This is one of the few companies I trust not to try to get me to repair things that don't really need to be repaired yet. They are professional and reliable in my experience. read more

We had issues with our AC unit and of course it was just peaking over 100 degrees outside when the unit started to fail. We were concerned that we may need a new unit but hoped for the best. We called Gonzales Heating and Cooling and they sent a team out the following morning. They arrived early, answered all of my questions while they worked on the unit, and they identified and fixed the issue promptly. Turned out it was just a motor that they had on hand. In no-time we had cool air blowing out our vents and the bill was more than reasonable for the work they had done. I would recommend this company to anyone that needs an honest and reliable AC repair company. With Gonzales Heating & Cooling you get what you pay for. read more

They were great!!! Came same day for an AC emergency, so fast and nice! Jay went over every little detail to make sure our unit will run and run efficiently, so so impressed! read more

they were professional, knowledgeable, thorough and on time. I have used them for installation and maintenance. I local owned company who puts customers first. read more

They're the BEST!!! Always quick to respond to same day issues. Definitley recommend to everyone and anyone.

A shout-out of thanks to Gonzales Heating and Cooling who have installed and maintained A/C and furnace components in our 1930-vintage Willo home during my 30 years of ownership. Most recently, the 40+ year old blower was on the brink of failure, emitting a noise of metal grinding on metal. Sonny -- the company's owner -- came out on a Saturday morning, diagnosed the problem, and fixed it with genuine expertise: he removed the blower assembly, tore it down, rebuilt it with new bearings, and reinstalled it. The easy fix would have been to sell me a new one, but he was able to repair it and save me a bundle of money in the process. Excellent work, excellent value. Highly recommended. read more

DO NOT USE! We have been Gonzales Heating & Cooling customers for years both at our home in Phoenix (2 streets away from Sonny, the owner's home) and our family cabin in Pine. When we needed a new AC they were our first call. Although their quote wasn't the best, we felt comfortable using them due to our past positive experience. This AC project has been a disaster. Henry, the project leader, just laughs whenever there is an issue, the air handler was moved to a more convenient location (for them) without our consent, and is now over a newly tiled wall that shakes when the handler shuts off. Pot lights in our kitchen were broken when stepped on by Gonzales staff (not our problem they said), and condensation lines were run across our attic OVER duct work crushing the airflow. Sonny complained about how much our project is costing him when we asked them to correct their errors. He also stated, "I have enough business, I don't need to care", "I have a ton of customers and you are just one". We asked to speak with his drywall sub before he started the repair work, and instead we get a call when the project was completed. Sonny flatly denies being party to this conversation and has called us liars. BEWARE of Gonzales. Although I believe they were at one time a reputable company, the owner has made it clear that he no longer cares and this is reflected in his team's attitude and lazy workmanship. read more

Absolutely don't recommend. A friend of mine recommended Sonny Gonzalez to me five years ago. He is quite a good salesman and visited my home. I was purchasing a new system and having a lot of rerouting duct work ect. This was a 9,000 dollar job. Sonny told me how he was going to put the vents near the exterior walls that will improve the cooling. Once they started the work they said they could not do that because there was not enough space in the roof to locate them. He knew it was a low roof line........ then one of the workmen put a hole in the roof and stepped through the roof. They blamed it on the wood. Henry, the manager said we will have to call the "big dog" in on this on referring to Sonny. Never heard from him. I called the office at least 8 times and spoke with his daughter. Sonny never called...... I eventually had to get the roof repaired on my own. I tried to forget this fellow who is quite proud to tell you about the home he has in Hawaii. The unit has never cooled exactly as the way he stated it would with the position of the air vents... So five years later I get a call on April 3 from his manager Henry. Henry stated he had my file and that my unit's warrant was due to expire on April 11 and they had a special for 39 bucks to do a service check on it. I told him what my experience with the firm was and he chuckled and said they would not have ignored it and didn't understand why the owner Sonny did not call me back. Henry said he would give the file to Sonny when he came back from being out of town (my guess - Hawaii). I told him that I would check on the service with my wife and asked him to call me back on April 4 (Friday). Guess what - no phone call. Now, it is April 21, 2014, and my air conditioner has gone out..... and still no call from Sonny or Henry or anyone from Gonzalez. Absolutely, I would recommend never to use this firm for any heating or air conditioning work. They are probably in Hawaii anyhow. read more

This company is the BEST!!! We have been customers since the early 90's and have always gotten great service and fair prices. They have earned our loyalty. read more

I've worked with Gonzales Heating & Cooling quite a few times -- I was employed through a company that coordinated repairs for a housing program- I used Gonzales at least 30 times in 2 years. Gonzales Heating & Cooling ALWAYS treated our clients well and were consistently priced under the competition- we almost always got calls from clients complimenting the professionalism and courtesy of the tech that went out and thanking us for sending them. Because of this I chose to use them on my own home when I bought new AC unit in 2010- very happy with everything. 5 years later, I had to call them out for an issue - called on Sunday evening and they had a tech out at 8am on Monday (which is a big deal in the middle of August in Phx!) They are a great company to use- always super friendly and trustworthy. I definitely recommend! read more

This is the first time I felt compelled to write a yelp review. I called this business because they were recommended by a few neighbors on the next door app. We've used a variety of companies in the past. Some disappeared, some were focused on upselling, others unreliable or shady. When I called this company the owner was friendly and accommodating of my awful schedule. He even offered to knock a few bucks off the trip fee because I live so close. The technician, Lawrence was a gentleman. After exploring our horrible scary attic he showed me a photo of our frozen unit and offered to squeeze us in the next day so he could properly analyze the unit after it thawed. Upon returning he noted that the last person to repair the unit replaced a part that was the wrong amperage. He took it upon himself to call the owner who asked us if his company had been the last to service the unit. Because if they were, the owner wanted to "make it right." I was very impressed with their honesty and commitment to excellent customer service. I assured them, they were not the last company to work on the unit, but now they will be doing all our future work. I rarely see such customer appreciation these days and I was delighted to find them. read more