Additional edit: Tricon's check bounced after it was initially deposited, leaving me over $1000 in…read morethe negatives.
Edit: On Monday 11/17, after posting this, I received a call from Giovanni explaining that they would need to issue a refund check (something that was not mentioned by anyone the week prior). She somehow had a mailing address that was actually just an address mentioned in my residence history and was never given as my current address. I provided her with an accurate address and she said they would overnight a check to me. On 11/19 I received a check in the amount of $2249, not the $2449 I paid. I was not refunded the initial $250 deposit for "holding" the home that was quite literally never ready, even after I was finally allowed to tour it.
Original 11/17 review: I really wanted to leave a better review, but I feel others need to know the situation they may find themselves in with this company.
I toured many Tricon homes in Colorado and liked their self-tour option. The homes I saw were well maintained. During my search, I found a "coming soon" home set to be ready on 10/29. Because of how fast the market moves, I applied on 10/13, was approved on 10/14, and signed the lease on 10/16. I paid the $250 holding deposit plus the full $2,249 security deposit--$2,499 total. I was told this was part of their pre-lease agreement, meaning that after touring I could transfer my funds to another home or receive a full refund if it wasn't a good fit.
On 10/27, I emailed our main point of contact, Giovanni Villar, to confirm we were still on track for the 10/29 tour, and she confirmed. On 10/29, I emailed at 8am and later called around 2pm. Giovanni said she would check and call me back. I didn't hear back, so I emailed at 6pm and was told she still couldn't confirm. That was delay #1.
On 10/30, I was emailed a new estimated completion date of 11/3. Delay #2.
On 11/3, I emailed Giovanni (and the other team members cc'd--Lindsey Bender, Kerri Loeber, and Rodney Carr). No response all day, and calls to Giovanni went to voicemail. I called the 800 number and was told they saw a note that the home would be ready 11/7.
On 11/4, I emailed again, and Giovanni later confirmed the new 11/7 date. Delay #3.
On the morning of 11/7, I emailed again. No response. I called Giovanni--voicemail--and then the 800 number, who said they would message my leasing consultant, Lindsey. Instead of a call, Lindsey emailed asking someone else on the thread to update me. After I replied saying no one had contacted me, Lindsey called that night and said she would confirm with the team on Monday 11/10. Delay #4.
On 11/10, I emailed again. While waiting, I toured other homes. Later that day, Lindsey texted me a code to tour the property. This was only four days before my scheduled 11/14 move-in date, and my current lease ends 11/30, so these delays significantly cut into my time to secure housing.
The home was nowhere near move-in ready. There were many issues that clearly hadn't been addressed in the 2+ weeks of delays. I sent Lindsey an itemized list, as she requested.
After seeing the home and considering the lack of communication, inconsistent information, and ongoing delays, I decided not to move forward. I emailed the team on 11/11 asking to cancel the lease and receive my refund per the pre-lease agreement, and included the repair list. I received no response.
I called the 800 number and was told my lease was canceled and I'd be refunded in 2-3 business days. Today is 11/17. I have received no written confirmation, no refund, and no pending transactions. I called twice more and was told notes would be left for someone to contact me. No one has contacted me.
This entire experience has been frustrating and overwhelming. I paid $2,500 for a home I was not allowed to tour for almost a month and had consistent issues reaching team members once I paid my deposit. There was no transparency about the home's status, and even the pre-lease agreement details were inconsistent depending on who I spoke with. Now I'm stuck waiting for $2,500 I urgently need for bills because nothing is being handled in a timely manner.
If Tricon resolves this quickly and refunds me fully and promptly, I will update this review to acknowledge their efforts to rectify this issue. If not, this review will remain as is.
