In 2010, I set out to walk halfway across America to raise awareness for foster children aging out of foster care and facing homelessness. Along the way, a group of generous supporters came together and purchased a beautiful bench from GoldenTeak, based in Lawrence, Massachusetts. They chose a bench for a reason. It represented the image of a homeless child with nowhere to go but a park bench to sleep. They went even further. They had a plaque engraved and placed on it, then presented the bench to Monroe Harding Children's Home--both to commemorate the walk and to thank them for all they do for abused and neglected children. Fittingly, Monroe Harding was also where I began my journey on January 1, 2010. Several years later, the historic Monroe Harding house closed after 150 years of service, though the organization continues its important work at another location in Nashville. Not long after the closure, I received a call asking if I would like to have the bench. I said yes. When I brought it home, I sanded it down and tried to restore it. It had weathered many seasons outdoors. That's when I noticed one of the feet was broken. I reached out to GoldenTeak about purchasing a replacement set, but they wouldn't let me pay. Instead, they told me it was their honor to provide the parts as a thank-you for raising awareness for these children. And I couldn't help but notice the symbolism. During my walk, I also broke a foot--my right foot--just five miles from the finish line. And just as GoldenTeak stepped up for the bench, Dr. Allen stepped up for me. Because of his help, I was able to complete all 1,700 miles... wearing a boot. That's the power of community. When something breaks, someone steps up. And together, we make it through. If you're ever looking for a high-quality bench, I wholeheartedly recommend GoldenTeak. And to all the supporters who made that walk possible--and who continue to walk beside me in raising awareness for these children--thank you. Jimmy Wayne read more

GOLDENTEAK - Teak Outdoor Furniture - Golden Teak Bench - Furniture Stores Near Me - Lawrence, Massachusetts

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Update to my review and Sally's follow up. Her response is simply baffling. At no point was any of it remotely close to true and we are all now misled from her trying to cover up bad business. At no point we're there any missing parts on my initial problem, a bolt was simply over torqued upon construction and finally fell out a week after having the chair. I only purchased the footstools once, so that's a lie. I gave her ample time (over a week) to communicate with the manufacturer in replacing footstools before writing my review. It is disheartening to see her respond to my review with bold face lies. Absolutely disgusting. Pictures show the bolt of my initial problem. Clearly not lost as she said in her follow up. 1 of several lies. Other picture is that of broken footstool which the other one broke the same way shortly after the first. Which were both purchased at the same time not multiple purchases per her, yet another lie on her behalf. Just please save yourself the hassle and shop elsewhere. Sally please feel free to ask me via email to take this one done too. I told you I was upset and might consider in due time. Then I came back to see you call me a liar. I was appalled and am still in shock reading for follow up. FYI these are here to stay. read more

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Excellent value, easy assembly (we figured it out in just a few minutes with minimal tools and minimal space in our city apartment.) Teak oiling was a breeze and we do minimal maintenance yearly now. If we could figure it out.... so can you. Teak is a great wood and it is nice to find a company who is easy to reach and work with. We will definitely be back to purchase more once we have some more space! read more

I ordered a 30" round table and two folding chairs. the instructions for putting the table together were useless and I had to call the company for assistance. I suggest a YouTube video. The quality of the furniture appears good however the ordering and delivery are highly flawed. I specifically noted delivery would have to occur after a specific date and then got a call telling me it would be coming before then. they had to call off the shipment which probably cost them $. I also specifically requested White Glove delivery into my condo unit (as their own instructions say to do) only to be told that they only offer curbside delivery. Seriously? They were going to leave a 130 pound pallet containing the furniture on the loading dock of my highrise condo! That left me negotiating with the driver to bring the furniture to my unit and take away the heavy wooden pallet. That is a ridiculous position to put the customer - as well as the drivers - in. They shouldn't be marketing the furniture to individuals if they aren't going to offer white glove service that we can pay for up front. That way the homeowners don't stress about delivery and the trucking company can plan for the service. I won't be buying from this company again. read more

I have 2 Rockport folding patio chairs and I have one problem with the way they are assembled. The front legs are set too far back from the bottom part of the seat. They are not vertical to the front of the seat. The armrests are too angled too high towards the front. When you want to get off the chair and grab the armrests the chair will lean forward and the chair will kick backwards. read more

Ordered a set of four pieces of teak for my shower floor. The quality of materials was excellent. The fit is almost perfect. Incredibly quick delivery. read more

GOLDENTEAK - Teak Outdoor Furniture - Teak, shower floor - Furniture Stores Near Me - Lawrence, Massachusetts

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update to my initial review (this is based on the customer service I received after posting a negative yelp review and not based on the product that I purchased which I still feel was poorly designed and not worth the purchase. Once my issue was finally resolved, Sally sent an email to me asking me to delete my negative review. I feel strongly that good customer service should not be a result of a poor yelp review, so while I won't delete, I am happy to update) Sally at GoldenTeak was responsive once my negative Yelp review was posted and after several emails, zoom calls and attempts of proposed fixes I was still unable to get the pedestal table to stop wobbling. I'm fairly handy and not sure that my "inability" was the problem and feel it was more a design issue. Sally graciously offered to have the table picked up completely assembled and not boxed, despite their policy of saving original box for return if needed. She refunded my purchase price including shipping once the pick up was complete. Great customer service for those who are willing to publicly post complaints was my takeaway from this experience. read more

From start to finish this business was an pleasure to work with. Elle was great helping us plan and order our teak dining set and was even able to modify an existing set to our needs. This business is extremely military friendly and I encourage anyone looking for beautiful teak furniture to give them a cal read more

GOLDENTEAK - Teak Outdoor Furniture - Furniture Stores Near Me - Lawrence, Massachusetts

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Customer Service Nightmare! The management/owner Elle fails to realize what good customer service is. Her answer to a problem with the furniture they delivered is to send a sand paper kit....this patio set cost over 3k! So in return for a damaged and written on piece of furniture Elle offered compensation of a $50 cutting board?!?! Seriously? When explained that a request of 10% be refunded Instead of the company having to Incur the cost of picking up the table and sending a new one this request went completely ignored and her concern was did we get the sanding kit? So the table remained and answer never received and in that time the wood was treated with the golden teak recommended oil and not only was the treated area subject to water/mold/mildew damage but the untreated areas were as well. The directions and drying times were followed and exceeded before this issue came to be. So we are again left with further disappointment and deflection by Elle. Sad to say Elle but it appears your grade A quality teak (at least in this case)...isn't the case! Heart teak (grade A) is supposed to be dry and dense naturally to prevent this issue from occurring...the "teak" that appears to have been used in this case is one located towards the bark and the more porous of the teak wood(not grade A). So to golden teak and Elle I hope you improve your customer service skills because to say they are terrible is an understatement! And by all means possible look somewhere else before buying something from this company!!! read more

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BEWARE- I have never written a review/complaint on a company before but unfortunately based on my experience with Elle and Goldenteak I have been left with few options. Initially, when we received our 6-piece patio set, we were disappointed that there were small chips on the table and actual writing in pen on one of the table slabs. Having spent over $3,000 I was not expecting these defects/imperfections. Given the exceptional reviews about the quality of their products I was disheartened but optimistic the company would work with me and remedy the situation. When I spoke with Elle regarding these problems, she was dismissive and argumentative that these were not defects and initially offered a $50.00 cutting board, which I never received and a sanding kit. The sanding kit did arrive and was useful in correcting the chips, but the pen marks remain on the underside of the table. The next issue occurred once I applied the recommended teak oil. The set looked amazing! It was outside for a total of 4 days, after an evening of rain, the following morning the set had black mold and mildew spots everywhere. I was devastated! Again, I called and spoke with Elle, she blamed the humid weather conditions, and made assumptions that it was my negligence (not cleaning the table properly) that caused this problem. (After speaking with a local wood expert, I was informed neither of these things would have caused the severe mildew and mold on the set.) Throughout my email correspondence and phone conversations with Elle there was never an acknowledgement of their responsibility and that this possibly could be a manufacturer issue. This is probably because there is no intent of honoring their 5-year warranty on product defects. What was recommended, is I hire a company to clean the table and chairs. In my experience with this company I received despicable customer support and a complete lack of accountability. Clearly customer satisfaction is not important to this company or honoring their warranty. I am extremely saddened by this experience and unfortunately, I'm left with a teak set that will cost time, money and missed family dinners this summer due to the extensive nature of the unknown restoration needed for this defective teak patio set. I would never recommend Goldenteak based on this heartbreaking and costly experience. read more

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Three years ago I ordered a pair of teak deck chairs for the cockpit on my boat. I had found them by searching on line and fortunately I came across Golden Teak. The chairs were competitively priced, they arrived within a few days of the order along with the cushions. That summer a bronze bolt on one chair broke, I called and within two days I had a replacement. I am in the boat building and use a great of teak for our trim, the workmanship, quality, and the customer service I've experienced will keep me coming back when I need more teak furniture. I highly recommend Golden Teak. Dave Foynes Fatty Knees Boat Co. read more

Updating after seeing Sally's response. What she claims is totally false and if you read the other bad reviews you'll see she seems to have an excuse for every customer complaint. I'd recommend staying away from Golden Teak. read more

The Wood Carver aka Goldenteak.com is a company that we took a chance on to buy our teak furniture online. We had a hard time finding reviews on the company and we couldn't find anything on them. With us being in California, we were worried about the product we would be receiving since we didn't see it in person. After contacting them directly, I spoke to the owner, Elsa, and she explained to me why they were so much cheaper than other retailers that I have found online. Basically, they are a wholesaler that direct ships their product and removed the middleman. All I have to say is that Elsa is absolutely wonderful and put my mind at ease with making a large purchase with them. We placed the order on June 20, 2013. The furniture shipped out FREE via YRC freight on June 26th due to a back-order on the cushions. We received our furniture on July 3rd (Just in time for the 4th of July). The quality of the natural teak was beautiful and did not take a long time to assemble. It literally took us about an hour and a half to assemble a couch, love seat, single chair, coffee table, and end table. We were so impressed with the products and services that we received from Goldenteak.com that I had to open up a Yelp account just so I can write the only review you will find on their company. We have even told our family, friends, and neighbors about Goldenteak.com so they can purchase any future teak furniture from them. read more

GOLDENTEAK - Teak Outdoor Furniture - Beautiful Teak! - Furniture Stores Near Me - Lawrence, Massachusetts

We recently purchased the Rocking chair set with occasional table, the Captiva Dining Set with 6 Providence chairs, and Umbrella and cushions. We had a difficult time finding quality outdoor furniture at a reasonable price from a reliable dealer. After some lousy experiences trying to buy furniture on line, we decided we needed to physically see the furniture to understand the quality. We found Golden Teak and visited the showroom in Lawrence. Elle was extremely friendly and helpful in selecting what was right for us including sales and deals. We had all the furniture delivered according to our schedule (less than a week) at no extra charge. All items were well-packaged and were not damaged in any way. The Rocking Chairs and Occasional table were easy to assemble although the Rocking chair could use better instructions. We are still waiting on the cushions (not due just yet) but I expect they will be the same high quality as the furniture. Overall, we are very pleased with the product, service and responsiveness (Elle was answering my questions @ 10:00 at night!). I gave 4 stars out of 5 because we have not yet received the cushions. We highly recommend!! read more

I just purchased a wonderful deck set with umbrella from Golden Teak. They were super attentive and took time to answer all my questions. Their timeline and prices were realistic and the quality of the product was outstanding.I would highly recommend them , very professional and excellent prices. Going forward I will always look to Golden Teak first. Thank you Golden Teak team! read more

We just ordered two lounge chairs, cushions and a small table to go between. And a butcher's cutting board (every kitchen needs one of those!). So far, we have been very pleased with the quality of the furniture, the ease of use, and comfort. And the board is a delight. We have worked with Taylor in customer service and found him to be very proactive when there was a holdup and very helpful with timing issues. We received one cushion because its mate was on back order...then it turned out the manufacturer discontinued that color. GT quickly (5 minute conversation) showed us what colors were available and sent us two of them...within 24 hours of the problem coming to light. That's customer service. Thanks, GT! read more

We purchased nearly $5000 worth of Goldenteak teak furniture with Sunbrella pads about six months ago. One of the chair cushions had a beaded seam that was not sewn properly leaving a two inch hole along the seam. When we called Goldenteak about the defect, and sent them pictures of the defect, we were told the hole isn't a "defect" - "it's just a small hole". So much for backing up their products! Anyway, the lady said they would do nothing to fix the hole but they would credit us $50. The $50 credit has never showed up! The brass fasteners they use on the chairs are very soft and their socket heads strip out easily when you try to tighten them. I've had to replace several of the brass fasteners with strong stainless steel fasteners. The arms on the chaise lounges are very flimsy at best. Overall, the wood furniture is okay. The fasteners they use are cheap, soft, junk. The cushions look good, except for the defects. . . Look elsewhere is my recommendation. read more

I've had a great experience with goldenteak. Over the years, I have had several of their products and have reordered a couple of times. Elle was very helpful in finding products that would work and explaining how the grading of teak worked. I did refinish mine (used teak oil), and had no problem. Any dings I noted were easily buffed out, and honestly, I expected them, as this is kiln dried but otherwise unfinished wood. Super easy to fix and I enjoy it! read more