I cannot recommend Kaylee Tolbert and the team at Starcrest Escrow highly enough. From start to finish, Kaylee demonstrated exceptional professionalism and expertise that made all the difference! Our sale came to Starcrest from another escrow office that unfortunately lacked experience with manufactured home transactions. What could have been a complicated situation was handled seamlessly by Kaylee, who clearly knows her business inside and out. Despite the nuanced nature of our transaction and our need for a quick close, she never missed a beat. Kaylee kept us informed every step of the way, was always available to answer questions, and made what can be a stressful process feel manageable. Beyond her technical expertise, she was genuinely friendly and personable, which made working with her a pleasure. If you're looking for an escrow officer who combines deep knowledge, efficiency, and excellent customer service, look no further! We'll definitely be returning to her and her team for any future transactions, and we encourage anyone in need of escrow services to do the same. You'll be in excellent hands.​​​​​​​​​​​​​​​​ read more

Thank you to Starcrest Escrow. Kaylee you rock! You were so thorough, supportive and collaborative as we went through selling my deceased parent's home. I was warned by others that this would be a difficult process in California (I live elsewhere) and you proved them wrong. Thank you. read more

I would not recommend this escrow. It may caused you the sale. Lynnette was our escrow officer and never answer the phone. Both buyers and seller's waited for her to set the close of escrow. In my 20 years of real estate experience I never waited for an escrow company to close a sale. She set the closing date as of the 30th of April, Tuesday, and she closed the file on Friday May 3rd and never requested an extension from either buyer or seller. and what was the delay? She missed requesting a death certificate! which should have been requested within the first 5 days. They are not detail oriented. They mis speak often on emails, and agents...you will get your commission check via snail mail and without a tracking number. Huge FYI for everyone doing business with them. I would definitely not use them again. read more

I highly recommend this company everyone there is wonderful to work with; however I have been working closely with one of the Escrow officers and she is the reason for my review. Lisa Davis is outstanding I don't no where to begin I wouldn't have wanted to do this without her. She is delightful she is so responsive also really keeps you updated. She made everything so easy, walked me thru everything on her end,she is so professional, experienced and kind. She works so hard and genuinely cares. read more

I was introduced to Starcrest Escrow for expertise in handling manufactured home sales. Initially I was referred to Christine, but she was ill and I was shifted to Patti. We had a timeclock ticking with everyday costing $40 in space rent. I asked Patti to do everything possible to close the escrow in four days. She and her assistant Nikki (Nicole) worked with me and delivered exactly what I asked. Their fees are reasonable for this type of transaction and they provided all of the required government forms in one package for signing. This was a "For Sale By Owner" transaction that we closed in 42 days from the original MLS listing date. That could not have been accomplished without the timely work by Patti & Nikki. I would definitely recommend this team in the future. read more

Starcrest Escrow - 1-Bedroom Mobile Home in Capistrano Beach, CA - Real Estate Services Near Me - Cypress, California

I would like to give a HUGE shout out to Kaylee Tolbert. Kaylee stepped in and helped provide contact details to us here at HomeGuard HomeWarranty. The buyer's agent failed to provide the home owner or HomeGuard HomeWarranty contact information to ensure that both parties were able to communicate with each other. The buyer's agent was extremely rude stating that they did not have time to "review previous clients" and that "you should find some other way to contact them.". This real-estate agent went on to say that Star Crest Escrow wasn't even the correct company who oversaw this sale. Kaylee stepped in and provided us with the missing information within moments of sending the request out. She was extremely professional and polite throughout my interaction with her. I would HIGHLY recommend Star Crest Escrow to any home owners looking to buy or sell. It's nice to know that this company doesn't just value their customers, but also the companies they are partnered with! read more

Do not use these people. They refuse to give me a copy of all my signed documents and disclosures after escrow closed. Not a neutral party. Do not trust!! read more

The BEST Escrow company around! Kaylee is my go to agent! She is responsive, always answers the phone (or calls right back), and gets her escrows closed on time! I will never use another escrow company again. Kaylee and Starcrest are our go to Escrow company for life! Thank you Kaylee for so many smooth transactions, I look forward to doing HUNDREDS more with you! :-) read more

The purchase of my first home was a timely and confusing one when dealing with the loan broker. Leanne with Starcrest was on top of her game the entire time. She was honest in letting me know of potential delays, she stepped in to obtain info from the loan broker when I couldn't get answers and she quickly expedited the closing process once all of the final loan docs were ready. She was always available every time I reached out and I just wanted to share the positive experience I had using this company. Thank you Leanne! read more

We've worked several mobile home deals with Starcrest. Not all of them have worked out well. They have also tried paying an agent directly without the Dealers consent. read more

Truly satisfied with this escrow company even when you need a fast paced escrow, they feel your urgency and work at your pace. Completely satisfied will continue to use them. Specially, Leanne Schafer she's the best read more

I am a mobile Notary with Indiana and I was contracted by a Mortgage company to do a quick late night loan refinance signing for a client that was 1hr away with an appointment time of 10:30pm. On the documents, it listed the notary fee as $275.00, I sent an invoice for $325.00 which included a $50.00 travel fee. The client did not sign after me being there for over an hour. I sent emails and also tried to call to clear up any discrepancies before I left for the night to head back home. No answer, and no response. I arrived home at 12:15am and was contacted again by the Mortgage company who apologized and assured me that he would pay be DOUBLE. The client ended up closing on his loan 2 days later, again an hour away in another city. The signing took 45mins to complete. I sent over the 2nd invoice to Starcrest listing the $275.00 notary fee and was told that I will NOT be paid for BOTH trips considering the fact that a 2nd trip was not anticipated. Well, Martha, no notary anticipates having to make a 2nd trip. I was told by email, that was very rude in nature, that I will not be paid for than $250.00 for the entire signing. I received a check for $270.00 ($20.00 extra), but I have yet to receive the initial $325.00 from the 1ST INITIAL TRIP!!!!! It has now been 2 months later and I am still waiting on my first payment. I don't care if it comes from the escrow company, the mortgage company, or the client himself, but someone needs to have a $325 check sent to me. This escrow company has been very rude from the start and this is my first and last time working with them. Martha Mendez was very rude and inappropriate in her emails. Please seek another escrow company!!! read more

I wanted to first say that not all escrow officers are created equal. It's all about the individual and if you have worked with Lisa Davis at Starcrest Escrow then I could stop this review now :) Lisa goes above and beyond with her clients to ensure all the I's are dotted and the t's are crossed. She doesn't work for any one realtor, so she has her clients best interest at heart. If you are looking to buy/sell/refinance a home, mobile home, or business you should reach out to Lisa and she will educate you and get you what you need before you begin that important journey. Julia B read more

Worst escrow I have ever worked with! Lynette the agent we worked with was extremely rude. As a lender myself who has worked with many escrow agents, I never worked with someone so incompetent. She refuses to answer her phone and only replies back with snarky emails. Avoid this escrow company like the plague, especially Lynette. read more

Meh. At times, especially towards the end of closing, Starcrest was very communicative, calling us or emailing us several times per day to make sure we knew what was happening. They also sent a mobile notary to us to make the closing process easy. However, a few times when I called, people were snippy with me and talked to me like I was stupid for asking questions- sorry, but I'm just a layperson buying a home, not a real estate agent! Also, our point person there quit during our transaction and nobody let us know what was happening for a while. They also didn't tell us about a few things our agent said they should have informed us about, such as a home warranty we didn't know we had! Overall, they got the thing done efficiently, with good communication for most of it. A little more patience and those important missing details would have made this a better experience. read more

When only the best will do you go STARCREST ESCROW . Deena is the only escrow officer that I know that will give up her lunch and stay late for you . The best part is her work is ,very knowledgeable , and efficient , I am not alone with my theory if you look at her new beautiful office there are a lot of clients and appreciate her. And rightfully so as she has earned it . Veronica B Yanovitch read more

Lynnette Sanchez and her team at Starcrest escrow truly are a pleasure to work with. Detailed methodical and highly efficient at their jobs. I have used Starcrest escrow to close many of my transactions and I will continue to use them. I have no hesitation in recommending them to anyone that's in need of a great escrow company. Mark Iroha New Western Acquisitions read more

I've been using StarCrest for several years. As an agent a great escrow company is mandatory. I use Patti The Wonder Woman. My escrows are smooth and everyone is happy. Thank you Patti!! read more

I would not recommend Starcrest Escrow, unless of course you have a lot of time to waste. It has taken Leanne twice the time to complete an all cash escrow, which in turn has caused my family a great deal of hardship and inconvenience. I wasn't offered a choice of Escrow company's to handle my Escrow, but I will NEVER choose or use Starcrest Escrow again. read more

Worst escrow company. I, as the seller did not choose this company, but as I am assessed fees to use their services it makes sense they would also extend to me the great "star customer service" as they supposedly state on their phone recording. The receptionist ALWAYS has an attitude when you call. Sometimes she wouldn't even state she was putting me straight to a voicemail and other times she would just blatantly cold transfer. Never would she say please hold or the person you are asking for is unavailable would you like her voicemail.... Christine Campbell was the rep assigned to our file and she was never available to speak to. Lucky if we got a reply via email. If zero stars was a possibility I would have selected that. I understand busy as I am a full time accountant, but clients are YOUR bread and butter. A little customer service goes a long way and so does word of mouth. My advice, use Express Escrow. Much better service! read more

Horrible experience, person who we worked with took forever to respond to our questions and sometimes wouldn't even answer our questions. We had to go there while at work to sign papers. Good escrow companies send mobile notaries, not this place. Terrible waste of my time. read more

I love Starcrest Escrow! Nicole is so great! She is always available and answers my questions. My client's love her. She is the smartest most efficient escrow officer I've ever worked with. I highly recommend Nicole and Scarcest! read more

I never had direct contact with Starcrest Escrow, but that is a good thing! I never had to contact them directly because everything went smoothly with my home purchase. All communication was through my RE agent and all documents were delivered to me by my agent or directly through the mail from Starcrest. Their services were performed in a a very efficient, precise, and timely manner. read more

I would recommend​ you DO NOT USE Starcrest escrow ​ ​unless you like to deal with incompetent and rude escrow officers. By far the worst escrow company after 15 years in the business. Lynnette, must be new to the business which one could deal with if she was not so rude and unprofessional! Every time she made a mistake (which there were a lot) she screamed and yelled and did not take the appropriate action to resolve​ the issue. She did not send out escrow​instructions​s for 2 weeks, did not order payoffs till we were just 1 day away from closing, Did not review file for missing items instead asked when it was too​ late and caused more delays. She stated she was personally aware of a non-disclosure​ on the transaction and did not relay the information to all parties​ for over a week. When asked why​ her answer was she can not be responsible for updating everyone in the transaction....? All Agents steer clear, if you want your transaction to be handled professionally and in a timely manner don't​ even waste your time with starcrest. read more

Whoa - this is THEEEE best escrow company to get on your transaction bar none. There are some good escrow companies out there, and some okay ones and some not so good ones. This one is great. Here's why. I have done nearly 12 escrow transactions and worked with nearly as many escrow companies - some good, most decent. But Starcrest Escrow is just awesome. First of all, officer Lynnette is some kind of escrow whiz - she knows everything about everything transactional. Ask her anything, she knows it. She works hard, she answers your questions within seconds - responsive triple plus. She deals with the lenders and buyer/seller/insurance without you having to do everything, and she is fast and accurate and stays on every deadline and doesn't miss a beat. She answered the phone every time I called - and had an answer ready. Smoothest and smartest escrow. Their notary was super nice, professional, accurate and quick. Their office is very nice and to sweeten the deal, the wonderful receptionist makes her own cookies every day to offer to clients. Highly recommend working with this company! read more