I had a very disappointing customer service experience. The person who helped me, was the "manager", had a very unmotivated and unhelpful attitude. She told me that the shoes I wanted would take about two weeks to arrive. However, when I called the Aspen store, they told me they could ship them to me in just two days, how can someone from a different store be more efficient than the person who was supposed to help me in the first place? When you are paying this much money for a pair of shoes, you should at least receive good customer service.
A few days later, I returned to exchange my shoes and was helped by Oscar. He was definitely the best and provided excellent service. Thank you, Oscar. read more