I know that they have to go by what Goodwill corporate says, but some of the changes that have been made in the early part of 2025 are detrimental to the customers. Items are now taped together and when I say tape, I mean, heavy duty industrial tape. Most checkers will not de-tape items so you can check the quality. Luckily I found one who tried. For example, if you are wanting to buy a set of China, you want to hold the plates. You want to check the edges for chips, including the cups. Generally, you cannot do that unless you find a checker who will un tape them for you and that's not easy. I spent 30 minutes in line the other day while the checkers found someone who would un tape two items I wanted to check out only to leave without those two items 30 minutes later because they couldn't get the tape off and they were disagreeing on the price that was coming up on the scanner. They lost $40 worth of business from one customer and I'm wondering how often this will happen until they cancel this stupid thing they are now doing. 1 thing to consider - if they couldn't get the tape off, how would I do it when I got it home? I'm thinking it's going to be better to go to just regular thrift stores and forget about Goodwill for a while. read more

The Goodwill retail store could use some cleaning/dusting along the furniture and painting area. The customer service representatives within the store are always helpful and willing to answer any questions. And, the value/quality for some items are pretty good for a thrift store. However, the donation center is where I deducted stars. The center is operating off of limited hours and when they are open, the staff barely come outside or down the stairs to greet customers. On several occasions I have encountered rude collections reps to the point I started donating my items with FaceBook Buy Nothing Groups. read more

I do recommend this store as some of the staff are very courteous and helpful but one manager is consistently rude. I am at this store weekly so she sees me often and it's not just me she is rude to. Also I cannot understand her when she speaks with such a strong island accent and when you ask her to repeat herself she gets annoyed. How she is a manager with this attitude is beyond me, especially when those workers under her are so cordial. read more

The workers here are terrible but especially the managers. In normal conversations it's still so bad. They're so dismissive and rude. Sigh. I know it's goodwill but people are still paying money for these free items. Have some couth. wish good customer service was mandatory. read more

Look I've complained before about goodwill, the limited hours for donations and the rudeness of staff. Now they don't accept a potty seat for a toddler. Not even used. It's brand new we didn't like the style but we were outside the return date. Parents need these things. Then they wouldn't accept a rug. How is a rug that has been cleaned in the washer different than clothing.... Seriously if you want to help people and reduce waste do better and find a way to accept more products read more

Go GreenDrop!! DO NOT donate to Goodwill and especially not the Odenton location! They don't deserve your goods! The employee at the donation center in Odenton today acted as if he was doing me a favor by taking my donations. He was very rude about with me about handing the bags up the steps to him at the donation center. When I told him I wasn't able to lift the bags above me, his response was, "Pack lighter." He was absolutely indignant. What a horrible person to have in a customer service position. Goodwill's entire premise is vocational support. They fail miserably. I've experienced this type of behavior at their Edgewater location and now at Odenton also. Like I said, they don't deserve your donation and they most definitely don't appreciate your donation. Instead donate your items to GreenDrop. GreenDrop appreciates you and your donations. read more

This goodwill is the best I've been to in the area. They have some very great finds in here every time I've visited. The staff are super friendly and I looooove that they offer a military discount and even have sales. I do think that they are a bit expensive to be a thrift store but it's still a bargain. My mom and 11 year old niece even likes coming here. What 11 year old do you know that loves thrifting? Lol read more

Goodwill Retail Store and Donation Center - Thrift Stores Near Me - Odenton, Maryland

Got give it the one star today! 3 items only, stood in the check out line for over an hour. 2 cashiers for a line thst wound from one side of the store to the other, with frequently one leaving to who knows where. Might be back, but who knows. read more

Nice clean spacious store, the staff is very friendly. This store has some nice clothes new with tags and some nice shoes.

Make sure you check your receipt before leaving this Goodwill. Today I purchased several pieces of clothing that were 50% off and the cashier did not take half off of anything! Lesson learned on my part. This Goodwill is different than all others with their pricing. Today it was 50% off Blue or Tickets with a "B". Never heard of such and I frequent a lot of Goodwills. They spend a lot of time marking up their clothing if it is deemed name brand. Yes I'm familiar with the boutique sections of some Goodwills but these clothes that were marked up were mixed in with the clothes that were $4.99, $7.00 etc. And stop writing the price on the labels of the clothes. Now the store itself was clean but I doubt I'll return to this Goodwill again. Check your receipt before you leave folks...better yet make sure if an item is 50% off make sure the cashier takes that amount off! read more

Very nice goodwill. They check to see if electronics are in working order and they have a good variety. The prices can be inconsistent at times but sometimes coupons are available. Also, they give discounts to military, nurses, first responders, teachers, seniors too. Just check the days and there can be additional discounts on different days. read more

Nice place to roam around, the staff is really friendly and everything is well-organized. I went with my friend the other day and we both just had a lot of fun just wandering around. read more

The store was clean and well organized. I was able to find exactly what I was looking for with no guidance. The only thing I didn't like is that they don't have a color of the week. However, they do offer 30% off for military, firemen etc. read more