I have been going here for a few years and it hasn't been great. there is a call center to make an…read moreappointment and that is very impersonal. I spent an hour going back and forth with the call center and the Lexington office and they said I only have blue cross. meanwhile I have had eye insurance that they couldn't find in part notes or didn't want to look up and told I had to pay out of pocket. it's a mess over there. I need customer service please

I have been purchasing new glasses every year with Lexington Eye, as my prescription had been…read moreprogressing since 2018- or so I thought. Spending $600 and up for Lexington Eye for their "high-quality" frames and still struggling to read any printed material. The emotional trauma of my deteriorating vision affecting my job, reading to the blind. I discovered in 2024, with the wonderful help of Warby Parker, that the prescription from Lexington Eye was very wrong. It was, like all my previous glasses, an old prescription from 2018 (with my prior eye doctor). Not all the updated ones I had every year from Lexington Eye. Lexington Eye (Arlington location) did a recheck and helped me with this new info, found it to be accurate and replaced by latest glasses free of charge. No apologies and no reimbursement for all the other 6 pairs that are useless to me. My latest Gucci glasses, from Lexington eye are not even as comfy as my Warby Parker. I will be taking my entire family to another practice. Nicole P Concord

MEEI is disrespectful of patient time and needs better management…read more If you visit any of the AI sites (ChatGPT, Perplexity, Claude, Gemini) and ask them for a summary of patient reviews of this location, you will learn that patients are very happy with the physicians. However, the complaints about HOW LONG YOU WILL WAIT here are really bad - and I can attest to it as I had a new patient visit there last week. I arrived at 3pm, a little before my appointment, was taken for a few eye tests by technicians, and was asked to leave my contact lenses off, which is challenging as I am blind as a bat without them. This request would have been understandable if I had then been seen quickly be the ophthalmologist. Instead, I was LEFT IN A DARK ROOM ALONE FOR 45 MINUTES WITH NO COMMUNICATION WHATSOEVER FROM ANYONE and 5pm was fast approaching. I started wondering: Was the office going to close without me even seeing the physician? The only person I saw was another patient, "Kathleen," who was also there as a new patient. She was worried since she had also been sitting in an empty room for a very long time (45-50 minutes) that she would be locked in because it was now 5pm and she feared the office would close with her inside. I told her not to worry, that she and I would leave together if we had to. At 5:10pm, I was fed up! I put on my contact lenses, intending to leave the facility with no contact with the physician, after checking on "Kathleen" so that we could exit together. As I wandered the hallway to find her, an employee from the reception area saw me and incredulously asked "You saw the doctor already?" I said "No, I have waited far too long in the dark, with no communication about my status, and I am leaving." A technician came flying out of a nearby room to stop me, explaining that the physicians are grossly overbooked (which was obvious) due to demands made by Mass Eye and Ear in their efforts to maximize revenue. I noted to her that the least this practice should be doing, given the practice of overbooking and therefore causing patients to wait up to 2 hours to see the physician, is to (1) let patients know in advance to plan for every visit to be a 2 hour visit, (2) to have coffee, tea, and water in the waiting room, as I heard other patients saying the they were thirsty in the waiting room but had no where to get anything to drink, and (3) have a policy of contacting waiting patients every 20 minutes so they can at least know that they have not been forgotten or waylaid. They also need fix their new patient processes as both "Kathleen" and I were given either the wrong time or had the date changed on them with no notice prior to the appointment. This is no way to run a physician practice. The physicians are not the problem. The management is.

On the one hand you have experts available for those of us with eye issues and on the other hand…read moreyou will wait for at least an hour past your appointment time to see the doctor. They play this trick where they bring you in the room and the MA, does a preliminary but you then wait for at least an hour. Oldest trick in the book. On paper it looks like they are on time but its disingenuous at the very least, and yes they are revenue driven or oriented so if your ducks arent in a row they will not see you. So bottom line for those with serious eye issues and need to be seen and dont mind waiting long periods of time then go for it. For folks who just need regular care, you will be better served in a private practice that actually can run on time. For the those of us with serious conditions and need constant care, bring a book or a laptop, and accept your fate. They are experts. Lets not forget they are the best in the business but could improve on running their schedule.

I waited three hours to be seen. Then she was rushed, didn't answer questions. I felt very…read moredisrespected and very disappointed.

I had excellent results from the PRK surgery performed by Dr. Talamo over 20 years ago. Only now,…read moreafter all this time (and as I hit my mid-50s) is my vision starting to deteriorate a bit. I've gone from the 20/10 vision post-surgery to 20/40 now. I'm still street-legal...but thinking it's time for a tune-up! If I choose the surgical route, I'd definitely go with Dr. Talamo again.

This review is so long overdue! I have been a patient of Dr. Shriber for at least 15 years. Most…read morerelationships don't even last that long, but the Doc and I have a good thing going, and I'm in it for the long haul. His office is very clean and has the latest diagnostic equipment. His secretary, Sasha, is super friendly, and Dr. Shriber is by far one of the kindest, most patient doctors you will ever meet. I'm not saying that I'm fussy, but when it comes to him asking me, "Which is better, 1 or 2? How about now, 1 or 2?". My response is always, "Can you do it again, Doc?" I don't know why. It's as if my eyes are always playing tricks on me. But his patience goes beyond the examinations. I swear it knows no bounds. I work on airplanes and once you hit 30,000 feet, these planes will suck all the moisture out of your body. And that extends to your eyes making your contact lenses uncomfortable to wear. Why not wear glasses then? I'm too vain. Anyway, there are contact lenses out there that advertise they are perfect for dry eyes. Over the years, I find them to be outright lies. So a couple of years ago, Dr. Shriber had me try a different pair every couple of weeks until I felt the contacts held enough moisture for my long haul flights. I remember saying to him, "Really? Aren't you going to get sick of seeing me?" No, he just wanted me to be happy with them. I went back 4 times before I finally placed my order. My last visit was a couple of weeks ago. 15 years later, I still LOVE going to this man. He is knowledgeable, generous, funny, and he also takes most insurance (if not all). Tons of street parking and a cheap public lot in the back ($ .50 an hour). If you need glasses, his office is connected to Gordon Optical which is run by his brother. So the next time you need an eye exam, look no further!! I give Dr. Yale Shriber a 10-Star review!

My husband, daughter and myself are all patients of Gordon Eye Associates, however after recently…read morefinding out about their discriminatory policies for people who do not have the Covid vaccine, we will NEVER give them our business again. We will also make sure to let all our friends and family we highly recommended them to are aware - do better Gordon Eye Associates!!

Excellent care of my early glaucoma for 15 years with just eyedrops. Unfortunately my doctor just…read moreretired. Looking for a new one there.

The racial undertones from the front door to the doctors service is UNBELIEVABLE. I have been…read morethere a few times with needing a second opinion about blurred vision ALL times I felt that I was being mistreated and pushed to wait longer when I showed up early and waited 30 minutes or more each time after my appointment time - today I was the only one in the waiting room when I showed up to have ppl walk in after me get seen before me then now it's 30 minutes past my appointment time and I'm not being seen I don't have the Indian doctor name yet she's very rude and condescending she doesn't have a welcoming tone she made me feel like she doesn't want to deal with me her assistant said my name all wrong then when I corrected her no one apologized not even the doctor, so if your of the minority culture please do NOT use this business I could tell more about the dismay of ophthalmic consultants of Waltham they are very racist and I will never use them again EVER

I've been a patient of Dr. Nouri for a few years now. When she left Boston Laser in Brookline I was…read moreworried because I didn't want to see another eye doctor. Luckily, I found her and started seeing her again at her new office. Dr. Nouri is extremely thorough and errs on the side of caution, which I love. Her expertise in ophthalmology is second to none. She was the one who found my glaucoma in the earliest stages and has kept it stable. I recommend Dr. Nouri with no hesitation whatsoever.

From the owner: Welcome to Physicians Eye Care, the office of Dr. Nouri. We understand that you have countless…read moreoptions for your vision needs. We provide quality care by a dedicated physician in a small practice setting. In addition to healthcare backed by years of training and experience, the office is also a place in which patient comfort and convenience are prioritized. Unlike much larger practices in Boston, you will always be cared for by Dr. Nouri. When you visit our office, you are welcomed and examined by her and treated in the same manner she would treat her family. Your concerns are important to us, and we want to make sure all your questions are answered. Whatever your eye care needs, know that you are in capable hands of Dr. Nouri.

I recently had both eyes done by Dr. Putnoi And while I'm often a grumpy person, I can honestly say…read moreI've not experienced better care. Others have written reviews that I echo what they have written.

I Started going to Dr Putnoi a few years ago after my doctor retired. it has been a great learning…read moreexperience for me. He is very knowledgeable and professional physician and earlier this year I had to have cataract surgery done on both eyes which was such a surprise for me since I knew nothing about them. He, so patiently explained the procedure to me and left no questions unanswered. I am very honored and happy to recommend him and his services to everyone. I have already had 3 of my friends go to him and are very happy. The staff are very helpful and knowledgeable also. I was contacted after each procedure to make sure that I was doing well And if I had any concerns. Thank you so much Dr. Putnoi for taking care of me . Carine C.

went for routine eye exam and she attached a needle to a device which pulsed against my eye…read more naturally I pulled back in surprise, and the needle became trapped between the top and bottom eye lid unknowingly; I went to rub my eye and jammed the needle further into my eye. the girl ran out to get the eye doctor, eye doctor ran in checked my eye said I will do the test rather than her - I said no way - I came in with my eye sign and I'm leaving with my eye-sight. I almost lost my eye in that visit and then they bill me a copay. don't ever go there!

Most know if their issues are ER necessary or not, but the evening staff consistently claims to not…read more"know anything" about a wait time guess to see a doctor already having waited to check in or just waiting. ER's like Newton Wellesley, Emerson, etc. often accurately know the hour estimate in a courteous tone. For a second time she might put your call on hold if you ask just one too many questions about wait times abruptly to answer an "ambulance call" - whether true or not, knowing a thing or two of how some things work behind the scenes, whether your loved one is struggling with their own conditions like everyone else. They also don't like being asked if they could guess how many were loudly called in, but "it's not their job" to count. Last time I said so they might sleep there overnight and the woman responded in a snooty say "uh huh". It's more common to drive your loved ones to another ER who have a clue. I don't blame you. Being abruptly hung up on without a "bye" or some assurance could use some work.

Dr. Hunter performed surgery on my 4 year old son and was amazing. He had a great bedside manner…read moreand is very knowledgable. He performed a surgery that many other opthalmologists do not offer and it worked wonderfully. He has a long wait list, but that's normal for many of the departments at Children's. We are also seeing him for surgery on my daughter who has strabismus issues.

Dr. Hunter is my Opthalmologist and he is stellar! He is also the Opthalmology boss. He explains…read morethings in English and is very friendly. He is mainly at the Boston Children's Hospital Waltham site. To book with him in Waltham, call: 781-216-1420.

I have been going to North Suburban Eye for many years.I always feel special, informed in the…read morelatest technology and never rushed.The staff is always friendly and makes me feel that my appointment is the one that matters and they are focused on me.I couldn't pick a better dr then Dr Rita Cherian. She is immediately engaged without being overwhelming. We have a one on one conversation and I leave feeling content and totally informed . I know if I have any further questions, she and entire staff are there for me.I look forward to my appointment.

From the owner: Welcome to North Suburban Eye Associates! With offices in Wakefield, Beverly and Winchester,…read moreMassachusetts our eye care practice is dedicated to excellence in ophthalmology and to providing services in all areas of ophthalmology. Including; cataract surgery, LASIK eye surgery, glaucoma treatment, retina eye care, and even pediatric ophthalmology focusing on children's vision. Led by C. Douglas Evans, M.D., Kimberly Mooney-McNulty, M.D. and Sandra Hu-Torres, MD our staff is not only vastly experienced but also well organized to handle a complete range of vision related problems. If you are located in the North Suburban Boston area and seeking excellent ophthalmologists you will find this at North Suburban Eye Associates. Whether your eye care needs are routine or complex, we invite you to schedule a convenient appointment at North Suburban Eye Associates. North Suburban Eye Associates serving the greater Boston area, adheres to the highest standards of quality and a firm commitment to our patients. Our goal is to educate each patient, to ensure you make informed decisions regarding your eye care.