Fantastic customer service, straight forward diagnosis and pricing. Quick turn around, tidy well…read moreran shop.

Complaint regarding multiple service issues I have experienced at several of your locations over…read morethe past several years. These issues involve improper repairs, installation of incorrect parts, inadequate inspections, and a failure to properly disclose the terms and conditions of a Tire Protection Plan that I purchased. Collectively, these incidents have caused unnecessary expenses, vehicle safety concerns, and a significant loss of confidence in your company. Nissan 350Z - Incorrect Battery Installation In 2022, I brought my Nissan 350Z to your Ogeechee Road location for a battery replacement. Over the past several years, I experienced recurring issues with the vehicle failing to hold a charge. Recently, I took the vehicle to Advance Auto Parts to determine the cause of the problem. I was informed that the battery installed by your shop was the wrong size for my vehicle. I was also advised that a screw had been used to hold the battery in place rather than installing the proper battery and securing it correctly. For nearly four years, I unknowingly operated my vehicle with an incorrectly sized battery. Had the proper battery been installed initially, I could have avoided years of charging issues and frustration. This situation raises serious concerns regarding the quality of workmanship performed on my vehicle. Lexus IS 200t - Service History On June 3, 2025, I paid $78.78 for a Level 1 Diagnostic Service and shop supplies. On June 4, 2025, I paid $832.73 for a rear wheel bearing repair, including labor to remove and replace one wheel bearing. On June 6, 2025, I visited your Richmond Hill location and paid $1,127.95 for the purchase and installation of four Michelin Pilot Sport tires, an alignment, Tire Protection Plan, and related services. Incorrect Tire Installation In September 2025, I brought my Lexus IS 200t to your Pooler location because the vehicle was making noise while braking. During that visit, I paid $391.88 for a Front Premium Brake Service, front brake pads, oil change, vehicle inspection, and related services. During the inspection, I was informed that the two rear tires installed by your Richmond Hill location were the wrong size for my vehicle. I was also advised that my vehicle is designed with a staggered tire setup and that tire rotations could not be performed in the traditional manner due to the vehicle's design. As a result, I was required to return to the Richmond Hill location, where two rear tires were replaced with the correct size tires. I find it extremely concerning that a professional tire shop installed incorrect tire sizes on my vehicle and that the error was not discovered until months later by another location within the same company. Customers should be able to trust that tires are installed according to manufacturer specifications. Tire Protection Plan Concerns My primary concern involves the Tire Protection Plan that I purchased at the time the tires were installed. On June 23, 2026, my rear passenger tire blew out. When I brought the vehicle in for service, I was advised that the tire may have failed due to low air pressure. Because I had purchased the Tire Protection Plan, I expected the damaged tire to be covered. Instead, I was informed that I would need to pay approximately $360 for a replacement tire. I was then told that coverage was being denied because I had not rotated my tires every 5,000 miles. This was the first time I had ever been informed of such a requirement. At no point during the tire purchase was I: * Provided written documentation explaining the Tire Protection Plan. * Given a copy of the terms and conditions. * Advised that tire rotations every 5,000 miles were required to maintain coverage. * Informed that failure to meet this requirement could result in denial of coverage. * Provided any written maintenance schedule or requirements associated with the plan. What makes this situation even more troubling is that your own Pooler location informed me in September 2025 that my vehicle has a staggered tire setup and that tire rotations could not be performed in the normal manner. Additionally, your company had previously installed incorrect tire sizes on my vehicle. Given these circumstances, it is unreasonable to deny coverage based on a maintenance requirement that was never disclosed and may not have been applicable in the traditional sense to my vehicle configuration. Had I been informed of these requirements at the time of purchase, I would have ensured that any required maintenance was documented and completed. Pattern of Service and Communication Failures Unfortunately, this is not an isolated incident. There appears to be a pattern of service and communication failures, including: * Installation of an incorrect battery in my Nissan 350Z that remained undiscovered for nearly four years. * Installation of incorrect tire sizes on my Lexus IS 200t. * Failure to properly disclose Tire Protection Plan requirements.

I wasn't very impressed Being as you stay in your car you…read morecan watch whats going on and the service list said they did all these things which they didn't. I asked twice for wipers and never got them .i asked if they had Mobil 1 synthetic and was told they dont use it anymore but when i was sitting in the bay i saw it on the shelf . I wouldn't recommend them myself

Amazing service!!!! I went to another location and did not have the best experience. I paid for an…read moreoil change and a radiator flush but it was done incorrectly. These guys at this location saw that it was done incorrect and did the service for me complimentary. I actually thought I was missing charged and they took the time to explain my charges. I really appreciate Demetrius and the rest of those guys for the amazing service

They are very upfront, honest and give you straightforward feedback. They are all so kind.read more

Great experience! Jonny was so helpful and transparent! I never felt like I was being upsold or…read moretaken advantage of, which I can't say for every car shop! Thanks so much

Came in for an oil change and had the best experience I've ever had. Everyone was incredibly kind…read moreand welcoming. I even found a $15 discount on their website, so I paid just $65 for a semi-synthetic blend -- hands down the cheapest oil change I've ever had and an absolute steal. Mychael was knowledgeable, reassuring, and took the time to check my filter and gather all my information. Baker handled the oil change and went above and beyond -- they checked all my filters and even topped off my tire pressure. The entire experience was calm, efficient, and stress-free. I also loved that I could call ahead and use their AI system to check wait times -- it told me there was no wait, and it was spot on. I was in and out in about 15 minutes. Truly amazing service with a relaxing atmosphere. I'll be coming back here anytime I'm in the area.

I was in the middle of a long drive on 95 when my low oil sensor went off on my Audi. I pulled…read moreright in after just a few minutes wait they topped me off quickly and efficiently with very courteous service. Even better, was a very reasonable price with no surcharges for just a quick top off. Thank you!

Terrible service! Traveling through and needed an oil change; I called before to verify was only 10…read moreminutes away. When I arrive I'm getting ignored by workers singing while blasting music, called out 3 times 10 feet from them while in the bay; waited around 5 minutes and left. Out right ignoring customers feet from you while they call out, speaks wonders about value for their work. Would not trust this place to even put air in my tires!

BEWARE THIS PLACE IS BY FAR THE MOST EXPENSIVE PLACE I'VE EVER BEEN TO! Normally I go to Ford and…read moreget "the works" their full service oil change, tire rotation, fluids fill, inspection, and car wash. It's $98 for my truck for FULL SERVICE oil change. This time I didn't have time to go to Ford so drove up the road here thinking "hey it's a quick lube. It is probably way cheaper than Ford." All I got was a basic oil change. No tire rotation. No inspection. No filling of bug wash fluid. Nothing. Literally just a oil change. Wanna guess how much it was? $138.14.... WTF! A basic oil change with nothing else is $50 MORE than a full service and car wash at the dealership. And the guy walked up smiling like he did me a huge favor saying he took off $5 for military.... Stay FAR FAR FAR FAR FAR AWAY from this place and all others if they all have the same prices. I gave 2 stars because the staff was polite and nice to work with. I understand they don't control pricing. If management reads this, staff was awesome! But you need to talk to your higher up because your pricing schedule is trash and gouging the people of Richmond hill that don't know better.... $150 for just a basic oil change. You should be ashamed of yourself.

Getting two new tires today 2/28/25 Lady told me the wait…read morewas a hour then a hour after waiting I get a text they just started my service then now 40 minutes later they are still changing two tires it shouldn't take a hour to change two tires in my opinion .With how it looks I will be waiting 3 hours to get two tires changed .

I had an oil change appt at 12:00 noon. I got a text at 12:34 that they had started on my vehicle…read more That's it! At 1:35ish, I asked was my car finished. I saw my key in the holder but the ticket was not available. It was found in the already processed pile. No work had been done b/c they didn't have a filter. No communication and the manager never looked at me or spoke to me. The lady behind the counter apologized but nothing from the manager. Very chaotic and poor communication and customer care. Don't go there!

Not all quick change oil places are created equal. I actually went to this location, which was out…read moreof my way, based on a recommendation and it did not fail. The staff was so friendly and so helpful and I was truly out of there within 10 minutes. This will now be my spot for oil changes in all things that they handle.

I never thought getting a oil change could be so easy! I was in and out in less than 20 minutes…read more Since this was my first time I didn't really know what to do or expect but the mechanic was really nice and helpful. Walking me through what all he was going and what type of oil was going inside my car. I would highly recommend!

The service at this Jiffy Lube was excellent. I needed an oil change during my lunch. They were…read morequick and efficient. The technicians were friendly and gave me a tip for my air filter. The cost for an oil change is the same at any Jiffy Lube. This particular Jiffy Lube is located inside of the car wash on Abercorn street across from the neighborhood Walmart. You can sit in your vehicle while they change your oil, or you can sit in the lobby. The lobby is spacious with free WiFi.

Absolutely Fabulous Job Thanks for the help I came in and…read moregot exactly what I needed Every time I come to this location I am treated as family and it is a wonderful feeling. I'm also made aware of the different things that I needed and will need to keep my van running right!! I really appreciate the team here because the value is absolutely wonderful and when I asked for a particular service I not only get that but I also get more I would definitely be back and will definitely be bringing more guests And don't forget whenever you done getting your car service you can stop into Love's car wash to get it cleaned up

John, the mechanic at this location, demonstrates exceptional kindness. He provided me with…read moreassistance today regarding my issues, going above and beyond to ensure I received all necessary information to resolve them. Thank You!

This location sets the standard! Excellent communication, explanations, and overall experience!…read moreThere's an indoor kid area which was an OUTSTANDING surprise! The boys loved it!

These boys did a phenomenal job setting me up with 4 new tires Last minute. They even stayed late…read moregetting the alignment done(picture)! They were eager to help and answer any questions along the way! Even gave me a tip about not using metal tire valve caps. Oops! It really seems like this shop takes pride in their work. Highly recommend!!

My appointment was at 8:15. I arrive on time.. The customer service was 100% excellent explaining…read moreevery step to me. The customer service rep was beyond helpful. The value was very affordable. The service I requested is what I receive.. my vehicle is ready within 40 minutes