Receiving that every so often warning to use my Tires Plus credit card or lose it, I found myself late on a Friday afternoon changing oil on my new 2017 Nissan Armada Platinum. 14,770 miles into the new vehicle - and getting ready to take a road trip next week - I thought it best to change oil and rotate tires. Besides, I had to use the credit card or lose it due to inactivity.
Since moving to Vero Beach from Fort Lauderdale a couple of years ago, I've been to this particular Tires Plus several times. From an oil change to new tires and a rotation, I've always been happy. On this particular day, it was a 7 quart synthetic oil change and the usual servicing that comes with it.
I called ahead and spoke with Chad. Apparently he is the manager. An appointment I inquired, or should I just drop in and take my chances? It was 4:45 on a Friday afternoon and Tires Plus closed at 7 p.m. Asking about price, I was told $59 and change, including rotation. Thinking this was a bit low, I asked - "Are you sure on price - this is a Nissan Armada?" I was told yes - that is what we have in the computer.
Chad suggested dropping in and I did so, arriving at about 5:15. Jordan was my service advisor and he logged in my Armada. Intending to drop the vehicle and walk across the street to get my nails done and dinner, I joked about the price. Jordan advised that I was right and it was a bit higher due to the "extra oil." 2 quarts to be specific. Chad was standing right there tuned into the entire conversation.
At that point, Chad walked over to the computer and adjusted the price. He said the error was his and that he would honor what I was told over the telephone. Price adjusted and I was out the door walking across busy State Road 60.
After getting a manicure and a quick dinner at the Japanese place across the street, I walked back to Tires Plus just before the 7 p.m. closing time. I was advised that my job was almost done. I hung out in the waiting area tuned into CNN and played on my smartphone.
Great service and professional staff with Chad and Jordan. Overall a decent price on the 6.9 quart Pennzoil synthetic oil change and tire rotation. Less expensive than other local shops and honorable that Chad honored the quoted price over the telephone. An added bonus was using my Tires Plus credit card, thus creating "activity" and not losing it for not using it. Now I just have to decide whether to take the extended 0 percent payment plan over the next 6 months or pay in full.
/s/ William E. Lewis, Jr.
Vero Beach, Florida read more