This is the ONLY place to buy a used car. The Explorer I bought was in good condition except for…read moreone headrest that did not work properly. They arranged to have it fixed and were kind enough to deliver the car to my house that's an hour away from Tucson. Great customer service!

Nice cars, easy to work with sales people, and best trade in offer in town. Offset of top trade…read morevalues is that their cars cost full price, but didn't see any rusty undercarriages or hidden problems. I'd shop here again, woman shopping for a car and this felt like a safe space compared to many dealers.

This place was by far the best place I've gone to to buy a car. Salesman Angel was out of this…read moreworld, he went above and beyond to help me get my choice of vehicle. He even sat down to talk to me when I was having a breakdown, at the time of me signing to get my car I had gotten an emergency phone call. Angel was just that an angel to me as I'm in tears and filling out my paperwork. If I ever need to buy another car this is the place I will go to. Go check them out and see Angel for assistance.

When i picked up my vehicle is was making a clunking noise from the front end, they worked on my…read morecar twice. When i received the car back the steering wheel and front tires were crooked. When i spoke with Rocky he said to go through the warranty. The warranty explained they do not cover the front end either being not aligned properly or not being aligned at all when it was suppose to be aligned when the rack and pinion was changed. I explained this to Kim(the office lady) after talking with the warranty company and she said she understood why they wouldnt cover something like this. A few times i was told someone would call me back about this, no one called. At the time i started calling all that i could notice to the eye/ear was that the steering wheel was crooked, the original clunking noise was back and the front wheels were pigeon toed(pointing inward) due to this it started to wear a balled section along the outer edge of the front tires. Because i am not a car mechanic, i looked over the 5 year maintenance plan i was given when purchasing the vehicle. Firestone complete auto care is a participant in this program. After seeing this i have brought my car to the local firestone complete auto care place here local to me. They have diagnosed what is going on with the front end of the car. Per Firestone complete auto cares inspection: the car was given back to me with the front end is so far out of alignment that it is twisting the other mechanical parts of the front suspension and steering. Due to this it has damaged the front tires, suspension, control arms and sway bar bushings. This is all explained in the documentation that they provided and i have attached below. To recap, i had originally brought the vehicle back due to a clunking noise coming from the front end. The inhouse mechanic said it was the top of the front suspension and mentioned the rack and pinion was bad as well. The 2nd time the vehicle was brought back was to replace the rack and pinion. Our appointment was for 930 or 10 a.m., it was explained we had to wait in town for the vehicle to be done, at 1 pm i stopped back in and asked the mechanic if he was done, he stated he hadnt even started on my vehicle yet. Per your mechanic he stated he needed 2 hours to complete the repair, and 1.5 hours to bring the vehicle to have it aligned and return with the vehicle. 1.5 hours after he started to work on my vehicle i was called and told it was done and i could come pick it up. I have reached out once a week to confirm if the alignment was done. Last week or the week before i was able to speak to and ask Rocky if the alignment was done, Rocky stated that the mechanic there stated yes the alignment was done. This vehicle is not safe to drive now at this time. I do a lot of driving for work, i have had to park this car while i have been waiting to here back. This is a direct result of the mechanic either not doing the alignment, or whom he brought it to did a terrible alignment job which in turn has damaged/ruined the main steering/driving components of the vehicle. I do not recommend this USED car dealer.

The Tucson Auto Mall sign on Oracle looks super trashy and unmaintained…read more Doesn't make a good first impression. Maybe the various dealerships could spend some $ on refurbishing. Also pick up litter in the vicinity.

I have the good fortune of owning two Honda vehicles. I purchased a gently used car from AutoNation…read moreHonda and get my car serviced at this location since they sold me a forever car battery in 2019. Before moving to Arizona, I was under the impression car batteries would last for 3 to 5 years because that's how long they lasted when I was growing up. In Tucson, the heat shorten the battery life significantly and so the forever program means they replaced the battery every other year, and I schedule an appointment for a new one. On this particular occasion, I brought my car in to get serviced as there was a recall on the fuel pump for my car and I was able to schedule an appointment at the day of my convenience. In the past I could work in the Customer Service area as they had a desk so you could set up your laptop at work. This day they ordered me Lyft to take me home, since the job was to take 4-5 hours. I was sent updated photos by text on the status of my car and a multi point inspection summary. After picking up my car, they actually called saying would I be interested in selling my car cause they wanted a car just like that, hoping to get me into a nicer newer one.. in the past when I have had to wait they have ice cream in the lobby for free for patron so silly as it may seem I always seem like excited to see that ice cream cooler. John and Corey have always been very nice and professional in the service department. In the past with other dealerships I dreaded getting my car serviced but here they really want me as a customer for life. The employees are sure to make sure I've been helped.

I bought a 2007 Honda Ridgeline last week from Galaxy Motors. The owner, Mike, took the time to…read moreshow me all the truck's features even after I had purchased it. He also talked to me about the importance of adding it on my insurance despite it being a cash purchase. Mike provided the extra service of dropping the car at my home as the dealership is 1/2 hr away and 'taking an Uber would cost you a lot'. The truck arrived with a fresh wash and gas. Mike was pleasant to work with. I will check out Galaxy Motors again if I am in need of a used vehicle in the future.

I purchased my car from this CarMax location, originally had a shipping request but I was too eager…read moreto wait so I drove to Tucson and I'm so happy I did. I've purchased 3 vehicles from CarMax and this was my easiest and quickest experience between 3 AZ locations. All of the staff was so friendly and efficient. Thank you to the Tucson East Team! I couldn't be happier with my first mommy car and the perks of purchasing at CarMax!

I sold my 2019 Subaru Crosstrek here recently. It was such an easy process! I used their online…read moretool to get a quote for what they'd purchase the car for. I went in and they gave me the exact amount I was quoted. The entire sell process took about an hour which was very nice. I definitely recommend this carmax if you want to sell your vehicle!