HEED THE WARNINGS AND SAVE YOURSELF THE HEADACHE -- JUST CALL AN UBER OR ANOTHER TAXI COMPANY!…read moreTrust me; depend on them and you WILL be sorry. If you're going to the airport, I am especially talking to you!
I have never dealt with such an unreliable and shady cab company in all of my life. All of the drivers (except Sam) have bad attitudes, and most of their cabs are FILTHY and smell like rolling ASH TRAYS masked with MUSKY FUNK, and most of the drivers I've had were extremely arrogant in the sense that if you're not going very far in the cab, you can expect a straight-up stank attitude from the driver from start to finish. And when I say that, I mean that, because I live within 1 mile of the airport, when they arrive and find out that's where I'm headed, they cop funky little attitudes because they know they get no surcharge for going into the airport (only out). Trifling. Just all around unpleasant.
I recently booked online 2 hours ahead of time. 40 minutes AFTER my scheduled pick-up time a cab comes creeping up the street, notwithstanding that I booked 2 HOURS AHEAD OF TIME. My encounters with their incompetent dispatchers only exacerbated my aggravation. First, I called at the 5 minutes late mark, just to make sure a driver was enroute. I spoke to a "Tamika," who incidentally was the same girl that called to CONFIRM my online reservation shortly after I made it. Tamika claimed that a driver had already picked me up? Come on now. Like, seriously. Now I was getting irritated. I attempted to impart on her that that simply could not be since I had been waiting in the spot for pickup for 15 minutes and since I was obviously telling her I was NOT picked up. She put me on hold then came back on the line after a few minutes. She claimed a driver was now enroute and was "5 minutes away."
15 minutes later, still, no driver. I call the dispatch center again. I'm back on the line with Tamika and now I've lost all my patience with whatever games she's playing. Honestly, she sounded high drugs and lethargic, but I digress. Tamika now claimed that the driver was at the wrong address, but that he would be to my location "within 2-3 minutes." "Give him about 2-3 minutes," she said.
10 minutes later, still, no driver. I call dispatch again. This time, I'm on with "Karina." Karina proceeded to claim that a driver was "around the corner." By now, having heard this BS twice before from Tamika, I'd begun to think that they were playing some kind of sadistic game. I explained to Karina -- in not so patient terms -- that I'd heard the line she was giving me repeatedly from Tamika. Karina expressed utter indifference and kept repeating "Ma'am, I'm doing the best I can to help you," blah blah blah (you know how they do). Now, I'm furious. I hung up and sat there for a few more minutes. I get a call from Karina telling me that the cab is outside -- LIES. I WAS OUTSIDE, IN THE SAME SPOT FOR PICKUP. THERE WAS NO CAB. 5 minutes rolls by and finally a cab comes creeping up. OMFG. Never again.
I was planning on booking them for another trip to the airport soon, but after this, and after reading the horror stories below, THERE'S NO WAY IN HELL I'd bank on them to get me to the airport in time for my flight. These people are FAR TOO UNRELIABLE to even be in business. What's more, they apparently have ZERO respect for people's time, or their money. And yet, they wonder why they're being overrun and made extinct by services like Uber. I've learned my lesson and will never again.
SO DONE. Listen, if you're going to the airport, I assure you you'll do well to book SuperShuttle. -- the cost will be the same, but at least you can count on them showing up and not making you miss your flight.