Doctors were excellent! It was the office manager who honestly I'm surprised they even still let…read moreanswer the phones. She has no idea what she is doing and had scheduled my kids for the wrong things. All because she got confused by their names. Even though one child was a girl and the other a boy and I explained it to her. Her professionalism is poor.

This is a difficult review. the care was great for my children and everyone seemed pretty nice and…read morecareful with what they were doing. However, my wife had called to schedule their appointments MONTHS ago, provided the insurance information to confirm they were in network, and set up the appointments. When I brought them to the clinic, I was told the dentist that they were originally scheduled with had left and they were now out of network. That's remarkably frustrating to hear the day of the appointment. They were new patients so it isn't like they were connected to this dentist in any way, we could've easily gone somewhere else. I *assume* the dentist they were scheduled to see didn't quit the morning of their appointment, so an update would've been welcome.

maybe i'm off here, but I feel like the pricing on services is high. I had a crown down here and it…read morecracked in half right before christmas. the dentist who did that crown is no longer at this practice, but I have to admit i still felt like there should have been some sort of guarantee that the crown would last. I've had another crown for 28 years, it's just a porcelain crown and it's in the front. It never cracked, now i have this zirconia crown that is supposed to be much stronger, but it cracked in half? eating something that wasn't hard? I also have been told i need all my old dental work removed and re-done, quoted over $5k in dental work. I don't understand why a dentist would want to remove everything that is fine the way it is. I constantly deny the work but every year they bring up old silver filling should be removed, they're toxic, etc. all these old filling are larger, so they quoted me having them removed and crowns replacing them. I'm probably going to be switching dentists this year to someone that is smaller practice.

I am another multiple decade customer who has been awakened to their current billing practices and…read moream now going elsewhere. Read similar reviews and take them very seriously! This place has come to where it seems they look for ways to give you more charges. They bounced me around several departments relative to a single root canal tooth (that they did long ago) that now needed extraction and an implant. My insurance denied payment for having multiple consultations within a particular period due to this (which was from them bouncing me around for the same single issue). Trying to discuss the situation and why it was wrong fell on completely deaf ears in their billing department. They refuse to listen or adjust anything. In my situation, I consider what they did billing fraud and I feel compelled to have to go elsewhere. What a miserable experience and clear lack of respect or caring for their patients!

I love Dr. DeRose so much that I drive from Milwaukee to take my eight -year old. The office is…read morevery inviting and every staff member so good with my kiddo. All of the dental work has been excellent and we'll keep coming back!

Do not go here very unprofessional!!! Was referred to DeRose…read morechildren's dental so I brought my son in for a abscessed and infected tooth. Being nervous and scared my son had some tears but was not making any noise. The dental assistant then stars to belittle him for crying . I told the assistant to " you really should shut up because belittling some one is not really appropriate thing to do . " that all I said to him and he proceeds to walk out. Two min later the head dentist come in and proceeds to tell me how everyone loves him hear. I tell her that's fine it just not really professional to belittle the patient. She then informed me that maybe I should take my business elsewhere. They really do lack in professionalism and they don't care .

I was so optimistic that Spring Dental would be the right choice for my dental provider. They told…read moreme my insurance would be used to cover many of my appointments to keep my co-pay low. Over and over again, I received poor service and false information. During my first appointment, it was recommended I get impressions and a dental mouth guard to prevent my teeth from grinding. I went in for impressions early in the morning, and was told the guard would be ready in a few short weeks. I was then contacted saying "The impressions weren't strong enough; we need you to come back and get them again." I understand these things happen, so I told my job I had to miss an hour of work the next day, and got the impressions again. When I left, they told me the bill was $796.00. I asked if this was what was owed before or after insurance. They told me if I paid 50% of the bill, they would contact my insurance and follow up with me to settle the rest. Not only was I never contacted (and I'm assuming neither was my insurance provider), but I was sent multiple letters each month during the holiday season telling me I needed to pay the remaining $398.00. When I went in to ask/settle the balance, they told me I had to pay interest. Keep in mind, they never honored what they told me about my insurance covering the cost, that they would contact my insurance, or that they would follow up with me. I caution anyone from trusting Spring Dental as I did. It was worth it to me to end my services with them just a few months after starting due to their dishonesty.

I went for a cleaning and gave my dental insurance info and was never informed that they were out…read moreof network. They took all kids of X-rays which totaled over 200.00 which I had to pay out of pocket for. Then I found a new dentist and went to have those expensive X-rays that I had paid for sent to the new dentist. Only one panorama X-ray was sent. I had to have all new X-rays done and my over 200.00 was completely wasted!

Dr. DeRose was very kind. However her dental assistant was extremely unprofessional and rude. She…read moreshould not be assisting, nor should she be in dentistry, or any profession that deals with children or parents. After our son's last procedure that was the last time we took any of our kids there. I was irritated that Dr. DeRose didn't have better control of her assistant and let her assistant talk to us the way she did.

I have been a patient for years. Always excellent service and care. And their new office is…read morebeautiful and comfortable! Staff is always friendly and helpful, and the care given by Dr. Francesca and Dr. Maria is outstanding. Dr. Francesca even teaches at the dental school.

Dr. Kempinski, his Assistant Kim and Hygienist Jeanine are fabulous! Everyone at this facility has…read morebeen kind and respectful of my concerns during my dental implant. Highly recommend!

As a new patient I filled out all the insurance and health forms when I got there. I was taken for…read morex-rays and went to the desk to schedule the next visit. It was then, after the X-rays, that I was informed that you don't take my insurance. Now I get a bill for $362.80 for x-rays that never should have been taken. I don't think I should be charged for these X-rays because of an employee's failure to do her job and check information submitted.

Great people here! I am treated like a person, not a number. My insurance changed, but I'm not…read moregoing anywhere else. Great dental office!

The staff is nice but the practice is x-ray happy....their reliance on xrays makes me concerned for…read morethe quality of examinations and care.

Quick and easy to get in and see someone as a new patient. Large enough with plenty of dentist to…read morehave more an availability to meet your schedule.

I came into iDental and was actually able to get my teeth deep cleaned! Other places that accept…read moreMedicaid patients either will charge for it & not do it or are too busy to fit it in. I really love Jennifer the hygenist, who really took the time to explain things & treated me like a person. My extra deep clean went so well that I could even eat real food later the same day, even though I took it easy.