Great display and variety of brand name shoes at good prices. We signed up for the VIP card…read more(free) and got 10% off our purchase, plus they also had an in-store special. On Tuesdays another 10% off for Seniors. Bought 2 pairs of Dansko shoes (one was the special of the month) and both, including taxes, were less money than what I paid at Nordstrom. (I paid $150 for one pair at Nordstrom; 2 pairs at Super Shoes $128 (inc. tax). Manager was nice and patient, did not rush us and enrolled us for the VIP coupons.

Horrible customer service by manager. Bought 100 dollar boots for my son. 3 months into it he had…read morebleeding blisters because the boot stabbed him in the back and the quality was defective. Tried to exchange them, and would not exchange stating it was a "comfort" issue. When I said I wouldn't leave until I got information for the chain of command, about talking to her boss about it, she threatened police. I've never been threatened with police for wanting to talk to a superior. Ignorance. Only reason I gave a rating of 1 was because I have to review something. One is too much.

The best shoe buying experience I've ever had was with Wilderness Adventure. The associate who…read moreassisted us spent quite a bit of time with us. She made sure every pair of shoes we tried on would be a perfect fit and would stay that way once the shoe was broken in. We were buying Birkenstock's and when she learned it was my first pair ever she made sure I knew that I should only wear them a couple hours a day for a week. They also give you 20% off a second pair and a percentage of your sale back in the form of a gift certificate to use on your next purchase. This is a great incentive to make a future purchase but the real reason we will be back is because of the attention and truly personalized feel of the experience with our associate. Everyone was friendly and attentive but not overbearing. They didn't make us feel like we needed to make a decision and get out. I recommend everyone visit their store.

Fantastic customer service!!! Rhonda and another wonderful staff member spent a lot of time with…read moreme. They patiently helped me find a pair of Oboz hiking shoes that fit correctly, and are incredibly supportive! The shoes have made a huge difference in my life. It is because of the great customer service, and the large selection that I purchased shoes at Wilderness Adventures. I'm so glad that I stopped in to look around. You can't get caring service like that from a computer! Thank you so much! Looking forward to my next adventure.

Our experience with Rich Plourde Jr. was wonderful. I have a hard time finding shoes that work for…read moreme with swollen feet and needing shoes with a low foot bed. I have been looking for a long time, Rich recommend Haflinger slippers; which are sturdy and very comfortable. I have worn Brooks tennis shoes and Finn Comfort sandals before. Rich found tennis shoes that fit great and lower heel sandals that are very comfortable in these two brands. Several pair of shoes I picked up, he explained why they would or would not work for my situation m; which I appreciated. He also found a comfortable Brooks tennis shoe for my husband. Have shopped at Shoe Fly before and it is a great place to get shoes giving you as much time as you need and offering advise to help you make an informed choice. Cammie Hendricks Richmond, VA.

The store carries nice shoes: know your size. Customer…read moreService is begrudgingly offered by some staff who appear to be not fully trained/qualified. I am wearing orthotics for the first time and try to pair that did not work. Cashier became a shoe fitter overnight & does not know enough about her stock & how to find the right shoes. I was sold on a pair that is too long and too wide, and told that as long as the laces kept them on my feet, it was fine. Then I started feeling pain around the laces. I tried to take them back once and was convinced to keep them; they eventually showed dirt and we're refused for exchange or refund. I went to Ragged Mountain and got much better service and shoes that fit: an item that is probably in stock at Shoe Fly. I will have to try to sell these shoes that I was "sold on" via eBay.

Great repair shop, good shoe selection, and friendly service! Local business with "in town"…read morelocation. Repeat customer!

Ryan is great. Very knowledgeable and helpful. He crafted sole savers on two pairs of Tecovas…read morecowboy boots, extending the life of the leather soles of the boots by years. Price was very reasonable. Highly recommend!

I was annoyed that they wouldn't let me use the bathroom after I made $163 purchase. I should put…read morethe shoes back and walked out. Maybe they don't want moms shopping there.

Advertised deal buy one get one half off doesn't even apply to the entire store, Felt like a…read moregimmick to get you in the door. Was spending the day w an elderly woman who's feet started hurting due to her dress shoes. I had been planing on getting a new pair of shoes as well so we decided rack room since the buy one get one half off. we browsed for about 20 min until she found the right shoe, I ran and grabbed the pair I knew I wanted before coming to the store. Of course the deal that takes up half the window w advertising does NOT work with all shoes. Basically we wasted our time thinking we were going to get a deal. They did not have much selection to give us many other options to shoes the deal may apply to .

The guys at the store work so hard to find my son a certain pair of shoes he wanted to start…read moreschool. When they didn't have them in the store the guy went online to search for them there and we finally found them. They then ordered them from another store and got them in within a week. I thought this was going above and beyond so I wanted to write a review for them since they don't have any. Great customer service.

Best staff in the tri state area. They have been taking care of the community for many years and…read morewill go above and beyond to ensure you are taken care of!

They aren't nearly as good as they used to be. Their selections for unusual sizes (esp. wide…read morewidths) have shrunk drastically, and run very, very expensive. The staff make an effort, but are all too likely to give up after two or three tries...or try to convince you to buy something that isn't quite right and/or isn't what you wanted. This is a serious problem, as I have "difficult feet" and there just isn't any other place within a reasonable distance that I have any chance of finding what I need.

I was looking at shoes and the young man working there decided he was going to come over and start…read moreorganizing the shoes I was looking at as I was looking at them clearly not acknowledging the 6 feet rule. He couldn't even wait until I walked away, I was literally grabbing them off the shelf. The store is big enough to find other areas that needed tidying. And then when I was checking out the two ladies at the front desk we're not very friendly at all. She didn't even hand me my bag of shoes I had to reach through the glass and grab it. Very uncomfortable experience.

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.