somewhere to stay when I had a confirmed, prepaid reservation. I spoke with General Manager John Maciel on September 8. While he apologized, he could not explain how the hotel became overbooked and offered no meaningful resolution beyond an apology. The biggest issue is accountability. A hotel should not accept and confirm payment for a reservation if it cannot honor that reservation. Sending a paying guest from one hotel to another--only to discover the second hotel is also sold out--is completely unacceptable. I chose this Marriott property based on its location, accommodations, and price point. Instead, I was given a downgrade, sent to a second hotel that had no availability, and ultimately relocated more than 20 minutes away. I will not be staying at this property again, and I will be escalating this experience to Marriott Corporate. I strongly encourage management to review its reservation and overbooking procedures so that other guests with confirmed reservations do not experience the same situation. A confirmed reservation should mean exactly that--confirmed.

Omg omg omg! This…read morearea is horrid. If you're tired from driving keep driving through San Bernardino and make it to either Fontana or Rancho. Told the front desk receptionist that my room was dirty. She asked me how did I know, explained to her. She told me they were sold out couldn't move me. Mind you there are other empty rooms available right next door too me. The people are very busy in the night. A lot of slamming doors, music playing, loud talking at 11pm. Hanging outside their room. Also I'm a single female. She gave me the most unsafe room in the far back where the street light doesn't work towards the rear of the parking lot. I'm just tired from hiking. Can't even make it to another room. I'm a psychic why lie Asked for a refund couldn't get one until in the morning.

I have started the process on making the necessary civil complaints against this company who should…read moreabsolutely not be in business, not working with the public or with people with disabilities !!!! I originally thought this was a ok place because of the woman who I found out was the owner she treated my disability and me with respect and helped me. It was up until Friday 8/2/2024 I was met by a women who already had signs of depression and a rude first in counter she was far from pleasant, looked at me like I was crazy, did not acknowledge my disability, her triggering my seizures to happen shortly after her and the very very very rude owner Sunny who told her don't accommodate my disability and told her he is not coming to help or accommodate me and his employee triggering me. He assumed it was me as I was recording her the whole time and her facial expressions. The ambulance came as I was having a seizure on days inn Property due to the owners and staff the owner Sunny came out and told my mom and friend after he seen me in a seizure and the medical staff right there he says " we are not renting to her" instead of apologizing his behavior, for his staffs behavior and asking am I ok that was his unprofessional response. They have met their match he should of stayed nice like his wife because now I'm going to let the big dogs handle them people who they can't be rude to, but to late how severe my health is and case is you should of lead your incompetent employee and your self to the back and studied the civil laws when dealing with people with disabilities and mistreating them oh and also causing them to actually have the episodes on your business site doesn't look good for days inn!!! I will see days inn in court!!!! I'm very educated, smart, and come from a very successful background and family don't Judge a book by its cover and don't dismiss people with disabilities especially after you and your employees caused several episodes on your business location added to all complaints with pictures of ambulance included for investigators to already have, everything has been reported. I have a brain tumor, I have both types of epilepsy on both sides of my brain, and I'm preparing for brain surgery everything has been reported to the ADA!!! (1) Better Business Bureau at (916) 443-6843 or www.bbb.org, or the Department of Consumers Affairs at (800) 952-5210 or www.dca.ca.gov (2) California Civil Rights Department (3) ADA U.S. Department of Justice Civil Rights Division for people with disabilities (4) The San Bernardino County Department of Public Health

We came here during the memorial weekend to attend family member's graduation at Loma Linda…read moreUniversity! It's quite near the Loma Linda University and is a quite convenient place! The building seems to be new and the staffs are pretty nice! The room was spacious and all 5 of us got to have a good time! Continental breakfast was also good with continual supplies of foods every time running out! They had a swimming pool outside and workout gym inside! We can definitely come back again if special occasions happen at LLU! Come visit and have a good time! Cheers

Hotel is near a restaurant...literally. Check in was fast and easy. The room was clean and big. I…read morebelieve i got the king suite. The kitchen area was nice but I didn't use. Breakfast the next morning was decent. I got Oatmeal. They had brown sugar and nuts for topping. I also got coffee. All in all it was a good stay!