Excel Plumbing might look like just another showroom filled with beautiful fixtures, toilets, and…read moreplumbing supplies--but it's so much more than that, especially when you have the pleasure of working with Stacy! I came to the showroom with my designer while working on a very long and, at times, overwhelming remodel. From the very beginning, Stacy was incredibly helpful. She was always available to answer questions, clarify details, and offer thoughtful suggestions when I wasn't quite sure what I wanted. She knows her products inside and out, and her expertise made a daunting process feel so much more manageable. I had to select fixtures for THREE full bathrooms and a kitchen, which felt like an enormous undertaking. Stacy quickly put together a detailed, easy-to-understand invoice that was incredibly organized and made it much easier to keep track of everything. Throughout the entire process, she was responsive to every question, change, and adjustment I had. She kept me informed about delivery dates and made sure I always knew where things stood. But what impressed me most was what happened when everything arrived. Stacy meticulously checked the entire order to make sure nothing was missing, and she labeled everything by room. This was such a thoughtful extra step and made things SO much easier for my contractors during installation. Those little details made a huge difference! A remodel can involve so many vendors, moving parts, delays, and unexpected issues, so having someone who is organized, knowledgeable, responsive, and dependable is invaluable. Stacy was truly one of the easiest and most reliable vendors I worked with throughout my entire remodel. I feel very fortunate to have found Excel Plumbing among so many other options, and even more fortunate to have had Stacy helping me along the way. Her professionalism, attention to detail, product knowledge, and genuine willingness to help made my remodel journey significantly easier. If you're doing a remodel or simply looking for plumbing fixtures, I HIGHLY recommend Excel Plumbing--and especially Stacy! She is absolutely fantastic and someone you'll be very happy to have in your corner.

We visited 5 plumbing supply showrooms to purchase fixtures for our bathroom remodel. Jennifer…read morestood head and shoulders above the rest. * She listened carefully to our vision and goals. She sat back for a full 10 minutes and gave it serious thought before she made recommendations that were spot on in terms of style, function, and budget * Jennifer was highly collaborative, courteous, and humorous, stayed calm at all times, and was very reassuring. She's honest but diplomatic if you've made a selection she thinks you won't be happy with. * Jennifer was knowledgeable about her own inventory as well as products they don't even carry so she could compare them for you * When asked, she was quite honest about the quality of each fixture (frequency of problems and number of returns), and the integrity of the manufacturer (do they stand behind their products). This is information you can't get doing an internet search * Jennifer's estimates of delivery dates were 100% accurate. Some items even came in early. * Jennifer clearly identified which fixtures were returnable without a restocking fee (standard in-stock items) and which were not returnable (custom orders) * Excel Plumbing is open on Saturdays. Many plumbing supply houses are not * The average discount over the entire order was substantial for the fixtures we bought, and was better than that offered by any other showroom In addition to all of that, Jennifer understands the emotional toll from renovations and reduces concerns where she can: * Your home is in chaos and daily routines are disrupted (she can't help you there) * The wide selection of brands can be daunting (she helps you cut through the clutter of information, and whittle down the options) * You are concerned about making costly mistakes (she helps you make choices with confidence and can also point you towards products that can be returned without penalty) * You might feel urgency to get the renovation done before holiday guests arrive (she can tell you which items are in stock and if not in stock, which manufacturers' estimated delivery dates are reliable) * Your contractor may be pressing you towards products you don't want or like (she can help you identify alternative products you do like) Jennifer has our highest recommendation.

I had such a wonderful experience today getting help with my cabinets, thanks to Wise, the store…read morerepresentative who assisted me. Wise demonstrated a level of professionalism that is truly refreshing to see. He reminded me what a great businessperson should be. That is, kind, understanding, approachable, and genuinely attentive. He took the time to listen to what I was looking for and made sure he understood my needs. From start to finish, the entire experience was seamless, easygoing, and enjoyable. His amazing people skills and willingness to help made what could have been a stressful process feel simple and memorable. I highly recommend Wise (10 out of 10), and East Star, through and through! He absolutely deserves and more. If you're looking for someone knowledgeable, professional, and genuinely great to work with, ask for Wise!

My contractor recommended them but I left pretty unimpressed and went elsewhere. The cabinet price…read morethey quoted me ended up being at least a couple thousand more than the place I ended up choosing and they were not as nice either (the East Star ones were particle board while the other ones were wood, the other ones were soft close which these were not, my actual layout ended up having almost entirely drawers on the base cabinets which wasn't included in the East Star price and so it would have been even higher than the quote they gave me, and so on). I was also looking for countertops and their options left a lot to be desired. They were maybe slightly cheaper than the other place ($40 difference for a standard countertop size of 110" by 26") but way less options and didn't look as nice. Mostly they were just not that helpful and I also didn't love their selections. I left searching for other options pretty quickly. I think one reason to maybe come here is the prices but in my experience even those were higher and the quality and selection were worse. In addition, ideally you want someone who can actually help you figure out a layout and make you feel like you want to shop there and I didn't get that sense. Maybe I just had a bad experience but even though I came in having some idea of what I wanted, I definitely did not get the vibe that this was where I would find it.

Good products, competitive prices, and a great selection of inventory. I particularly like their…read morenice faucets and bathroom fixtures. Also, excellent service. Very responsive. I recommend.

Super helpful. Very clear and responsive communication. I called with a question, they took some…read morenotes, and then they called me back very shortly after -- just a few minutes -- with an answer that solved my problem. I will be going to them next time I have some bath / kitchen stuff I need to attend to, for sure.

Anna was so good! Helpful, knowledgeable and knows her…read morestuff! ordered all my kitchen cabinet doors and handles from her. we'll pick them up next week and let you know how it goes, but it was a pleasure doing business with them.

Fantastic. They were responsive and did a beautiful installation. The work was done with utmost…read moreprecision and care including extending some plywood to ensure a stable vanity top. Only downsides were they weren't able to do a miter edge on the counter (or maybe they could but didn't offer it and that's what I would have preferred) and they almost installed a sink that was too small. They emailed me last minute to say they'd do a smaller sink than I had specified and I didn't see the email until it was too late. They were about to do the small sink but fortunately I was onsite and caught the issue in time. They made it work with a proper size sink. Even with these glitches I still was satisfied and would absolutely work with them again. The price was similar to what I'd paid several years ago for a similar sized job so I would consider their overall offering to be very competitively priced.

Tanya was a breeze to work with. From the beginning to end she was responsive and communicative…read more She really listened to our needs and put together our dream kitchen the cabinets are gorgeous and we are beyond pleased with the outcome!

We went to the show room and Tanya quickly started helping us figure out some options and ideas for…read moreour kitchen project. She has good suggestions but is not pushy so we ended up moving forward with a design proposal. She made some nice 3d renderings which was helpful to visualize our choices. We got the ball rolling and everything happened in a timely manner. We are very happy with our new beautiful kitchen and I would recommend to see Tanya for your kitchen remodel!

I had an amazing experience with new art! I worked closely with Annie who helped me with all my…read moreneeds. She's extremely thorough and knowledgable about everything bath and kitchen related. It's impressive. She's also really helpful and not pushy or not constantly trying to upsell. She's really honest and tells you the truth about going with one brand vs another in terms of quality. Her prices are fair and I'm really happy with how my bathroom reno turned out. Annie hooked us up with all the shower hardware and glass enclosures, as well as a new window. Highly recommend coming here for your needs! Will be doing kitchen renovations in the future and plan to come here for that as well!

Terrific customer service and support. Made the process of purchasing bathroom shower and vanity…read morefixtures, toilet, window, doors, and accessories easier and straight forward. Annie was able to answer all of our questions and was able to support us during the decision making process. She was also great at helping with the supply chain scheduling and provided efficient delivery options. Pricing was competitive and the products high quality. Will be coming back for future projects.

I had an excellent customer service interaction regarding a product I purchased online that…read moreappeared to be not working correctly. It was resolved quickly and efficiently. I did need to wait on hold for a bit, but the resolution was worth it.

Lots of faucets and shower setups amenities oh my! Needed to get an idea of how big a tub should be…read morefor two of us to fit - quickly learned not all tubs are created equal! Nice to check out composition too fntubs - stone or acrylic- and not have a ton of pressure from salespeople when we said it was our first look around. Very happy to add to my Ferguson cart at home on my computer and not get overwhelmed. Also, clean bathroom!

Try to get some basic quote range but they say no, they cannot do that and we have to schedule a…read moresite visit even with the measurements and picture I provide. This makes no sense because we just want to get a ballpark to see if it's even make sense to continue. But anyway, on the date of the site visit, the guy come without any tool for measurements and for note taking. The guy just spent like 20 mins walking around the house and said he will get back to us with a quote. But I never hear back from them since. I think the company is very picky on clients and like to see if they have enough money to pay for their service. If they think we cannot afford it, they will just cut all the communications. This is also mentioned by other 1 star reviews.

Well Done! Highly professional, skilled and especially nice. We originally just planned to update…read morethe two bathrooms, fireplace and minor revisions to master bedroom however we then added updating the kitchen, terrace, floors, lighting and speakers very reasonably priced. Amir was supervisor and executed the remodel our exceeding expectations! He made the remodel process go smoothly. I highly recommend Mission.

I have now been to about 7 different bath remodel stores looking for the perfect bath tub. You…read morewould think it is easy but I keep finding either sales people who do not care or not really that knowledgable about the differences and there a ton as I am learning. Today I went to Bath and Beyond and ran into a God send: Valarie, with 17 year exp was knowledgable and helpful beyond belief. I live on east coast and was just scouting but even when she knew she was not going to get a commission because I was shipping tub well out of area - Valarie spent probably 45 minutes with me - coaching me on what bath tubs are best suited for me - Regardless of price! I learned so much more in that one session than in hours of internet research and days of talking with people in other show rooms. I even found the perfect tub but since I live on east coast and local manf here cannot really ship in time to meet my time frame - Valarie taught me what to look for and how to find it in NYC. Another reason to love the bay area - If I was here Bath and Beyond is where I would shop. Thanks Valarie - just sorry I could not buy from you

I am amazed at how complicated it is to redo a small simple bathroom. Working with Keoki at the…read moreFerguson showroom made it easier, as did sourcing almost everything from Ferguson and its cousin, Build.com. The showroom is well laid out, two floors, attractive, not confusing, with a range of prices from, say, Delta, Moen and Kohler to higher end brands. (I think lower costs on the bottom floor, higher-end upstairs.) Free parking lot to the side of the building, which you need in the Mission. It's important to see and touch as many of these products as you can. We worked with Keoki Garner. He was well informed, timely, easily available, and collaborative. He stayed cheerful when I overrode him and then changed things last minute (due to my own mistakes.) I loved that I could do research on Build.com and then bring it to Keoki. He never upsold or resisted when I went, say, for Kohler over Grohe. Everything so far has been delivered impeccably and undamaged. Build.com offers an enormous range of products, and I like that too. You can return within a reasonable amount of time. We haven't started construction yet but almost everything is sourced and in the garage.We have a clear billing record so much came from Build.com. I ended up gravitating to some more expensive fixtures, but not because of pressure, because of my own preference. I'd definitely do business with Keoki and with Ferguson again.

KZ was one of the reasons my recent remodel finished in four weeks…read more I started at KZ early in the process after visiting a few other stores and feeling both underwhelmed by their selections and overwhelmed by figuring out what I actually needed. On that first visit I met Bailey, who ended up becoming a key part of the project. I came in with measurements from my contractor, rough layout ideas, and a general sense of what I wanted: drawers instead of mostly base cabinets, quartz countertops, and a way to turn a small, dysfunctional kitchen into something thoughtfully designed with proper prep space. Bailey took those requests and my contractor's initial mockups and developed a layout. I was immediately impressed by his thoughtfulness and attention to detail. He also included things I would not have known to ask for, including a blind corner pull out "peanut" cabinet that turned dead space into some of the most usable storage in the kitchen. He explained his decisions when asked and found solutions as needed, for example suggesting a microwave cabinet when I mentioned not knowing where to put that. I left excited about the project and hopeful it could actually come together. He was consistently responsive to my many questions afterward. He sent estimates for different options so I could compare costs, such as a 4-inch versus full-height backsplash, and shared renderings of the cabinet and countertop combination. Seeing the space rendered that early was a significant moment for me. His involvement continued well beyond placing the order. As the project progressed, Bailey made sure everything was delivered properly, communicated directly with my contractor, answered questions as they came up, kept suggesting ways to improve the project, and made sure everything was set up correctly for countertop templating. The fabricator, Rafael, was also excellent and did a beautiful job. He and Bailey suggested adding another slab of quartz so we could do a full waterfall on the exposed ends of the counter. I took their advice and I am very glad I did. It made a huge difference and made that part of the design feel complete. I was also happy with KZ's pricing and selection. I visited four cabinet and countertop stores, and KZ had the best overall selection I found. Their prices were extremely competitive without sacrificing features or quality. The cabinets have plywood boxes, soft-close doors and drawers, and full-extension drawers, and they arrived fully assembled rather than flat-packed. My contractor had specifically told me not to buy RTA cabinets and these were straightforward for him to install. All of my other interactions with KZ were positive too. Delivery drivers called ahead, other employees in the store were helpful, and the factory expedited part of my order for an additional charge when my fast schedule required it. One thing worth mentioning for anyone considering KZ is the type of experience they provide. This is not a full-service design firm where someone makes every selection and manages every detail for you. I had to be a little assertive on my first visit because there were a limited number of design/sales reps available, but once I connected with Bailey the experience was excellent. You will get the most out of KZ if you come in with measurements and some idea of what you want, are willing to look around and give input, and are okay following up with questions. When I did reach out, Bailey was very responsive. Some practical things to know: they do not offer financing, some costs such as fabrication are settled separately and in cash, and delivery is extra if you cannot pick up the order yourself. Mine was around $500 for 18 cabinets plus panels and hardware, delivered about an hour away. I think some of the savings come from this model, but it helps to have the right expectations. My entire remodel took about four weeks, including a full primary bathroom and extensive changes throughout the house, with the KZ order placed roughly one week before construction began. A lot of the credit goes to my excellent contractor, but KZ's responsiveness, timely deliveries, and efficient work were a major factor in keeping things moving. It was night and day compared with buying my other materials through large home improvement stores. When I had questions or concerns, it usually took a simple text to Bailey to resolve them. I am super happy with the finished kitchen and with my experience at KZ. I recommend them to anyone looking for cabinets or countertops, and I am especially grateful to Bailey and Rafael for how much care they put into my project.

My son recently bought his first home--a true fixer-upper--and that's how our journey with KZ…read moreCabinet and Stone began. We walked into their showroom in South San Francisco not knowing what to expect, and were greeted by a friendly gentleman named Bailey. Little did we know, that moment would mark the start of both a great project and a lasting connection. Bailey is professional, knowledgeable, sincere, and incredibly patient--everything you'd hope for in a salesperson. I originally was just looking for flooring at KZ but Bailey made us feel so comfortable we ended up getting pretty much everything here. One stop shop to save time and energy . He offered thoughtful advice every step of the way and was always there when we needed help. Even on his day off, he went out of his way to make sure everything was prepared for us. That level of dedication is truly top-notch. Their pricing is competitive, but for me, outstanding service makes all the difference--and Bailey delivered exactly that. If you're planning any remodeling, I highly recommend giving KZ Cabinet and Stone a try. Be sure to ask for Bailey--you won't regret it. The only negative feedback I have is the warehouse pick up staff may not be the most friendly but the job gets done.