We tried multiple times to register for swim lessons and had an incredibly frustrating experience…read more After calling three times, I finally spoke with the director, John, who admitted the pre-registration links on their newly redesigned website are broken and that this was a known issue. Unfortunately, the staff I spoke with prior to John were dismissive and unhelpful, simply directing me back to a website that doesn't work. It's discouraging to see so many positive reviews when new customers are unable to register at all. If you collect contact information and even credit card details but have no functional way to complete registration, it undermines trust and credibility. A business that cannot prioritize basic customer service and onboarding--especially when parents are trying to ensure safety and instruction for their children--misses the mark entirely. Very disappointing

We enrolled our boys at EVO after seeing the many positive reviews, but unfortunately our…read moreexperience has been very disappointing. Both of our boys are on the spectrum, and while my younger son was having some difficulty focusing in the water (which is to be expected given how much he loves it), the instructor's reaction was completely inappropriate. During the last session, the instructor was visibly upset--rolling his eyes and even looking up at the ceiling in frustration. No parent should ever have to witness that kind of behavior directed at their child, especially a child on the spectrum who needs patience and support. To make matters worse, when we called to cancel and withdraw our kids from the program, the staff member we spoke with didn't even ask why we were leaving or show any concern at all. That lack of care and understanding was just as disappointing as what we saw during lessons. Parents of children with autism, please think twice before enrolling your kids here. We all want an environment that offers patience, care, and encouragement, and unfortunately EVO did not provide that for our family. We will not be returning.

It's sad that I have to give this review. We started here back in 2016 with our first child when it…read morewas called, "Aqua Safe". It was solid, personable, and coaches actually enjoyed and cared for the kids growth. Fast forward to now, our oldest (8), middle child (4), and our youngest (2) have been loyal to this company for a long time. The facility was OK, we stayed because of the young coaches that taught our kids, also we don't like change in general . Since it was bought out from SafeSplash, we saw a decline in students, the vibes are off from the coaches, the parents/kids. The management cares more about the tasks not actually care of each kid. The new swim curriculum is weird and I don't see any improvement from my 2 and 4 year old boys compared to my 8 year old when he started with aqua Safe's curriculum. Finally, I don't recommend it this place anymore. It used to be awesome for the kids but now they're more focus on making money vs kids growth in swim. We're currently at Swimhaus Swim School and it's been amazing. Family local owned, which is huge plus for us!!

They really should update on here that the good reviews for this company are actually for "Aqua…read moreSafe" which is the swim school that SafeSash acquired. SafeSplash is trash and should have had the older good reviews wiped clean before they acquired a great swim school! I've seen the decline in students since the school was acquired and while I sit in the bleachers I listen to the other parents complaining about how downhill this place has gone since getting acquired. There is only 1-2 original swim teachers still there after the acquisition. Everyone left! SafeSplash is horrible and I wish the old swim school was never acquired by them. When you call the Gilbert number and it redirects you to an outsourced person in another state. You can't even reach someone at the front desk here. If your child is sick or out of town and needs to miss a class, they won't even work with you on that day to reschedule. You need to wait until the following day for a makeup token to be issued on your account.... However when you go to view the account online, no makeup tokens are actually given, so if you don't actively call to check on it, you get screwed out of a class that you paid for. If you're out of town for more than two weeks they make you pay $25 to hold your class or else you'll lose your spot. Good luck being enrolled here and something happen to you because they aren't very easy to work with when rescheduling a class. There used to be a manager walking around premises, coming up to us personally and giving us updates about our children's swim progress. Now you don't see anyone except a front desk receptionist or the swim teachers who are all hiding behind glass sitting in the water. You cannot talk to anyone about your children's progress! My daughter was excelling in swim and every couple of months gaining a new ranking in swim. Now that she's with SafeSplash, she's been in the same ranking for 8 months. The teachers have no drive or motivation here. The swim coaches here all look miserable and unhappy. I don't blame them, I would be unhappy, too, working for this company. They don't like to bump students up. This company keeps them at the ranking they are at for far longer than they should because they want all your money! They don't push my daughter to do better. She's a great swimmer for her age and can do so much more than what her current teacher is teaching. I'll be looking around at other swim schools in the valley. This one is the worst and I will never enroll my children in a SafeSplash chain when I move. Hate is a strong word and I really hate this company. I have already told every parent from my daughter's preschool class (15+ parents) not to go to this swim school and I'm so glad they listened and went elsewhere. Now it's time for us to leave this school and find a much better one in the valley.

Nancy has been great to work with! She is literally the reason why I've overcome my fear of being…read morein the water. Having worked with her for about three months, I am able to get in the water and feel comfortable swimming. By no means am I a professional just yet, seeing that I could only work with her for about three months because I am currently experiencing a challenging pregnancy and have had to postpone my lessons until after I deliver, but I am confident her skills, patience, and instruction will eventually get me there once I continue on with my lessons post-delivery. Overall I would highly recommend Nancy to anybody because of her experience and expertise. She is the only person I trust. My son has been taking swimming lessons with her as well, and is able to dive right into a pool and swim without any hesitation. He loves swimming!

Nancy aka "Miss Mermaid" has been helping train our daughter in competitive swimming for the past…read moreseveral years. Her speed and technique are improving in every stroke with every lesson, and we're seeing the results in her times at meets. She evaluates at each lesson, then focuses on what she sees as an area for improvement which can improve time and/or efficiency. She's also very good about making recommendations for cardio and resistance training exercises, and which muscle groups on which to focus effort, in order to directly benefit swimming, and which local swim teams could be a good fit for further improvement. If your child/pre-teen/teen, or you as a competitive adult in Ironman or other training, want a top-class, no-nonsense instructor with the experience and active involvement in the sports, you need look no further. She will be straight forward with your swimmer on what they need to do to improve, but doesn't push it past the point of being "over the top" like some of the instructors we tried tend to do. She knows how to be tough, and nice about it. She's inspirational rather than threatening. We did try the rest, and have been very fortunate to find Nancy.

We have been a part of the Swimhaus family for one year this October. My daughter started at newly…read more3 in level 1 and is currently in level 5. I would recommend everyone does fast tracks when it is offered in the summer. We seen so much growth in our daughter and each instructor we have had has always shown up with patience, kindness and fun.

Our kids love it here and they have always done such a good job making sure they are comfortable…read moreand learning all they can!!

Our three year old has been attending Aqua Tots for about a month now and we've seen such a…read moredifference already! She's gotten so much more confident, is building skills quickly and has so much fun she even teaches her dolls some of her swim skills in the bathtub .

Sooo, we really liked coming here for about a month. We had coach Cory Saturday at 10am and we…read moreloved him. He was attentive and took the necessary time to explain, and even had comments at the end for each individual swimmer. My son looked forward to coach Cory. One Saturday they switched over to coach Katie (I believe, I can't see a history) and she had someone with her to train maybe? They sped through everything in about 10 minutes....these classes are $25. There was no comments at the end, nothing. On top of everything these two girls talked and messed around the entire time. I tried again the following Saturday and it was the same girls. This time they had fake babies they had found and apparently named. They were throwing them at each-other and just playing with these babies the whole time and again speeding through everything while taking care of a fake baby. It was all very unprofessional and childish and awkward. This is a job, not a hang out sesh with your bestie. I ended up canceling because even my son did not like coach Katie.

I have now signed up both my toddler and baby girl in weekly swim lessons here. Both their trials…read morewent very well and I didn't hesitate to sign up for the following reasons: 1. Facility is very clean and obviously kid friendly. The reception area is nice with some other fun activities for kids to get into while their sibling or other family member is taking a swim class. 2. Instructors are pretty decent. The instructors we've had so far for my 7 month old's class have been quite impressive and really know how to handle babies and how to make the class fun but also progress in their pool safety training. My son really enjoys his class with his Coach Ethan. That kid definitely knows how to make a class fun and inviting for toddlers. 3. Classes are very intimate as they don't go over 3 kids per class. My son has had mostly private classes lately as other kids have not really joined his time slot, which is wonderful in my opinion so he gets that 1x1 coaching. 4. The ease of scheduling via their app and their text messaging system. Very responsive!

We researched a lot of swim schools in the Chandler area and tried a few as well. However we were…read morenot convinced with the method of teaching for our 3 year old. Stumbled upon Big Blue Gilbert; and signed up for a bunch of trial classes. Loved their infrastructure, facilities, large pools and the serious passion across all teachers to teach young kids to be comfortable and safe in water. My son initially was very nervous to get into the pool without parents but the staff and teachers here are beyond amazing and made him comfortable. He's loving it after 4 classes. Special shoutout to Ms. Jamie! My son's favorite teacher and he keeps taking her name beyond the classes too. I'd strongly recommend those in the valley to try these folks! Also Austin who's the Manager is amazing as well, and has been very patient to answer all our questions and concerns.

I appreciate Britsh swim school so very much . I missed my swim lesson today and Sara stayed late…read moreto work with my son . Sara is very good at teaching the strokes the way they are properly done and I appreciate that . Very thorough . I plan on getting private lessons soon so my son can advance even more than he already has . Thank you British swim school

From the owner: British Swim School offers swimming lessons for kids and adults of all ages, beginning as early as…read more3 months. Located inside of LA Fitness, our swim school is open year-round, so you can learn to swim when you're ready and continue until you've mastered the skills. We use gentle teaching methods and a survival-first approach to help swimmers of all levels become safer and more confident in the water. Our safe, fun, and effective teaching methods have made us the preferred choice for parents and students for over 40 years. Our confidence-building curriculum and small group swimming classes provide a consistent format and structure with one-on-one attention for each swimmer. Private swimming lessons are subject to availability.

First visit on Monday and I couldn't believe the difference between this school and a local…read morecompetitor w/ fish in the name. My child did said competitor since she was 7 months old and her skill level was markedly behind the kids at evo that were younger than her. I kept feeling like, despite my child's active participation, she was not advancing until I did private at home lessons. I am happy to report that evo mirrors the home lessons and I know she will gain so much skill and confidence doing evo. My daughter came out of her first lesson with evo saying she wants to go swimming again. I am so exited I have found this indoor option for my toddler.

My youngest had signed up for their mini swim meet this past weekend and had a wonderful time. She…read morecurrently swims at the Evo near Discovery but they hosted the mini meet at the Power/Warner location. Ample parking, and easy access to the outdoor pool from the front entry area. The meet was well attended and staffed appropriately. We have had great successes with all of the instructors and the facilities are always clean.