On 15FEB25, while driving my vehicle in Port Saint Lucie, Florida, I heard a noise under my vehicle as though I had struck something and within 15 minutes, my vehicle would have a small bounce whenever I would push on the brakes. I have always had my Dodge Ram serviced by Firestone for the past 13 years and never once dissapointed until now. I drove my vehicle to the Firestone located at 4160 Okeechobee Rd., Fort Pierce, Florida to have it checked out and was informed that it was the front wheels cylinders needing replacement and that I would have to leave the vehicle overnight because it was not safe to drive. I asked what the price of the cylinders would cost and the young man quoted "approxiamatley $280.00 but that he would speak with the manager on the following morning and ask about a prior law enforcement discount for my services. I paid for a Lyft ride home that evening and back to Firestone the following day. The next day I phoned Firestone and spoke with the manager and was informed that the total cost was over $1700.00. Upon telling him that I would rather have a tow truck transport my vehicle to my driveway, the manager said that he could bring the price down to $1300.00. I again refused to except that quote and insisted that I was making arrangements to have my vehicle towed to my home. The manager asked me to give him time to look into the repairs further and to wait for him to call me back. After a few minutes he phoned me and quoted $800.00 and stated that if the Firestone on Northlake Blvd in North Palm Beach, Florida would honor the brake work completed last year, the final cost would be $500.00 plus. At this point, I needed my vehicle and agreed to that price and when I arrived by "Lyft", the final price was $615.00 and so I paid the amount including $5.00 donated to the Boys & Girls Club. I drove my vehicle home and parked it.
Fast forward 2 weeks, my vehicle sat in the driveway as I drive a company vehicle and when I went to drive it on 28FEB25, Friday evening to go to dinner, I heard a clunk under my vehicle and the "Track Control" light came on and stayed on, then I would hear a small thud under the vehicle each time I pressed on the brakes.
So what am I supposed to do now? There is no way that I would ever trust that location with my vehicle. My faith in Firestone has been demolished after so many years of not only taking my personal vehicle to Firestone, recommending them to my friends, family and colleagues, and the company vehicles that I am responsible for which has provided Firestone with thousands of dollars in revenue.
My reviews are always positive as I believe that if one has nothing good to say, then it is best to say nothing, but this is my hard earned money that I have lost to Firestone and for what!!!???
*My advise to any customer looking to have their vehicle service at this particular Firestone location in Fort Pierce, to utilize your internet search pages and find another Firestone. There is a very good one on Northlake in North Palm Beach, Florida and another on Okeechobee Rd. Royal Palm, Beach, and Greenacres, on the intersection of Jog Rd. & Lake Worth Rd, Florida. I'll drive an hour to another Firestone but never again, recommend or set foot on the above said mentioned location in Fort Pierce. read more