Brought in three big bags of clothes, some of which were literally the same types of items they posted on Instagram that they were looking for. About 15 minutes after I dropped them off, I got a call saying they were already done, which honestly felt way too fast for them to have actually gone through everything. Ended up with nothing accepted, which was kind of disappointing. I didn't really stick around to shop after that, but it seems like they are very picky about what they buy. Also, heads up, they don't take clothes in trash bags, everything has to be in reusable bags or plastic bins. read more

Plato's Closet - Front - Thrift Stores Near Me - Glen Burnie, Maryland

Horrible staff. I brought in clothes and the guy who works there ripped my very expensive hand made woven bag without any type of apology. He is extremely disrespectful mind you this is the someone he has ripped one or my bags!! read more

So I am new to the area so this would be my first experience at a Plato's Closet in Maryland though I have sold in South Carolina and Georgia. I came on a Sunday (call ahead - they only buy until 3pm and sometimes stop before). I came by with 2 bags and they let me know there are 3 people ahead of me and quoted 20-25 min and that I must stay in store. It has now been an hour and I still haven't received my clothes. At other states, regardless of the day, I can typically drop off and come back within the hour or so and get a text when it is done. The staff were kind but if I was going to wait over an hour I would've appreciated a heads up or transparency! read more

If I could give zero stars, I would. Every single time I go here there's an issue with their rude staff. They're the most unfriendly, unprofessional, snobby miserable middle aged people who enjoy raising their voice and taking out their shitty day on others. (No hard feelings towards the minors who work there, unfortunately their elder coworkers act younger than them). For no reason would I recommend an overpriced dingy thrift store especially not for people trying to make money might as well hit Facebook marketplace. read more

I have been to several other locations thru out the years & this location is BYFAR the cleanest most organized store I have been to. Each member of the staff is extremely helpful & polite!! As far as the merch!!! This location also has the best selection of the latest fashions at unbeatable deals! If your going to shop at Plato's this is the location you should be coming to!!! read more

1-Star Review | Platos Closet - College Park, MD This was my first and definitely my last time visiting this location. I came in to sell a large bag of gently used clothes and brand new clothes, including a purse, belt, shoes, and more clothing. BAG FULL. The young lady I spoke with twice told me they would go through my items while I waited and then make an offer. At no point did she explain that I would need to leave my items behind. Had I known, I would've taken photos of what I was dropping off for documentation. About 20 minutes after leaving, I received a call to return for my offer and remaining items. When I arrived, they offered me $24, which honestly felt insulting given the volume and quality of what I dropped off. But what made matters worse was that what they returned to me was clearly less than what I had brought in. I asked the staff to show me exactly what they were keeping, and they could only produce about 5 or 6 shirts. That's it. No shoes, no purse, no belt, and no explanation for the other missing items. I questioned the guy at the counter who I gave my thinga to, and he had nothing to say. Someone who was with me also noticed there was cashier that was there had a guilty look on her face, young lady, which only added to my disappointment. Bottom line: I feel cheated, and I don't trust this location with my belongings. If you're considering selling here, take photos and keep records of your items, or better yet, take your business elsewhere. This experience was shady and unprofessional. I will never return. read more

This is my go to place! The people are always friendly been coming here for years to buy and sell. * I love the styles they have a good range for everyone! * Good prices especially with these current times * Store always looks tidy and clean (def a plus) *Same employees which means no turn over which is nice because it means they treat them right All in all one of my go to places when I just need cheap therapy haha read more

Solid finds. Good prices. Just have to be patient when selling. Takes a bit to sort. Call ahead to make sure you're bringing the kind of stuff they're taking at any given time (because it changes.) They tend to not take things that are 3+ years old or stuff that they already have a lot of, even if your stuff is "new" or still tagged. I'm guessing this is policy. read more

I've visited quite a few locations around the U.S. and this location is by far the worst store that I've visited. I mostly sell but this location makes you wait in store while they go through your things so I was forced to browse to kill time. The clothes that they are selling look pretty gross tbh. Everything looked so dingy and just flat out dirty. The items were outdated and it had a stench throughout the store. Upon arrival, the guy who seemed to be the manager was not welcoming at all which gave me the vibe I was gonna be wasting my time. I gave them 2 large totes full of gently used denim from American eagle, Zara and H&M with some tops and active wear sprinkled in there and one tote full of heels from Zara and Steve Madden. They only took about 8 pair of denim for $45 despite their list of needing women's denim, shoes, active wear and tops. Mind you I wasn't selling anything more than 2 years old. So with that being said this will be my first & last ever going to this location. read more

The most ignorant store I ever been to in my life everybody rude and I think somebody should call the health department because they don't wash the clothes read more

Awful, everything looks dirty and musty . Idk how this place is still open. The highschool boy workers were disrespectful and flirty. Awful service. Don't go here read more

This is my first yelp review...ever...but I have to say something. Once I checked the reviews I realized I'm not alone. I brought items that I know they were asking for, some brand new. I watched as the manager denied all but 4 of my items for the craziest reasons. "We don't buy new"...while advertising for new items on their flyers. They ended up giving me $16 for 4 items, which included Calvin Klein sweaters and AE jeans. The poor sales associate who had to break the news to me felt so bad. Keep your nice things and just donate them to a good organization. This place doesn't deserve your stuff. read more

Zero Stars: Rude and Racist? I came here to sell and purchase clothing. None of the items were accepted, which is fine, but one of the "managers," Allison rudely told me I couldn't keep the paper with my license number on it. I would have been fine with her keeping it, but how she approached the situation was extremely out of hand. I firmly believe that she requires immediate course correction and customer service skills training. I'd hate to make assumptions, but she was only rude to Black customers and a Black staff member. She lacks both class and professionalism. I'd recommend that anyone with class and respect for themselves avoid this location. I called to speak to another manager and Kellie was initially receptive but later in the call giggled at my concerns. Whether it's racism or rudeness, none of it belongs in a place of business. I will be following up with the Better Business Bureau. read more

When you want to try and sell some clothes but everytime you come they decide they are not accepting them due to low staff. Hire some people because this is very irritating. read more

Drove 30 mins to sell things. They weren't buying. I call and ask when they'll be buying, they said Tuesday. I drive 30 mins out there Tuesday to get turned away AGAIN. I just asked them when the best time to sell would be and they said "I dunno you can try again tomorrow" and had another woman screaming in the background "WE'RE NOT BUYING ANYTHING ELSE TODAY! WE ALREADY HAVE 60 BUYS!". I hung up on them. Incredibly rude and unprofessional. I've been telling people to stay away from that location, since. read more

I never leave reviews for things but this was absolutely the worst experience I have had with a business ever. Not only did they make unnecessary and rude comments about my race but they didn't take any of my clothing because it was apparently 'too old' even though more than half of the stuff was never worn and brand new, not to mention it was all brands THEY had recommended bringing. Do not waste your time going here unless you want to deal with rude staff who won't even take your clothes anyways. read more

Run for the hills... This place is terrible!!! Horrible service, and awful management. As you can see from all the reviews, I don't believe they have a happy customer so sad they're in the service industry and they have no training no kindness and certainly no customer service go to Goodwill. They're always nice or uptown cheapskate save yourself the trip. read more

This is the worse place to bring your clothing for money. Every time I come to drop off clothing, I call to see what they are taking. I take what they tell me is acceptable, and they always make up an excuse. I've brought in brand new clothing, never worn, and they claim they couldn't take it because of general wear??? Which I've never worn them‍ then attempted to give me $1 for a sweater. Mind you, these are the items they claimed they were taking. I'm very disappointed and want better for this location but they don't even want better for themselves so. Bring CICIS pizza place back atp read more

Super rude employees you should be able to take clothes in at 8pm if you close at 9pm. Plus it's super dirty in there. Don't even waste your time taking clothes here! read more

My husband and I had a terrible experience with this Plato's closet. There is a male employee there, white and roughly in his 40s. He was extremely unprofessional and rude to my husband. We have animals and even though the clothing was washed, there was a bit on some of the clothing. He kept making comments about the pet hair infront of everyone, also kept repeating the stuff they weren't accepting right now. When my husband went to pick up the basket, he told him that he needed to bring a new basket in next time because it got some on the floor and he had no choice but to "vacuum". I am absolutely appalled by the treatment of this man and very disappointed. I worked at the Plato's closet in Baltimore in the past and I've never personally treated someone that poorly, neither did my coworkers. read more

This is the 3rd Plato's closet I've been to, having visited the one in Honolulu, and Colorado Springs. Came in to buy, and knowing the store was packed to the max, I made sure I had time to rifle through everything. There's some gems mixed into the cheesiness, but I came out happy, having taken advantage of the Spring discounts going on. DRESSING ROOMS: Can only take 6 items in at a time, but let the workers there know if you wanna start a bin for items you want to buy, they'll keep it at the register for you. CLOTHES NOTE: Make sure to inspect shirts. I found a lot on the rack that had some make up on them from people takin' them on and off. TOTAL: I bought 2 pairs of shorts, 4 pairs of pants, 1 tank top, 1 dress length shirt, and 2 short sleeve shirts for the total (before tax) to come out to be 83.50. I had $14.50 in discounts, according to my receipt. I am pretty happy with this turn out. read more

Plato's Closet - Thrift Stores Near Me - Glen Burnie, Maryland

Hands down the worst platos in the area. They are too picky on buying.. but their inventory is overpriced and the clothing looks like it belongs in a goodwill! The staff is extremely rude as well and won't even greet you. read more

Horrible service! Rude management! Avoid at all cost. Not worth it!!! Go to uptown in Annapolis. They're absolutely lovely, plus they have a new location in Ellicott city. This place is terrible. Not worth the time or the drive ...people crazy in this place... Crazy town!!!! please read all the reviews. Everyone hates this place they need to just get rid of it and put something good in that actually has customer service and training to their poor workers. I feel so bad for them that's management and owners problem just close the doors and open up another place read more

They accept clothes like once a month, otherwise there's a sign on the door that says they're not accepting clothes today. Except it's every day. Worst Plato's I've ever been to. Horrible customer service. read more

Stuffed to the max but if you have patience then you may find a few things. Because it's so packed, I wasn't surprised they only took one of my items. Found some good DVDs in the back of the store. All in all, worth a drop in. Friendly employees with decent merchandising. They make the best use of the space that they can with items filling up the room. I just have to be in the mood to even deal with it all. read more

When this store first opened it was nice but not now. Was there today and found several items with rips and stains. While waiting to check out with the two items that we did find, was greeted with "hello how are you" my general response is always good or fine, followed with and how are you? The cashier responded with "I am well" with another employee chiming in stating that is how you know someone is well educated if they respond with "I am well"...... So anyone that walks in this store and neglects to respond with "I am well" must not be well educated.. So says the girls running the cash register's at Plato's closet.. hhhhmmm.. I will never step foot in this store again. read more

I called and spoke to Leon or Deon who said he would put a bodysuit on hold for me. I called again a few hours later and spoke to a girl before I left, to double check and make sure they still had it, before I drove there and she even thanked me for calling!!! I get there and the bodysuit was sold! And then going to lie and say they called me back to tell me. I drove all the way to this location and wasted gas from Baltimore to get it. Then they messaged me the next day saying they still had it and there was a mix up. They also claimed they may have called the wrong number. Sounds like they are shady and phony or very bad at business! Either way they will not be getting anymore money out of me. I'm not coming here anymore! read more

Plato's Closet - Thrift Stores Near Me - Glen Burnie, Maryland

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All of these negative Yelp reviews make me so sad. I've never had a bad experience at this store. I like to imagine myself a young adult but let's be honest I'm starting to age out of the selection here. Never once have I been treated that I'm unwelcome in this store. All of the employees are kind and respectful. Today I made an exchange and a sale, the associate Chippy, was cheerful and helpful. We even joked a bit. The store is 100% Covid friendly. I saw the staff sanitize their hands multiple times as well as the register. One of my favorite places to shop. Oh and you gotta love the way everything is sorted by color! read more

I don't usually give rating but this deserves a review. I come in with a big bag of clothes and this man was sorting through my clothes which was good because I was looking at what he was doing and he put a lot of my clothes in the black bin which is a good thing and I was really excited about it but then I saw this other lady who worked there and yelled at him and telling him that he can't put those clothes in the bin and she took it out without looking at what it was and put it back in my bag and called me right away saying she couldn't take any of my clothes! Like she didn't even let him finish going through my bag since it was a big bag since the guy just started doing it. Like she just gave up on my clothes without even checking and the way she told me was so rude! I've been to better Plato closets and had much better experiences which is now where I'll go to instead. Do not go here. read more

no greeting when u walk into the store they just look at you and watch you! Poor service

(I came in just to sell) I was the first person to bring in clothes on a Sunday. The employees were decently nice, or one was and the other girl gave me stink eyes, and they told me 30 minutes. Thinking this was low based on how busy they were, I gave them 40. Nope told another 15. Nope not ready. Overall it took them well over an hour to look at my clothes, many of them designer including a barely worn Lilly Pulitzer skirt. The result? $35 for 17 items. Yeesh what a waste of time. Based on what I saw, their clientele is a little more trashy than some of the other locations (I hope). The employee mumbled over some reasons why items weren't taken which half of them didn't apply since I saw them taken a stained tracksuit from someone else. They didn't take any "designer" labels like they claim, but I did get a whopping $1.5 for each of my Forever 21 items. The plus side is it's near a Home Depot if you need to run errands there. That's the only positive I have. read more

I went in to shop, not to sell, and I had a pretty good experience. Tons and tons of cute, cheap clothing. The day I went, they were having a buy 2, get one free sale. Sign me up! The associates I talked to were all very friendly and helpful. I've sold to other PCs before and yeah, you are probably better off going to eBay. I will definitely return to shop though! read more

I'm not sure who's going through clothes, but they took the crappiest pair of jeans i brought and didn't buy my 3 brand new pairs of jeans and high end clothing we brought. It's almost confusing. Just donate somewhere else :) read more

This place is terrible. Avoid at all cost. I have been going to the Towson Plato's Closet for years, but decided to switch it up and try this one. Big mistake. From the moment I signed in to sell items, I had a bad feeling about this place. They ask for your license (which Towson does too, but they give your license back immediately), they write down your license info, then have YOU fill out a form with all of your license info again (including your height and weight). Why? A bit overkill for a consignment shop, don't you think? The girl working the front counter looked 15, and I could barely hear her speak. If you're going to put someone up front, make it someone who looks, and sounds, like they know what they're doing. There were 5 employees working, yet I was told the wait was an hour (which turned out to be AN HOUR AND A HALF). I have NEVER waited even half that long at the Towson location, even at their busiest. I had 1 IKEA bag full of clothes (not that many items), but I decided to stick around since I made the drive and it was rush hour. The store itself is dirty and cluttered. I usually browse the store while waiting, picking up a few things to buy or trade in. I didn't see ONE ITEM in this store worth purchasing. I don't know what their criteria is, but everything was low quality and essentially junk clothing. Zero designer brands, hardly any name brands, clothes looked dirty and worn. I've seen a better selection at the Goodwill. While browsing, I had 2 employees ask if I needed help. I told them I was waiting to be called. Their response: "Oh." How about focus on reviewing the items I brought in, instead of trying to make a sale? It didn't help that 2 customers roamed the store while smelling like giant skunks covered in skunk juice (aka weed). After an hour and a half, my name was called. I received the dollar amount I was expecting (like I said, I've been going to the Towson location for years, I know what they pay and what they're looking for), but the overall experience was bad and not worth the trip at all. From the terrible customer service to the low quality items, I will not be returning to this store. I would give 0 stars if I could. read more

I use to love coming here everyone was so friendly !however today when I went in, not a single greeting. At check out she was not the most pleasant. I say thank you I don't get a your welcome, Have a good day nothing. Just receipts in the bag. Not cool customer service is important. read more

If I could give less than one star I would. This location is a complete joke. Took 3 bags full of clothes to sell and they refused to take any clothes giving me empty excuses, mentioning that the clothes were too mature and that they're being really picky because certain things don't sell well. However, the clothes, purses, and shoes in this location (Glen Burnie) aren't even that high quality so I have no idea what they're talking about. Stay away from this location whether your buying or selling. I will never come back here again. read more

I totally agree with the other 1 star reviewers. I took brand new teen boy clothes in there from PAC Sun, Hollister etc and I heard the same lame excuses. They have the tackiest shoes and I've seen clothes on the racks with stains on them. I took a pr of jeans that were hanging up that had a large stain on the leg and asked them why they wouldn't take my almost brand new clothes? I got a mumbled I don't know and saw them hang the jeans back up! That store is a come on just to get you to go in and buy clothes. Don't fall for it! For what they charge you can buy new on sale at regular stores. read more

I went to Platos Closet Pasadena, MD. The guy said it was the law & had me fill out personal information for their computer system I waited 45 minutes for the guy to go through my clothes. All the things I brought were in very good condition to never worn and similar to items being sold currently on TJMax. He did not offer to buy anything I brought and tried to find something wrong with them. Being as he was so picky I showed him & the lady he worked with, clothing items in the store that were badly worn & the knitting was coming apart. The things that were in good condition were very expensive. They did not remove any of those items. read more

I came there on Black Friday they had a sale I found this perfectly fitting tennis shoe , they then went to look for the pair to it and could not find it told me it should show up in a couple days .. I called four days later still not foundtold me agin it could take a couple days ,anytime I go in there it's a bunch of dumb ass teenagers talking to each other at the front counter doing no work around the store I understand not finding it on Black Friday cause it is busy but as far as four days later why is it not found, how can you be a slightly upscale consignment shop where you buy clothes from people and not have the other shoe ? I am still puzzled and pissed and waiting for my "phone call " back ! Whoever owns this store needs a better hardworking staff very displeased ! read more

Employees very rude-had a horrible experience selling clothes. Employees were snooty and making comments about clothes brought in (sarcastically saying they were fashion forward, that they were going to mark prices up really high after taking everything for $20. Do not sell your clothes here, you're better off selling online. read more