Almost always, a very positive experience when I visit. Dr. Boston is phenomenal and his…read moreoffice/clinical support are second to none. I've been treating with Dr. Boston since shortly after the Racine location opened. I'm a cancer survivor. However, the chemo treatments had wrecked havoc ion my teeth. Dr. Boston and his team of professional, friendly staff brought back my smile, in more ways than one. However, Dr. Boston has relocated to another practice in a nearby town, and my last visit was not as pleasant when I visited with one of his replacements. The doctor injected me with far more Novacaine than was necessary for a simple replacement filling, then left me in the chair for over 30 minutes. I started to have difficulty breathing, swallowing, and couldn't even close my eyes, and was very frightened. No one came to check on me. It's my understanding that Dr. Boston will again be spending some time in the coming year at the Racine location. I will return, but only to be seen by Dr. Boston.

That was the filthiest dental office I was ever in, I waited over an hour to see someone and then…read morewas put into a room to get more x rays after I just had them done less than 4 months earlier...they took x rays with the camera pointing up towards my brain that I've never experienced before....I finally walked out after 2 hours and the dentist came to my chair...because of how filthy the place was. It was so disorganized! Stay far away, I've heard other stories since!

maybe i'm off here, but I feel like the pricing on services is high. I had a crown down here and it…read morecracked in half right before christmas. the dentist who did that crown is no longer at this practice, but I have to admit i still felt like there should have been some sort of guarantee that the crown would last. I've had another crown for 28 years, it's just a porcelain crown and it's in the front. It never cracked, now i have this zirconia crown that is supposed to be much stronger, but it cracked in half? eating something that wasn't hard? I also have been told i need all my old dental work removed and re-done, quoted over $5k in dental work. I don't understand why a dentist would want to remove everything that is fine the way it is. I constantly deny the work but every year they bring up old silver filling should be removed, they're toxic, etc. all these old filling are larger, so they quoted me having them removed and crowns replacing them. I'm probably going to be switching dentists this year to someone that is smaller practice.

I am another multiple decade customer who has been awakened to their current billing practices and…read moream now going elsewhere. Read similar reviews and take them very seriously! This place has come to where it seems they look for ways to give you more charges. They bounced me around several departments relative to a single root canal tooth (that they did long ago) that now needed extraction and an implant. My insurance denied payment for having multiple consultations within a particular period due to this (which was from them bouncing me around for the same single issue). Trying to discuss the situation and why it was wrong fell on completely deaf ears in their billing department. They refuse to listen or adjust anything. In my situation, I consider what they did billing fraud and I feel compelled to have to go elsewhere. What a miserable experience and clear lack of respect or caring for their patients!

Dr. Kempinski, his Assistant Kim and Hygienist Jeanine are fabulous! Everyone at this facility has…read morebeen kind and respectful of my concerns during my dental implant. Highly recommend!

As a new patient I filled out all the insurance and health forms when I got there. I was taken for…read morex-rays and went to the desk to schedule the next visit. It was then, after the X-rays, that I was informed that you don't take my insurance. Now I get a bill for $362.80 for x-rays that never should have been taken. I don't think I should be charged for these X-rays because of an employee's failure to do her job and check information submitted.

Outstanding care! I chipped my front tooth and and they repaired it to look like new. They also…read morefixed my bite and whitened my teeth. My bite was off from some work a different dentist did in giving me a device that was supposed to help my snoring. Instead, it caused me a lot of joint pain. DeRose Dental fixed the problem! Their work is superb and better than I have seen from any other dentist!

I would like to compliment Cindy. Pinnow on her kindness and entertaining way as I get my teeth…read morecleaned The whole staff is excellent .I missed you this summer. Cindy.

My fillings hurt and I think I got a infection from it and there closed today I really need them to…read morefix it and I feel like there going to charge me

Awful- my filling is still bothering me . Their estimates were out of whack, (300$ more than…read moreoriginally estimated) cancel appointments after reminding you about the appointment ? I wanted a crown before my 40th birthday - I called to ask about the new price they were giving me and they never called me back and just cancelled. The girls in the office talk crap about customers/patients. You can hear them when you are on the phone swearing and saying ha I'm not calling them back. You have to chase for information. Never again

Okay, so there's a Familia Dental in Janesville and it's not ideal. I called 20 dentists trying to…read morefind an orthodontist to remove the attachments from my Invisalign I got seven years ago in another state, and apparently almost no one will touch another dentist's work, but the Familia Dental in Racine was the exception. To be honest, I was a little hesitant and worried about how it was going to go. Plus, it was an hour and a half drive from my house. But I went for my consultation, and they actually made time while I was there to remove my attachments so that I wouldn't have to make the drive back a second time! Not only that, the dentist was so cool, she actually shaved off a piece of my front tooth that was longer than my other tooth, so that they're even now, and my teeth look SO MUCH BETTER, And she didn't even charge me for that part. She just did it because she was so nice! I was thrilled. I've never been happier with my teeth. The office was clean, I got in quickly, the staff was nice. I would definitely recommend this place if you need ortho work done, or dentistry in the area.

Every single appointment I have come too they absoulutly suck I have waited over 30 min every…read moresingle appointment, they have no care what so ever and when I asked if they could give me an update about how much longer it would be they told me that the dentist wouldn't say how much longer and that I could be sitting there for another 30 min to and hour which is ridiculous and they don't even care, they Show no remorse at all, I'm an understanding person and I get it's a human your working on and they deserve the full attention but also Dont schedule people every hour on the hour if you can't even service your patients in a timely manor. Over 30 min to be seen for your own appointment is insane. Especially since I have to take time off work and lose money , but I'm 100% positive if I had arrived 10-15 late they would of cancelled my appointment and had me reschedule it honestly makes me never want to come back here again especially since every time I have come has been such a displeasure. Please take your time to find somewhere else to go where they actually care about you as a patient becasue I promise you this is not the place to care at all, all said it done it was 40 min wait to be seen for appointment just for them to do everything and check my mouth for 15 min and tell me I can go and have to make another appointment to do something about fixing my tooth. What a joke this place is!!!

Was a new patient last year but tossed around from dentist to dentist if I could even get in. Went…read moreto another DDS for an emergency. Recently returned to the clinic and was scheduled incorrectly by an assistant. Called the clinic and spoke with the front desk explaining the situation, the assistant knew I had a doctor's appointment immediately following that I couldn't miss. The girl on the phone was so rude and basically accused me of lying. Her tone of voice was belittling, and she didn't try to offer anything to solve the situation or go and talk to the DDS or assistant to clarify. I wonder if anybody even knows how she handled the phone call or today's situation. Once again Forward Dental has failed.

8-4-23 After getting insurance & needing dental work, I went to another Dental Office but didn't…read morefeel comfortable with the Dentist or the billing person! So I started going here because of the good reviews & at the first visit, after waiting a month to get an appt., the Dentist spent a lot of time with me explaining what she's going to do & answered my questions! I thought she was really nice & felt comfortable with her! I've been going here to get my extractions done! I was just told at the first visit to rinse my mouth out with warm salt water, take 1 Tylenol & eat soup! No other instructions were given! The Dental Assistant gave me my next 2 appts. but then I had to wait another 3 weeks for the next appt.! She also shows me a different amount that I owe after everything is done & says to go to the front desk when I asked her for a copy! I go to ask for a copy when I check out & it's been a different amount each time! Not sure if the Assistant should be giving me the totals I owe & it shouldn't be a different amount each time! Then the girls at the check out explains that they won't know until my insurance pays! The first one spent a lot of time checking it out! This last time the girl told me what I owe & it's quite a bit more than what was circled on the initial paper! She also didn't know when I'd get my denture as the lab isn't there! But wouldn't check it for me? So back to the Dentist! At first she told me 5 weeks of healing, then the dentures! Now it's 6 weeks out! I asked the Dental Assistant if I can get a temporary denture as I had asked before at my first appt. & she was going to check but didn't! When she gives me the injections, she refuses to numb the inside of my mouth saying that it doesn't work! It's painful having injections done on the inside of my mouth! I asked my son about this & he says that his Dentist does numb it! I've had pain with the bottom part after removal the time before & this happened again, but now it's worse! When she gave the injection she hit a nerve & I almost jumped out of the chair! She didn't numb it beforehand with numbing gel! Plus they're very cheap on giving me gauze & I had to use what I had at home even though it wasn't sterile! Then I had to order some more & pay for it! When doing more than one extraction you should be giving out more gauze! Not just a small packet of it! I was told the second time that I would only need it for 20 minutes by the Dental Assistant! That was incorrect as I was still bleeding later on into the evening! My lower extraction was painful & even though I took Tylenol it still didn't help so I called the emergency number Thurs. night & left a message only to have some guy call me back that was asking me if I got an instruction sheet & I didn't, then said my Dentist doesn't believe in giving pain meds.! He was giving me advice on how much mg. to take & switch it between Ibuprofen & Tylenol & ice on & off for 20 minutes! He said what to do but wouldn't give me his name! Said he's just the call center & he can't give out his name! And something about comparing calls & pts.! So they discuss personal pt. info. between themselves? I'm appalled & that's a huge no no! HIPAA! I've called other Drs. & they've called me back & I even knew who was on call ahead of time! It says on the message that it's a Dr. that will call back & it's not! Then they shouldn't be giving out medical advice period! He told me to call the office in the morning if I'm still having pain & then said to have a goodnight & abruptly hung up on me! Yeah I'll be having a terrible night trying to get rid of this pain! I called the office twice Friday before noon & no one answered! The office was open until 1500! I called the emergency number & it's late afternoon now & no call back! I called the office again & the same thing happened! So no one was in the office Friday? I'm not sure if I want to continue with my treatment or your office now with all that has happened, as well as other issues as I'm not feeling very comfortable anymore!

Quick and easy to get in and see someone as a new patient. Large enough with plenty of dentist to…read morehave more an availability to meet your schedule.

I came into iDental and was actually able to get my teeth deep cleaned! Other places that accept…read moreMedicaid patients either will charge for it & not do it or are too busy to fit it in. I really love Jennifer the hygenist, who really took the time to explain things & treated me like a person. My extra deep clean went so well that I could even eat real food later the same day, even though I took it easy.

I was so optimistic that Spring Dental would be the right choice for my dental provider. They told…read moreme my insurance would be used to cover many of my appointments to keep my co-pay low. Over and over again, I received poor service and false information. During my first appointment, it was recommended I get impressions and a dental mouth guard to prevent my teeth from grinding. I went in for impressions early in the morning, and was told the guard would be ready in a few short weeks. I was then contacted saying "The impressions weren't strong enough; we need you to come back and get them again." I understand these things happen, so I told my job I had to miss an hour of work the next day, and got the impressions again. When I left, they told me the bill was $796.00. I asked if this was what was owed before or after insurance. They told me if I paid 50% of the bill, they would contact my insurance and follow up with me to settle the rest. Not only was I never contacted (and I'm assuming neither was my insurance provider), but I was sent multiple letters each month during the holiday season telling me I needed to pay the remaining $398.00. When I went in to ask/settle the balance, they told me I had to pay interest. Keep in mind, they never honored what they told me about my insurance covering the cost, that they would contact my insurance, or that they would follow up with me. I caution anyone from trusting Spring Dental as I did. It was worth it to me to end my services with them just a few months after starting due to their dishonesty.

I went for a cleaning and gave my dental insurance info and was never informed that they were out…read moreof network. They took all kids of X-rays which totaled over 200.00 which I had to pay out of pocket for. Then I found a new dentist and went to have those expensive X-rays that I had paid for sent to the new dentist. Only one panorama X-ray was sent. I had to have all new X-rays done and my over 200.00 was completely wasted!