One of the worst experiences ever. Period. I had been to this salon several times and had good experiences, so I knew what to expect last time I went in recently for a pedicure. Normally, they run the water to your temperature liking, let you choose a "tea" for the water, and give you a warm herbal neck roll. They usually use warm stones to massage your legs, and give your shoulders a massage while your toes dry. Overall, a nice relaxing experience...or that's what it should have been. My friend made our appointments over a week in advance, so they should have been prepared for us. We were the only ones in the place that morning, and only one technician was there...not two. Technician 1 got started with my friend, while I waited. And waited. And waited. Technician 2 finally arrived, ran the water which was scaldingly hot, and grabbed a hot neck roll for me. She rushed through everything, frequently stopping mid-pedi to take phone calls on her cell or walking away and going in the back for 5 or 10 minutes. Meanwhile my friend is having the nice relaxing experience that we have had before. I finally commented on the situation after the technician answered her cell and walked away for the third time. I was told it was "an emergency," which turned out to be that she had misplaced her keys for the other location and "they had people waiting there." So I guess that means treat your other customers like crap? She microwaved the towels for my legs while she was on the phone and they were so hot when she put them on my skin, I literally screamed out loud. She slapped the polish on my toes, not bothering to pumice and skipping the foot massage completely. By this point I was really unhappy and I asked her (not rudely) to please stop rushing through. She acted like she had no idea what I was talking about, got mad, finished the polish she was using, angrily spoke to her co-worker, slammed the polish down on the tray, got up AND LEFT. Slammed the back door and did not come back. My pedicure was left unfinished and the other technician didn't offer to finish it. She just said "oh, I'm sorry" AND charged me full price. With the amount of salons competing for business on the North Shore, it's incredible that any business person would behave this way. I have NEVER had such poor customer service. Needless to say, not ever going back. read more