Came to the house when we found asbestos tile in our bedroom. We were freaking out about how safe…read moreit was to install a floating floor over it, and they were really reassuring and educational. We had enough anxiety about it that they could have convinced us to spend $$$ on cleaning up the area. However, we were advised on how to safely install the floor. Really appreciated the professionalism and kindness there!

Had asbestos-containing insulation removed in my attic. They were nice, responsive, professional,…read moretrustworthy, & answered all my questions. I was very paranoid about the process but they produced all of the licenses ti do the work & air quality reports each day to ensure my home was safe for our family.

they did everything they said they wouldnt they did not but…read moreup a plastic tarp to contain the unbelievable dust, they tracked epoxy onto a tile floor. they did not cover the house vent and air condition vent. allowing dust to filter throughout my home. contaminating the duct work thru out my home . im still cleaning my home . they left broken parts in the bottom of the sump pump pit. they compromised the back door concrete , door hard to work now. several employees on site. noooo leader . everyone blamed everyone else for the poor workmanship. what a disaster . a family business that i trusted to respect my home . done in one day . im embarrassed i fell for a sale pitch $$$$$$$ . i would never recommend . the owner offered to clean a few weeks later. im still waiting for.!!! they neglected to turn off house vent.

I would not recommend them. Late everyday. Literally, stood over me, waiting for final payment to…read morego through. Lots of excuses for lateness. I hope they did a good job. Time will tell.

While searching for a company to fix my roof leak after a storm I chose Aero from a list of 2…read moreproposals. I needed the job done fast since I was heading out of town. They were the lowest bid but the red flag should have came when I felt I could smell alcohol on Bob. Maybe it was mouthwash... at 1st the communication was great but once the job was completed but my leak was still not fixed I became a second thought, there was always another job. The owner TJ was actually helpful and professional he did get someone out right away but sadly the leak took 3 more attempts to repair. This went on for over a month... My bill was $1200 but if the repair couldn't be fixed after the 1st attempt $400 would go to a new contract for a full roof replacement of around $8000. I would have been a fool to sign a new contract. Sadly a crew was dispatched a 4th time and thank God one of my security cameras saw their 25ft ladder fall and damage my wife's car. It was like pulling teeth to get my roof fixed and the insurance information to file a claim. One of the supervisors Ricardo came out and he was very apologetic and not only did he repair my roof he produced the information needed for my claim. We need our small and local businesses to succeed and hopefully they will but when it came to my experience with Bob there was no consistency or any level of comfort. As hard working paying customers people deserve more, therefore I would not recommend Aero or use them once I need a roof replacement. Maybe you'll have better luck but your research

My house was built in 1925 and needed a much overdue replacement of the old main roof, the roofs…read moreover the wrap around front porch and the scullery kitchen on the back, plus replacement of the facia, soffits, and gutters. Basically the whole top of the house. The owner TJ gave me a really good price relative to other estimates. The work was done in stages. It took 6 days but each day they completely cleaned up, and it was not easy because of camellias and azaleas growing against the house. They covered the bushes to protect them. When the job was done, I had an issue or two, as I am kinda picky, but I went ahead and paid my balance and hoped they would come back. They did and fixed everything to my total satisfaction. A really good job and very reasonable for the amount of work. I will be going back for more renovations as I can afford.

We have used this company on two different occasions over the last 2 years. The first was a long…read morewinding, paved sidewalk. Beautiful. We love it! The second project was a huge front porch using blue stone. Jose and his crew are phenomenal. They were always polite, prompt, friendly, respectful, hardworking and generally nice to have around. The workmanship was impeccable. We can't say enough good things about the proprietor and crew. Hope you have the opportunity to use them! Donna Colman

I cannot recommend Bylt Restoration highly enough. They recently completed the demolition and…read moreremediation of my basement apartment, and the entire experience was truly white-glove from start to finish. Their team was professional, respectful of my home, and meticulous about daily cleanup, something that matters greatly when work is being done in a lived-in environment. It was immediately clear they knew exactly what they were doing and followed the Industrial Hygienist's recommendations. Air movers, air scrubbers, and dehumidifiers were properly staged and monitored throughout the process. Most importantly, the work was validated by a third-party clearance test from SMS Environmental confirming that all mold spores had been fully remediated. If you are looking for a restoration company that combines technical expertise with professionalism and respect for your property, Bylt Restoration is the go-to firm in the DMV.

It seems based on reviews that there are a few good project managers or projects…read more My experience in summary (I'm a professional with a PMP certification): 1. The sale of the job was quick. Thorough pictures but the estimate was missing a room and had to be resubmitted. 2. The PM said there would be weekly status, seemed professional and trustworthy. There was limited follow-through, and I did not receive weekly status. There is not transparency, accountability, or updates. 3. The project is delayed 2 months at this point, and I am paying rent and a mortgage out of pocket. 4. I contacted someone for assistance. As a reader I'm sure you will not be surprised to hear that the conversation should have been recorded as what 'not to do on the phone with a customer.' 5. The work looks like it will be good and what I've seen so far looks good, although there is not much to comment on. The work team seems to be courteous and conscientious. I think the end result will be decent because of the talented work team. I'm not sure if the PM is stretched too thin, if it's disorganization in the company, or a few bad seeds, or something beyond their control. I prepared myself for what I thought was a worst-case scenario which would result in an easy win and a satisfied customer. I'd like to say I'm shocked but I'm not and I don't have another company to recommend. Suggestions: 1. Read the good reviews and ask for those PMs if you have to work with this company. 2. Document everything. 3. Find out who is responsible above the PM at the onset in order to stay on top of things. 4. Expect that it will be more time-consuming than you expect and add 2 to 3x the amount of time to the project plan. 5. Email instead of calling, because you will not appreciate the communication, and you won't have it documented. Keep a folder in your email for the project so you don't have to hunt for the paper trail. Or print and keep a binder. 6. Know your agreement, contract rights, where to write the state contractor licensing board or the state insurance commission depending on what the delay is about, and be very clear with communications. Good luck and I hope your experience is better than mine!

While the cleaning looks great, I have a few regrets. Before I get into that I will say the team…read morearrived in time, they were pleasant and did a good job of explaining things to us. The price was fair and the estimation was quick and easy. Again, it also looks great. I am sharing the rest so that others can prepare differently than I did. While the cleaning looks great, I have a few regrets. Before I get into that I will say the team arrived in time, they were pleasant and did a good job of explaining things to us. What I did not realize until after they left is that some of our plants were damaged significantly. I think the shrubs will survive, but I had two large flower pots with herbs and annuals that were damaged. Because herbs have edible leaves, I think those are a complete loss. The pots were at least 10 feet from the edge of the overhang, so I'm not sure how they were so significantly damaged when other things were not. It almost looks like they covered some plants but not others. They could have easily moved the potted plants out of the way, so I wonder why they didn't do that. In addition, the smell of the wash is very strong inside my house. I'm not sure if that's because the solution got into the windows or because it somehow got into the AC system. Whatever happened, it's very strong to the point of making my eyes burn when I'm upstairs. Again, I don't know if that's just a product of the process or a function of how well sealed my home is. I might have planned to be away from my house for a while had I expected that. I have a chronic lung issue, so maybe I'm just overly sensitive. These are not complaints, per se, but I wish I had known to expect these impacts so I could have planned differently. What I did not realize until after they left is that some of our plants were damaged significantly. I think the shrubs will survive, but I had two large flower pots with herbs and annuals that were damaged. Because herbs have edible leaves, I think those are a complete loss. The pots were at least 10 feet from the edge of the overhang, so I'm not sure how they were so significantly damaged when other things were not. It almost looks like they covered some plants but not others. They could have easily moved the potted plants out of the way, so I wonder why they didn't do that. In addition, the smell of the wash is very strong inside my house. I'm not sure if that's because the solution got into the windows or because it somehow got into the AC system. Whatever happened, it's very strong to the point of making my eyes burn when I'm upstairs. Again, I don't know if that's just a product of the process or a function of how well sealed my home is. These are not complaints, per se, but I wish I had known to expect these impacts so I could have planned differently.

I have hired many, many contractors in my life. I have never experienced working with a company as…read moreunprofessional or incompetent as Superior Softwash. The estimator, Chris, came out to our home to give us a quote for: remove previous deck stain, sand the deck and prepare for new stain, stain the deck, and softwash the vinyl siding of our townhome. At no point was pressure washing discussed. I specifically sought out a softwashing company as it seemed like they understood chemical and gentler methods to treat our wood deck. Chris was extremely professional, seemed knowledgeable, and walked me through the process of the deck preparation and softwashing of our house. This deck was built 5 years ago so still relatively new, and in great condition except for some mild algal growth on the boards. Because of the great estimate process, we went with Superior Softwash's quote. It was on the higher end but I felt confident it was a great choice. It was not. The two guys that came out to work on our deck were unprofessional, not informed about the job they were actually doing, and didn't have the supplies needed. I unfortunately had to go to work and left them alone on our property. That turned out to be a huge mistake. They stripped the previous deck stain using a powerwasher on high pressure-- exclusively. There was no other method used. As a result, the wood was basically destroyed. We were left with fuzzing everywhere, deep gouges, and trenched wood. This is not damage that is easy or cheap to repair. On top of that, they made an enormous mess of our property. There is deck stain flung everywhere, including on our neighbors' homes and yards. The workers even stood on our neighbor's plastic shed and damaged their property as well. My garden was destroyed. These were not professionals trained to do this job. They didn't even really know what job they were doing. Communicating with this company was a nightmare from start to finish. The left hand never seemed to know what the right hand was doing. I have never in my life been given the runaround like I received from this company. I was blown off, ignored, and gaslit. They scheduled an appointment to "assess" the damage to my deck and they literally no-call no-showed that appointment and it still took me nearly a full day to reach someone AFTER that. After the significant damage to our valuable deck, I stopped all work on the project. For full disclosure, I ended up receiving a full refund of the deposit paid on this job. That refund was not easy to get and I fear that anyone less persistent than I was would be left completely in the cold by this company. They did not want to issue a refund and tried to ghost me repeatedly until I used the words "filing a complaint with the Maryland Home Improvement Commission". It is not nearly enough to compensate for the extensive damage done. We are now in process with a deck remediation company to try to salvage our deck but it will never be the same. At the end of this, we will be out significantly more out of pocket than if this had been done correctly in the first place. This entire experience was miserable, stressful, and ridiculous. Do yourself a favor and never, ever do business with these people. Luckily, they put up a sign in our yard that said SUPERIOR SOFTWASH in big letters so now all of our neighbors know who not to hire because anyone with eyes can see that they absolutely trashed our deck.

We just bought a house and wanted to have our air ducts and dryer vent cleaned. The company we…read moreoriginally hired to do both was, unfortunately, unable to clean our dryer vent because it's on the roof, but they recommended McDowell's. They were quick to respond and quickly scheduled us to clean our dryer vent. They showed us before and after photos, and we're so glad we had this service done! Our house is only 10 years old, but it looked like the vent had never been cleaned, and it was caked with lint! We will certainly use McDowell's for our dryer vent again (and we would use them for our chimney if we had one)!

I called yesterday morning and they were able to squeeze me in between appointments. My chimney was…read morecompletely clogged with creosote. Jason and his helper showed up and took care of the problem. They were professional and friendly. They left zero mess and even vacuumed up some ash they did not create. I am so grateful to have my woodstove operating as it should again. I would highly recommend them to family and friends. I have found my go-to chimney sweep!

They were responsive, showed up on time for both the estimate and to do the work, professional in…read moreall aspects, and most importantly did a fantastic job that exceeded our expectations. Diego was my primary contact who provided the estimate, and was terrific to work with throughout the project. This is the second project working with Diego and using Lazo, and would certainly use them again in the future, and would recommend them to friends as well

They removed a dead plain leaf maple and planted 2 beautiful Crape Myrtles for a reasonable price…read more Considering what new trees cost and the super high cost of tree removal this company is a great value.