I usually avoid doing business with companies that have less than a 4.9-star rating, especially if they have fewer than 100 reviews, and because there are so many to choose from that have that rating or above anyway, so under normal circumstances I probably would have passed on this one. Because of that, I was honestly surprised to log in and see only a 4-star overall rating. Based on my own experience over the past couple of years, I wouldn't give them anything less than 5 stars. That said, my experience has been almost entirely with Kelly, so she's the reason for my rating. Kelly has always been incredibly responsive, follows up quickly, and handles everything accurately. On the other hand, when I've emailed other company email addresses, I haven't received responses. I also once called with a billing issue and spoke with someone else after asking for billing, but my issue wasn't resolved at all, which was disappointing. I eventually reached out to Kelly, and she took care of it promptly and correctly. So my 5-star rating is really for Kelly. If she ever leaves, I may have to come back and update this review because she's been the reason my experience with this company has been consistently excellent. read more

This property management company is the worst. For years we have requested they trim down the bushes on one of their commercial locations. Homeless take up residency sleep, urinate while children are walking by to and from school. This is an ongoing problem and they just don't care. They have ill communication, no one answers the phone except for a robot. Yesterday a dead body was found in the bushes after continually bringing this problem to their attention. Trash and debris piles up in the bushes and all the guy does with a backpack is blow the trash further away against the building. Instead of taking a proactive approach they choose to take a no active approach. Thanks a lot Interpacific management for making our neighborhood go downhill rapidly. Avoid this company at all cost! read more

There was an issue that I was unaware of through no fault of my own, and Kelly Rankin jumped into action immediately and took the necessary steps to resolve the matter at hand in a caring and professional manner. She took the time out to explain step by step where and how the mishap occured, and I will always be thankful and grateful for what she did. It feels good to know that inspite of everything going on in the world, there are still people like Kelly who truly understand the importance of showing kindness. Thank you Kelly....I really appreciate you. read more

This review is long overdue. I want to express my sincere appreciation for Yasmin Fahid, Property Manager at IAM. Yasmin is consistently responsive, professional, and a pleasure to work with. For example, I recently submitted a request over the weekend for several years' worth of HOA statements. The next business day she had already provided every document I needed. Her efficiency and follow-through are unmatched. Thank you, Yasmin, and thank you to the entire IAM team for your continued excellence and support!! read more

Interpacific Asset Management is THE BEST! Look no further. I have worked with the IAM team for the last 3 years as President of my HOA. Angela, Kelly and the whole IAM team are our team. I know I will have the support, measured insights and experienced thought partnership required to lead an HOA. They are dedicated to our success and ALWAYS responsive and helpful. Their engagement in vendor selection and oversight is top-notch. Our HOA has never been more secure operationally and fiscally. read more

I am new to this community and this company/HOA. Interpacific Asset Mgmt are by far the most helpful, responsive, and most professional team I've ever interacted with. I've been with a few different HOA companies during my days. No Complaints, but the shine above others. I appreciate all the help I got from Liz A. Thank you Liz, Molly and I appreciate you. read more

The managers are amazing, they care about the communities, the maintenance department make sure work requests are handled in a timely mannor, and the accounting department works wonders making sure Boards are able to understand and prepare for future budgeting expenses. read more

This team is friendly, professional, has great connections, and is very helpful. They will go above and beyond every time to try to find the information needed for anyone who reaches out to them. They are also well connected with different vendors and maintenance teams and have done a great job assisting Our community with the management of our property! I would recommend Interpacific Mgmt Company huge shout out to Angela and Kelly! Thank you for all you do! read more

This company and management team are always a pleasure to work with. They are responsive, knowledgeable and professional. Yasmin, Kelly, Angela, and other support staff - always on top of things! read more

We've been personally working with Interpacific for close to a decade now, and they are hands down one of the best management companies we've ever worked with. Their team is tight-knit, organized, and incredibly professional. We work with several other management companies, but Interpacific stands out as truly top-tier. Their communication is excellent, they're straightforward and no-nonsense, and they always get things done efficiently. Highly recommend them to anyone looking for a reliable and well-run property management team! read more

Interpacific Asset Management - Commercial unit remodel - Property Management Near Me - Westminster, California

If you have Interpacific as your HOA management company, then you've probably worked with Angela O'Donnell and Kelly Rankin. Let me just say this: these two are rockstars. Not the kind that toss TVs out of windows, but the kind that actually return emails, solve problems, and genuinely care about our community. Angela is sharp, no-nonsense, and always on it--whether it's a compliance question or helping navigate some random HOA curveball. She's calm in the storm and gets things DONE. Kelly? Equally awesome. She's a straight-shooter, super responsive, and has a way of handling things that just makes life easier. In a world where customer service is hit or miss, Angela and Kelly are the kind of people that make you say, "Wow... they actually care." They've both gone out of their way to help me more than once, and I truly appreciate it. Big thanks to Interpacific for having these two on the team. read more

To make a long story a little shorter, Interpacific Asset Management saved our HOA's butt. We had to terminate our existing manager for nonperformance. Our HOA was in a state of disarray, and many of our owners were so upset that they stopped paying their monthly assessments. We brought IAM on, and they worked tirelessly to get us straightened up. Big kudos to Kelly who single-handedly contacted all of the owners who were delinquent and got everyone caught up. Angela worked closely with our attorney to get a large assessment for a new roof voted on and approved in record time. In summary, Interpacific Asset Management is the best HOA management company I've worked with in 20 plus years of experience. I highly recommend them. read more

One of the best management companies in the business. Been working with them for 20 years now. Super organized, professional and know how to transform communities. Would highly recommend. read more

Interpacific is a fantastic company to work with. Their response time is punctual, and they go above and beyond my needs. The staff is truly amazing...I couldn't recommend them enough!!! read more

IAM is a great management company. They give excellent service when you call the main #. Kelly will help you with anything! Our property manager, Tania, is wonderful. She is polite, professional, and diligent. She is easy to work with and she knows what she is doing. All staff at IAM have been a blessing and great to interact with. They work well with eachother also. Calls get returned, messages get passed, and they have the best service. IAM has been able to get us out of the mess we were in from being managed by a different company. Hats off to Angela and her team of great workers! read more

My HOA has used them for years, never had an issue. Recently we had a major flooding in out club house, they really stepped up during the crisis, I'm impressed. read more

If I could give zero stars I would. I lived in a community for over 4 years that was run by this management company and they have been nothing but a nightmare especially at the end of us living there. The unwillingness to help and solve problems is incredible. Stay away from this company and anyone who works for them. They treat you like scum and steal your money then blame you for issues. read more

I wish I could give a 0 star rating instead of 1 star. Unfortunately, my building has an HOA and it's run by Interpacific Asset Management. When it comes to resolving issues, they are the worst and not at all helpful. I've been dealing with a disrespectful neighbor who has been leaving his stuff in my assigned parking spot, where I park daily. Despite MULTIPLE phone calls, emails, video, and photo evidence sent to Interpacific Asset Management to resolve this and put an end to the problematic behavior, they have done little to nothing. The problem has continued, and Interpacific Asset Management's manager responds to my concerns passive aggressively and condescendingly. At this point, I'm not sure what they actually do since they don't enforce their own rules or the safety/quiet enjoyment of the tenants here. I can't believe it takes this much outreach to try and get a simple issue resolved. read more

This is the worst association ever! I have reported structural damage that I have on my patio last year.my patio is currently seeking into the ground and the wood beam that holds up my patio ( I live on the 2nd floor) has a crack from top to bottom on all four sides! I was eking outside last year and my foot went through the floor!! I also have mildew in my restroom and my garage and the association is not helping me and does not care about my safety or health! read more

Interpacific Asset Management - Mold in garage@ I reported this to the association last year !!! - Property Management Near Me - Westminster, California

Our community has been managed by IAM for five years now, and it's been such a pleasant experience. Professional, courteous, and efficient, they stand out with their high standard of care for residents. I would highly recommend them to anyone looking for an honest and competent property management company. read more

Being a positive person, I too have held off writing this review in hopes that things would change. After more than three years, I've come to the conclusion things won't. I have found that Angela O'Donnell and the staff at InterPacific Assets Management (excepting Emily) are extremely uncommunicative, unhelpful and often "pass the buck". Over 90% of my emails and calls have gone unanswered. I'll suggest that any and all of their positive yelp/google reviews are from HOA Board Members not from association members/homeowners having issues with said board. I live in a resident owned mobile home park and many of our HOA members are having major problems with an overzealous, petty and vindictive board of directors (BOD), a board that has members who have held onto control for 30 years, a board that has definitely forgotten it works for homeowners and not visa versa. Though many of us have asked numerous times for a modicum of support and protection from Angela and the staff at InterPacific Assets Management, our pleas for assistance go unanswered. I'm a very long time resident of our mobile home park (1990) and am just one of the many owners personally experiencing our current board's extremely capricious, petty and disenfranchising behavior. We're trying to make some changes via the election system but Angela and InterPacific Management do their best to help the BOD disenfranchise it's owners. Instead of empowering those who are wanting to run for the board and make changes, Angela O'Donnell and her team are doing their best to support the current BOD in their costly schemes to make participation in our next election as difficult and confusing as possible. Especially now, after the recent passage of California State Senate Bill 323 (10/14/2019), Angela and her management company should be calling these failings into question; suggesting proper and fair solutions. Instead, InterPacific Assets Management has allowed our BOD to send out incorrect candidacy forms twice now, both containing blatant violations of the HOA Election Reform afforded by SB323; by their actions it seems they weren't even aware of the new SB323 HOA laws. These election rule violations are prime examples of the wasteful and incompetent behavior Angela O'Donnell and InterPacific Assets Management supports and participates in on a regular basis. Their website states "We recognize that each client, vendor, tenant, homeowner, or employee has a unique contribution to make to our team effort." I have yet to experience this team effort. Many other homeowners here can say the same. My advice: hire anyone else. Absolutely anyone. read more

bad service, over charged, building unmanaged, Bad communication. The building was very unmanageable, due to the fact of damage already there. read more

Absolute worst property management company! Everyone in our building unanimously agrees. Stay away, save yourselves and your HOA from wasting money and the frustration of dealing with unbelievably incompetent clueless people. The staff is foreign and struggles to communicate verbally or via email in a way that makes sense. I saved their emails as examples of what NOT to do and NOT to say. Lazy, non responsive, does not follow through on action items.. the list goes on. Their 5 star reviews are definitely fake. No way at all anyone is happy with this company. I don't believe it at all. I wish there was an option for zero stars for them. read more

Interpacific management company was not only a great company to work for but the managers truly go the extra mile and care so much for their properties . Ana R. goes above and beyond to make sure all properties are in great conditions and for all tenants to be happy in their communities. I recommend Interpacific and Ana R. for all property management needs. read more

I live in The Palms in Cerritos as s new resident since June. The upkeep and maintenance is really not suitable for a nice community. The management company does not follow up on resident complaints or concerns the grads was unkept for over a month. The gate was broken and unfixed for close to two weeks. The place need serious repairs and paintings. We complain to the board hired attorneys and called code enforcement to the city. The women who works with usis rude to board members her bosses and treats the residents horribly. The maintenance is absurd but they keep harassing residents on small issues while the community is unkept and filthy. Do not use this management company they are unprofessional and treat the board and residents with no respect. Change is necessary please call me if you have any question Kathleen 323 350-0111 I have pictures to share if anyone would like to review. After I hired a attorney I was able to get information on owners and financials of this organization at The Palms. I never received pool keys when I bought it so I requested two keys they charged me 100 dollars each for two keys and blamed the board because I'm friends with one of the board members that will not sign off on there recommendations. So this Yasmin blamed my friend because she asked for hundred of keys. Blame the board. Is that the most unprofessional behavior you've ever heard of. They had a board meeting no agenda or minutes from the March meeting with s full quorum and a closed session where they told me to leave. Board member said she never new we have to publicly post the agenda for the community to see. They posted at the bottom of the mail boxes after I paid for a attorney that the sprinklers hit and dogs urinated on. This is a management company you do not want to work with. Pictures to follow please call me so I can give you a recommendation . She sent a email to a board member and said find another management company if you do not like it. What happened to being in service. Do not contract with this organization !!! read more

Thank goodness for Interpacific Asset Management. We have owned our condo in Huntington Beach, CA for 21 years and know we are fortunate Interpacific is our HOA. They are prompt with follow up, resolution and as important managing the delicate balancing act between the volunteer homeowner board members, residents and written policies. Thank you Angela, Ana, Jordan and the whole team for your past, present and continued excellent support. read more

I live in a community in Orange managed by Interpacific, I can't say enough good things about this management co. They're very responsive, pleasant and professional. They're doing a great job with the community I live in, I've lived in this community for 11 years, in 11 years we've had 4 Managment companies, but by far Interpacific is the very best. I communicate mostly with Angela O'Donell and she is beyond great and professional. I highly recommend them. read more

This is the second management company since I've been in our HOA, and they are far superior to our previous one. In my experience they're knowledgeable, responsive, and handle difficult situations well. My only nit is some of the service contractors made available seem pricey, but that may be because I'm older and I haven't adjusted to what in home service costs these days. read more

Our HOA had Interpacific Asset Management for two years. As President I worked very closely with their team ... especially Angela. Angela and her staff have always been professional, courteous, and responsive. Whenever someone would call them with an emergency after hours Angela would immediately reach out to our park manager and/or myself to get the situation resolved. Angela and her staff are team players, and they worked closely with our employees to make our park the best it could be. IAM addressed any issues our park had professionally and efficiently. It was a pleasure working with IAM, and I'd gladly recommend them to anyone! read more

This company has hired a utility company out in FLORIDA for a mobile home park in California! My bill I kid you not is in the $3,000.00 mark. My meters have been read wrong for months on ended until apparently October according to Angela O'Donnell my meter readings have been correct since the month of October but nothing else has changed and i'm still getting charged monthly with this utility company around $1,000.00. Angela had asked for copies of my utility bill and I gave her every bit of information possible and as of yesterday 11/25/19 I was sent a letter stating 10 days to pay around $2,000.00 and a $25.00 charge on my monthly assessment. This place has also allowed harassment towards me coming from the maintenance guy they hired and tried to fine me for saying I had harassed the maintenance guy when I have 3 witnesses who saw the whole incident go down. The second incident was with the Vice President who in Spanish yelled profanity at me. Yet neither of them got fined with the " code of conduct policy" this park has. This management company also doesn't make any modification for anyone who is disabled not even when you personally turn in a form asking why and showing why. They've also allowed racism happen when the board committee here told a Hispanic homeowner " if you can't speak English you can not speak here at all" They allowed construction of a solar project happen without giving a proper announcement until the day of where everyone's cars got fenced in. They have been saying this project would be done in 90 days on 8/19/2019 and to this day 11/26/19 the project hasn't finished and isn't expected to be finished until some time in 2020. read more

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I highly recommend the team at Interpacific Asset Management. I have been a resident in a community managed by Interpacific Asset Management for the past 3+ years and I have nothing but the highest regards for their support & maintenance of our community. Over the past three + years I have had the pleasure of working with several of the team. Angela, Ana, Yasmin, and the entire team have always been quick to respond to concerns and repair notices. As a board member for some of that time I have also found them to be very supportive of keeping the board informed and also carrying out the boards desires when it comes to enforcing our community rules and regulations. As the management company is only carrying out and implementing the desires of the board and have to do so in a timely manner, I applaud them on their communication in a professional manner. read more

I have lived at the Palms since June 2006. I've seen a few management companies come and go but this one is by far the worst one. They obviously are on the take with these substandard unprofessional vendors they hire to do maintenance in our community. They even hired a security company that had ex-cons working for the company and all of a sudden we had vehicle break ins and had several homes burglarized. This company clearly has bitten off more than they can chew. All they do is harass residents for the most idiotic reasons. I'm sure the idiots that are on the HOA don't help. Thank God for the few on the board that truly have our community's best interest at hand. I'm hoping we will be replacing them in the near future. I would definitely not rehire this company to manage our complex and warn anyone from even considering them to manage their community. read more

First of all, it's SUPER SUSPICIOUS that all the good reviews are written on or around November 5, 2014.... Interpacific is the worst property management company I have ever dealt with. In my previous career as a real estate attorney, I worked with property managers on a daily basis and found that most property managers were so pleasant and quick to respond to issues. That has NOT been the case with IAM. Mandy Farmer is the property manager that has been assigned to our condo association and she's been terrible at responding to issues in a timely manner. She also has no sense of understanding of the issues affecting condos and fails to think outside of the box (or even in the box, ha). By way of example, our small condo association has had an issue of ants in the common area that are making their way into several units, and Mandy simply responded to my email saying: "Thank you for your emails. Unfortunately, pest control inside the units is the homeowner's responsibility." I emailed her back saying that the homeowners are requesting pest control in the common area (which is the association's responsibility), and over a week later, she's failed to respond in any manner. I often have my friends who are members of HOAs and COAs ask me for referrals and I go out of my way to tell them NOT to use IAM because of their terrible customer service. read more

I've waited for some time to write this, primarily because I wanted to think that things would get better. Alas, a little over a year at our property, and I'm still dissatisfied with Interpacific and our property manager. Emails go unanswered or with prolonged delays. Solutions are slow to implement or poorly made. I understand that there must be multiple properties to deal with, but we choose to do business with IAM, they should hold up their end of the contract. From the COA side, we're just about ready to jump ship - we've waited long enough. read more

Our condo complex has used Interpacific Asset Management for 5 years. I am no longer at the property, but use it as a rental and have had a great experience with them so far. I email my contact Angela and she is very prompt in getting back to me and providing a solution. If there is an issue with my unit, she also notifies me which I appreciate. We had another company previously (who's name I don't even remember and the my interactions with them were not nearly as pleasant. I feel in good hands with IAP. read more

I've been an owner in our condo building since late 2012 and IAM has provided our association with excellent service. While I can't speak for other property managers, Yas and her team has been delightful and professional to work with. Emails to questions I have are answered in a timely manner ( Less than an hour or in some cases in a couple of minutes!). In addition, when I needed pest control service or have a plumbing issue in my Unit, Yas and her team has our vendor and handyman out within 24 hours or a few days (depending on the service). Recently, I was placed on the board for our association for the past three years and the service has continued to remain the same. If your condo association is in need of a new property management team, myself and our board highly recommends IAM, Yas, and her team! 5 stars! read more

I was on the HOA board for a number of years at our Huntington Beach condo. Our property posed some very challenging maintenance and service issues for the HOA. Angela was our primary representative and she was responsive, professional and her follow up on all service issues was impeccable. In particular, Angela, Jerry and her staff guided us through a very challenging and costly structural repair project with a positive outcome within budget. I recommend the services of IAM without reservation. read more

Interpacific does a great job managing our HOA and our property manager, Yasmin, has been a pleasure to work with. They are quick to respond, helpful when needed and always friendly. Would highly recommend them! read more

Interpacific Asset Management is by far the worst Property Management company I've ever dealt with, and I've worked with a number of them. This may be due to the fact that they are based out of Orange County and yet are trying to manage a property in East San Diego County. This could also be only a reflection on the manager that I have dealt with as I have not talked to or worked with anyone besides our community manager. Either way, my fellow homeowners and I have started to put together a case to end the contract with IAM. Some of the issues; Delayed problem resolution Lost HOA payments to be mysteriously found 2 weeks later and deposited Customer Service; difficult to get a hold of, not helpful Unprofessional I would not recommend using them. As a side note, they do not have an option to setup electronic payments without charging you $3 or $4 each time. read more

I've been working with this company for over a year now and they are very accommodating and professional. My property manager services and responds to every one of my requests and they have very reasonable rates. I highly recommend this company for any HOA or landlord who wants that special attention from 'real' people not a huge corporation that makes them feel like a number. read more