8-4-23 After getting insurance & needing dental work, I went to another Dental Office but didn't feel comfortable with the Dentist or the billing person! So I started going here because of the good reviews & at the first visit, after waiting a month to get an appt., the Dentist spent a lot of time with me explaining what she's going to do & answered my questions! I thought she was really nice & felt comfortable with her! I've been going here to get my extractions done! I was just told at the first visit to rinse my mouth out with warm salt water, take 1 Tylenol & eat soup! No other instructions were given! The Dental Assistant gave me my next 2 appts. but then I had to wait another 3 weeks for the next appt.! She also shows me a different amount that I owe after everything is done & says to go to the front desk when I asked her for a copy! I go to ask for a copy when I check out & it's been a different amount each time! Not sure if the Assistant should be giving me the totals I owe & it shouldn't be a different amount each time! Then the girls at the check out explains that they won't know until my insurance pays! The first one spent a lot of time checking it out! This last time the girl told me what I owe & it's quite a bit more than what was circled on the initial paper! She also didn't know when I'd get my denture as the lab isn't there! But wouldn't check it for me? So back to the Dentist! At first she told me 5 weeks of healing, then the dentures! Now it's 6 weeks out! I asked the Dental Assistant if I can get a temporary denture as I had asked before at my first appt. & she was going to check but didn't! When she gives me the injections, she refuses to numb the inside of my mouth saying that it doesn't work! It's painful having injections done on the inside of my mouth! I asked my son about this & he says that his Dentist does numb it! I've had pain with the bottom part after removal the time before & this happened again, but now it's worse! When she gave the injection she hit a nerve & I almost jumped out of the chair! She didn't numb it beforehand with numbing gel! Plus they're very cheap on giving me gauze & I had to use what I had at home even though it wasn't sterile! Then I had to order some more & pay for it! When doing more than one extraction you should be giving out more gauze! Not just a small packet of it! I was told the second time that I would only need it for 20 minutes by the Dental Assistant! That was incorrect as I was still bleeding later on into the evening! My lower extraction was painful & even though I took Tylenol it still didn't help so I called the emergency number Thurs. night & left a message only to have some guy call me back that was asking me if I got an instruction sheet & I didn't, then said my Dentist doesn't believe in giving pain meds.! He was giving me advice on how much mg. to take & switch it between Ibuprofen & Tylenol & ice on & off for 20 minutes! He said what to do but wouldn't give me his name! Said he's just the call center & he can't give out his name! And something about comparing calls & pts.! So they discuss personal pt. info. between themselves? I'm appalled & that's a huge no no! HIPAA! I've called other Drs. & they've called me back & I even knew who was on call ahead of time! It says on the message that it's a Dr. that will call back & it's not! Then they shouldn't be giving out medical advice period! He told me to call the office in the morning if I'm still having pain & then said to have a goodnight & abruptly hung up on me! Yeah I'll be having a terrible night trying to get rid of this pain! I called the office twice Friday before noon & no one answered! The office was open until 1500! I called the emergency number & it's late afternoon now & no call back! I called the office again & the same thing happened! So no one was in the office Friday? I'm not sure if I want to continue with my treatment or your office now with all that has happened, as well as other issues as I'm not feeling very comfortable anymore! read more