We've got a mixed review for Graham's Flooring and Design: We wanted to get a couple different bids on materials and labor for replacing the slick vinyl floor at our new home in Loveland, Colorado. In addition to Peak flooring and Lumber Liquidators, Graham's is right here in town, as well. Lumber Liquidators has a bad reputation in both California and at this Loveland Colorado store, so they were eliminated from our list. Graham's was a tough one because we kept showing up at their door on days when they were closed for special events. While waiting for Graham's to have people in attendance we went to Peak Flooring and brought a big sample piece from the flooring we had left behind in California. Kristy spent a long time showing us various sample pieces and even encouraged us to take the samples home to see how they looked in our environment. Then an estimator came by and took measurements and then we finally found time to get to Graham's to get a competing offer. We brought our sample from California and showed it to the woman minding the store. The woman said she just worked the front office, but she had a phenomenal eye for the products and the color of our sample from California. She said she had just the right thing and went to the warehouse while we browsed the samples in their showroom. When the woman came back (sorry, I can't remember her name) she showed us a sample that she said was a new line that the salesmen hadn't had time to build the display for. It wasn't the same as the sample we had brought in, but it was a lot closer than anything in the offerings from Peak flooring and, although I would have preferred engineered hardwood, the vinyl hybrid was still better looking than the samples in our home and had a better warranty and durability specifications. We were sold! We scheduled a visit from their estimator and we were happy we were persistent about visiting Grahams -- third time's a charm! Kim showed up and took measurements around the house while chatting with us about Loveland and Colorado and how it's different from California. She promised to get us great pricing on the flooring and labor and left us feeling pretty good about our choices for the flooring and installation company. We ironed out installation dates and materials costs via email and Kim was able to get us great pricing even though the Colorado warehouse was out of stock for the new line of flooring planks. It was a bit strange when the two installers (Rocky and Israel) and the foreman (Eddie) showed up bright and early on installation day. Kim didn't show up with them because she had been booked at another estimation appointment down in Denver and, for some reason, they weren't willing to start without her. When she showed up 90 minutes later, the installation team discussed a few things with her and she told me she had forgotten to check for the need for underlayment in the bedrooms where the carpets were going to be replaced by flooring. She quoted a decent price for the additional material but, with the installers ready to go and materials already on site, I really didn't have much of a choice but to agree and proceed. Needless to say, that was a bit uncomfortable. With that, Rocky and Israel set about removing carpet while Eddy disappeared for a few hours, returning later with the particle board to be used as underlayment. Kim also disappeared, but we hadn't expected her to get involved in the labor anyway. The job took longer than expected, particularly with the extra requirement to cut and lay out the particle board. We also discovered some scratched boards mid-way through the installation efforts, and replacing those boards required removal of several adjoining planks. We were glad they did it, though, because we knew we wouldn't be able to 'un-see' those scratches if the problem wasn't corrected. After that, Israel continued installing our flooring while Rocky disappeared -- apparently he got a call and was diverted to a house in a nearby neighborhood where he started the demolition process for their flooring job. The job had been scheduled for three days with the hopes of completing it in two; the guys came back for a fourth day to finalize the installation and add the finishing touches -- putting the baseboards back on and adding a special nose-board at the top of the stairs. All in all, the guys did a great job and we are just ecstatic about the results. We do feel the job could have been completed in 2.5 to 3 days if everyone had showed up on time and stayed on-site to contribute, but the delays didn't cost us any extra so we're really only complaining about the extra time that we had to endure the reverberating noise of hammers pounding throughout the house. It seems like Graham's Flooring is so popular that they're a little over-booked, but we love the flooring and the results! read more

Great experience start to finish! Regina helped me choose the perfect kind of carpet for my basement after listening to my needs and design ideas. She never rushed me and even ordered some samples to be sent so I could try them out in different lighting and traffic patterns. We got updates from her immediately when we made our decisions and when it was on backorder, she was apologetic and still prompt. She made sure we fully understood what the installation process would look like before, during, and after. The installers were very professional and respectful of our space and walked us through each room when they were finished to make sure we were satisfied with the work. Regina just followed up with me to make sure everything was perfect. Graham's has great word-of-mouth so I'm glad I checked them out even though we're all the way in North Denver- there was a very small trip fee to come from Loveland that was absolutely worth it for such a great experience! read more

We highly recommend Graham's Superior Hardwood Floors, LLC. Our foyer, hall and bathroom wood floors had a lot of damage. I'd called three other businesses for information and estimates to get them refinished. One over-the-phone rough estimate was significantly higher per square foot than the estimate Don Graham gave me. A couple floor guys had lower prices, but did not give me the confidence that the floors would be done in a way that would withstand the high traffic for years to come. Don came to our home to give the estimate, and I was impressed with his depth of knowledge and attention to detail. The crew did the work over the course of three days. The guys put up PVC poles and plastic sheeting in all the adjacent entryways to keep the sanding mess contained. I was amazed how clean my house was at the end of the sanding session. Every inch of the floor was sanded, and all the trim pieces were removed (and later replaced with new ones). Graham's was able to match my previous floor color upon request and put four coats of high-quality stain (including a durable top coat). The crew did a perfect job and we are so thrilled with our gorgeous floors! http://grahamsfloors.com read more

Graham's Flooring - Interior Design Near Me - Loveland, Colorado

I was listing my house for sale and Graham's was able to come in quickly for a quote and schedule the installation of my new kitchen flooring within my deadline for listing. The installation looks great and everyone was a pleasure to work with! read more

Graham's Flooring - Vinyl flooring - Interior Design Near Me - Loveland, Colorado

The entire crew at Graham flooring was amazing. Andrea provided great advice with flooring selection and estimate. The installation crew was prompt, efficient, skilled and courteous. In addition, the product and installation was less than we expected to pay which was a bonus. We can't wait to start another project. Highly recommend this company! read more

I am so satisfied with the on-going service I have received from Graham's Carpet Network. I originally used them to put new flooring in the home I had recently purchased in Loveland. I was still living out of state, and I felt that I could trust them from the get-go to treat my new house with respect and professionalism. I had the opportunity to work directly with Scott Graham and his daughter Candice the first time around. I loved the way the floors turned out and was very pleased with the amount of attention and service I was provided. That was in 2011. Fast forward to now, there has been a leak under my kitchen sink that has gone unnoticed for quite some time (yay tenants!). The vinyl plank that Graham's installed has buckled in some areas. I called their office and spoke with a very sweet, helpful lady named Carrie. By the next day, someone was out at my property doing a free estimate. As a landlord, I am thrilled with any work estimate that is free. Thanks guys! Just this evening, Scott took nearly 30 minutes of personal, "after 5pm closing" time to talk with me about my estimate and my specific scenario. He answered all of my questions clearly. I did not feel rushed. I was made to feel like a priority to him. I live in Denver now, but I still go back to Loveland for many services. Small town, honest, hard working people will always receive my patronage before big box, impersonal companies. I am so glad that I was referred to Scott and his flooring company back in 2011, and I am thrilled that they are here for me now! read more

This is a great company to work with. They were timely in their responses and feedback, Informative and knowledgeable. The install crew did an amazing job. Meticulous in their attention to detail and very thorough and neat. Would definitely recommend them. read more

Love this company and crew. Did a beautiful job with my floors and clean up. Courteous polite fast and will use them only from now on. Accolades to Kevin and Regina for their professionalism. read more

Unfortunately, what started as a positive experience turned very negative. Kim was very nice and helpful but leading up to the installation there was ZERO communication. I had to reach out the afternoon beforehand and ask for details on when they'd be there, etc. The installation and events following were terrible. There were multiple black marks on my walls. Having had new carpet installed a year ago at a different house with no marks I did not expect to so many. The worst part thought was a huge chunk had taken out of my wall and no one told me. When I found it and let them know, they told me they would send someone out to 'look' at it. They then 'fixed' while there without asking. Their fix job was way worse than I could have done myself and we had to get it redone. They then placed the blame on us. While there, they told us it probably happened because we painted and the old carpet got stuck. I get that mistakes happen, but the way it was dealt with was absolutely terrible. I will not be recommending them to anyone. read more

i paid $297.00 for a complete floor seal, was lied to, by the sub contractors to my face, the floor was quickly covered up with padding, to hide the deficiency in work. i hate paying for something i did not get i feel i was cheate out of my money. read more