Tony, store manager, is doing an excellent job leading this location. Work is done with excellence and on time. Options are given for maintaining your vehicle without any pressure to complete those suggestions. Outstanding experience. read more

They did fix my car, but the communication as to how long the work will take, overall discussing my car and the needed repairs was frustrating. I was told the car would be ready the night before, it wasn't. Then they said the next day in the morning, it wasn't. Then it was finally ready at 1 pm. I think the communication and professionalism was lacking. Also, I think I was charged quite high for the parts. Many other things were added on, it ended up being close to $2000 for something that should have been under $1000 read more

I have brought my cars to this location multiple times for both maintenance and repairs. Tony and Trey, the managers are absolutely exceptional! They are so cordial and personable, extremely knowledgeable, very efficient, and won't try to swindle you out of things your vehicle doesn't need. They always get my cars taken care of as quickly as they can and get me back on the road safely. Great managerial team running this location, great techs, and really great service!!! read more

I had a totally flat tire that was sliced up and unrepairable. I came into this Goodyear and they had the exact size I needed in stock. They replaced it same day within 35 minutes of me driving up. They were nice, didn't try and upsell me, and just did the one flat like I asked. Seems like good value, it's been over a month and tire is still working great. read more

Trey was BEYONDDD HELPFUL !! very respectful and understanding!! Trey is the man he definitely deserves a raise !!

I had a tire with super low air pressure and went to my nearest Good Year. I was greeted by the service manager, Tony. I explained the issue and he took care of me and solved my dilemma quickly and professionally. The entire staff seemed like they really enjoyed their work. The waiting area and bathroom were clean with access to a drink machine. I left highly impressed by their service. read more

New tire, when my wife went to pick up her vehicle at the Goodyear on San Juan Ave. she was not greeted when she entered the business. She stood at the counter for 10-15 minutes, still know acknowledgement until she told him she was stepping outside to tell her ride they could leave because it was going to be a while, and at that time she told the service writer she was there to pick up her car. She came back in sat down and asked the service writer if he was ready for her to be waited on he said not yet. She waited another 25 minutes before, she finally had to say something to the service writer again, then and only then did he acknowledge her presence. She advised him that she was there to pick up her vehicle. She just needed her key and receipt. After waiting another 30 minutes he told her he needed her signature, and she asked if someone was going to pull the vehicle around to the front of the store. He stated " oh you can go and get it, it's in the back. When she went out to get her vehicle, she found that the vehicle was not in a parking space but was parked right at the corner of the exit where it could have easily been hit, and there were actually other parking spaces available. I am very upset with the treatment that my wife received at this business. This is a true indication that the leadership reflects very poorly on management and a lack of customer service. I have been doing business at this store for a number of years and We have never been treated like this. I will be reaching out to cooperate to file an official complaint. read more

I went in for an oil change this morning with the pricing printed out for my specific vehicle-$42.31 Valvoline synthetic. The intake person told me that was not the synthetic pricing and I said that was wrong because I had already put in my car's information. He yelled that he refused to put the wrong oil in any vehicle and pricing for the "correct" oil change would be $105. This location is convenient, but I won't be going back. I guess they want to cheat people who are female. read more

While they may do okay for tires, this place will rip you off with no hesitation for maintenance. I came here in regards to my AC not working and explained I believed it to be the compressor. Their service manager insisted it was just in need of a Freon charge. I explained it seemed to be the compressor as the AC would work some then not, then work again. He said he was 100%, charged it with Freon then called to explain it didn't work. Charged me almost $500 for this "highly laborious" job and then said I can come back for a new compressor for almost 2k. I cut my damages and took my car to a real mechanic. Unfortunately I won't be buying tires here anymore either as they mislead you and will not own when they are unsure or make a mistake read more

Only place i go. Great prices and exceptional quality of work. Larry and Tony were awesome. Honest group of dudes

Larry took good care of my mom and pop yesterday. He's very transparent and didnt push them to buy anything. He told them its his job to show them what he sees and they tell him what they want done. He's new guy running this store and this place is legit. Very happy! Ill be taking all our vehicle to larry now on read more

I called at 8am and I made an appointment for an oil change I said whatever time is most convenient for them to fit me in and they said 11am so I scheduled and when I went it they said it will be a 3 hour wait before they can even start on my car because of other customers there. Why even let me schedule an appointment if you favor walk ins.. read more

We have just used Goodyear for convenience for oil changes, tire rotations, etc, and have been very pleased with the work. They are not the quick change, but still typically we can get our car in same day and completed in a couple of hours. If you work downtown it is easy to drop off the car and pick it up after work, or just get a ride and wait for a call when it is ready. I appreciate that I feel the work is thorough and even when suspected additional work is needed they always call to get approval and let us know what is going on. For example recently I took my car in for a oil change and tire rotation and they identified metal in my tires so called to ask permission to patch if possible and if needed and were clear on the cost. Fortunately after removing the metal no repair was needed so they also called to inform me of that progress. Prices are fair and they often have specials for required maintenance. This is our go to auto service place for the friendly and reliable service. read more

I really liked this shop when Bill was there. At that time I would have given a positive review with 5 stars. I just tried to drop off my truck (7:16am), but they were closed. It seems they changed their hours since my last service. It was 7am to 6pm, but now it is 8am to 5pm, coincidentally my work hours too. Very poor business decision if you were to ask me as many downtown workers have similar work hours. read more

Based on prior reviews, I don't know why people expect to show up, get work done, and leave all in the same 15 minute time span. I bought 4 tires online and scheduled an appointment for 7AM. I told them I'd be back at 11AM to get my vehicle. When I arrived at 11:15, my vehicle was still on the lift missing three wheels. I was not happy. They explained I needed breaks and they were working on getting me a quote. I told them not today and they immediately put the wheels back on my vehicle. The person at the counter explained the breaks situation (I was already aware of my breaks situation) and scheduled another time to get things resolved. I reckon my experience was better than most because I didn't expect immediate service; it's a vehicle so it'll be a process. read more

Friendly enough, but these folks have been trained in the art of relentless upsell. Go in for an oil change and you'll be told you need several hundred dollars worth of other work. This happens EVERY time. If you have no mechanical background, you're kind of at their mercy. Trust me: When they say you need a bunch of other repairs, say thanks and tell them you'll definitely get a second opinion. Also, there are enough non-chain shops around Jax that you should try one of them first anyway. read more

Stay away. Been here twice. They keep you waiting HOURS longer than they quote. I watched them pitch every person both times on wheel balance.EVERYONE. all they do is upsell. After they serviced my car and balanced my wheels, it squeaks, drives hard, and my gas mileage is down. I went back for them to check it, 21/2 hours later. They said no problem. Went to dealership, they lubed it and balanced wheels, now it drives like a dream again. Whatever they did, it was a nightmare to drive. Save your time and money. read more

I have come here several times for my work car. They have had me in and out as fast as they can. There are employees are very friendly and helpful. read more

I was qouted one price but at the end of service it was $100 more expensive. The price for the ecm said $520 but the ending price for parts is padded an extra $90.They got my part on a tuesday and told me it would take 2 hours to fix. Lo and behold the repair was not completed until 7 days later. And the cherry on this hot mess sundae my engine is now pouring smoke (which it wasnt before). Im going back to Jiffy Lube at least they are on time with repairs and honest about prices. Even if I have go clear across town for repairs it will be worth it! read more

I went to have a tire patched dropped off car at 10am called at 3, they said they were just pulling it into the bay so when I arrived I still waited an hour and a half, they gave me the car back. Next day same tire needed air, looked at tire the same nail was still in the tire, they never fixed it just placed air in my tire. Need I say more I will never use this shop. Called them the next day and they said they would call back , never got that call. Spend your money elsewhere that you can trust. read more

I've been taking my car along with my wife's car here for the past two years. I call ahead as often as possible to check on their time span (it is courteous to think of the mechanics time as well). They have always done good work and corrected even a problem that came up on one occasion with my oil pan and did no charge me for the repair. Ask for Bill or Mike. read more

PLEASE TAKE YOUR BUSINESS ELSEWHERE. I had a more trusted mechanic look at what they did after they "fixed" my car. Not only did the car break down literally 5 minutes after I drove it off their lot, but I realized the steering wheel was crooked because they did not align my wheels properly, they charged me on things they claimed they did like a battery protectant which they did not actually apply, they broke my drain plug during the oil change where not only did they not screw it back in but for some reason they GLUED it so it fell out a week later and the oil spilled out on my driveway, (the oil change which they quote "threw in for free" because of how expensive the other repairs were), and oh yeah one more time they DIDN'T FIX ANYTHING because like I mentioned I BROKE DOWN 5 MINUTES AFTER I DROVE OFF THE LOT. Greedy, lying, cheating, two-faced, incompetent, and dishonest are just a few words that describe the manager Jeff and his mechanics. If you want to save your money, your car, and your sanity, do yourself a favor and take your to car to any other shop in Jacksonville because it'll never be as criminal as the Goodyear on North Clay Street. read more

I have multiple cars that I have taken to Bill and Mike at this location. They always take care of me and are very knowledgeable of what they do. It's hard to find trustworthy mechanic's, and they have them. And I have been turning wrenches for a living and I bring my cards to them when I don't have time to do the repairs myself. I trust them and I will continue to bring my vehicles to them. read more

Went to pick up my car when my oil change was complete and was greeted by a mechanic NAPPING behind the front counter. Soon after, Bill came round the back and checked me out what lecturing me about getting a new battery- went to retrieve my car to find it was still in gear with the battery running... I wasn't shocked to find that the battery was drained so I called Bill to my rescue who was surprisingly rude and obviously annoyed about the fact that he had to jump my car. "Don't turn it off" he said as he begrudgingly pulled off the clamps and walked away. Strange coincidence, Bill. read more

I too have to have a questionable review. Took my car for an oil change and that was OK but I had to get upscale oil as they didn't have they regular. And when I got home I found a nail in my tire. It wasn't there there when I pulled in as I drive with the window open but it was there when I left as I could hear it. read more

Horrible. Place was totally dead and it still took 2 hours for a waaaaay overpriced oil change. Manager said he didn't have any of his guys in so that's what took so long. Bottom line; if your business is open you should have employees working. Heard the employees talking behind customers backs. Got halfway home and realized they didn't give me the sticker to track my mileage and date for next service. Went back and got a "Oops, we are out of them." Would have been nice to know before leaving instead of them just hoping I would be too simple to notice. One employee was kind but Needless to say, I will not be returning. read more

Buyer beware. They are as David K said, masters of the upsell. I needed to get my '99 Camry roadworthy for a long road trip to VA. Coming off deployment I know my car needed a lot work since I had not done much with it in a year or two. My service with brakes, rotors, calibers, alignment, and rotation and balance, oil change, wipers came close to $1200. That was not the big issue. I drove over 600 miles with a car that pulled hard to the right (imagine a drunk passing out while holding the wheel) if I did not hold tight. It vibrated so hard it it felt like the wheel lugs were loose. Finally, the front left brake sounded like it wasn't leaving the rotor (constant grinding sound). Unable to locate a corporate-owned store within 50 miles the Warranty department sent me to an "authorized" garage, who charged me $100 to inspect the issues, perform another rotation and balance. They could not replicate the issues. Needless to say, it was an expensive lesson. After 15 years of patronage to Goodyear in TX I am done. read more

NO STARS!! STAY AWAY FROM THIS PLACE!!! In my opinion its a scam car service business that tries to sell you stuff you don't need and they don't do the stuff you do need and have no problem lying to their customers. Its either that or they are simply mismanaged and incompetent. They have no regard for customer's time and they will hold your car hostage if your unhappy with the fees/cost and the service. read more

I usually never write reviews, however considering the horrible experience I endured at the location I felt compelled to inform other consumers. I called the store the day prior to confirm their price matching policy. The services and prices were agreed upon. I frequented the store the next day for said services and was in utter disbelief by the lack of professionalism displayed by the store manager. After his futile attempts to dissuade me from purchasing the brand tires I wanted, he refused to price match the items. He was deceitful and dishonest and took great measures to avoid adhering to the price match policy and the prior commitment. He went as far as attempting to convince me that the tires were discontinued. I knew this was untrue as the previous sales rep confirmed availability the day before. He became combative and his tone condescending. I've never felt so devalued as a consumer. It was disheartening yet blatantly clear that this business does not value their consumers. read more