Gina did a thorough maintenance of the outside. As I had to head out, she will return later to do some more work on the inside as we are still seeing some evidence of rats, though it has greatly improved. read more

GoodMonsters serviced my home for several years and suddenly they announced they were moving out of my area. I was assured that they had found an excellent company to transfer my service to. The company was Purcor. Purcor was HORRIBLE. They continued to charge my credit card for many months but never performed the contracted services. They would not return my phone calls, respond to emails or to the messages I left on the customer service portal. Letters sent to the address on their website were returned in the mail. I must have called 15 times but could not ever get through to someone who could help me - but the monthly charges to my Visa continued. Finally, after many months, they canceled my account without my permission and without telling me. I relayed all of this to GoodMonsters, after all, they were the ones who chose Purcor. They were empathetic when I contacted them the first time but when I started to escalate my dissatisfaction they did not respond to emails, the letter I sent to their home office in Mt. Vernon, or phone messages. I asked for my money back or some help getting through to Purcor. They ignored me. So much for being a company who puts their customers first, takes accountability, or has a long-term mindset. They did not honor their claims of honesty, transparency, and trust. I trusted GoodMonsters to help me in a time of vulnerability when I was a recent widow with a mice problem. I see no path forward with trying to get my money back. GoodMonsters let me down in every conceivable way. T. Smith Snohomish read more

Gina does a great job and sets a good example for other Techs to follow. Her level of service is always excellent and she knows what she is doing and communicates it well. Very satisfied with her work and the results of it. read more

Great service! Good communication throughout the process. I should have called much earlier. They removed 4 hornets nest in about an hour.

Zach did a great job of assessing and explaining the mole-hill situation to us, and explaining what out options are.

Zach was extremely professional, knowledgeable, and thorough throughout the entire service visit. He took the time to explain the treatment process, answered all of my questions, and shared helpful information about preventing future pest issues. His expertise and attention to detail gave me confidence that the job was done right. I highly recommend Zach and Good Monsters Pest control service to anyone looking for reliable and professional pest management. read more

Good Monster's gave me a great first inspection and thoroughly explained to me all the things that needed to be fixed. I feel very confident with all of Good Monster's technicians so far. They are knowledgeable, thorough, and friendly. read more

Fantastic service! Very impressed. Zach came out on a Friday late afternoon to remove 3 wasps nests. He knew exactly the kind of wasps they were, had the tools and skills to remove them, and educated me about what to look for in the future. He was highly professional, warm, kind, and a delight to work with. I would call Good Monsters again for any issues in the future. And I would request Zach. read more

I hired Good Monsters to get rid of carpenter ants that came in the house. I asked that they get rid of them and tell me if there were nests under or around the outside of the house. Zach did not find anything though he treated the perimeter of the house. He returned two weeks later to check for ants again and didn't find anything. He said if I signed up for monthly service, I would get $100 back on the $314 service cost. I told him I declined monthly service and he said then that my balance was paid. Two weeks later, I received an invoice for $64. I called the office to ask what the charge was for? Melissa said she thought the account was 'open'. She said she would cancel the invoice and I didn't owe anything more. I wouldn't hire them again. read more

We had evidence of rodents in our crawl space.This company did not do a thorough initial evaluation of the crawl space.They missed several large gaps in which the rodents were able to access into the crawl space. They should have recommended for us to have the crawl space sealed by a crawl space specialist before starting any pest control program. Actually their feeding stations attracted more rodents which now fill up a large portion of the crawl space. We would not recommend this company. read more

A little over a year ago I convinced myself to do something about an ant issue lasting 10 plus years. I over explained that I would like to get this done as quick as possible and they gave me their "expert" advice that this would need to be over the next year blah blah blah. So I said sure, it will probably all equate to what I would want to pay for someone getting rid of them either way. So I am going to fast forward 6 months, just small sprays in the house and around the outside and they just come once a month. So around 6 months it's just not happening, ants still coming out of every area, so I wrote them and said what is going on here, like nothing is causing anything, you spray and three weeks later it's the same stuff, why isn't anybody going under the house. So the guy finally came out and sprayed one section from my understanding under the house, but t got a bit better, but they kept coming and I message the company like why wasn't this for from the beginning, it's more effective and I explained how bad it was from the beginning. Why are we just doing this not, so I stayed on them, they came out twice a month but it was irregular, it wasn't all the time. I did ask for a two month credit, denied they told me a sad story when they could have been doing this since day one. Then towards the end because I didn't feel that if you paid for a service that if you're going to be not serviced properly from the beginning and there supposedly was three ant colonies I asked for them to be taken care of, and because I said this is crazy that you let it go on for 6 months doing the minimum and now that ants are coming back out you want to raise the price when you already got money out of me, took 6 months to get under the house and as of right now I have ants. read more

When we signed up they were The Pest Control, and later changed to Good Monster. All the communication texts and phone calls stopped. They missed 2 appointments and didn't reschedule. We called and left message after message. Their products changed and became ineffective. We prepaid for 1 years service. We canceled when we sold our home and instead of the refund they offered, we told them to finish the service for the new owners. 1 year and 1 month later, we get a bill for canceling early. WTF. I absolutely would not recommend good mobsters. Admin seems to be a huge problem at this company. The guy that came out was very pleasant. I feel sorry for him that he had to explain why everything was so screwed up. We called to correct this and at first we're blamed for not reading the contract, then Melissa said she would just forgive it to be nice, then admitted, oh yeah, here's the notes of you canceling, so they screwed up but still said they would forgive the amount past due. WTF just admit the office is the weak link. We hate being fleeced. read more

GoodMonsters Pest Control - Pest Control Near Me - Burlington, Washington

Continue to have very good results from Good Monsters. They eliminated a rodent problem that popped up and keep the bugs away. Always on-time to their appts. Recently had Zach come out who was very friendly, enthusiastic and thorough. Explained what he found and the actions to be taken. Well trained and a great technician to have on their team (along with all their technicians). read more

Always professional with great customer service. The technician answers all my questions and checks out other areas I have concerns about.

GoodMonsters Pests provided amazing customer service. I called right before they closed, expecting someone a little grumpy due to the time, but the person who answered was extremely nice and understanding. I lucked out and was able to get an appointment the next day for someone to come by. Nicholas was very nice, informative, and -thorough-. I hate it when people pressure you to sign up for a monthly plan, but Nicholas did not do that at all. He informed me about what was going on, why it's happening, and likelihood of all of it happening again. I definitely do plan on moving forward with GoodMonsters Pests if my family decides to sign up. Thanks for the amazing service Nicholas! read more

This company is wonderful. The technician is very thorough and the reports after the visit are extremely detailed. The office staff is awesome as well. read more

We are incredibly happy with Good Monsters. Eric Maxwell is our tech and he is amazing! We have less spiders and bugs than last year and that is a good thing! They go above and beyond!! read more

Always very professional. Explain what they are doing and why. In addition to regular service, very quick on calls to remove wasp nests.

Jonas is great and always friendly to talk with. He always calls to give me a heads up when he is on his way. Super attentive when he does his calls and always offering great suggestions on how we can better protect our home from rodents and pests. We have him service both our primary as well as our rental homes. read more

I was finding cinch bugs in certain areas of our house, including finding one IN THE BED, but a few days later Zak came & treated both the inside and outside & I haven't found a single bug since! Zak is always so friendly & is super knowledgeable. Good Monsters communication is stellar, even when the customer is terrible at it like I am. And the price is good. Highly recommend!! read more

We worked with the pest control company and Christian to remediate a rodent issue we had at our property in Bellingham. When I say the service was extraordinary, I mean it. Christian and his team moved quickly to get to our house and give us a quote, which was a very reasonable price for the work that we needed. The Pest Control Company did a great job communicating with us throughout the process and were quick to answer any questions that we had about the work, cost, product used, etc. They also use a very clear, professional software to notify us of upcoming service reminders and balances which has been really helpful for tracking purposes. They did a lot of work inside of our house (and outside) and every time they left, it looked like no one was ever there. We are happy to say that our rodent issue was remediated within a couple of weeks and we were happy to sign up for a monthly service to assure issues do not arise again. We are totally confident that they will keep our home rodent free! We totally recommend The Pest Control Company to anyone else in the area that's looking for a top-notch service provider. read more

Thanks so much Christian and Nickolas! You came out less than one hour after my initial call. I was devastated and grossed out after discovering our issues. You tackled it right away, that same day! That was just a few days ago and Nickolas was back today and found that he had trapped four of the bastards. He then set more traps and will be back in a few days. I am so impressed with your company that I want the assurance and peace of mind by having your company come quarterly. I would never hire anybody else and I am so grateful to have found you I wish you massive success! Keep up the great work!!! read more

Fantastic service-very thorough. Jaime is very professional and the company follow-up is fantastic. So glad we found you guys.

They made very good on their promises! Our rodent problem was dealt with and we've been problem free for a month now. Thank you for being one of the good guys and easy to work with in a stressful situation. read more

Eric was great. Knows his stuff and was very pleasant and curious. Great job!

The tech's (we've had 2 ) have been phenomenal- We haven't had any major issues since we started using them--prior we had ants inside and out, wasps nests everywhere, and spiders galore..now we are looking good. read more

Ryan is the best--just excellent! He is very conscientious, thorough, and always willing to answer my questions.

Melissa Coulter, the service representative, has outstanding customer service and is very knowledgeable. She's patient in answering questions and offers various solutions to challenges. This company is very flexible with the scheduling services and has all around exceptional customer service. read more

We've been using Pest Control for 3 years now and all our insect problems have been dealt with quickly and efficiently. We had the most difficult time getting rid of tiny black bugs so we called Pest Control, they named them right away - springtails - and told us they live in sod and come into our house through window screens, they treated them and the bugs were gone within a day! Since then we've had them come in every 3 months for a routine inspection, afterward they leave an inspection note of what they did and any pest issues that they dealt with. Great team, awesome service! read more

These guys are on time, hardworking, no bs, friendly, and stay until the uninvited guests are all gone.

I do love a company that has clear and effective communication with its customers, and this company does. Not only did they call me back before BioBug did (by hours), when Nicholas came out for the home inspection he was efficient, straightforward about the pricing, and helpful in identifying a possible mold issue, besides taking care of the bug issue! The invoice sent showing what was done, what was used, and what to expect regarding our future ongoing schedule was excellent. Thank you! read more

I don't know anything about pest control companies or what a good one is but if this company has been fantastic in communication and actually care about their job and result. I really appreciate how on point they are on appointments and going over and above their job. Highly recommend this company. read more

We live out in the county nearby a few farms. We had a very "sudden invasion" of mice into our home through the crawl space and into the garage (at least 1 rat joining the mouse party in the garage) There was a little evidence in just one location in the past few weeks, but not a lot. I didn't see the severity of it until this morning. After settling in for my morning coffee, I noticed turds everywhere! First in my Den, and inside desk drawers, the Pantry shelves, and inside cabinets in the kitchen, and then the garage. It was as if the came inside overnight. I called the Pest Control Company based on good Yelp reviews. Then I found out one of my best friend uses their services out in the county as well. He highly recommended them. I called and the owner Christian answered my call. I explained how bad it was and he sent a Technician out right away. Jamie was the serviceman and he got right on it. He plugged all of the access entry points and set multiple traps in the crawl space, garage and bait stations outside. He did a great job, very professional and friendly. I gave this review 4 stars because I will wait for a week when Jamie returns and we will see how many of the Invaders he caught....then a 5th star can be added! read more

What a great experience. When I called up The Pest Control Company I was pretty sure no one would help me with my mice issue in my SUV. But I asked anyway and to my surprise I was met with an excited and eager Christian (I believe he is the owner) to solve my mice issue. I explained that I was pretty sure I had one mouse left living behind my glove compartment after the mechanic was able to get 4 babies out of there the week before! Christian explained why they most likely sought refuge in my car in the first place and assured me that my super clean car didn't have something attracting them - it was most likely just a warm place they made a home. After careful planning and a few very stealthily placed traps we were able to get the last mouse out of there and I was given some suggestions to keep them out. All in all I would say I was very satisfied with my experience at the PCC. read more

Nicholas showed up on time, was professional and a nice guy. He worked hard and provided a great service overall. I would definitely recommend The Pest Control Co. read more

Christian and Nick are knowledgeable, polite, friendly, careful, fastidious, understanding and ready to take care of the jobs you don't want to do! We support their new company 100%! They came to our rescue in a mouse problem that got beyond the reach of our tired kitty! Thanks guys! read more