Was a new patient last year but tossed around from dentist to dentist if I could even get in. Went to another DDS for an emergency. Recently returned to the clinic and was scheduled incorrectly by an assistant. Called the clinic and spoke with the front desk explaining the situation, the assistant knew I had a doctor's appointment immediately following that I couldn't miss. The girl on the phone was so rude and basically accused me of lying. Her tone of voice was belittling, and she didn't try to offer anything to solve the situation or go and talk to the DDS or assistant to clarify. I wonder if anybody even knows how she handled the phone call or today's situation. Once again Forward Dental has failed. read more

8-4-23 After getting insurance & needing dental work, I went to another Dental Office but didn't feel comfortable with the Dentist or the billing person! So I started going here because of the good reviews & at the first visit, after waiting a month to get an appt., the Dentist spent a lot of time with me explaining what she's going to do & answered my questions! I thought she was really nice & felt comfortable with her! I've been going here to get my extractions done! I was just told at the first visit to rinse my mouth out with warm salt water, take 1 Tylenol & eat soup! No other instructions were given! The Dental Assistant gave me my next 2 appts. but then I had to wait another 3 weeks for the next appt.! She also shows me a different amount that I owe after everything is done & says to go to the front desk when I asked her for a copy! I go to ask for a copy when I check out & it's been a different amount each time! Not sure if the Assistant should be giving me the totals I owe & it shouldn't be a different amount each time! Then the girls at the check out explains that they won't know until my insurance pays! The first one spent a lot of time checking it out! This last time the girl told me what I owe & it's quite a bit more than what was circled on the initial paper! She also didn't know when I'd get my denture as the lab isn't there! But wouldn't check it for me? So back to the Dentist! At first she told me 5 weeks of healing, then the dentures! Now it's 6 weeks out! I asked the Dental Assistant if I can get a temporary denture as I had asked before at my first appt. & she was going to check but didn't! When she gives me the injections, she refuses to numb the inside of my mouth saying that it doesn't work! It's painful having injections done on the inside of my mouth! I asked my son about this & he says that his Dentist does numb it! I've had pain with the bottom part after removal the time before & this happened again, but now it's worse! When she gave the injection she hit a nerve & I almost jumped out of the chair! She didn't numb it beforehand with numbing gel! Plus they're very cheap on giving me gauze & I had to use what I had at home even though it wasn't sterile! Then I had to order some more & pay for it! When doing more than one extraction you should be giving out more gauze! Not just a small packet of it! I was told the second time that I would only need it for 20 minutes by the Dental Assistant! That was incorrect as I was still bleeding later on into the evening! My lower extraction was painful & even though I took Tylenol it still didn't help so I called the emergency number Thurs. night & left a message only to have some guy call me back that was asking me if I got an instruction sheet & I didn't, then said my Dentist doesn't believe in giving pain meds.! He was giving me advice on how much mg. to take & switch it between Ibuprofen & Tylenol & ice on & off for 20 minutes! He said what to do but wouldn't give me his name! Said he's just the call center & he can't give out his name! And something about comparing calls & pts.! So they discuss personal pt. info. between themselves? I'm appalled & that's a huge no no! HIPAA! I've called other Drs. & they've called me back & I even knew who was on call ahead of time! It says on the message that it's a Dr. that will call back & it's not! Then they shouldn't be giving out medical advice period! He told me to call the office in the morning if I'm still having pain & then said to have a goodnight & abruptly hung up on me! Yeah I'll be having a terrible night trying to get rid of this pain! I called the office twice Friday before noon & no one answered! The office was open until 1500! I called the emergency number & it's late afternoon now & no call back! I called the office again & the same thing happened! So no one was in the office Friday? I'm not sure if I want to continue with my treatment or your office now with all that has happened, as well as other issues as I'm not feeling very comfortable anymore! read more

My husband went to see them for a routine che k up and cleaning. He said "NEVER AGAIN"! We won't knock the dated decor and the wallpaper peeling off the walls in the waiting room, we'll just stick to the complete lack of an environment of care. read more

Dr. Romanski is a great Dentist. His staff is very good also. Have been going to forward dental for more than 40 years.

I love Forward dental! My whole family goes here. Both Dr R and Dr J are experienced and honest; they are wonderful. The staff are attentive and treat their patients with respect. Case in point: had braces put on my oldest son yesterday and he woke up this morning with a loose wire that was making his cheek bleed. The orthodontist office was "too busy" to help and suggested I wait until Monday. So I called Forward and Dr R took care of it immediately and didn't even charge us! Thank you Forward Dental, patients for life!!! read more

I love Forward Dental so much! Both doctors are incredible and kind, the hygienists are amazing and most of the front staff is extremely knowledgable and helpful. One of my few negatives about them would be one of the front desk girls using her chair as a wheelchair between the desk and printer instead of getting up and also sitting down while explaining what my next visit was going to cost with me, while right next to her another front desk girl was standing and interacting with the person she was with, It made the girl helping me look extremely lazy and unprofessional almost as if she could care less about me and my needs read more

I have been seeing Dr. J for several years. She is forth coming on my options ei: crown, bridges, etc. She always asks if I have any questions. Her hygienist, Paula is great. I like the way they check on what is covered by my insurance and what isn't so I know the cost of any procedure up front. read more

Horrible, horrible, horrible. Stay away from them if you can. Their billing department is horrendous, and they will bill your insurance all wrong. Meanwhile they will send you threatening letters to send you to collections and sue. They will pretend as if they haven't spoken to you even though they say they make "notes" in your file. I have had two claims in which they billed wrong. The one I knew about, my insurance paid after they received what they needed to pay out on it because forward didn't send everything. The second claim, I got zero information on, or I would have got my insurance on it. Instead they sneakily put that one to collections. Beyond shady and as I said if you can go somewhere else. Unfortunately I'm stuck with them due to my insurance but I really believe they do extra work as well to bill higher and gain more money often at the expense of the patient. read more