I visited Shadow Lake Animal Hospital recently. I brought my shihtcu Bella in for a well care check as usual. I was greeted by Amanda, she was very dismissive and did not have a positive professional attitude. The lobby had a horrible odor and so over priced. This place for sure needs some revamping!!! read more

If I could give negative stars I would. DO NOT UNDER ANY CIRCUMSTANCES TAKE YOUR ANIMAL TO THIS VET! They killed my dog by not treating her properly! Dr. Kristin Dominguez is horrible! She aspirated by dog's mass cell tumor and didn't give her any Benadryl or Steroid injections. The histamine from the tumor went throughout her body making her terribly sick. The "doctor" didn't tell us to put her on a regular regime of Benadryl either! We took her several days later to another vet who was SHOCKED that they didn't give her an injection of Benadryl and Steroid BEFORE the aspiration. We got her stablizied for several weeks, but on 7/13, she got really sick and we had to put her to sleep. THIS VET IS THE WORST VET I'VE BEEN TO IN 50 YEARS! PLEASE DO NOT USE THIS VET! THERE ARE MANY OTHER GREAT VETS TO CHOOSE FROM IN ORMOND BEACH! read more

I have a challenging dog. By the time the shelter found her she was filthy, matted, had open wounds and a foul odor. One of her legs could not be saved. She survived her first chapter because she's a fighter. This led to a pup who was fearful of vets as well as most people. Even though she was well loved and cared for she remained a fighter and treated all strangers with distrust and aggression. It took several tries to find a vet that was able to meet her unique needs. Dr. Cooper and his staff treated her with kindness and compassion. They willingly did what was needed to examine her and provide the full care that was needed. He was also able to provide the correct combination of medications so she was able to be groomed. read more

Had a great experience with Shadow Lake Animal Hospital. The tech was friendly and helpful. Dr. Cooper was very kind and knowledgeable. The Dr. patiently answered all of our questions and concerns. We will definitely be back! read more

We've gone to Shadow Lake for more than twenty-five years and cannot say enough good things about Dr. Cooper and his staff. Dr Cooper has, literally, saved the lives of two of my dogs over the years. His skill and compassion are, simply, unmatched. When one of our dogs needed surgery as we were going on vacation, one of his staff members took my dog home for several days for rehab. Put simply, I have far more trust in Dr. Cooper than I do my physician or Advent Health. read more

If I could leave a zero, that's what they deserve. I rescued a kitten that was thrown out a car window. I told them I concerns about his leg. They did absolutely nothing for my poor kitten. All they care about is money. They don't care about the animal read more

I have taken my 4 cats here. This is THE BEST VET Ive ever used. Why? 1. HONEST! - They do not try to sell you additional services or products that are not needed. 2. CARING! - I had to put one of my cats asleep due to her getting an aggressive cancer that could not be treated. The Vet himself wrote a hand written card assuring me I made the right decision to releive my kitty of her pain. The other ladies in the office, all of them ask how Im dong every time I am there for my other cats. They never forgot the rauma I went through having to put my kitty down. They even gave me a hug and are so compassionate and genuine as people!! 3. They are very thorough with their exams and tests and procedures. They do not rush, they explain everything and make sure you understand. 4. Ive had sever appointments with them and have never had to wait for more than 10-15 minutes. They have enough staff to run on time! 5. I was able to get an appointment quickly. They fit me in because THEY ACTUALLY CARE ABOUT ANIMALS! 6. The costs are fair for THE PEACE OF MIND they provide! I was not sure if I could afford all of the visits since I have 4 cats, but they guided me to a company called CareCredit which I was unaware of until they suggested it. I don't even have great credit and I was approved for the credit I needed to help pay for all my kitties visits. Now I KNOW my Cats are all healthy and have NO hidden diseases! Yay!! Peace of mind!! 7. I CAN NOT SAY ENOUGH ABOUT THIS VET AND THEIR ENTIRE STAFF!! THANK YOU SO MUCH FOR ALL YOU'VE DONE IN HELPING ME WITH MY CATS!! Sincerely, Natalie M read more

See all

Best experience in a long time. The doctors are truly caring, compassionate, and very knowledgeable!!! We had everything explained in detail pertaining to our elderly dog, and beat course of action we were comfortable with. They whole heartedly want to help animals! I will definitely be coming back and recommend them to everyone! read more

My Cairn Terrier Dustin was recently seen by Dr. Cooper for an exam prior to a dental cleaning. We were welcomed by a friendly staff who took care in making Dustin comfortable during his visit. I can not single out any specific employee who provided exceptional service because each person who I observed caring for Dustin provided excellent care. I have used Shadow Lakes Animal Hospital for care of my pets for many years with the facilities cleanliness always meeting high standards. Dr. Cooper is top notch with a wonderful bedside manner. Quality care is always provided with excellent customer service. Richard Arrich read more

Office staff was extremely rude and unhelpful. Made an appointment which they lost and were rude about it

Wonderful staff and great doctors. The doctor took his time and explained my cats condition and options. He didn't rush or pressure me in my decision. I am so glad to find a vet that takes his time and dose not run up the bill. This office clearly cares about animals. So glad I took my cat there! read more

If I could give 0 stars. The receptionist has been super rude (the one who sits furthest from the door under the clock) since day 1. Even my first time calling in to schedule an intro appointment, she spoke down to me like I was an idiot and anytime I tried to talk she would talk over me and get mad at me, I didn't address it I just let it go. Even trying to explain to her the reason for the appointment, it was extremely rude. I have been in 2-3 times for my dog and the first time, I got a doctor who told me my dog was under weight but still healthy (preferred for his size). For the follow up I was assigned a different doctor (male) who rudely chastised me for my dog being heavily overweight. I was super confused and asked for clarification and he chastised me further (and rudely), but I let it go since my dog needed care and wasn't in the mood for negative energy. When the appointment was done, they told me to check out at front and when I did I was talked down to by the woman under the clock stating I wasn't supposed to be on the side that I came in on and said she doesn't understand why "you people" don't follow the rules. When I told her it was my first time there and no one told me to checkout on a certain side, she got even ruder and called me a liar. When I explained this was my first time, and there were no signs and no nurse told me otherwise, she did not like that either and at this point I had had enough. I very professionally let her know there are ways to communicate w/customers when they do something you don't want them to do and that her way wasn't it and if she could just check me out so I could leave, that would be great. It went downhill from here. She told me I was being rude and I calmly explained to her I am giving her the same energy she has been giving me and that it was a good opportunity for us to both recalibrate our attitudes and move forward. She rolled her eyes and started mumbling under her breath. Regardless, I called in today to get a prescription written and once she pulled up my account, she was instantly attitude. I let it go. She would ask me a question and instantly talk over me and get mad when I tried to explain anything after she asked. I gave her the common courtesy of waiting til she was finished talking to speak, but she did not reciprocate. Again, I let this go and tried to keep the convo flowing for the sake of my dog. I asked if there was a way to get a reoccuring prescription for my dog and she said they do not do that. I asked what they did for dogs who need reoccuring prescriptions and she said I had to fill out a form at an online pharmacy and that they would receive it. She then said if I wanted to get a prescription I would have to pick it up later that day. When I asked if we could just do what the male doctor said last time about getting him on the aspirin reoccuring for his arthritis she got a major attitude and said I would have to pick up the prescription tomorrow at 9am and said she would talk to the doctor and hung up on me. I then received a call an hour later from the male doctor who said she told him I asked for 6 refills and he started rudely talking down to me like I was his disobedient child and telling me that that is not the way they do refills. When I told him that I never requested 6 he got even ruder and asked why did the receptionist say 6. When I told him to ask her that, and explained that working with her has been somewhat difficult he started talking trash saying she told him that I was rude with her and he said if he's going to believe anyone, it's going to be her. I said that's all nice and fine, but go and listen to the call and then let me know what you think. To this, he became extremely unprofessional and told me if I'm unhappy here to take my business somewhere else and asked if I didn't understand what he was saying. When I told him there is no need for him to be rude, and I was trying to give constructive feedback he again said if he is going to believe anyone it's going to be her, at this point I just said f off. read more

We love the doctors and staff at Shadow Lake Animal Hospital. They became like family in the last year of our little girl Olivia's life. The compassion, caring and time that went into treating her and explaining things to us was top notch. We trust them and they will always be our recommendation as well as the place we go if we ever decide to be doggie parents again. read more

Great staff! They were so sweet to my nervous dog. Wonderful choice for veterinary care!

I moved here from MA and worked in the veterinary field for 30 years. I was very impressed with Dr Cooper and his staff. Very caring and professional and explained all services recommended and why. Great place to bring your furbabies. I brought Libby and Lucy for their exam and bloodwork and they were treated as if they were their pets. I would highly recommend this practice. read more

My dogs and I love coming to see Dr. Cooper and the staff at Shadow Lake. Dr. Cooper is personable, sweet to my dogs, takes the time to really check them out and get know them, and always spends the extra time with us, instead of racing off to the next client. The staff is great at making my dogs really like coming in for appointments. The staff is polite, helpful, and of course spoils my dogs with attention and treats! Shadow Lake is the third veterinarian office I've used since moving to Florida, and my dogs and I couldn't be happier. Like other animal lovers, my dogs are the center of my day, and they even come to work with me. It's nice to know my pups are healthy, and in good hands. read more

Dr. Cooper is unmatched and I have always revered his expertise and patient care. My family has been going here for years and we are very familiar with the staff, which have always been kind. However, the last two visits we have had, the woman at the front desk, Donna has been awfully rude. After having a stressful morning trying to collect my puppy's urine (because TWO vets could not collect from her bc she is a super anxious dog), I was visibly stressed about getting it to them before they closed. Her surgery is Monday and it was essential I did this, and I forgot my phone in the midst of it. Thus, I could not call them when I arrived and rather I knocked on the door. Donna was very mean and handled the situation was unprofessionally. My mother also attested to this mentioning the same woman was mean to her last time she went. Though I will not let her drive me away from going here, she is ruining the reputation of this vet. I hope they amend this situation. read more

As of this writing, a 45-year veteran of veterinary sciences and medicine following receipt of his bachelor and veterinary degrees from Texas A&M (diplomas displayed in waiting area), it's not hard to imagine that Dr. Jeffrey Cooper has spent his life caring for animals of nearly every domesticated species. His knowledge, both theoretical and practical, is encyclopaedic. A conservative sort, Dr. Cooper isn't disposed of rushing into expensive treatment options unless clearly needed. He also is inclined to use naturally based treatments whenever possible. To this Weimaraner and European domestic cat owner, Dr. Cooper and his wonderful staff - from front to back of house - have treated our pets as if their own. Indeed, one supposes there are a few hundred, if not thousands of pet owners inclined of similar thoughts. Located at exactly the same address for decades, a lot of folks have come to trust their precious pets' care to Dr Cooper and Shadow Lake Animal Hospital - for numerous succeeding pets from the cradle and throughout life's course. While there may be some who equal Shadow Lake Animal Hospital, it is unlikely any surpass. read more

After looking for better Veterinary care for my aging cat and long time buddy I did some research and chose Shadow Lake Animal Hospital. It was everything I hoped it would be. Every aspect of the experience was perfect. The Staff was very helpful, informative, listened well, and carefully explained everything thoroughly. Even Dr. Cooper who was very busy still took the time to to speak to me about the treatments my cat needed and the expected outcome on both visits. The professionalism and concern for the animals in their care is outstanding. Through it all my cat LittleBit even appeared to be less stressed out than I expected she would be. She quickly recovered from her treatments and has been doing great ever since. read more