This place is awesome! Very friendly and helped me when I needed a quick appointment for my…read moredaughter after missing her scheduled appointment somewhere else by mistake! They fit me in the next day so I wouldn't have to wait another 3 months for another appointment! Also got my sons glasses here and they were perfect! Will continue to do business with them and highly recommend this place for your eye needs!

I can SEE why they are the best ! Best experience I've had…read morewith Eye glass store . Fast friendly service , great hours great selection. Got it right the first time. Glad to do business with Bedford Vision Center .

I have been going here for a few years and it hasn't been great. there is a call center to make an…read moreappointment and that is very impersonal. I spent an hour going back and forth with the call center and the Lexington office and they said I only have blue cross. meanwhile I have had eye insurance that they couldn't find in part notes or didn't want to look up and told I had to pay out of pocket. it's a mess over there. I need customer service please

I have been purchasing new glasses every year with Lexington Eye, as my prescription had been…read moreprogressing since 2018- or so I thought. Spending $600 and up for Lexington Eye for their "high-quality" frames and still struggling to read any printed material. The emotional trauma of my deteriorating vision affecting my job, reading to the blind. I discovered in 2024, with the wonderful help of Warby Parker, that the prescription from Lexington Eye was very wrong. It was, like all my previous glasses, an old prescription from 2018 (with my prior eye doctor). Not all the updated ones I had every year from Lexington Eye. Lexington Eye (Arlington location) did a recheck and helped me with this new info, found it to be accurate and replaced by latest glasses free of charge. No apologies and no reimbursement for all the other 6 pairs that are useless to me. My latest Gucci glasses, from Lexington eye are not even as comfy as my Warby Parker. I will be taking my entire family to another practice. Nicole P Concord

Literally the best eye doctor I've seen in 30 years of having glasses & contacts! Dr. Deering took…read morethe time to discuss my eye health with me in a way no one else has before. And they have fabulous customer service.

Hands down the people to go to if you are a contact lens wearer…read more The regular eye exam was great, but it appears they really specialize in contact lenses here--I've never had such a thorough exam and fitting. I've been getting headaches from my contacts for years, and Dr. Deering seemed genuinely dedicated to fixing the problem. I'm now headache-free, and I learned all sorts of things about my eyes in the process! The people here are wonderful, and really go above and beyond. I can't believe I got this level of care for a standard, reasonable price. I'd highly recommend this clinic to anyone.

Amazing service. Say Dr. Phamduy today and the eye exam was so thorough. I have a history of a…read morechronic eye condition, and he checked multiple things regarding my eyes. Other places have not done this. He is very knowledgeable and asked questions about my experience. This office also takes a retina photo rather than dilating, which is appreciated. My husband also had an appointment and he got glasses. I think the man who helped him was named Al, and he was knowledgeable about insurance benefits for frames and lenses. It was easy to schedule the eye exam. I was able to do so online.

Dr. Phamduy and Liam were fantastic! They were both very knowledgeable, had excellent "bedside…read moremanner," explained all the tests and procedures they were doing, and answered my questions well. I just went in for a routine eye exam as recommended by my PCP, and I don't wear glasses, so I can't speak to the experience of purchasing eyewear. Scheduling online through the "My Eye Dr." website was pretty easy and straightforward.

I had the great pleasure of meeting Dr. Zheng and had an excellent consult and eye exam with him…read more I was very impressed with how thorough and efficient he was and how kind he is to his patients. Dr. puts his patients first and goes out of his way to help them and answer their questions. No question is ever too stupid for him to answer- and he respects the inquiries of all of his patients. I always feel that I have received the right answer when I go to him. He also has a wonderful assistant called Angel - who is appropriately named as she is such a sweet woman! I do hope Dr. Zheng continues to be in practice as long as I am in the Boston area as I will not go to any other eye doctor! Thank you Dr. Zheng

I was warmly greeted by Angel when I walked in to purchase frames & lenses. They answered all my…read morequestions with thorough knowledge of their nice selection of frames & lens features. They got my insurance coverage set, quickly & efficiently. I walked out in a half hour or so with my order on the books, with a copay of $20. Couldn't ask for more.

It has been almost 3 weeks since my LASIK procedure and I am in awe of my new eyes! I was very…read morenervous going into it, but looking back I had nothing to worry about! From the initial consultation, the staff were friendly, patient and understanding of my nerves. On the day of my surgery, Dr. Giles was great and made me feel comfortable the entire time. The procedure took less than 20 minutes and was painless. After the procedure I experienced very little discomfort and after a few days, any discomfort I did have completely went away. I experienced dry eyes for the first week, but since then that has also gone away. Being able to see is the greatest gift and I am beyond grateful to TLC for giving me the gift of eyesight. If you are nervous to get LASIK, know that I was too, but wish I hadn't been so nervous because in the end I had such a positive experience.

I am grateful and incredibly happy with my TLC-Laser Eye Center experience. They were extremely…read moreprofessional and attentive. They performed preliminary exams to diagnose the possibility of surgery. After that, they scheduled the surgery date and, finally, on the day of surgery, they assisted me throughout the procedures and, most importantly, always kept me calm and confident about the surgery. The rest was just personal nerves, a fact beyond their control or mine. However, everything went wonderfully well and according to their plan. I am truly grateful for their professionalism and passion for the work they do. Congratulations to the entire team, especially Dr. Christina La, Brandy, the doctor who performed the surgery, and the friendly lady who performed the initial exams. "I'm sorry I didn't write your name, but you know who you are." Congratulations to the entire team! Excellent work and keep loving what you do. You are the best.

A first visit charges $120 extra for a contact lens evaluation, no matter how long you have been…read morewearing them. Each additional year has an $80 charge for contacts. This is a total ripoff. Unless there is a very great need, measuring for contact lenses is very little extra labor. Training for first timers could take a little time. But there's no need to charge again.

Overall great experience. Doctors were very attentive and…read moreaddressed all our questions and needs. I came here with my mother - who had an eye exam here. They treated my mother (who is older and does not speak English) with empathy, and understood what she articulated well. The staff was great helping my mother with testing and also helped her with glasses. When I checked in - they went through insurance coverage with us and everything was clearly explained.

The billing department has been completely unresponsive and unhelpful. I have called four separate…read moretimes requesting a receipt for an appointment, and each time I was assured that it had been emailed to me. More than a month has passed, and I still have not received it. I also left a voicemail for the billing manager, but my call was never returned. It's disappointing that such a simple request has gone unresolved despite multiple follow-ups. Basic courtesy, communication, and customer service seem to be lacking, and this experience has been extremely frustrating.

For adult, the service was fine. No complaints. For kids, they don't take vision insurance and…read moresubmits the claim to medical. I wish they had told this before the appointment because submitting to medical means higher copay as the doctor will be considered specialist. Not sure this is a general practice everywhere, and I was told by others that it was not. I don't understand this policy as this means vision insurance for my kid means nothing.

Very easy to schedule an appointment online and provide insurance information ahead of time. I was…read moreseen in a timely and efficient manner. Dr Feifke was very thorough, informative and invested in the examination. Picking out frames was an easy process and the woman who helped me did due diligence to ensure that between insurance and promotions, I didn't pay more that I had to.

My son had an initial appointment for contact lenses with My Eye Dr which they charged $80 for the…read morevisit for him to get contact lenses. That visit was for 45 minutes. When we went back for a follow up yesterday, the charge was $225 which he was not in with the eye dr for more than 3 minutes. They asked him how he felt while using them and that was it. The follow up wasn't for anything except to try to get us to purchase the contact lenses from them. I was not told beforehand that the follow up was going to be almost 3 times what the initial visit was. We will never be back. If you do decide to go there you better ask the cost beforehand.