Best staff in the tri state area. They have been taking care of the community for many years and will go above and beyond to ensure you are taken care of! read more

They aren't nearly as good as they used to be. Their selections for unusual sizes (esp. wide widths) have shrunk drastically, and run very, very expensive. The staff make an effort, but are all too likely to give up after two or three tries...or try to convince you to buy something that isn't quite right and/or isn't what you wanted. This is a serious problem, as I have "difficult feet" and there just isn't any other place within a reasonable distance that I have any chance of finding what I need. read more

They provided the special shoes that sisters needed. They were very patient and helpful.

Love the staff here. They are so kind and make sure the shoes fit correctly! If they don't have a shoe I am looking for in stock they offer to order it for me! They have everything from casual shoes to my cheer shoes. read more

Excellent service. Sizes and styles not found at large chain shoe stores. Shop there often.

My experience at Wilkins Shoe Store was excellent. The ladies in the store were so helpful. They were knowledgeable about my work's boot policy and assisted me in finding the pair that was just right for me. I like the hometown feel of the place. Local Business... read more

A small town, family-owned local shoe store, whose staff always greets you with a smile. They provide excellent customer service and stand behind the products they sell. I got my 1st pair of ballet slippers there at the age of seven (7) and have been getting my work shoes there for the past 25 years. read more

Horrible customer service. Prices are on above msrp. Purchased a pair of defective boots from them and they refused to honor Danner's warranty after only 1 day, so now I am out my money and without the product. Would not recommend. read more

Went in this evening with my daughter to look and the lady followed us everywhere as if we were criminals. We had told her several times that we were just looking. The last straw was when we stepped behind the chairs to look at some shoes and the lady yelled "employees only behind the chairs" - there was no sign that stated this. After this horrible experience we will never return. The other employees were polite and did not stalk us throughout our visit and in the past have had good experience. Seems this lady was racially profiling us. read more

Looking for work boots with good name brands and someone to help.Went to several stores looking for work boots and found a variety of mismanaged and thoughtless retailers. In one place ( self service) there are no benches to sit on?Should I use the floor? Without fail three other places had possible shoes I might purchase, just not my size. After a lot of frustrating shopping, I found this place. Gee someone to wait on me, remeasure my feet and actually pull out product. Friendly and knowledgeable with good service. My new shoe store , in downtown Winchester, simply the best. read more

Wilkins Shoecenter is a staple store in Old Town Winchester, my family has shopped there for generations. The staff is always helpful and knowledgeable. We are lucky to have such a great family owned local shoe store. read more

This is the best shoe place! Everyone is so kind and helpful. I purchased some Ugg boots today for a Christmas present and they were actually cheaper at Wilkins than they were on the Ugg website. And I got to support a local business too! They wrapped my gift free of charge. Great purchase! read more

Always helpful and actually measure your feet! The only store near us with wide width shoes for my daughter. They also sell dance shoes, ballet, jazz and tap with accessories which saved me many trips to other stores. read more

Top notch service and an excellent selection of shoes. They take the time to measure and ensure proper fit and recommend the proper footwear for your work conditions and environment. read more

I've been shopping here since my first pair of shoes were purchased by my mother. My kids first shoes, and now the go to store for my teen boys. I know they will have something in stock they want. Uggs, Allegria, NB, birks, Clark', dansko. All my ballet shoes, cheer shoes...always from Wilkins. Love the staff. It's a way of doing things that many stores have forgotten. Old fashioned customer service. read more

Excellent customer service and extremely helpful and kind. They take time with each and every one of their customers to ensure quality versus quantity. Shop local! read more

Excellent customer service!! Two Saturday's in a row my husband and I stopped in Wilkins Shoe Center. In these two shopping trips we purchased 5 pairs of shoes!! Dena waited on us this Saturday and was extremely friendly and courteous. She answered all of our questions and gave us a perfect fit! We HIGHLY RECOMMEND.. Not only do they have the best service, you would be supporting a local family business in Winchester,VA !! Our feet have never been happier!! Our purchases were worth every penny. I have never had such comfortable shoes in my life!! read more

Excellent service and wonderful selection! I love their sit and fit approach. Staff is friendly and knowledgeable! Winchester is fortunate to have this terrific family owned business. read more

Walking in with one year old twins to get fitted for some shoes. The young man was awesome and patient with both of our kids. We are very satisfied with our purchase and service. Highly recommend this place. read more

Good selection & friendly service. However, they do not save your order history and if you need to use a warranty and need their help, good luck. I bought some Keens that have a 1 year warranty and failed after 6 months (stitching started to unravel). Although very nice about it, they were unable to look up my order--they admitted that "our systems are outdated" which is very unfortunate. If I had bought from an online company I would have been able to submit a warranty claim to Keen and had them repaired or replaced. This is sad proof that supporting local isn't always right for the consumer. @Wilkins, it's time to enter the digital age, by not doing so you are hurting your customers and not providing the added-value that IMHO a brick & mortar should. Will not return for the 12 feet I support. read more

I dropped in today for some new ballet and jazz shoes, which very few shoe stores seem to carry nowadays. I was asked if I needed assistance right away, and the staff members were extremely helpful in finding exactly what I was looking for. read more

This store is a throwback to the days where the employees were very helpful in the store. The size of the place is misleading from outside. Once you're inside it's a fairly large store with a huge selection of shoes for everyone. I wear a very large shoe size, 16 4E, and I have a very hard time finding anything without using the internet. I've bought two pairs of Dunhams from here. They've had to order them for me which is fine and they are good about calling you as soon as they are in. When I showed up to pick them up they prepare the shoe/boot and help you out them on. I can't recall the last time this happened. read more

You would think a shoe store is a shoe store right? Well you are wrong! Wilkins Shoecenter is in what's called "Old Town" Winchester. VA. The parking is slim pickings, but if you can not find a parking spot at one of the few outside of the store, you can just park the next street over or at the close by parking lot on a meter and take a nice stroll down the walking mall. I have visited the store a few times over the years, but most recently the beginning of February 2018. I came in the store obviously looking confused because a nice lady immediately asked me if I needed help because I looked confused. I came in with my 12 year old daughter in tow and told the lady we need indoor cheer shoes. She brought us to the right section and told us the different styles, brands and prices. Most places I have bought shoes from send us to the section of shoes we may like and walk away. This nice lady (I did not catch her name), stayed with us asked us my daughters size and measured her feet, she helped us even with trying on what seemed like 100 cheer shoes. 100% recommended to everyone and anyone with a need for any type of foot wear. read more

Wonderful experience as a first time customer. David was a real pleasure and you can tell he loves his job. You could tell by the banter among the staff that they were like a family. I would gladly spend a few extra dollars to shop here! read more

Bought a pair of work boots here today. The staff was incredibly helpful and knowledgeable and the store has an incredibly large selection of all types of shoes. I will be coming back here in the future for all my shoe buying needs. It has also been in business for a long time and offers discounts for the local schools and businesses. read more

If I could give a negative review I would. My 17 year old son plays football for Millbrook High School and went in to purchase a pair of cleats as they do every year because they are set up through the school to receive a small discount for the players in the team . My son comes home from purchasing the shoes and proceeds to tell me that he got questioned about the $100 bill that he used and was questioned about it being fraudulent. They used the pen that's normally used to to detect counterfeit bills and said the color was off and proceeded to take his information. He gave them his school ID as well as his phone number that they asked him for! Needless to say as a parent of course I was upset about the issue. I immediately called the store to which a lady who answered said she was the wife of the owner of the store and was obviously well aware of the incident already because the money was brought to her. She was very rude and talked over me the entire time. There's no doubt in my mind that any parent wouldn't be upset about this. In my opinion if the pen you use doesn't work then get another one. And then all of a sudden she says "I don't think it will be an issue" Well obviously you made it one when he was in the store. As stated before HE'S 17. And I'm sure it was embarrassing for him to be questioned as if he's some type of criminal. They haven't heard the last of me. And I will let other parents on the team as well as the coach know about this incident and will no longer patron their business. They should be ashamed of themselves!! And the wife of the owner needs a lesson in closing her mouth to allow others to speak. Very rude to say the least! read more

A trip back in time, in a very good way. One of the few places left that will take a Branick device to your feet to ensure the fit. The staff know their jobs and products and if they dont have a particular shoe or size you're looking for, they will order it. All around great place read more

Always outstanding customer service. The employees are so knowledgeable about the shoes, how they fit different shapes and sizes of feet. They measure your feet. They listen to want you are looking for and help you find it and leave satisfied. They carry high quailty shoes. This is not a PayLess! Absolutely fabulous! read more

This place is amazing. The only place in town that I know offers you the full shoe service experience. In fact, their staff even help you put on the shoes. The staff are all very helpful. I purchased a pair of boots and had some minor problem with one of the shoes. I came back to the store and they were very nice. They apologized and resolved the problem right there. Beyond the great selection in shoes and attentive service, they are a small business who has been around since 1947. Support our community's small businesses. read more

Super friendly, professional staff and a great selection of quality shoes. You know, if you buy it here, you're buying quality. A bit of a throwback type of store - it's been around for an eternity - and I mean that as a compliment. One of those things about "the good old days" that is actually pretty darn good. read more

I have no doubt the nostalgia of the days of friendly service are enjoyed by many, but when the effort to go through a "script" overrides a customers needs the sale can not take place. We went to Wilkins because our school had an arrangement to purchase team shoes there. We were rushed for time and walked in telling the associate what shoe we wanted and two sizes we wanted to try on. She immediately started the sales "script" and started to measure my sons foot. I explained we were in a hurry and knew his size, could she just bring those sizes to try on. She told us she had to measure so she knew what size women's shoe to fit him in. She then brought the women's shoes which were extremely tight on his foot. She then tells us that its okay he is just used to wearing shoes that are too large for him. I am now furious, here is a boy who competes in a variety of sports at a national level, who is a two year gold medalist in his state, and she is recommending he wear shoes that will destroy his feet. Not a great idea. What we discover is, they made an agreement with the school to provide the team with shoes and other products however they DID NOT have the merchandise to support this. It seemed to me she was intending to sell us a pair of shoes regardless if they were the proper fit or not. What they need to do is contact the team and let them know that they can not support what is needed so we can purchase somewhere else. Better luck next year supporting the team with the proper product read more

Despite the fact we bought a $100 pair of sandals, they refused to let my war vet dad use the washroom. I told the sales person it was an emergency(as I knew their facilities were for employees only) but she didn't seem to care. I actually pleaded with her to get the manager, but she walked away. He ended up soiling his pants because old town has only pay toilets and b4 we could get correct change and locate one, it was too late. The first time I've ever scene my dad cry like that, so helpless! Terrible, absolutely horrible experience! read more

I wish I could give a negative star review because that is how strongly I feel about the poor customer service of this establishment. Around 4:58pm, on Saturday the 12th of December, my friend and her three year old daughter were out walking around the walking mall with my four year old son and I. We came up to the store and attempted to open the door to realize it was locked. The sign on the door said their holiday hours, which clearly stated that they were open until 6pm on Saturday. However, no sign in the windows or door stated what time they were closed for a normal Saturday. Due to the fact that we've never been to this store, we figured they would be open until 6pm. The door was locked and there were several kids crowded inside the door. Perhaps one of the children was playing with the door and locked it, I thought to myself. A lady with very short blonde hair opened the door and asked, in a very condescending and rude tone, if there was anyone in the store we were waiting for. I told her that was not the case and proceeded to tell her the sign on the door stated they were open until 6 after she told us they were closed at 5. She looked at us like we had no intelligence and told us that those were their holiday hours. I then asked her why the regular store hours were not on the door. She proceeded to yell into the store at one of the ladies and let her know there was no sign on the door with their regular store hours. Had she have apologized for not having a sign and been sincere all would have been well. Though she didn't seem to feel bad at all for the poor way she treated us. Not only that, but my friend's daughter began trying to walk in the store, like any three year old might do not understanding the situation. The sales clerk began to push her out of the door even though my friend had a hold of her child's hand. First off, a sales clerk should never put their hands on another women's child. Second, the condescending rude tone is something that should not be tolerated by the owner of the store. I'm not sure when this woman started working, or if she simply had a bad day, but I have never experienced such poor character in a saleswomen. My friend and I could not believe the treatment we received. Never will we ever step foot close to this horrible store again. read more