I came in for an oil change and tire rotation. I also requested that my tires be filled to 45 PSI.
** Counter attendant who I placed my order with didn't respect my time or tell me it would be 2 hours for an oil change until after I had filled out all the information. That was frustrating, had I been informed, I would have scheduled an appointment to return another day and gone to my boat on a beautiful Saturday afternoon.
** Horrible communication meaning NONE between mechanic and Service counter.
** Counter attendant asked me how my conversation with mechanic turned out? I said I've been here for over two hours and no one had said a word to me or asked for any input regarding my vehicle???
** Oh he said "your tires were not rotated because of tread depth" I said had someone informed me of that situation; I would have purchased 4 new tires on the spot and had them installed. This is my wife's Land Rover and she needs to be safe.
** Then Service attendant stated after going out to the garage and back, that he "tried calling manager and assistant manager but "could not reach any of them" and then stated a couple of my lug nuts are rounded??? That is a first for me, I've never heard that before in all the vehicles I have owned over 45 years of driving.
** That was when I was informed "my tires were not rotated for that reason."
** I paid my bill and walked out and asked the mechanic if my tire tread was unsafe, he measured and showed me the gauge was green, then showed me yellow then red. I have plenty of tire life, I asked if they could be rotated? He responded "yes, of course" I was not happy, but didn't say anything. Everyone was more concerned about leaving for the day than customer service, that was obvious!!!
**My CD player was changed to rap crap radio station I don't ever listen too. When I started my vehicle it was offensive and loud.
**Now i look at my stereo and it's got black oil or grease on my the knob and stereo push buttons.
After I got home, I pulled out my tire gauge and measured my tire pressure and they were not filled to the 45PSI I had requested. I drove to a gas station filled them myself!
I thought Tires Plus a good place to have my tires rotated, pressure set and feel confident my wife is safe. I was told different things by the service counter than the technician. In summary, I have lost trust in Tires Plus for several reasons.
The fact I had to go inflate my tires from 37, 34, 36, 38 to 45 PSI at a gas station after paying 116.04 leaves me feeling deceived having paid for a service that was not performed! The lack of communication regarding lug nuts and or tire tread depth was an easy sale that was blown.
I would have paid for both gladly, yet no one at Tires Plus made any effort to communicate with me??? On the Internet, a sale is merely a mouse click away. When standing in a brick and mortar business not to have communication not only cost you multiple sales, but now I have no reason to have confidence or trust in Tires Plus! The name itself represents tires and mine were not rotated or properly adjusted as requested on my invoice to 45PSI. I would reiterate that this was an overall very unpleasant experience. read more