The rooms are nice and clean. You don't need a key to use the elevators, I found that out the hard…read moreway. LOL! I stood in line long check in line, only to find out I could've just went up to the room.

Based on the video that I saw from a patron who stayed at this hotel, there are some staff members…read morewho need to be trained on customer service. The Maintenance manager was extremely rude and irrelevant. He is not a guest service agent, so the fact that he was disrespectful to a patron was uncalled for. His job is to fix things that are broken. Ha had no business talking to them. His name is Richard. You need to do better.

We chose the Hilton for our wedding because we trusted it would provide a great experience for us…read moreand our guests. Sadly, that was not what happened. Before the wedding, many of our guests had trouble booking their rooms. They were transferred to third-party reservation agents who did not know about our wedding room block or the discounted rate. Some guests were treated rudely, while others never received the rate they were promised, even after we contacted the hotel several times. Our own stay was just as disappointing. Some guests received breakfast vouchers while others did not. There were complaints about bad odors in rooms, a dirty pool area, and times when no staff was available at the front desk to help. The biggest disappointment was our room. We were told the hotel renovations would be finished before our wedding, but they were not. Our Junior Suite was dirty, had a strong odor, and was not acceptable for a wedding weekend. We were moved to another room, but it was not the suite we had reserved. Later, the air conditioning stopped working, and again, no one was available to help. We invested thousands of dollars into our wedding at this hotel, and our guests booked around 15 rooms. We expected professionalism, good communication, and better customer service. Instead, we were left disappointed. Even more frustrating, hotel management has stopped responding to us, so we had no choice but to contact the corporate office. We have photos and messages from our guests that document everything we experienced.

We stay here every year for an event in adelanto. Last visit was pretty bad cause our neighbor was…read morefighting and we could hear everything thru the walls and mind u this was on the 1st floor. This year visit was worse. We got the first floor the carpet is filthy black and the room we were assigned was so dirty and smelled weird and I started to feel sick. I Clorox wiped everything down. The sheets and pillow cases did not smell clean and smelled like the bed was just remade from the previous guest. Did a bed bug check and when I went to close the curtains I noticed it was out of this world gross. Pictures are included. Front desk was notified regarding the mold and I requested for another room which they gave us a way better room on another floor. Thanks to the front desk lady in dayshift she was very attentive regarding the situation. The mini fridge wasn't cold. The phone was from back in the 80s and yellowing. The new room we got was nice and clean. The downside was there was no conditioner in the shower bottles. Big new tv,lots of charging ports and reading lights was a plus. Furniture is new and no yucky smell. Another perk is 2 free water bottles in the room for gold and higher members. The restaurant downstairs is very reasonable. Great selection on the menu and coffee/juice comes with the meal. Very nice workers in all areas. Parking was good as we got to park in the front and on the side closer to Scandia. After all that we will see u next year Hilton garden inn.

I would highly recommend this hotel for its cleanliness, convenience, and professional hospitality…read more We were warmly greeted by Jaime at Guest Services- who made check-in a breeze! The spacious room was very welcoming and bright with natural lighting. The beds were extremely comfortable as well as the overstuffed pillows giving me the best nights sleep! Vanessa, the complimentary breakfast Hostess was diligent in maintaining a spotless and inviting guest space in addition to proactively replenishing both the hot and the cold food items ensuring each guest a wonderful breakfast experience. Thank you Jaime and Vanessa for making our stay comfortable and enjoyable.

This is the worst place I have ever stayed at due to their customer service desk! The front desk…read morelady at the Hilton Garden Inn, Victorville around 5:04 pm 09-26-2026 is incompetent at customer service, I specifically asked for a lower level room number and she gave me the third floor.... number one, then I had asked if we could check in a half an hour before check-in and she said there would be a 30 dollar extra check in fee.. Next while I tried to explain to her about the lower floor which I had explained to her that Idid need she spoke over me like she was not interested. Rude! NEVER EVER AGAIN! 3 YOUR OUT! Good luck !

My apologies for posting this review so late. I made a reservation on March 2 for one night only…read more Me and my SO walked in around 3:28 pm to get checked in. We were helped by a very nice woman named Nena. Upon check in I could tell that something was wrong in the environment. I asked her if everything was ok and how her day was, she said that "my day had been great so far just trying to handle something" I said "well I'm have to get additional stuff from the car, I can wait until your done with whatever it is you have going on" she looked me straight in the eye and said "are you sure?" I said "of course" I sat down in the lobby while my SO got more stuff from the car. All of a sudden a man comes storming to the front desk and started to yell at Nena. Something about a room and not checking him in. It clicked in my head that this is what she was handling before we walked in. For Nena to show me great customer service, while dealing with an irate client was multitasking to an extreme level...he was getting so frustrated I actually started to record it on my phone because I was starting to worry about her safety at this point. She told him to leave (multiple times) and he finally did. She locked the double doors and called her manager (I assume). After, she continued to check us in with the most well mannered way. if I was in her shoes, I would've been crying and asked for the remainder of the day off. That man was really scary and I told her this, she assured me that my stay at this hotel would be safe. My room was clean the breakfast in the morning was free! I couldn't ask for more. Thank you Nena! You deserve a raise!

This hotel is a mixed bag for us. This is the second time we've stayed. The rooms are nice but I…read morealways find hairs and I am a stickler about finding other people's hairs.. it's unacceptable and sickening in my opinion. Aside from that, the rooms are pretty nice. Small, but nice, modern and new. The pool is fun it's indoor and semi heated (not warm enough) but not cold either. No spa though. The workout room is clean and top notch we really enjoyed using it. The worst part is the staff, every single staff member we encountered was so rude and off putting. Upon check in the lady was sitting at a table (not even at the front desk) scrolling her phone and couldn''t be bothered to help check us in. I went down to ask for a few pillows for the pull out couch bed and she rudely asked if I had looked in the drawers. Duh, I had looked everywhere before asking! She told me to go look again and if they weren't there she would "try to find a few". Meaning I need to take the elevator and make the walk back upstairs to go double check. The next night the staff were on their phones at the tables again. Another off putting experience at breakfast time apparently they close at 9 am and the lady gave me a rude look and pulled the curtain to cover the food on me and my son. Just bad vibes all around whoever manages this place needs to get some quality, friendly people in there.

Its clean, odor free and well lit. Looks like it has been and is being well-maintained…read more Good location right off the freeway and a good place if you're on a Route 66 journey from Chicago to Santa Monica needed something that's quick-in, quick-out to keep you moving along It's pricey for a Comfort Suites, so not your typical Comfort Suites experience . . . meaning it was good.

Our room was clean and quiet. Air conditioner worked as expected, TV channel selections were just…read moreokay. Room seemed dated in some ways, nothing we couldn't handle. Breakfast was adequate...oddly an attendant asks for our room number...a little bit awkward?Parking area a bit challenging with the terrain, large cracks in the asphalt, and yellow bumps were all obstacles when using the luggage buggy. All in all it was better than expected for a desert location. Remember to keep all valuables out of site, in this area.

I visited this location unexpectedly while visiting family. At the time of check in I was not able…read moreto provide the proper identification that was requested for the rate that I booked and I was having trouble pulling anything up on my cell phone because of the device in the area and this was expected explained to the clerk. My reservation was changed and booked at the normal rate. The following day I was able to access my cell phone and i provided the proper identification to the clerk in the morning. The clerk informed me the rate would be updated and I asked for a receipt and he informed it would be emailed. I left it at that as I have never had any issues with any Marriott that I have stayed at in the past and they have always been honest until I stayed at this location. Later I was looking at my statement and noticed that I was billed at the normal rate and not the discounted rate I qualified for and that I was told the rate would be adjusted to. I called and spoke with the Operations Manager Abigail who did not take any accountability or offer to help in any way. She blamed her employees who she manage for needing additional training and repeatedly explained Marriott policy that the proper identification needs to be presented at check in. I opened a case with Marriott who forward it to the property and she sent me an email to tell me what she already told and still not offering any help or taking an accountability for her employees. I also experienced another issues during my stay where they ran out of breakfast around 9am and it was not over until 10am. There were people knocking on the door asking for things to be replenished and the kitchen worker left out the back door with earbuds in her ear and I heard her say she's going to break. Just sharing my experience with hopes that this location finds management who's more human like, understanding & willing to take accountability!

I would recommend this Marriott, the room was clean and we was comfortable. The breakfast had…read moreplenty of choice and by far the best oatmeal bar that I've been to. Staff was very friendly and greeted us when we arrived.

Stayed for just a night while visiting family. Very nice people who work here, great customer…read moreservice! The room was big and very clean. Comfy as can be. Quiet also and our room was on the first floor with the pool on a hot day just the other side. Still even with all the kids it wasn't that loud at all. The breakfast in the morning was eggs, sausage and a waffle maker and then the usual continental type breakfast choices. Lots of juices coffee and tea. Close to the highway but like I said still quiet and restful. All in all I will stay here again if we need a place and the price for one night, last minute was 122 after taxes and fees not bad for a night. They have a little snack shop which is nice and they are very close to food places like McDonald's and a few other spots so the convenience was worth it 100%. Love it!!

5/10 Honestly, just…read morean ok stay. Furniture showing signs of wear/tear/damage. Sharecast on TV not functional. (Embedded app to use Netflix, Hulu, etc.,) Bathroom wasn't fully swept. Towels had hair on them. Curtains had stains. Side sofa-chair had stains. Bedding was overall ok but comforter had some questionable stains as well. Ended up just sleeping with the blanket as the top layer. The best part of the stay was the check in customer service and water pressure for the bathroom sink. Luckily, I just needed a quick 1 night stay. But I would have dreaded anything longer.

While it is reassuring that they always seem to be cleaning (you can smell it in the air) and the…read morerooms are quite comfortable, I woke up to a little friend on the floor near the tub. Thought it was dead, but it moved! After covering with a towel & stomping, while checking out I politely asked for a manager. I was told one was not in so I told my story & showed pictures to the front desk. With a smile on her face she said "oh yes we had pest control cone yesterday that's why you see one." She's basically smiled and said to have a good day. No apology no "im sorry you had to see that" no accommodation. While I am glas they are taking care of the problem (I hope) I was underwhelmed by their response.

Stayed here for one night. The staff was very nice and professional. The lobby was clean and the…read moregym and hallways were clean too. There was a pool and a basketball court and a few outdoor areas but it was very cold when I visited and raining so I could not see these areas clearly. The room was a good size but it wasn't super clean. I did see dead moths on the curtains. Other then that the rooms had a lot such as fridge microwave coffee maker and even a hair dryer. The room we stayed at also the air conditioning unit had one of the covers detached and was not able to put it together. I did let the staff know and hopefully fixed it. That morning breakfast was good. They had a waffle maker, eggs, sausage, Tator tots, yogurt, cereal and coffee and juice. I was actually impressed with the breakfast here. Would I come back? Yes I would. Hotels in this area are not the cleanest anywhere. Also what I liked about this area is Walmart a few restaurants are within walking distance, like a few hundred feet. And also there are tesla chargers again a few hundred feet from the hotel.

A house keeping person stole a sony bluetooth speaker from me and I'm not happy and I think that…read moreI should have been treated better because the hotel made more than 19000 dollars during my stay. And the only reason why I gave a star is because this review app will not post if I leave no stars

I don't know about the other reviews' problems. I had a great stay here. The quality of room was…read moreexceptional. Everything worked well and the bed was super comfortable. For the price, this is a great place. I have stayed at plenty of shitholes around the world, and this is not one of them despite what some of the reviews say. The front office staff, room crew and breakfast room staff work hard at getting things right for guests.