Saw Dr Tang yesterday for my yearly check up , when I first started seeing him 7 years ago I was…read morereceiving eye injections once a month and he cured my issue. Now just annual visits. Dr Tang is # 1 and highly recommend him he really is the best. Front reception is always friendly and helpful. I know I have written a review before but when your sight is being saved Dr Tang is the one you want to be in your care.

I have been a patient at this clinic for over 6 years now. The staff is welcoming and very nice…read more The waiting time is fine - the staff takes the time to explain each step of the visit and set the right expectations for the time it will require. The doctor is very thorough. He is very patient oriented: he makes sure to answer your questions. Overall, I have had only good experience at this office RB

I Started going to Dr Putnoi a few years ago after my doctor retired. it has been a great learning…read moreexperience for me. He is very knowledgeable and professional physician and earlier this year I had to have cataract surgery done on both eyes which was such a surprise for me since I knew nothing about them. He, so patiently explained the procedure to me and left no questions unanswered. I am very honored and happy to recommend him and his services to everyone. I have already had 3 of my friends go to him and are very happy. The staff are very helpful and knowledgeable also. I was contacted after each procedure to make sure that I was doing well And if I had any concerns. Thank you so much Dr. Putnoi for taking care of me . Carine C.

My experience at Putnoi eye care has been exceptional. 1…read more The office is really well run. The staff is very well trained, very pleasant, and even though it is very busy, you don't have long wait times. 2. Dr. Putnoi is great, very caring and superb at his craft. 3. Great follow up. I am so glad I switched to this practice. I feel incredibly well taken care of. 4. Highest recommendation!

Everything re my visits w/Dr Hairston are always thorough and excellent. I found Dr Hairston to…read morebe precise and ALWAYS provided the right diagnosis plus treatment for my ongoing dry eyes and painful corneal abrasions. I'm so fortunate to have found Dr Hairston, given I went to 2 different eye doctors, both of which were so off the mark in their diagnosis and, subsequent, failed treatments. From my first visit onward, Dr Hairston has provided excellent and accurate care; thus, my ongoing eye problem/pain has been under control. Thank You Dr Hairston for your efforts and attn to my issue ! You are the BEST and thankful I found you. Marina

Dr. Hairston and his team are very knowledgeable, friendly and provide top drawer eye care…read moreservices. My eye exam was not only comprehensive: I walked away with a great experience and an understanding of my vision and eye care routine . To make my appointment even more pleasurable; I was able to pick a set of new and fashionable glasses, from a wide selection of products.

I have been Dr. Miller's Patient since moving to Natick in 2019. I enjoy my visits with Dr…read more Miller, he is extremely knowledgable and does a great job explaining things and answering my questions. Natick Family Eye Care / Dr. Miller is a huge improvement over my previous eye doctor. They are honest and transparent about the costs and charges related to the exam and any glasses / contacts that I purchase or am considering purchasing. Overall I highly recommend Natick Family Eye Care, I look forward to my eye exams with Dr. Miller

Back in October, my appointment went very well and had a great experience. However, in the past 4.5…read moreweeks, I've been having extreme difficulty getting new contacts. The wrong pair was ordered (though i said i wanted the sample they provided which i was told was in my chart) and shipped to me and then i had to call over 8 times to get in touch with someone. Two weeks later I provided my credit card and was told the new contacts would be in. I called 1.5 weeks later and was told they will need my credit card to order. There is a clear disconnect between front and back office and it is difficult to manage when each conversation is repetitive and continues to cause a wrong next step. It is now over 5 weeks since i first ordered my contacts :( this is frustrating. Great clinical care, but be wary when ordering contacts/glasses. I'll likely be looking elsewhere to avoid this experience again.

My exam was with Dr Keith Andrews, and I highly recommend him. Took the time to explain my…read moredifferences eye needs as well as detailing out the tests the nurse did and results. Great people skills and easy to talk to. Wish all my doctors were a well educated and as nice as Dr. Andrews. FYI the practice is under Lencecrafter but it is also under Natick Eye and includes Peabody Eye.

Finally an eye doctor that I like. I've changed eye doctors almost every year since moving to New…read moreEngland (I even paid full price to see my old doc in Florida a few times when I was down visiting because my MA insurance doesn't work down there!) and they have all been lack-luster at best. Not Dr. Ginsberg. He was professional and a good listener. When we got to my prescription he asked what I paid for contact and I looked it up and he goes "Oh, yeah, but from them" because the online vendor I used was running a special he couldn't match. EVERY OTHER eye doc I've been too up here gave me grief not buying from them but not Dr Ginsberg. He just wanted me to have great care and affordable lenses. I can assure you that if the price difference is nominal in the future, I will definitely just buy from him. Also, they have that imaging machine that takes a picture of your entire eyeball that lets them track changes over time and can more like prevent major issues. Win for that too.

This place is like a factory - overflowing waiting room, significant wait times between each tech…read moreetc.. Not a comfortable experience. Expect 2 hours + per appointment - 15 minutes of time with techs and and hour and 45 plus just waiting around once brought in for the appointment. First time this happened I just thought it was a fluke - but then this happened again. Folks are all kind - but expect multiple hours for eye appointments if you come here.

I had Advanced Surface Ablation (ASA) with Dr Leibole in 2022 and it was the best experience. He…read morewas so thorough in explaining how the ASA procedure works and was so responsive to my questions. His staff are wonderful and courteous and I love that he runs on time. I have recommended him to friends and colleagues interested in Lasik or laser eye surgery.

Dr Thomisna and staff are amazing. Her quality of attention and knowledge of her patients is…read moreoutstanding. My family of 4 has been going here for 6 years. Her staff today is quite amazing and I really can't say enough about the quality and care!

Absolutely terrible terrible customer service! I've been…read morewaiting for four weeks for my glasses and every time I've called to check on them they tell me to call back that they don't know etc. I finally just got through to a very rude person on the phone who said we called you this morning to tell you they were ready Which they did not and I asked them what number they were calling and they said do you want me to go through my call list? I said no I'll come down and show you my call list that you did not call me. They told me they were ready, but I had to make an appointment to come pick them up, but I chose to come pick them up with the appointment. No one can fit them to tell me if they're OK. I would have to make an appointment to come back to see the eye doctor so that's another charge , I made the mistake of going back there after not being happy with them. Terrible terrible customer service.!!!!! And I paid triple the amount I would someplace else I don't recommend them. I don't recommend their doctors. I don't recommend anything about it for a customer service person we called you. You want to look at my call list !!!! I will pick up my glasses and I will bring them to one of the walk-in places in the malls and I'm sure they'll adjust them for me at no charge I went in to get my glasses and the girl at the front desk was rude than she was on the phone. She had a sweet voice and all, but she was rude. She argued with me, insisted that she called me, but she did not if she had called me yesterday to tell me, my glasses were ready I wouldn't be calling them asking them if they were ready . Very very poor customer service you can smile all you want sitting behind that desk but when you're rude and you challenge your customer and you tell the customer they're wrong you're wrong . To eyecare place where there's no doctors available when you come in to pick up your glasses is ridiculous. They want you to make an appointment to come in and get them therefore they're gonna charge you for that visit.

Dr. Hsu is nothing short of exceptional, I have been his patient for over 5 years .............Dr…read more Hsu is patient, he takes his time and I've never feet rushed,,,,I trust him completely with everything related to my eyes, sight and future needs. This is one very impressive physician and a good man! Edward Albertian Hopkinton, MA

I visited the office recently for my regular appointment with Dr. Ambika Hoguet, Receptionist is…read morerude to answer and rejected to check me in because Doctor is particular about timings and they can't checkin early. I drove for an hour for my appointment if they don't check me in what am I supposed to do sit in my car or wander around the building! he should at least have shown some curtesy to offer alternative if he can't check me in early. Huh customer service now a days !