I just moved in the area and just gave this place a call. The review is short, sweet, and simple…read more This place let me know they only do their mobile services if you are purchasing a new tire and I think that sucks especially when your business model is based on being a mobile tire installation service.

Very helpful and punctual and courteous. I appreciate the…read moreadvice given about my car - battery and starter.

We always bring our cars to Performance Tire on Bartlett Rd. They are honest and always do a good…read morejob. They have never tried to sell us on extra work to be done. It is best to have an appointment since they can be very busy. The location is not convenient for us but their honesty is worth the drive.

Performance Tire was recommended by my mechanic (Brian Massey) as a good choice for tires. I've…read morebought from independents, factory stores (i.e Firestone, Goodyear) and chains (Sams, Costco, NTB, Tire Mart). If I have to buy tires I REALLY like buying from Performance. I've now bought tires for two different vehicles and stopped in for rotations, balances, and "...something doesn't feel right" visits. My resounding 5 Star Rating (which I VERY RARELY give) is for a few different reasons. 1.) The advice is always founded upon reasonable and logical decision making born of experience. It seems every time I did business with chains and factory stores I sensed that the diagnosis and advice was influenced on a need to hit corporate revenue goals. No matter who I spoke with at Performance (Syd the Owner, Sam his son, or the guys in the shop - sorry don't know their names), the diagnosis and advice was as straight as you'd get from your best friend. It's more than simple honesty or integrity; it's...just the way you want to be dealt with. 2.) I shopped PT's prices both times I was buying new. The prices were always competitive. Though I'd possibly pay an extra $40 to $100 versus chains and factory stores due to my positive experiences, it would rub against my thrifty (cheap-skate) instincts. The first time I visited the price given to me was about $40 or $50 more than the same 4 tires at Sam's. I asked Sam, "...convince me why I should buy here." I don't remember exactly what he said, though I'm sure it included "free rotation/balance and other stuff", but what sealed the deal in my mind essentially, "we'll take care of you if there's a problem". 3.) To my pleasant surprise they can get what ever tire I've asked for at a good price and (so far) the same day. Because I'm not stuck on one brand and research CR, Car & Driver, Tire Rack and other sites, I usually desire only one or two tires over all other choices. Even though in both of my cases PT didn't have my preferred tire 'in house', they confirmed the positives/negatives about my selection and were able to get it at a price comparable to others. My only complaint with Performance Tire is they close too early on Saturday (noon) and are closed Sundays; the two days when I've needed emergency service.

I went in for oil change, and I learned today that I have an air filter under my dashboard. The…read moreteam provided a great service for me after seeing a YouTube video on this particular service. They found an air filter in inventory in a box never opened. The best thing is that the change in the filter aided the engine light to go out. No other service team at the dealership or car service shop has found the cause of the engine light so I give special thanks to the Valvoline team. I spent more than intended, but I left a happy customer.

they forgot to ad air in tires and left fingerp on hood. they told me i had to get back in line and…read morewait or I could go to gas station. rude service and I won't be back

If you want the repairs done correct, and not get ripped off by other shops, that most of the time,…read moredon't know what they are talking about, especially when it comes to Toyota. Quon's do not try to get you signed up for work you don't need, and will actually tell you if something you asked for, may not be required. They are the Memphis area Toyota experts, save money from a dealer, and save from suggesting work that is not needed, and go to Quon

Harris has worked on our Toyota's for over 30 years now. I would never take our vehicles anywhere…read moreelse. We drive into Memphis from another city to always use "Quon's. There were times he should've charged me for little things or diagnostics, but didn't. We feel like family there! My Uncle, my Aunt, Sister's etc all use "Quon's"! When I pick up my car it is ready to go for a reasonable price. I'm often sad about the fact that one day Harris might retire to fish all the time :)

I visited your Collierville location for a oil change on 7/21/2026 at 12:00 p.m. The guy that…read morewaited on me was rude and unprofessional. He said they was busy and it would be an hour wait but I was willing to wait. He never came back to give me the status. I ask some of the other staff to check and they was not friendly either. I have brought my car to your establishment in the past but it had been a while. He insinuated because I hadn't been to you that I wasn't taking care of my vehicle. All the staff seems to have the worst attitudes and I am not sure if it's racially motivated but I am uncomfortable. There were people that came after me but got their vehicle back before me. I feel I should have been notified of the status Instead I had approximately a 3 1/2 hour wait. I won't be back to that location. I have a 2015 Nissan Altima.

This particular Gateway location, on Poplar, is hands down the best place to take your car to…read morehandle tires and general maintenance. They are lovely here - the customer service is phenomenal and they are HONEST to a degree rarely found in this industry. It's always pretty busy, and they don't take appointments - it's always first come, first serve - so I usually try to make it in as early as possible, but I've never had to wait an unreasonable amount of time. I know that if I drop my car off in the morning, they'll have it ready for me by the end of the day. They are never trying to gauge you on price - many times I have come in expecting to replace a tire and they've told me it's unnecessary; instead, I've left with a tire patched and paid nothing. Because they are so wonderful here, my whole family really makes an effort to bring all the business we can to them. I'd rather deal with Gateway than a dealership any day! We stumbled upon them about five years ago and we will continue to bring our cars to them as long as they stay in business.

I've been coming to this oil change and tire shop since 2013/2014 and steadily, for all of my cars…read moresince 2017 when we moved in to our home nearby. Since my father owns an auto shop back up North, I always come in with a set of very specific instructions, especially when it comes to my oil changes. Each one of my cars has a specific set of instructions I want followed because each one has its own little finicky things. Lucas first, don't top off fluids except washer fluid, only use manual tools and not drills, etc. the guys who work here have ALWAYS abided by my instructions without hesitation. They don't ever make me feel like a nuisance or burden and are always very polite and professional. Today was no different. Nick worked on my Mercedes to get my oil change done and then Derek worked on my new tire installation. Between the pleasant conversations, not ever trying to rip me off because I'm a female, and their overall politeness and ability to work on my cars the way I want them to, I will continue coming back year after year and bringing all of my cars here ranging from the more normal ones to the imports. They do have a pretty high turnover rate of workers, so just as I get to know one set of them, a new set arrives, but every single set of guys has been very helpful and respectful. I would absolutely recommend this shop, ESPECIALLY to females, because they won't try to rip you off like most shops around here will try to do just because they think you don't know what you're talking about and are an easy target. I also always bring in my own oil and filters (and even my own tires) and they have no issues using MY equipment, which many shops in the area will refuse to do. If you're hesitant, don't be. If you're also a female and are worried about someone trying to pull a fast one on you, trust me this shop won't even try it.

I'm definitely moving my business to Express Oil. They were friendly and professional. They…read moreexplained my service and recommended other services that my car needed that they could do during my oil change.

Spent 2 hours waiting in line. Was moved from the center lane to the right lane. 6 cars that came…read morein behind me were serviced in the center lane while I waited. After the 5th, I spoke to an employee who was very courteous, explained that I had been waiting an hour and 40 minutes at that point. Also that I had another appointment in 20 minutes and was I going to be serviced in the next few minutes. He said yes. I waited another 10 minutes while yet another car was pulled into the center lane and serviced. I left and will not be back. I have ONLY used this location for all my oil changes. A loyal customer has been lost, but no one will care.

An oil change is a chore I hate doing. Staff here made it so easy. Drove in and got service within…read morea few minutes. Staff was so friendly and helpful. Everyone that worked there seemed to enjoy their jobs and help each other out. $65 for a full synthetic oil change for my midsize car. Checked all my tires and fluids. Even offered to clean my windshield (which I would have said yes if I didn't have a crack in my windshield). Make sure to get the $10 off coupon available online or 25% off for military/ride share drivers.

this store does not care about time, the employees just sit at the counter on there phones not…read morehelping customer, and it took them 2 hours to change 1 tire

The positives of this experience were the ease of getting an appointment. I requested one online…read moreand someone from a Alabama area code called me back to confirm the appointment, the price was good for an oil change and tire rotation, especially since I only recently acquired the car and do not have a free rotation plan in my tires and thr last positive was the manager was personable with customers Things that could have been better include the following: I had to wait on an air filter to be delivered to the store that made my wait much longer. Had I been informed they did not have one in stock, I would have passed on replacing it. I am attaching pictures that show my mileage and the sticker showing when I need my next oil change it's only 2,000 miles 3,000 is common. I was also told I needed 2 front tires but the technician marked my tires were fine and they are. I do not recommend a female going here alone unless you something about car maintenance already. I gave two stars for friendliness and the price with the online coupon