HEED THE WARNINGS AND SAVE YOURSELF THE HEADACHE -- JUST CALL AN UBER OR ANOTHER TAXI COMPANY!…read moreTrust me; depend on them and you WILL be sorry. If you're going to the airport, I am especially talking to you! I have never dealt with such an unreliable and shady cab company in all of my life. All of the drivers (except Sam) have bad attitudes, and most of their cabs are FILTHY and smell like rolling ASH TRAYS masked with MUSKY FUNK, and most of the drivers I've had were extremely arrogant in the sense that if you're not going very far in the cab, you can expect a straight-up stank attitude from the driver from start to finish. And when I say that, I mean that, because I live within 1 mile of the airport, when they arrive and find out that's where I'm headed, they cop funky little attitudes because they know they get no surcharge for going into the airport (only out). Trifling. Just all around unpleasant. I recently booked online 2 hours ahead of time. 40 minutes AFTER my scheduled pick-up time a cab comes creeping up the street, notwithstanding that I booked 2 HOURS AHEAD OF TIME. My encounters with their incompetent dispatchers only exacerbated my aggravation. First, I called at the 5 minutes late mark, just to make sure a driver was enroute. I spoke to a "Tamika," who incidentally was the same girl that called to CONFIRM my online reservation shortly after I made it. Tamika claimed that a driver had already picked me up? Come on now. Like, seriously. Now I was getting irritated. I attempted to impart on her that that simply could not be since I had been waiting in the spot for pickup for 15 minutes and since I was obviously telling her I was NOT picked up. She put me on hold then came back on the line after a few minutes. She claimed a driver was now enroute and was "5 minutes away." 15 minutes later, still, no driver. I call the dispatch center again. I'm back on the line with Tamika and now I've lost all my patience with whatever games she's playing. Honestly, she sounded high drugs and lethargic, but I digress. Tamika now claimed that the driver was at the wrong address, but that he would be to my location "within 2-3 minutes." "Give him about 2-3 minutes," she said. 10 minutes later, still, no driver. I call dispatch again. This time, I'm on with "Karina." Karina proceeded to claim that a driver was "around the corner." By now, having heard this BS twice before from Tamika, I'd begun to think that they were playing some kind of sadistic game. I explained to Karina -- in not so patient terms -- that I'd heard the line she was giving me repeatedly from Tamika. Karina expressed utter indifference and kept repeating "Ma'am, I'm doing the best I can to help you," blah blah blah (you know how they do). Now, I'm furious. I hung up and sat there for a few more minutes. I get a call from Karina telling me that the cab is outside -- LIES. I WAS OUTSIDE, IN THE SAME SPOT FOR PICKUP. THERE WAS NO CAB. 5 minutes rolls by and finally a cab comes creeping up. OMFG. Never again. I was planning on booking them for another trip to the airport soon, but after this, and after reading the horror stories below, THERE'S NO WAY IN HELL I'd bank on them to get me to the airport in time for my flight. These people are FAR TOO UNRELIABLE to even be in business. What's more, they apparently have ZERO respect for people's time, or their money. And yet, they wonder why they're being overrun and made extinct by services like Uber. I've learned my lesson and will never again. SO DONE. Listen, if you're going to the airport, I assure you you'll do well to book SuperShuttle. -- the cost will be the same, but at least you can count on them showing up and not making you miss your flight.

Sitting on the plane still fuming! Booked the reservation online two days prior, received a…read moreconfirmation email, and NO ONE decided to call to tell me they didn't service my area. Wtf! Who does this to their customers?!?! Thank goodness I decided to call and confirm 10 mins prior to my pick up time. LA yellow cab bailed me out of this bind and picked us up in 5 mins. They even texted me 2 miles away. I swear I'm finding every review place, BBB, etc to complain. They almost ruined my trip. DO NOT USE THESE GUYS! very unreliable!

We used Johnny's for a recent round trip for our party of 6 and about 12 full sized bags…read more We went to/from LAX. Their communication was excellent and the van was large and spacious. We didn't have to worry about a thing. They simply showed up on time and got us where we needed to be without any concern. Will definitely use them again.

We had to wait over 1 hour for the pickup after the 12 hours flight…read more They kept saying the driver should be here in 10-15 min. but it was all lies. We have waited for over an hour. We booked 3 weeks in advance and paid in advance. They have no ability to solve the problem but keep asking us to understand their situation. Why do we pay for all these ridiculous nonsense. Use a uber probably would be better choice. Very bad service and charge a lot, not worthwhile at all.

Amazing driver, amazing dispatch, amazing communication, quick responses, friendly team, responsive…read more- overall 5/5 stars! I'd use them again and again! You do get the name and phone number for your driver prior to arrival, mine arrived promptly and timely, and he was just a great guy! "Byron, I just wanted to reach out and personally thank you for a wonderful experience, and for being such a wonderful chauffeur for the kids prom event. We were very happy and lucky to have had you as our person for the event. The kids said you were a wonderful person, and we knew that at first meet, May 2nd, 2026! :) We hope you are having a great day. God bless you!"

This company is really fantastic. Excellent customer service and drivers. Our flight was really…read moredelayed getting in and the driver was so nice about it and helped us get home safely and comfortably.

On time, great attitude, clean car, very professional, safe driver. Previously used Uber black…read moreor other car service. Now I only use Jeannette. Easily manages multiple requests at the same time. No complaints.

Just plain terrible, unreliable. Lost my shipment and apparently I had no insurance, when I clearly…read morepaid for insurance and have the BOL.

So wonderful and exactly what we wanted!…read more We went with Malakai Limousines for a party bus from our wedding venue to our after party. Starting from their quick communication to their professionalism and timeliness, everything went swimmingly. Our driver was Matt, and he was awesome. He let us play whatever music we wanted and also drove smoothly even down a really windy road. We had a blast on our ride and it really helped get the energy levels up for the after party. The pole in the middle of the bus was a fun treat and gave people something to do. The bus was clean, comfortable, and had plenty of space for our huge group and storage for our items. Would highly recommend Malakai Limousines!!

Super fun time, driver Sid was great to work with. He was on time and super communicative with us…read more Very professional service, will definitely book again in the near future. Matthew was great to work with as well as he helped us set this all up.