I am incredibly upset about my experience with Immaculate Maids!!! My initial contact and the…read moreactual cleaning results were great. I would have been a happy, repeat customer. Until I found bleach stains on my furniture. I came home after the cleaning and thought it was weird my house smelled like bleach. I even emailed the company to ask what they used to clean the floor since the place reeked. But they didn't say anything about bleach so I let it go. Then I found a smallish bleach stain on my bathroom rug. But it was a cheap rug I didn't like so I let that go too. However, I went to move my Lovsac (it's like a beanbag chair but it's huge and filled with memory foam) and there's a giant bleach stain on the bottom!!!! I contacted the company, sent photos and they are completely ignoring me!!! I just want a new cover to replace the ruined material, and they won't return my phone calls. I'm so angry!!!!

Saints. Sweethearts…read more Professionals. That is how I would describe the cleaning team I hired on Saturday night for what must have been one of the worst clean-ups they've ever had in their professional lives... So I just started seeing someone, and I like him a lot, but he would not invite me over to his place because he said it was "way too messy". I was thinking, you know, garden-variety-bachelor-pad kind of messy, but he assured me that no, it was really bad. After a few weeks of back and forth over whether he might hire a cleaning service to come help him out, he finally relented and let me call around to find someone. I told him that the cleaning would be my treat. Have you ever tried to find a service to do same-day apartment cleaning... on a Saturday? On the final weekend of the month, just when everybody is either moving out or moving in? Let me tell you, it is TOUGH. Everyone is either fully-booked, or won't answer their phones. I started on page 1 of Yelp, and kept dialing the numbers of every single service that had 4+ stars until I got to Immaculate Maid, my lucky #19. Breanna answered the phone - the office line was forwarded to her cell (what a novel idea, other cleaning service companies!). Not only did she have staff available to come clean that day, but she scheduled us for later in the day - 5pm. This was perfect. She offered to send either 2 or 3 people, and with my guy's foreboding tone ringing in my head ("you don't understand, it is really bad"), I quickly suggested she send 3 people, for sure. I also told her that he was just a little bit sensitive about having let his place go so badly, and could she please tell her girls to be extra nice to him, whatever it was they walked into? She was so understanding and reassuring - she said, "Of course." Well! He sent me "before pictures" just before the Immaculate Maids arrived, and WOW. It was literally kind of a den of filth. When I picked him up at 5:15 he told me that the girls had walked in with very large eyes as they surveyed the work, but they didn't say anything to him other than, "What is your cell phone number?" We were originally quoted 2.5 hours of work, but very very understandably, this got extended to 5.5 hours. Breanna was super responsive, very professional, and kept me up-to-date via text about how much time they would need to complete the cleaning. These poor girls spent ALL of their Saturday night in his place, until 10:30pm, hustling to squeeze 10-or-so years of catch-up cleaning into one session. Boyfriend was skeptical about how far they could actually get, but when we walked in he was immediately transfixed by how unbelievably clean and orderly everything was. He was literally overwhelmed with happiness! He just sat down, couldn't stop smiling, and kept saying, "You don't understand, it was BAD," and then would point out some amazing feat the girls had taken care of which he could not believe. I wasn't sure how much to tip for such an extensive and time-consuming undertaking, but I (hopefully) erred on the side of "way too much". I am hoping they will return to do touch-up service for him every few weeks, after all! I want to let Breanna, her cleaning staff, and all of you Yelpers know what an enormous psychological burden was lifted off of this man's shoulders when he came home to a clean house. His entire disposition shifted and it was almost like he was excited about life again. Seriously. I think sometimes you just get to a point where it's too overwhelming for you to even take the first few steps yourself, and you need someone to come in and wipe the slate clean for you. Immaculate Maids did that for him Saturday night. It was such a gift - it was priceless. Thank you, Breanna and staff!!

We hired Two Sisters (Lynn and Lisa) based on a personal recommendation. shortly after we moved to…read morePalos Park I've been very pleased with their service The house sparkles! Discussion re scheduling and cleaning requests are accommodated. Communication over all is easy. Very clean and careful in our home. We appreciate them very much!!

I hired two sisters to clean our apartment in Berwyn after lots of construction, major nasty with…read moreSheetrock dust. My wife and I have a unitbover that unit that was rehabbed as well. Well, I hired ALOT of people to do work. Half of them I was disappointed with. Floors had to be redone, tile redone, all of our tools were stolen, but who did the best job in all of this? The tub refinishers AND Two Sisters! Theses ladies SURPASSED ALL EXPECTATIONS! Truly amazing. Paid more than what they asked because they did an A+ job. A+A+A+A+A+ Next is our unit!

I requested quotes to clean a microfiber and leather sofa sectional. This company provided the most…read morecompetitive offer and speaking to the owner I felt they could do what we needed. They were able to come out sane day, which was pretty impressive. We got a package that included pre-treat for stains and spills. I'm not certain the pre-treat made a difference as there were a couple spots the technician didn't get out. Funny enough I got them out after he left, so either he didn't give enough effort or my cleaning skills are better. Lol. I really don't know the deal with that, but thought it was worth mentioning. Overall we were satisfied with the job done. We had to leave fan on sectional all night to dry and it was still damp in places in the morning. In the past other companies seem to have dried faster but again no big deal.

We had an event coming up and no time to clean . I was really stressing out because I had to cook…read moreand buy all the stuff for our party since the catering we had reserved cancel on me We called few companies last minute thing and no luck getting in their schedule which I totally understand, busy season . The lady who answered the phone was nice and was able to set up an appointment for the next day in the evening The cleaners came prepared I didn't have to get any supplies for them and they also had their oak vacuum which it's a plus since mine just broke down and we have 2 cats , hair every where . They did a good job , friendly staff , plus in my opinion the quote was affordable . I will totally used them in the future and recommend them to my family and friends

Had a move-in deep cleaning scheduled and got more like a light dusting/surface cleaning performed…read more Base price was $350 for a 2bd/2br condo and I still had to spend 4-5 hours deep cleaning afterward. I asked for special attention to the shelving in the closets only to find they were likely only dusted as the grime was still caked on. Self cleaning of the cabinetry after the clean resulted in the cleaning wipes looking black. The guy cleaning was friendly but ultimately not worth the money spent. EDIT: Since the business owner replied, cleaning looked good upon initial review and comment listed was sent minutes after the cleaner left. Kitchen grime wasn't noticed until moving in, and with respect to offering to come redo/reclean, that offer was not made, just a discount. I'll give an extra star out of fairness for that, but to me the pricing is still inconsistent with the quality

This is a warning I want to give to anyone who is thinking about hiring the company for their…read moreservices - don't provide your card information to them! I hired them to clean the common areas of our condo and provided our debt card info for payment as requested. The following days, there were dozens of fraudulent activities detected by my bank (someone used our card to make food purchases). They are the only vendor/party I have ever given our card information to. Again, this is a warning, not an acquisition. But I'll make sure to never use their service again.

Modesta was quick to respond and easy to schedule. They showed up 5 minutes early with all the…read moresupplies and equipment needed for a move out clean of my empty apartment. They took care of the oven and fridge, wiped out all the cabinets, closet shelves and built in drawers. They place looks greatZ. I highly recommend them.

Modesta and her crew did a phenomenal job cleaning our new apartment! They cleaned every corner of…read moreour place and left it smelling like fresh lemons! Modesta was responsive, flexible, and very nice in general. I highly recommend Pro House Cleaning to anyone looking to get cleaning done!

I've been using this service for my home for a few years and they have been great. I have a rental…read moreunit that needed to be cleaned when the old tenant left and they also did a great job. I also used them when raccoons got into my attic and garage again I called them and they were right there. Pricing is very good for the job they do.

Literally they don't answer the phone. Show up whenever they want. Come on the wrong days and…read moretimes. Send new people each time despite being asked for even one same person. So if you want adventure and confusion in your life -go for it.

Today marked the final straw for us attempting to work with PowPow…read more We had trouble finding cleaners that we matched with, and after a review, tried new cleaners. We finally found a cleaner that we liked and things were going very smoothly for the past few months. Even though we were a bit touch and go at the beginning, we thought things worked out. We often have issues coordinating with the owner, but finally built a good relationship directly with a cleaner. But today she no showed and we had no explanation from the company or the cleaner. I had to call them just to find out what happened, got no apology or explanation except that "Oh I tried to call her and didn't hear back." No offer to try and resolve at all. Would not recommend.

Hire Pow Pow!!!! I would give them 10 stars if I could! I needed a deep clean before we had company…read morestaying with us and I'm so glad that we connected with Pow Pow. Communication was great and we talked through everything I was looking for and they quoted me a very fair price. I have a 2 bed/2 bath, and they also did a fridge clean, a good clean of the windows, and even worked on a stain on my couch. Cindy and Frances were prompt and came loaded with their own gear. After walking them through my apartment and showing them what needed special attention, they set to work. They were very respectful of my space, wore booties over their shoes, asked me what kind of products I wanted used, and were so sweet with my cats. And boy were they thorough! They said they'd get into every nook and cranny and they meant it. I feel like I need to stay at a hotel for a few days so I don't ruin how sparkling my place is now. As someone with limited bandwidth for anything above maintenance cleaning (if that!), having Cindy and Frances work on my apartment feels like the biggest relief. Every time I exclaimed at how messy things were, they didn't bat an eye and said "no problem, we're here to help." Each time they finished a room I admired their work and they would say "wait til you see the next one!" They stayed for longer than I anticipated, but that is a blessing. I am exceptionally grateful to Pow Pow and cannot wait to work with them again.

Unprofessional, unreliable, inconsiderate and rude. This service feels that it's the responsibility…read moreof the client to provide free parking to their workers. They recently cancelled a cleaning service I had scheduled in advance, an hour after the cleaner was scheduled to arrive, because the cleaner didn't have a credit card for their parking. They ignored my phone calls about the issue, after sending me multiple texts asking me random questions about parking leading up to the cancellation. I was only offered the chance to reschedule. Really bad customer service.

A completely unreliable service. I was given a two hour window for the cleaning lady to arrive, and…read morewhen no one arrived within that window, I called only to find out that the specific person who was to come to my home failed to tell anyone that she could not come to my home that day. Totally unprofessional.