I had a great experience at Carmax. The saleman was knowledgeable and friendly. You might spend a…read morelittle more than another used car dealership, BUT the quality of vehicles at Carmax is so much better. Don't get burned, go to Carmax.

These people are very dishonest. I needed a new fuel efficient car- so with the low key reputation…read moreof Carmax, they were one of my first stops. I found a car that was very close to what I wanted and the physical location of the vehicle was in California. It was 161.96 to transfer the car from Palmdale to Tucson. I paid that fee on 08/31. On 09/04, I was notified that the car had arrived in Tucson. Because of the holiday, I called in on 09/08. When I was connected with a representative, they let me know that even tho I had paid to have the car transferred, the car was not reserved in my name and anyone could buy it. I let the representative know this was disconcerting because I was told that the car would be reserved throughout the process. When we began the "financial" process, it was determined that the rates I was quoted during pre qualification were not even CLOSE to what the real numbers were. If I had seen these numbers initially, I would have never paid to have the car shipped in the first place. This is classic bait and switch so they can get extra funding to move their inventory around. Fuel costs are high so they get extra money from consumers like me by baiting us in with unrealistic numbers on their "Pre Qualification". When the poor consumer learns of the "real" numbers, either they bite the bullet and pay, or walk away. I called in to their "Customer Relations" department and tried to get a refund. They laughed and told me there was zero possibility of that happening. I walked away and I am so glad I did. I did the deal with Carvana. The rates I was quoted with Carvana stayed true throughout the entire process. No bait and switch. And oh-- the downpayment was lower with Carvana and APR was a great deal lower. Skip this place. They are scammers. Do yourself a favor and either go with a old fashioned dealer or go with Carvana.

My family's experience was so bad, I had to write this warning so people can make an informed…read moredecision on whether they want to take the chance. My family and I have purchased three vehicles with Enterprise at the Speedway location in Tucson. In 2017, I purchased my first vehicle with Enterprise, and it was such a smooth and easy experience that when my wife was ready to purchase a vehicle in 2024, we chose to work with Enterprise again. The experience with purchasing my wife's car was mostly smooth, but we did have our first encounter with the manager of this location, Robby. I don't have enough characters in this review to give all the details, but long story short Robby displayed aggressive behavior in attempting to strong arm my wife into paying for something Enterprise agreed to pay for on the day of sale. After reflecting on my most recent experience with Robby, this seems to be a tactic he frequently uses. Despite the initial encounter with Robby, we were still satisfied enough with our experience and the cars we purchased to recommend friends and family to utilize Enterprise for their car purchasing needs. We were so satisfied that we decided to utilize Enterprise for a third time in 2026 to trade in my first vehicle and purchase a newer one. The sales representative we worked with was fairly new at his job, but he was an overall pleasant person to deal with. The representative made representations consistently via text and verbally about the amount that would need to be paid for the vehicle at close. Based on what was represented and agreed on, we decided to purchase the vehicle outright without financing as we had done with our last vehicle in 2024. After spending many hours in the Enterprise office getting the paperwork together, we confirmed with the representatives several times that everything was in order before finalizing the sale. The purchase was completed May 13. Sometime before Independence Day, I noticed that on June 29th I had missed calls from a number I was not familiar with. I listened to the voice message left by the number and discovered it was the sales representative from Enterprise vaguely referencing the need for me to complete financing on the vehicle I purchased a month and a half ago. This was strange to me as we had paid for the car in full. The following days I was also sent text messages and on the 3rd of July, while I was on vacation, Robby began calling me and my wife. My wife attempted to call Robby back on the 5th but was unable to reach anyone or leave a message. On the 6th my wife called Enterprise to figure out what was going on because it began to feel like some kind of scam was underway. Robby initially spoke with my wife and was extremely aggressive and disrespectful, speaking over her and insisting that we did not pay the full amount and actually owed them money. At one point my wife inquired why Enterprise was attempting to contact us over a sale which had been completed over a month and a half prior, and Robby falsely claimed that Enterprise had been attempting to contact us "for a long time." My wife corrected Robby that Enterprise had only contacted us within the last week, and Robby replied by stating "Oh I don't know I just found out about this recently." Which further fuels the suspicion that Robby is willing to obfuscate the facts to leverage the situation in his favor. His willingness to lie doesn't inspire confidence that he is representing the matter accurately. My wife attempted to communicate with Robby about the events prior, and he told us that his sales representative was new and made a mistake in how much he told us to pay. Robby began demanding we "make it right" and made claims of how "nothing in life is free" and we "have to pay what we owe." At this point my wife conferences me into the call and Robby grew increasingly frustrated with us, stating we needed "to make it right" implying we did something wrong during the sales process when clearly he was trying to shift blame for some mistake that was made on their end. Ultimately, we paid what was asked of us on the date of purchase, if there was a mistake on Enterprise's part, I'm unsure how I can "make it right", and I certainly don't appreciate being aggressively harassed on vacation or during my workday. I also don't appreciate Robby attempting to make it sound like I have done something morally wrong. I will never deal with Enterprise Sales in Tucson again as long as Robby is manager.

This is the ONLY place to buy a used car. The Explorer I bought was in good condition except for…read moreone headrest that did not work properly. They arranged to have it fixed and were kind enough to deliver the car to my house that's an hour away from Tucson. Great customer service!

When i picked up my vehicle is was making a clunking noise from the front end, they worked on my…read morecar twice. When i received the car back the steering wheel and front tires were crooked. When i spoke with Rocky he said to go through the warranty. The warranty explained they do not cover the front end either being not aligned properly or not being aligned at all when it was suppose to be aligned when the rack and pinion was changed. I explained this to Kim(the office lady) after talking with the warranty company and she said she understood why they wouldnt cover something like this. A few times i was told someone would call me back about this, no one called. At the time i started calling all that i could notice to the eye/ear was that the steering wheel was crooked, the original clunking noise was back and the front wheels were pigeon toed(pointing inward) due to this it started to wear a balled section along the outer edge of the front tires. Because i am not a car mechanic, i looked over the 5 year maintenance plan i was given when purchasing the vehicle. Firestone complete auto care is a participant in this program. After seeing this i have brought my car to the local firestone complete auto care place here local to me. They have diagnosed what is going on with the front end of the car. Per Firestone complete auto cares inspection: the car was given back to me with the front end is so far out of alignment that it is twisting the other mechanical parts of the front suspension and steering. Due to this it has damaged the front tires, suspension, control arms and sway bar bushings. This is all explained in the documentation that they provided and i have attached below. To recap, i had originally brought the vehicle back due to a clunking noise coming from the front end. The inhouse mechanic said it was the top of the front suspension and mentioned the rack and pinion was bad as well. The 2nd time the vehicle was brought back was to replace the rack and pinion. Our appointment was for 930 or 10 a.m., it was explained we had to wait in town for the vehicle to be done, at 1 pm i stopped back in and asked the mechanic if he was done, he stated he hadnt even started on my vehicle yet. Per your mechanic he stated he needed 2 hours to complete the repair, and 1.5 hours to bring the vehicle to have it aligned and return with the vehicle. 1.5 hours after he started to work on my vehicle i was called and told it was done and i could come pick it up. I have reached out once a week to confirm if the alignment was done. Last week or the week before i was able to speak to and ask Rocky if the alignment was done, Rocky stated that the mechanic there stated yes the alignment was done. This vehicle is not safe to drive now at this time. I do a lot of driving for work, i have had to park this car while i have been waiting to here back. This is a direct result of the mechanic either not doing the alignment, or whom he brought it to did a terrible alignment job which in turn has damaged/ruined the main steering/driving components of the vehicle. I do not recommend this USED car dealer.

Car made it 3 weeks before the transmission self destructed. the "warranty" they give you isn't…read moreworth the paper it is printed on. Repairs cost as much as the car did. Posted a review on another source and they accused my daughter that she didn't know how to drive it so it was her fault! Run far from this place! Unethical and totally dishonest.

I have the good fortune of owning two Honda vehicles. I purchased a gently used car from AutoNation…read moreHonda and get my car serviced at this location since they sold me a forever car battery in 2019. Before moving to Arizona, I was under the impression car batteries would last for 3 to 5 years because that's how long they lasted when I was growing up. In Tucson, the heat shorten the battery life significantly and so the forever program means they replaced the battery every other year, and I schedule an appointment for a new one. On this particular occasion, I brought my car in to get serviced as there was a recall on the fuel pump for my car and I was able to schedule an appointment at the day of my convenience. In the past I could work in the Customer Service area as they had a desk so you could set up your laptop at work. This day they ordered me Lyft to take me home, since the job was to take 4-5 hours. I was sent updated photos by text on the status of my car and a multi point inspection summary. After picking up my car, they actually called saying would I be interested in selling my car cause they wanted a car just like that, hoping to get me into a nicer newer one.. in the past when I have had to wait they have ice cream in the lobby for free for patron so silly as it may seem I always seem like excited to see that ice cream cooler. John and Corey have always been very nice and professional in the service department. In the past with other dealerships I dreaded getting my car serviced but here they really want me as a customer for life. The employees are sure to make sure I've been helped.

I put in a single inquiry over a month ago and these people have been spam calling me multiple…read moretimes a week no matter how many times I've told them to stop. Be VERY careful about sharing your contact information with this company unless you'd like to experience the same.

I bought a 2007 Honda Ridgeline last week from Galaxy Motors. The owner, Mike, took the time to…read moreshow me all the truck's features even after I had purchased it. He also talked to me about the importance of adding it on my insurance despite it being a cash purchase. Mike provided the extra service of dropping the car at my home as the dealership is 1/2 hr away and 'taking an Uber would cost you a lot'. The truck arrived with a fresh wash and gas. Mike was pleasant to work with. I will check out Galaxy Motors again if I am in need of a used vehicle in the future.

Enjoyed shopping at CarMax!…read more My Saleslady Tricia met us at the door. She was pleasant, knowledgeable and very helpful. The car I was looking for was not at that location. I had another vehicle in mind, but before we looked I told her what I wanted it to have. As I mentioned the options she checked them off. When I finished they had one on site. It had everything I wanted, when I began looking at it, I asked Tricia for a comparison as to the my original choice. Like size, power and a few other thing, Tricia answered all of my questions knowledgeably. We took a test drive and she could tell I still had questions on my mind. She suggested going home to think about it and research it a bit more, I was a bit shocked, a car sales person actually telling me to think about in and not to leave without signing, We returned the next day to buy the vehicle. Tricia did one final inspection of the car and found 2 problems I had missed and filed a work order for repairs. I would recommend giving CarMax a chance for your next purchase.

I sold my 2019 Subaru Crosstrek here recently. It was such an easy process! I used their online…read moretool to get a quote for what they'd purchase the car for. I went in and they gave me the exact amount I was quoted. The entire sell process took about an hour which was very nice. I definitely recommend this carmax if you want to sell your vehicle!

Can't say enough about Cactus Auto! I'd give them 6 or 7 stars if that was possible. They are one…read moreof two Kelley Blue Book (KBB) dealers that come up here in Tucson, when you get a KBB quote online. They gave me exactly the price that KBB quoted me on my 13-year-old Toyota Corolla. It was a seamless, quick process, and I walked away with a check for my car, and they even provided me a ride home. Shout out to Zander who inspected my vehicle, and had a check cut for me in less than 30 minutes. Very impressed with how easy he made the process. No sitting in back rooms and back and forth checking with a mysterious "sales manager". And no ridiculous lowballing on what was offered by KBB. Also, Vanessa was the one who answers the phone and I met her briefly as well. She's high energy and seems to have terrific customer service skills. Also met Tommy when I first arrived. Can't say enough about Cactus Auto and their professionalism, energy and eagerness to treat customers well. Pretty good chance you'll be treated very well there and be satisfied with the outcome!

Recently visited this dealership because I received a mail lottery ticket, and it stated I won a…read moreprize. When I went to the dealership, they tried using my confirmation code to match the number on the board and said I didn't win and said they also ran out of earbuds to give to people who didn't win. I stated that the serial number determines the prize awarded, but they disagreed, even though it says it on the ad. When I was getting ready to leave, another employee talked to me and confirmed that it is the serial number you need to compare to the board, so no one at this place has the same information theyre sharing to people. Regardless, I made sure to compare the serial number to the board and didn't see a match either for some reason. My question is, What is the point of having the lottery card game and saying you need to match the symbols if it doesn't mean that you're going to win anything? That's false advertising. Additionally, I also called the "winners call" number (since I thought I won something since I had a match across on the lottery ticket) and entered in my confirmation code, and the line confirmed that I won a prize and it's been reserved, but why even have that number and make the person go through all these steps if the dealership says you lose anyway? Your ad is incredibly misleading and if you made tickets for everyone to "win" just so that they could come down to your dealership for a prize that doesn't exist, then that is super lame. If this is how your business operates, I can't imagine what sketchy "promotions" you'll lie to people about in order for them to buy a car. TLDR; business sent out lottery tickets and I got all 6 in a row; called the line and it confirmed I won a prize, went to dealership and they gave me incorrect information and also told me I didn't win anything and they ran out of consolation earbuds.