Are you looking for a vet that will nickel and dime you over every procedure that they perform on your pet? Every product and medicine, also?
Do you want a vet who refuses to deal with any outside pharmacy, even if you have used them for years? (They only want you to use the one they work with, therefore insuring them more profit. Their pharmacy consistently made errors but they argued that somehow we must have used the wrong pharmacy.)
Actually, do want a clinic that just seems to enjoy arguing?
Do you want to ask for an ongoing RX on December 8,and after they cancel appointments and cause you to jump through hoops, you finally receive the meds on Jan, 22. ( But only after the nationally known online pharmacy, you use, has to send you to a different vet to write the script.)
Do you want an animal hospital that causes you to wait with bated breath , wondering which receptionist will take your call that day and what mood she might be in? (There is nothing warm and cozy about this bunch)
Do you like getting your credit card statement only to find a charge they 'forgot ' to bill you for, was billed with neither your signature or authorization?
Do you want a vet that will bold face lie to you? ( I received my pup's test, that I was anxiously awaiting for on Monday. Was told by the receptionist that although the doctor would have to go over the details, it looked really good to her. Only to have the Dr finally call on Thursday, unaware of my previous conversation and tell me that the test results had just arrived.)
Do you want a vet, that after nervously asking about your fur babies surgery, replies "I can cut anything open.' (That is the bedside manner of Norman Bates not a loving pet doctor.)
Do you want to be standing in an office, paying your bill, and have Shelby Wolf, the owner, just look over at you as if she had never seen you in her life. (Actually Shelby could build igloos in the desert.)
Do you want an animal hospital that you can call, beg and plead for them to just take one second out of their life to look at the incision they performed and have them refuse. All you want is for them to just say ' looks good or make an appointment.' You are just told 'no, I am sure it is fine.'
Do you want a vet that you are completely loyal to but do not get anything that resembles respect in return?
Finally, if you want a vet, that after 3 years of bringing your giant dogs to without ever missing an appointment or going elsewhere for lower cost shots, send you a form letter that she does not think you have a good relationship with a staff member. ( When you call and and ask one of her "charming" receptionists, if you can talk to her, because you really do not know what the problem was with a form letter, she refuses. )
If this is the kind of service you want for your beloved pet and yourself, then Granada Animal Hospital is the place for you.
However, if it is kindness and compassion you seek...if you want someone to love your 'baby' ALMOST as much as you do, then run....don't walk.... to ANYONE else. And there are quite a few other animal hospitals to choose from in this area.
If you read their other reviews, not the ones they cherry pick, the real reviews you will notice that they are either very good. ( Those are the people who never dared to question them. I believe keeping our thoughts to ourselves for 3 years is a pretty good run.) The other reviews are all very bad. There really is no middle ground with these people.
If you wonder why we stayed as long as we did....Dr. Whalen is the reason. Although there was one issue, I just did not understand (nor could anyone else.) she really is a good doctor. She is also a decent person. Although I wanted to leave this practice quite a while ago, my daughter really liked her. Hopefully she will eventually get out from under the tentacles of Shelby Wolf, and go out on her own someday. read more
