She was very nice, but ultimately I couldn't get a quote via Yelp or text. She asked to speak over the phone (ultimately her response for why I didn't get a quote or booking) but as I explained more than once, I have three under 5 and it's hard to have a conversation and hear properly! Lol
I was happy to text, and we did so from there. Because I wasn't able to physically call to get the quote, I guess I could not get one.
Because The day discussed to have someone come out was therefore overlooked and someone else booked when I double checked again about a quote this morning. When I asked her about us discussing her being available, she said she was at the time of our convo (yesterday?) but someone called this morning and booked. And paid extra for the holiday and a deposit. which I texted back I would've had no problem doing either of those if I actually was given the quote and information needed to book. I was never told about either of those in our initial conversations. Disappointed.. I really wanted to try out her service as again she was sweet and i wanted to support locally. Hope you have better luck.
UPDATE: I have updated my review and changed my rating to a one.
I Need to address her nasty response to my initial review.
You start your response by saying you're "excited to service any client that calls or visits our website" then directly after, in all caps, say you don't over the phone. Okay.
After texting back and forth, You asked if I could talk and I asked if we could text instead because it was pretty noisy. which was no problem up until following up and trying to book. No sorry I don't leave my children unattended even for a minute. Anyone with kids knows it takes a split second for something serious to happen, and texting was preferred so I could be with them and also understand the conversation. You also said someone had called the morning I followed up AND BOOKED OVER ME.
Before booking over, you also said TWICE and never followed through that you would try and come out for a consult (once being your daughter who worked here in the suburb), with no response by the end of both days. Your response is nasty and highly unprofessional. my children are just that - kids. who happen to get noisy because I have 3 under 5 AT HOME ALL DAY. Your response really does say it all..
Good luck read more