Caring staff and great results! I appreciate Dr Franzia's approach, just enough to look refreshed!

5/5 -- Loyal Client for 15 Years I've been going to this medical spa for over 15 years, and I truly cannot say enough good things. From Botox and fillers to chemical peels and lasers, I've tried nearly everything they offer--and every single treatment has been top-notch. The results are consistently natural and effective, and I always feel like I'm in expert hands. What sets this place apart is not just the quality of the treatments but also the care and honesty of the staff. They never oversell, always listen, and genuinely want you to look and feel your best. On top of that, their pricing is more than fair, especially considering the level of professionalism and experience they bring. If you're looking for a place you can trust with your face (and your wallet), this is it. I wouldn't go anywhere else. read more

This is a warm and welcoming spa environment. The office staff are great, and Dr Franzia knows what she's doing. This was my second visit and I'll just keep coming back. The vibe is chill but professional. Not sure I have a single negative thing to say. I was running late so was a little put out by having to take an elevator, but the inside of the elevator is so cutely decorated, it immediately cheered me up. read more

Dr. Roma is awesome. She is a talented physician who also has great knowledge and skill on how to improve your look and help gentle the aging process! She has the top services and information, advice and is never pushy. I much prefer coming to a medical professional for these aesthetic services. On top of it, she is fun to be around and the office staff are as well. read more

My favorite medical spa on the north shore! Dr. Romo is the kindest professional, and a quality human being. The zen like office is calming and beautiful. It's an all around relaxing experience. He takes time with you helps you to feel comfortable with any procedures you choose . read more

A relaxing day at the spa is always welcome! The space was intimate, warm and relaxing. The staff was friendly and professional. The treatment (hydra facial) was exactly what I wanted. Their menu of services is long, and intriguing. I'll be back for more! read more

I love coming to Face Forward! Dr. Franzia is the best! She is so knowledgeable and always does a wonderful job. The spa is clean and everyone who works there is friendly and welcoming. I highly recommend! read more

This is more than just a "spa". Face Foward is a person centered COMMUNITY that truly cares about you as an entire human being- not just the results of whichever treatment you're receiving. The staff is beyond caring and you feel welcomed, validated and supported. read more

My spa experience was top notch. The vibe of the spa was very zen. I've had treatments from Grace and Roshi both ladies were very calm, patient and knowledgeable estheticians. I will happily return. read more

Went in for botox for frown lines. Paid $266 for 20 units. This is the average number of units for that small area.* Didn't work so went back and paid another $266 for 20 more units. Did not work. There was some barely perceptible softening of the dynamic lines but certainly not what it should be (I've had this done 3 times before). I sent an email to the business (she's a pediatrician strangely enough) about my dissatisfaction. I have not received any response. I paid almost $600 for nothing. Sometimes botox is diluted incorrectly or there can be a bad batch. It is unprofessional to not respond to a client. *This is from an expert on RealSelf "Usually my upper limits of Botox in a woman has been 25 to 35 units for just the glabella (5 to 7 insertion sites) between the eyebrows." read more

I have been a loyal client to Face Forward from the moment they opened their doors. I have received many treatments from numerous types of facials and body treatments too Botox and fillers. I would never go anywhere else. Dr Franzia, and her entire staff is patient, professional, and caring. I have always been thrilled with the results! No one can ever believe my age, and even better-they are surprised when I say I have had Botox etc. because it looks so natural-she always does the right amount so you don't have that "plastic wide eyed frozen" look! The professionals at Face Forward are honest with what you need to do-and always go the extra mile to make sure you are satisfied with the results. THIS PLACE IS A GEM! HIGHLY RECOMMEND. read more

When I called to get information, the woman at the front desk was super rude and unprofessional, on top of that she hung up on me. Horrible customer service. I wouldn't even give one star if it was possible. read more

A beautiful spa, everyone is very friendly and professional. I got an excellent facial from Peggi and I see Dr. Franzia for Botox. I haven't had great results with the Botox the first time so she repeated it using a new batch at no extra cost to me. read more

I've been a client of Face Forward for several years...and am very pleased with the services, and results I see in my skin. The atmoshpere is unlike any other spa I have visited and is absolutely beautiful...serene, elegant, unique & extremely well done. When I first started visiting a medi-spa, I was skeptical of how effective any of the treatments would be. I have to say, I am a complete convert now, and receive regular unsolicited comments on my skin. Peggi is very patient with all of my questions about what treatment she is going to do, how will it effect my skin, will there be any extra sensitivity, and I have never felt pressured to do any treatment I was not totally ready to try. She has a very soothing & gently method which I really appreciate, but she also is very adept at dealing with difficult blemishes without a lot of pain (something that I have struggled with at other spas). The difference in my skin over the last several years is really amazing. I feel like I'm really doing everthing I can to take care of my skin with Dr. Franzia & Peggi's help. I really like that Dr. Franzia puts so much effort into having the most up to date tools available...and does a really nice job of providing opportunities for her clients to learn more about the different treatment options available. Periodically, she will host an open house type of evening so you can see how different treatments are done, meet representatives of different product lines, ask questions, and as kind of a bonus...meet other clients. She offers a great discount on products & services at the parties too, which is a great incentive to try new things. read more

I have been going to Face Forward for over 7 years and have been more than happy with the service and the people. I highly recommend it to anyone. This place anyways puts a smile on my face:) read more

Such a comfortable place to go for all skin care needs. The people who work there are friendly and so welcoming. The atmosphere is warm and cozy and feels like an inviting spa. Peggi is the very best! read more

The best place on earth :) to do your facial! Love it, love it, love it Everybody is amazing, and they absolutely know what they are doing read more

I have been going to Face Forward since it opened. The staff is always super helpful and friendly and Dr. Franzia is so knowledgeable and professional and offers wonderful medical spa suggestions. I have many options near me for facials, micro needling, micro dermabrasion and Botox, but I couldn't be happier going to see Dr. Franzia and the great staff at Face Forward! It is the best! read more

The absolute best spa on the north shore!! LOVE Erin for facials and she does the best brows ever. She is so knowledgeable and knows exactly what my skin needs every time. Everyone that works there is so friendly and professional. They really take the Covid precautions seriously and I have felt safe every time I have been there in recent months. So happy I found this amazing place!! read more

Face forward is the best! Peggy and Gabby always do such a fabulous job, and the front desk staff is always very welcoming and accommodating. It's such great service that I actually commute from the city for treatments. Also, the space is very clean and very calming! Highly recommend! read more

I can't say enough good things about Dr. Roma, her staff and the surroundings. This is such a relaxing and serene spot and the services are top notch. Dr. Roma is so good about answering questions, she doesn't 'push' anything and I am always so very pleased with the service I receive. It's my favorite place to go when I have "me time". read more

From the second you walk into Dr. Roma Franzia's Face Forward's Spa you are welcomed by a relaxing and tranquil environment. From the lovely and friendly receptionist Megan, to the knowledgeable and cheerful Peggi, the resident aesthetician, and of course Dr. Roma, I felt well cared for. I had so many questions regarding many different beauty issues. Each question was thoroughly and thoughtfully answered. I was able to choose from many options to develop my unique treatment plan and every step was explained throughout each procedure. I highly recommend Dr. Franzia and her wonderful team at Face Forward. I will be back! read more

Face Forward is the best North Shore spa!!! Dr Roma is so kind and professional. Her list of services is vast and she is cutting edge with the new procedures. I trust her judgment on what service will be the most beneficial. She is patient and never rushes her clients. Peggi is also very kind and thorough in her evaluation before beginning a facial or other skin procedure. She assess my skin and decides which facial will be the most beneficial for me. She is diligent in her work and fun!!! The spa is so relaxing and it is a treat to book an appointment and be pampered!!! read more

I have been going to this medical spa for 3 years. I cannot recommend it enough-prices are the most reasonable you will find on the Northshore, and the equipment is the most state of the art! fantastic specials! Tell them Kerri M sent you! read more

It's simply the best! You cannot ask to be treated better - all services are very individualized, as they should be, and great care is taken to ensure we as clients are extremely satisfied with the results! It is a good drive for me, but certainly worth it. I highly recommend Face Forward! read more

I was very impressed with the personalized service that I received from Dr. Roma during my first visit a couple of months ago. She asked questions, actually listened to my concerns, and provided a options that were best for me. I highly recommend Face Forward and will be going back soon. read more

My favorite Spa for everything I need! The Staff including Dr. Franzia couldn't be better. Knowledgeable and helpful, friendly and fun. I've been a client for years and have enjoyed every single visit and every service they offer. The spa itself is so relaxing and comfortable, it's always something I look forward to. I would recommend Face Forward for everything! And Dr. Franzia's Pediatrician practice is hands down the absolute best. All 3 of my children have been patients of hers and they couldn't be happier when they need to see her. She's kind a patient and her disposition with parents and patients is unprecedented. We absolutely love everything Dr. Franzia does! read more

I have been a client of Face Forward for a few years now. Megan and Peggi helped me figure out the best course of action for removing the dark sun spots on my face. I had two photofacial procedures with Peggi and the difference was amazing! Peggi explained the procedure and the after effects to me very clearly and told me if I had any questions I could contact her anytime or come back in for a follow-up. Within three weeks of each procedure, my skin was noticeably improved. I still have a pre-procedure picture I look at in amazement. Since the initial two procedures, I have done a couple of area follow-ups and been very happy with the results. I highly recommend Peggi should you be interested in photofacials... or any procedure for that matter! read more

The staff at Face Forward is professional and knowledgable- and ALWAYS on time!! I feel great after a treatment and I leave my appointments feeling energized- there is so much positivity in the office!! Everyone is also very understanding of my kids' needs and concerns as well- be it acne or unwanted hair. My kids are all treated as valued customers- not just my kids. I recommend Face Forward wholeheartedly. Best medical spa on the North Shore!! read more

I have known Peggi and Dr. Franzia for more than 15 yrs. I trust their care and services to the highest standards. Their office is welcoming, lovely and professional! I love ALL the staff! read more

Amazing facials and products! They are cutting edge on skin care and services. Dr. Franzia is always bring new services and products to the spa. Can't say enough good things about Face Forward! read more

You can't go wrong with Face Forward. Peggi is the best! I've been getting treatments from her over the past 4 years - facial peels, laser treatments, microdermabrasion, eyebrow tinting, the works! The facility is comfortable and beautiful and they always seem to have the latest equipment. The staff is wonderful! read more

I live in the city of Chicago where spa services abound... however, Face Forward in Winnetka is my absolute go-to establishment for skin care services. I happened on Face Forward a couple years ago when I was on the North Shore all day with appointments that were spaced out, and was fortunately able to get in for a facial due to a sudden cancellation. I was so happy with the results of my "cocktail" facial with Peggi that would have been much higher priced in the city. Dr. Roma and Peggi are extremely educated and experienced in their fields and provide up-to-date skin care services in personable, kind, capable manners. The office manager, Megan, is darling and efficient and makes all clients feel welcome and comfortable in an already cozy, warm spa setting that is really unique --- warm, not cool. This office absolutely stays up on medical research and skin care trends and opportunities. Peggi reads white papers and has data-backed opinions on facial procedures and products, as does Dr. Roma, who clearly focuses on keeping the spa up-to-date with skin care procedures and technology. She does a fantastic, natural job with skin smoothing procedures. Both of them take time to consult at the beginning of every appointment: check out my skin, discuss my goals and answer questions, and provide their own expert feedback, without rushing. Dr. Roma also has regular skin care "parties" and other promotions that her client base loves and takes advantage of. I know my skin looks better at my age (never mind...) than it did 3 years ago -- my critical teenaged daughters tell me so and they have no problem sharing "constructive criticism" with their mom:) Peggy's teen facials are very reasonably priced by the way. Plan a visit to Face Forward -- you will love it. read more

I'm never going anywhere else. Dr. Roma and the rest of the staff are some of the most wonderful people you'll meet. They're professional, knowledgeable, and will make you feel 100% comfortable. They're also really great at accommodating schedules and squeezing you in when they can. Such a great place! read more

The outstanding service and care they give to every one of their clients is outstanding. The not only make you look beautiful but make you feel beautiful. The best place and the best staff on the North Shore! read more

Professional, knowledgeable and fabulous team of dedicated individuals. Face Forward uses the latest technology and provides personalized service. I've been a long time client and couldn't be more pleased. read more

I was hesitant to try a medical spa; wasn't sure if it would be worth it or I should *start* the process. I am so glad I tried this one. Best way I could describe my Botox experience was - subtle, natural looking results. My sister told me I look more awake- and that's really all I wanted. To have bright open eyes, which then resulted in me wearing less makeup. With young kids and busy schedules; that was the boost I was looking for. But that's just one plus, the well rounded info Dr. Roma shared with me about my areas of interest helped me understand how all this works and what would be best for me and my age and my desires to make some improvements to my skin. Dr. Roma always wants you to feel great and feel happy so she gets to know you and what you want. It's truly a personalized experience., not because she's trying to; but because she truly cares. And then there's the beauty of the office/med spa- which is truly a spa getaway. The staff are equally as pleasant friendly and helpful. When you walk into the office building; from the moment you press the elevator button, seasonal vibrational music plays surrounded by the most detailed magical decor I've ever seen in an office space. I look forward to my visits there. read more

Think twice before having cosmetic fillers done by Dr. Franzia. Her training is in Pediatrics, not cosmetic procedures. I had a terrible experience with filler she injected around my mouth. She failed to tell me the possible changes in skin tone that can occur with Vobella. After the injection I had large patches of darkened skin on both corners of my mouth. She had told me that this particular product could be removed. When I went back to her to have it removed she had to call her "mentor" and find out how to do remove it. She should know how to remove it if she's putting it in. The process of removing it is to inject a small amount of Hyaluronidase to the affected area. The results were that any and all the filler I had ever put in around my mouth dissolved! The skin on both corners of my lips were drooping and sagging as well as an area beneath my left chin was sagging. I went to a different doctor to try and fix this. In the following months (and several trips to the doctors office)I have spent nearly $4000 to correct this and I still have a small area that sags on each corner of my mouth. Furthermore, Dr Franzia will not reimburse me for the money I have spent to correct the mistakes she made. She did, after a heated discussion, refund the amount I paid for the initial procedure, however I am still out the $4000 for the correction of her mistakes. My advice is to think very carefully about who you will trust with your face. Make sure they have been trained by qualified teachers, best from the filler industry. Just because someone is an MD does not mean they are qualified to inject filler. read more