The rooms are nice and clean. You don't need a key to use the elevators, I found that out the hard…read moreway. LOL! I stood in line long check in line, only to find out I could've just went up to the room.

Based on the video that I saw from a patron who stayed at this hotel, there are some staff members…read morewho need to be trained on customer service. The Maintenance manager was extremely rude and irrelevant. He is not a guest service agent, so the fact that he was disrespectful to a patron was uncalled for. His job is to fix things that are broken. Ha had no business talking to them. His name is Richard. You need to do better.

We chose the Hilton for our wedding because we trusted it would provide a great experience for us…read moreand our guests. Sadly, that was not what happened. Before the wedding, many of our guests had trouble booking their rooms. They were transferred to third-party reservation agents who did not know about our wedding room block or the discounted rate. Some guests were treated rudely, while others never received the rate they were promised, even after we contacted the hotel several times. Our own stay was just as disappointing. Some guests received breakfast vouchers while others did not. There were complaints about bad odors in rooms, a dirty pool area, and times when no staff was available at the front desk to help. The biggest disappointment was our room. We were told the hotel renovations would be finished before our wedding, but they were not. Our Junior Suite was dirty, had a strong odor, and was not acceptable for a wedding weekend. We were moved to another room, but it was not the suite we had reserved. Later, the air conditioning stopped working, and again, no one was available to help. We invested thousands of dollars into our wedding at this hotel, and our guests booked around 15 rooms. We expected professionalism, good communication, and better customer service. Instead, we were left disappointed. Even more frustrating, hotel management has stopped responding to us, so we had no choice but to contact the corporate office. We have photos and messages from our guests that document everything we experienced.

We stay here every year for an event in adelanto. Last visit was pretty bad cause our neighbor was…read morefighting and we could hear everything thru the walls and mind u this was on the 1st floor. This year visit was worse. We got the first floor the carpet is filthy black and the room we were assigned was so dirty and smelled weird and I started to feel sick. I Clorox wiped everything down. The sheets and pillow cases did not smell clean and smelled like the bed was just remade from the previous guest. Did a bed bug check and when I went to close the curtains I noticed it was out of this world gross. Pictures are included. Front desk was notified regarding the mold and I requested for another room which they gave us a way better room on another floor. Thanks to the front desk lady in dayshift she was very attentive regarding the situation. The mini fridge wasn't cold. The phone was from back in the 80s and yellowing. The new room we got was nice and clean. The downside was there was no conditioner in the shower bottles. Big new tv,lots of charging ports and reading lights was a plus. Furniture is new and no yucky smell. Another perk is 2 free water bottles in the room for gold and higher members. The restaurant downstairs is very reasonable. Great selection on the menu and coffee/juice comes with the meal. Very nice workers in all areas. Parking was good as we got to park in the front and on the side closer to Scandia. After all that we will see u next year Hilton garden inn.

I would highly recommend this hotel for its cleanliness, convenience, and professional hospitality…read more We were warmly greeted by Jaime at Guest Services- who made check-in a breeze! The spacious room was very welcoming and bright with natural lighting. The beds were extremely comfortable as well as the overstuffed pillows giving me the best nights sleep! Vanessa, the complimentary breakfast Hostess was diligent in maintaining a spotless and inviting guest space in addition to proactively replenishing both the hot and the cold food items ensuring each guest a wonderful breakfast experience. Thank you Jaime and Vanessa for making our stay comfortable and enjoyable.

Cleanliness in my room wasn't the best, on top of it there was ants, hair in the bathroom. Staff…read morehowever was very friendly. I did not eat the breakfast due to not sure how sanitary they are.

Just got off the phone with a woman who claims to be the owner of this hotel, Veronica is believe…read moreher name was. And boy was she something else.... funny thing is I commended this hotel for having a nice stay while I was there. I repeated that to several of the employess that work at this hotel at the time of me staying there April 11 - April12. I told them it was a nice room.Nice breakfast, quiet, stay.Everything seemed to be great. So why a bad review? First off when I booked my reservation the same day I came to the hotel I made it with hilton honors. Hilton Honors, customer service said we need a card to place on file to hold the room.We do not bill the card until you check in. I asked if I can use different card upon check in than the one I used as the hold for the reservation. They said absolutely. Fast forward to 11:08am when I stepped into the hotel, spoke to a woman I believe named Lina, she was very helpful and I asked her to bill my debit card and not my credit card. I provided her my debit card at the time of check in, even though it was too early to get my room and get my room key. I had to go to work which is why I was there to begin with, so when I returned around five o'clock to get my room key and check into my room unknowingly this hotel charged my credit card. I Specifically asked them not to charge my credit card, and they still did. After they did, they reimbursed my card and then proceeded to process my debit card for the transaction once I checked out of the hotel. Needless to say, they needed to charge my card because they claim I did not give them my debit card at the time I walked in. Even if I didn't, there was no exchange of any room keys nor did I walk into any room. The only thing I had was a reservation for a room at this hotel. All I was simply wanting, was them not to charge my credit card and use my debit card and they still didn't get it right. Then a manager this woman i spoke to calls me back this morning and is very rude and aggressive with me on the phone as if I did something wrong to her. Then she claims to be the owner of the business, which I find very hard to believe being that she had the WORST ATTITUDE. Such a shame, all I was looking for was an apology and all she could do was try to blame me for their INCOMPETENCE. Pathetic

This hotel was great! The room was super clean and comfortable, and the breakfast was very good.read more

Like always Mariah is suck a dear with fresh morning coffee and a warm friendly smile. Making sure…read moreI'm taken care of as well as all her guest. I feel safe and comfortable here. Thank you Mariah and Christine whom keeps this place immaculate.

This motel 6 is actually a bit better than the other ones i stayed at. Of course the housekeeping…read moreladies are a hit and miss, but the front office/ desk is quick to fix it, they try to make it right. I would definitely stay in this one again. Majority of the front desk is Friendly trying to get to know you :)

Its clean, odor free and well lit. Looks like it has been and is being well-maintained…read more Good location right off the freeway and a good place if you're on a Route 66 journey from Chicago to Santa Monica needed something that's quick-in, quick-out to keep you moving along It's pricey for a Comfort Suites, so not your typical Comfort Suites experience . . . meaning it was good.

First off, this is my second time staying at this Choice establishment, and my first stay wasn't…read moregreat. Since I'm a diamond member, I've noticed a few things that need to be addressed. I've stayed at several establishments, and this is the first time I've been treated like this. Back in October, I was in town for my nephew's funeral. I'm sure not many people check in with a service animal, so I thought there would be a communication memo between the staff. After the funeral, I wanted to come back to the hotel and relax and grieve in private. However, I had to walk my service animal on our way back. The young man at the service desk was very aggressive and raised his voice when he told me that no pets were allowed on the property. He made me feel very uncomfortable, embarrassed, and almost afraid. I was very tired and sad from the sudden death of my nephew, so I finally gave in to the verbal assault just to get to my room to rest and decompress from the negative energy given off by the service desk associate. Well, after checking out the following morning, I normally look at my bill, but I didn't. I just wanted to get home and relax from this sad and stressful trip. A few days later, I did look at it and noticed a $2 charge for a safe that I never used. After reading the small print, I realized that $2 is charged to every guest, which I assume is because if you don't read the small print, you'll be charged that. $2 doesn't sound like much, but if you have 200 guests a week, @ $2 each and 52 weeks in a year, you do the math. It's a sneaky way of making extra profit. My second stay was just one night, and I always try to give hotels or any place a second chance before writing a review. Checking in was wonderful. The young man was very polite, friendly, and even acknowledged my Diamond tier. I also filled out the service animal paperwork, which I've never done at any other property! We even had a short conversation that was very pleasant. As I mentioned, I was only here for a night. However, things took a turn for the worse during breakfast. My wife and I were having our breakfast when it became evident that the other breakfast attendees were unaware that I spoke Spanish. Some of their remarks were quite unpleasant they were making about some of the other guest definitely not lady like As we were leaving, I intended to grab a couple of apples and oranges, but I had forgotten. Upon returning to our room, 223, I asked my wife to run downstairs and grab them for me. Unfortunately, the breakfast attendees informed her that she was not allowed to return. After a few choice words, they relented and allowed her to come back, but only this time. When she returned to the room and informed me about the breakfast situation, I was furious. As I was checking out, I had a conversation with the manager on duty, and she apologized. However, I decided to return the two apples and two oranges to her. If this is the way guests are treated, I can assure you that I will not be staying at this property in the future.

I visited this location unexpectedly while visiting family. At the time of check in I was not able…read moreto provide the proper identification that was requested for the rate that I booked and I was having trouble pulling anything up on my cell phone because of the device in the area and this was expected explained to the clerk. My reservation was changed and booked at the normal rate. The following day I was able to access my cell phone and i provided the proper identification to the clerk in the morning. The clerk informed me the rate would be updated and I asked for a receipt and he informed it would be emailed. I left it at that as I have never had any issues with any Marriott that I have stayed at in the past and they have always been honest until I stayed at this location. Later I was looking at my statement and noticed that I was billed at the normal rate and not the discounted rate I qualified for and that I was told the rate would be adjusted to. I called and spoke with the Operations Manager Abigail who did not take any accountability or offer to help in any way. She blamed her employees who she manage for needing additional training and repeatedly explained Marriott policy that the proper identification needs to be presented at check in. I opened a case with Marriott who forward it to the property and she sent me an email to tell me what she already told and still not offering any help or taking an accountability for her employees. I also experienced another issues during my stay where they ran out of breakfast around 9am and it was not over until 10am. There were people knocking on the door asking for things to be replenished and the kitchen worker left out the back door with earbuds in her ear and I heard her say she's going to break. Just sharing my experience with hopes that this location finds management who's more human like, understanding & willing to take accountability!

I would recommend this Marriott, the room was clean and we was comfortable. The breakfast had…read moreplenty of choice and by far the best oatmeal bar that I've been to. Staff was very friendly and greeted us when we arrived.

Stayed for just a night while visiting family. Very nice people who work here, great customer…read moreservice! The room was big and very clean. Comfy as can be. Quiet also and our room was on the first floor with the pool on a hot day just the other side. Still even with all the kids it wasn't that loud at all. The breakfast in the morning was eggs, sausage and a waffle maker and then the usual continental type breakfast choices. Lots of juices coffee and tea. Close to the highway but like I said still quiet and restful. All in all I will stay here again if we need a place and the price for one night, last minute was 122 after taxes and fees not bad for a night. They have a little snack shop which is nice and they are very close to food places like McDonald's and a few other spots so the convenience was worth it 100%. Love it!!

5/10 Honestly, just…read morean ok stay. Furniture showing signs of wear/tear/damage. Sharecast on TV not functional. (Embedded app to use Netflix, Hulu, etc.,) Bathroom wasn't fully swept. Towels had hair on them. Curtains had stains. Side sofa-chair had stains. Bedding was overall ok but comforter had some questionable stains as well. Ended up just sleeping with the blanket as the top layer. The best part of the stay was the check in customer service and water pressure for the bathroom sink. Luckily, I just needed a quick 1 night stay. But I would have dreaded anything longer.

Stayed here for one night. The staff was very nice and professional. The lobby was clean and the…read moregym and hallways were clean too. There was a pool and a basketball court and a few outdoor areas but it was very cold when I visited and raining so I could not see these areas clearly. The room was a good size but it wasn't super clean. I did see dead moths on the curtains. Other then that the rooms had a lot such as fridge microwave coffee maker and even a hair dryer. The room we stayed at also the air conditioning unit had one of the covers detached and was not able to put it together. I did let the staff know and hopefully fixed it. That morning breakfast was good. They had a waffle maker, eggs, sausage, Tator tots, yogurt, cereal and coffee and juice. I was actually impressed with the breakfast here. Would I come back? Yes I would. Hotels in this area are not the cleanest anywhere. Also what I liked about this area is Walmart a few restaurants are within walking distance, like a few hundred feet. And also there are tesla chargers again a few hundred feet from the hotel.

While it is reassuring that they always seem to be cleaning (you can smell it in the air) and the…read morerooms are quite comfortable, I woke up to a little friend on the floor near the tub. Thought it was dead, but it moved! After covering with a towel & stomping, while checking out I politely asked for a manager. I was told one was not in so I told my story & showed pictures to the front desk. With a smile on her face she said "oh yes we had pest control cone yesterday that's why you see one." She's basically smiled and said to have a good day. No apology no "im sorry you had to see that" no accommodation. While I am glas they are taking care of the problem (I hope) I was underwhelmed by their response.

A house keeping person stole a sony bluetooth speaker from me and I'm not happy and I think that…read moreI should have been treated better because the hotel made more than 19000 dollars during my stay. And the only reason why I gave a star is because this review app will not post if I leave no stars

I don't know about the other reviews' problems. I had a great stay here. The quality of room was…read moreexceptional. Everything worked well and the bed was super comfortable. For the price, this is a great place. I have stayed at plenty of shitholes around the world, and this is not one of them despite what some of the reviews say. The front office staff, room crew and breakfast room staff work hard at getting things right for guests.