Terrible service. They replaced a battery in my laptop, and it broke again within a month. When I…read moreasked them to fix it, since they didn't do it right the first time. They first tried to charge me full price again and then refused to even order a replacement battery for weeks. Fast forward a couple of weeks later, I took it to another laptop shop, and they said the battery wasn't the issue; it was the laptop battery cord. I think this shows a level of incompetence, lack of customer service, and duplicity.

Absolutely. They were so helpful cleaning the viruses off my laptop. They also got rid of spywareread more

There are two kinds of IT people, the ones who leave you more confused than when you started, and…read morethe ones who quietly solve the problem and get you back to running your business. Working with Matt was exactly that. He was prompt, professional, and refreshingly easy to work with. No unnecessary jargon, no drama, just honest expertise and a genuine commitment to getting the job done right. As a small business owner, having someone reliable to call when technology gets in the way is invaluable. If you're looking for an IT professional who knows his craft, communicates well, and delivers on his promises, I highly recommend him. Good people are hard to find. Great IT people are even harder.

I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

I have reviewed John before, not sure why my two rave reviews are not showing…read more I don't live in Chicago any more and had a recent issue with my computer. Worried about having to find a new computer guy I called John and was glad to find out that he is able to log on to my computer remotely via the internet. As usual he was very effective in solving all my problems. Thanks, John!

I didnt actually bring my laptop to him, but he was so helpful otherwise! He talked to me about mt…read morecomputer even though I had brought it in somewhere else, he kept in contact to see if my computer was fixed properly. He was just so kind and nice and ill definitely go to him next time!

I can't say enough wonderful things about Arnold, the owner. I had an old laptop that I wanted to…read moretry to have repaired and I found his company by just a basic search. It was a cold day in February and he offered to come to my apartment for no extra charge. When he determined that my laptop couldn't be saved, he found a new for me. I know very little about technology and the thought of buying a new laptop was very stressful. But Arnold took care of everything, right in my home! And he came back laptop when my laptop arrived to transfer, data, etc. He was also very patient with my questions and easy going. I highly recommend him!!!

From the owner: At Tezkabyte, we aim to provide personalized computer solutions for residential users and IT for…read morebusinesses. We prioritize the security and protection of our clients by integrating technology ethics into our core values. Our client-centered approach allows us to offer innovative Computer Support, Smart Home expertise, and Website Development solutions to enhance our clients’ technology, internet, and online presence. Our core values of security, innovation, individualization, environmental sustainability, and community guide our work in delivering high-quality Technology solutions. Our dedication to community projects reflects our commitment to environmental and social responsibility and making a meaningful difference in our local communities.

Alex transferred all of old PC to my new PC. He also organized it with easy-to-use desktop setup…read more Thank you!

The owner, Alex, is a nice dude, but a poor communicator. My laptop was having crashes, and I…read moredropped it off in early June for troubleshooting/diagnosis. I called after several weeks and he promised he'd have the problem diagnosed within the next couple days and call me back. Several additional weeks went by and I called again with the same response, and then once more a few weeks later- a total of 2 months of wait time without any progress or evidence that anything was done at all. I eventually gave up and got my laptop back myself to look at. Googling my error messages indicated that my RAM was faulty, and after replacing the RAM (a 15-minute procedure), my laptop works fine. It took me ~30 minutes of total active time to troubleshoot and solve this problem that I had previously waited 2 months for the owner to fix. I'd guess that Alex was overcommitted with fixing other machines to focus on mine, which is fine if he told me a realistic estimate (i.e. "I'm really busy right now, but check back in a month and I'll give you an update). Instead I got drip-fed inaccurate timeline estimates. Overall, I find it difficult to reccomend going to this business to get your problem fixed unless you have a really easy software issue to diagnose/fix on the spot.

Daniel is the new owner of this particular location and he took wonderful care of me this…read moreafternoon. I own two Samsung phones one is the newest version (a Samsung Z4 flip) and the other is a Galaxy S9 plus. I called up this location on Memorial Day Holiday and was told to be patient because they needed to order a new speaker for my phone. Apparently the speaker blew out and I was extremely worried that I'd be charged a lot of money to fix it; but surprisingly everything was completely complimentary today! Daniel encouraged me to bring my phone in today and because he had other orders ahead of mine he told me to wait three hours and everything would be complete. He even allowed me to bring my great pyrenees puppy to the store this afternoon so we made it a fun outing all day and I took my pup to all the local coffee shops, bakeries and dog parks as we waited for my phone to be fixed. When I came back I mentioned that my Galaxy S9 plus also had an issue charging properly. I had a hunch the port might be filled with dirt and lint because the charger didn't want to stay all the way in. Daniel was kind enough to give it a thorough cleaning for me and then let me charge it back up in his store. I'm so glad I finally found the best location for all my Samsung needs and Troika and I had a blast in the Gold coast and River North today

I dropped off my computer to have it screen repaired. Once fixed, after being threatened daily to…read morerelinquish the computer if I didn't pick it up within 30 days, I find that my keyboard wasn't working at home. The battery was dead when I received the computer and the store clerk didn't show me a completely functioning computer before I left the store. I emailed the store a couple of days later where they reminded me of the warranty policy. Ok, now I brought my computer back when I had the time to under their one year warranty, and now not only are they saying that the damage had to be external and that the computer was working when they have no proof of that besides their diagnostics notes, they are accusing me of trying to bring back a damaged computer. They say they will call us on such and such date and never return my calls. I have had to call them directly at least four times with no answers. At this point, I want a refund and they'll get a complaint to the BBB. If you can't fix the problem, which wasn't caused by significant damage to begin with, then tell me that so I can take it to the brand manufacturer instead of wasting my time on this company and it's BS. I already paid a significant amount of money and just want a functioning computer. The customer service is absolutely trash at this location; find another place to fix your devices.

I always come here whenever I have an issue with my phone -- the service is awesome, and they've…read morealways been able to repair the problem. The prices are also super reasonable, so if you need something fixed, just go! It will probably cost less than you think, and save you a lot of stress from your phone/tech not working. I first went 4+ years ago because I broke my headphone jack off in my phone. It was an easy fix for them and I felt silly for waiting so long to come in. My boyfriend has taken his different phones in for various issues, usually screen-related: cracked, non-responsive, distorted, etc. They've always been able to repair/replace it quickly. Overall, I trust the quality of their work, the prices are reasonable, and they're very kind. I highly recommend them!

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.

David from iSupportYou is nothing less than a computer magician. My Mac computer was 11 years old…read moreand not updating, and my external hard drive died. David arrived at my house and assessed my situation. We agreed I needed a new computer and he went online to the Apple Store and showed me my options, and I bought the one he recommended. My hard drive was dead, so he got a new one for me. When everything was here he set up my whole system, explained everything in great detail, answered all my questions, and helped me feel comfortable with it all. David is a genius with computers, that goes without saying. He is also friendly, professional, calm, endlessly patient, and a genuinely nice guy. Also, his rates are reasonable and his schedule is flexible to your needs. When I had a glitch--nothing to do with David's work--he drove over and fixed the problem in no time. If you own a computer, you need iSupportYou's contact information at the ready.

David Gaines of IsupportYou is a very knowledgeable and extremely competent professional. He has…read moretwice come to my home, on both occasions solving computer problems effectively and thoroughly. His rates are fair, and he is patient and courteous, giving clear explanations and advice. I have no reservations about recommending this personable young man to anyone needing help with any computer-related problems.

This is the second location in the city. The first location is on Cicero Ave. This location is in…read morethe 900 Shops. The staff and service are wonderful.

Took my iPad in they changed battery and charging port,worked fine a couple weeks now it won't hold…read morea charge,I think they use inferior parts , the owner would not give me a refund now I have an iPad that has to be plugged in so it can run I wouldn't use them again I don't recommend

If you're on this website, you need help with your Mac and you've come to the right place. When I…read morecalled, I got a recording, left a message, and got a return call within hours from Tony, the supervisor. He referred me to my personal tutor, Dan. This is when it really got going.Dan is AWESOME. It takes a special person to teach someone what they know, especially when the student is a slow learner, has a bad attitude, is computer phobic, a slow learner(did I already mention that?). Dan was on time, polite, soft spoken, and patient and calm(everything I"M not). He did what I asked him to do and then some, meaning he went over and above what I originally requested. If you want service for your dollars, go to the Mac Tutor and request Dan. You'll be glad you did!!!!

"Genius" is too small a word for these guys…read more My iPhone contacts would not sync with iCloud. I called Apple Care. Moved up several levels in the hierarchy of experts, but they could not solve the problem. I went to the "Genius" Bar at the Apple Store on North Avenue, no go. They referred back to a support department at Apple. These guys sent me an email referring me to Apple Support Online. I don't have time for this! Here is what Should have done in the first place. I called Mac Tutor. They sent Joshua Horsley. He solved the problem. I have used Mac Tutor in the past and in my opinion these guys are way more knowledgeable than any Apple "Genius." If you do not mind spending a little money to save a lot of time, this is the place to call. And it is not just the time, they get the job done right. Someone, please help. Post a better word than "genius." We use that word for celebrities like Einstein or Hawking. For Joshua, we need a much better word. Brilliant? Astonishing? No those are adjectives. I need a noun. Any ideas out there? Please help!