I must say that this is the greatest experience that I've had in a long time especially with most…read morebusinesses being understaffed. I went in to purchase 4 tires for my Silverado and Riane Laulicht, the sales associate, was very friendly and knowledgeable as she assisted me. She was very thorough in explaining the type of tires, the road hazard warranty and the free lifetime rotation of the tires. One thing that really stood out about her was that she really took her time and didn't rush me just to make a sale! PROMOTE!!!

Went to this place in Vero Beach to have the oil changed in my SUV. Made a 4pm appointment but my…read morevehicle didn't go into the bay until 4:45pm. Finally it was completed at 5:30pm. It took 1.5 hrs for an oil change. Are you kidding me !!! Tire Plus strikes again. Being a gluten for punishment I returned the following day. Again made a 4:30pm appointment to replace a damaged tire. Arrived on time but my vehicle didn't go into the bay until 5:15pm. Finally at 6pm it took this place an 1.5 hrs later to replace the tire. There is no urgency to perform the work. I don't know if there a manager running the place. The mechanics leisurely take their time doing anything. Are you kidding me, I will never return to that place !!!

The Ram 1500 this time. In-and-out in 20 minutes again. Every 5000 miles it's a no-brainer.read more

Went to a real mechanic. They said I need: Steering rack…read moreTires soon Brake caliper hose twisted and missing bolts Throttle body gasket and cleaning Drive belts Valve cover gasket All fluids changed(no oil sticker on car!) Brake fluid cap Battery mount and new terminals Paid these guys $150+ for nothing. They're shady. Avoid. Said the truck I bought was beautiful yadah yadah, turns out it needs $2k of work. These are the people that force everyone to know about cars, when I don't wanna care, I just wanna drive. Wouldn't even trust them to change my oil.

Had to stop here in a pinch. Needed a new tire. Fast and friendly service from every employee…read moreinvolved. My receipt says that my service greeter was Indira and the tire techs were Ramraj and Jeffry. Not sure if these are the people we worked with but the young lady at the counter was pregnant and the man who replaced my tire was an older gentleman with gray hair. We found the technicians to be honest and we were in and out in under an hour.

Battery issues DO NOT PURCHASE. Purchased a 5-year, 3-year Free Replacement H6 battery from…read moreWalmart in May of 2014, it didn't last until 7/15 which a free replacement was received... then went bad AGAIN in 9/17 - but now it's past the 3-year free replacement time so it was 'pro-rated' since it's got a 5-year warranty... only 5 months out of warranty - but really, these batteries only last 1-2 years then they hit you with the 'proration'.. to get a new battery my 'proration' only saved me $35 off a $118 battery. Really not a good product - Avoid battery purchases here. I paid over $90 for a Walmart's -- MAXX EVERSTART H6 Battery

Always a good experience. Nice people ,great waiting area if you stay. Diagnostics are very…read morereasonable, proper work performed .

This repair center is without question the most honest,…read more professional and caring organization i have had the pleasure of encountering. I am a former mechanic and know how to correctly repair a vehicle. I am not local to Vero so they have been taking care of my 84 year old mothers repair needs for a couple of years now. She calls me with her estimates and questions. On many occasions i have on my visits to her confirmed the need for the recommended repairs and they have been spot on and never seem to try to include unnecessary add ons. She has been to other shops before she found this one and they would always try to add on easy money scam repairs that i would have to advise against. That doesnt happen here. They treat her like family and i cant thank them enough. You may have to wait a bit to get in, but theres a reason for this. They are the BEST. Thank you to all the Team at Old Dixie.

I have been having my oil changed at this location for several years. (Was Keith's at one time)…read more Had my oil changed yesterday and the service was excellent as usual. They have gotten a little pricey but it is worth the cost for the quick and superior service.

Took my car to get an oil change here while I was out of town, the splash board was left dragging,…read moreoil has been leaking, and my dashboard is alerting about an oil change and system maintenance. My car now has to be serviced at Honda for the week. Refusing to give a refund because they "watched the cameras" and said everything was done right. Do not go here

Stay away from this place, cost increased 40+ percent from a year ago having the same service done…read more(oil change and tire rotation) $113.00. Not to speak of the fact they failed to check tire pressure and resetting of vehicle systems, I am afraid of what they did under the car that I could not see. Unprofessional!!

Oil changes have gotten so expensive. These guys were great only paid $40…read more I was there for maybe 20 mins. Victor and Wayne were good guys. Only thing is hard to find it's behind a car wash with minimal signage.

I called on a Saturday they where closed but there was a cell number of Marshall which i called. He…read moresaid he was going into the shop and would stop by my house and take a look at my problem. Got to my house diagnosed the blow fuse problem was able to get me back up and running in a couple of hours if your not using these guys your missing the boat, Bobby's has my business from now on I'm a raving fan!

I called because I'm having issues with my TPMS sensor…read more They were as kind as can be very straightforward that they were busy, but could squeeze me in later that day... I showed up to the shop and they were getting hammered. They treated me with nothing but kindness and respect. They did not sugarcoat anything. Mr. Robert was very straightforward. I will be taking my vehicle/vehicles to get my work done from these guys . Unfortunately, they were not able to fix the issue until I get new tires (my issue not them)! and the fact they didn't charge me a dime when they're getting crushed during season tells you everything you need to know about this company . They have been here for over 30 years now I see why . Thank you, Mr. Robert and thank you to the gentleman who took my call. I look forward to doing business with you guys. From your real local Florida man!

Fast service, good customer service, reasonable price. What more can you ask for!?…read more Convenient ! Open til 6 during the week

Not a bad experiene. However, they were NOT upfront about the cost of an Oil change…read more All they had to do was tell the total cost....I'll not return....

Thank you to Scott and Jim. I called on a Saturday, late afternoon, and without hesitation I was…read moretold to bring my car in. Not only was my tire fixed in minutes, I was not charged. I will definitely call them in the future when needed. They were professional and friendly. A positive experience.

The task was taken care of but only after corporate got involved. Leaving it as one star since no…read morecust have to do that.

It was time to do the PM replacement of the timing belt for my 20218 Honda Ridgeline. I obtained…read moreproposals from several local repair shops and the proposal from Bullets was among the most competitive. After selecting the 3 lowest proposals I visited each of those three shops to see their operation. Bullets Automotive has the feel of a small town business with big town capabilities. This is a family run business with two additional employees that I witnessed are treated like family. The owner, Bullet, feeds the employees a grilled or smoked lunch every day. He shows them that they are valued. That is important as happy employees tend to care more about their work and helping to grow the reputation of the business. Bullet's spouse handles the office very capably. While visiting the shop I witnessed her negotiating with a warranty company on behalf of another customer. It was easy to tell that she is knowledgeable and skilled at dealing with the warranty companies and the hoops through which they put customers and repair facilities. The job for my vehicle was scheduled for the following week and they accepted my vehicle on time. The maintenance was performed and completed within the promised amount of time and at the cost that was quoted. No Surprises. The total extent of the work was to replace the timing belt, water pump and pullies as well as replace the serpentine belt. Bullet saved the replaced parts and offered them for my review. The job was done well. Having moved to Florida from the north where I was connected and knew where to get the services I needed for anything there was a bit of angst associated with the process of finding a good, honest auto repair facility. I think that this is a trustworthy repair facility that does good work for a fair price. Bullets Automotive has earned my business and I will continue to use them.

After 6 months and several jobs done we are disillusioned with Bullet Automotive. We have had to…read moretake our vehicle back several times to have the "fix" fixed, charged $200 on a average more than originally agreed upon, picking up our vehicle just to have pieces dragging on the ground, a control arm and tie rod so poorly installed the shop we took it to after suffering an intense shimmy said "you should buy a lottery ticket, it's a miracle the wheel did not fall off!" The reason for two stars is we are somewhat complicit for continuing to go back. Beware of Bullets; I would steer clear, pun intended. You can trust me, this is our experience with them. ;D