We used Performance Escrow's services to facilitate a refinance of our home. While very…read moreprofessional, I appreciated the fact that they did not have a sterile corporate feel to them. Deabra was very knowledgeable to any questions that I had and I felt comfortable with her understanding of the paperwork, which was extensive. Also appreciated the fact that they stayed open past business hours so we could get the paperwork completed within the time-frame. Definitely would recommend them if you you are in the market for an Escrow services company.

Used this company in a private (ie without realtor) real estate transaction based on seller's…read morerecommendation. Should have been the first warning sign. Lana seemed to have a personal relationship with the seller which she refused to disclose. Instead of being a neutral entity throughout the escrow process and the transaction, she consistently sided with the seller and performed to his demands which resulted in unnecessary delays and additional cost for us. Unfortunately this is not a business that can be trusted and therefore can not be recommended.

We had an outstanding experience with Coast City Escrow from start to finish. Selling a home can be…read morestressful, but their team made the entire escrow process feel organized, efficient, and remarkably smooth. Their professionalism, attention to detail, and communication were exceptional throughout the entire transaction. At every step, we were kept informed about what was happening, what was needed from us, and what to expect next. Whenever we had a question or needed clarification, the team was responsive and made sure everything was handled promptly. A special thank you to James, Barb, Gwen, and Alice, who went above and beyond to help us successfully close out our sale. Each of them was incredibly professional, knowledgeable, and helpful, and their coordination made what could have been a complicated and stressful process feel seamless. We especially appreciated how proactive the team was in keeping everything on track and communicating with us through the final steps of closing. Their efficiency and customer service gave us tremendous confidence throughout the process. We highly recommend Coast City Escrow to anyone looking for a professional, responsive, efficient, and dependable escrow team. Thank you to James, Barb, Gwen, Alice, and the entire Coast City Escrow team for helping make our sale such a smooth and successful experience!

I called in to them this morning to confirm information so we could send a large wire to them. I…read morespoke to Esther and just have to say she was very disrespectful on so many levels. There is a lot of fraud out there, so I completely understand being safe and asking for information before confirming information. I had all the instructions and was just asking for her to verify. I told her the name of the real estate agent we were sending the wire for, and she instantly became very angry and raised her voice and replied; "she already called me this morning and I told her we do NOT have the revised wire amount ready for her yet, and now she has you calling us?!" I replied that the realtor had literally just given us the updated wire amount, moments before; and I provided that new number to Esther. Esther then placed me on hold without telling me - and I was about to hang up when she came back on the line and told me that I had the correct "revised" wire amount. I had one more thing to clarify, as their wire instructions are 3 pages (I have never seen them this long) and they separate the Escrow Company, and then list another completely separate block of information titled "BENEFICIARY BANK" as though they are separate items. I just asked and wanted to be sure there wasn't an intermediary bank (as there often is). I had one account number and one ABA number, but wanted to be 100% sure that they went together with how the directions were spaced out - and separated - it did not look like they were the same party. She said; "I can't give you information, you need to call the realtor." I had given her all the numbers, and she just got stuck on being sure to make me call the realtor (that I could tell she was already angry at). We had no choice as we had less than 2 hours to get the wire processed. .. And the realtor was of course, not happy that we had to call her and she said that the wire details were included in the instructions she provided to us. The realtor advised that Bank of America had just transmitted with those exact instructions and it went through without a problem. Hearing that helped me determine there was no intermediary bank. It's just so sad that she simply refused to just tell me that. My ONLY goal was to not make any mistakes on an extremely large wire. There were so many people it would have affected if I had not done things correctly. We need to be kind and grateful that we have people being careful for MUTUAL clients that we serve. I really do not understand why people take things personally and are so unkind and unprofessional. I can see this company has great reviews, so this might be a bad apple. In the end our wire went through properly.

I used Mor Escrow to sell my parents house. They are were very responsive, quick turnaround time…read morewith all my documents, always kept in contact with me through the whole process. I would definitely use them again! Thank you!!

Angela Erickson was amazing in helping close our home's sale as well as the purchase of my new…read morehome. The county had issues transferring the basis from my home sold to my home purchased--and months after the sale went through--Angela stepped in and immediately went the extra mile to help us rectify the situation. What a relief!! Plus, she's obviously an expert in her space and an exceptionally strong communicator.

As a real estate agent, I deal with lots of different escrow companies, and I must say hands down…read moreConcord Escrow is my favorite and the one I'm going to choose every time if I get the option. Mary Marinko is my favorite officer there, but the whole entire company from the owner to the front desk staff is truly 5-star. I would go so far as to say if the agent on the other side wants to use a different company, I'm going to do my best to get them to give Concord a try because it really is going to make a huge difference in the smoothness of the transaction. Not only do they turn things around quickly, but they are always anticipating every little hiccup and making all the parties aware before the hiccup becomes a full blown issue. I'm not sure if that comes from their years of experience - of seeing every kind of weird thing that can cause escrows to delay or derail - or if it's more of the personalities that make up this exceptional team of professionals - an amazing balance of genius brains, attention to detail, and calm levelheadedness in the face of time pressure and emotionally charged situations. But whatever it is, I'm telling you every time I've introduced my clients or colleagues to Concord, I end up looking like a genius myself. No transaction is without its curve balls, but with Concord to anticipate and creatively solve issues, keeping everyone breathing with a sense of humor and focused on our ultimate goals, and their work ethic that gives you the feeling they are personally vested in the success of each transaction enough to go above and beyond when necessary, I always have happy clients when all is said and done. Please do yourself a favor and choose Mary at Concord any time you get the chance!

As a real estate professional I can say with extreme confidence that Concord Escrow is phenomenal…read more Every-time we have a deal with Samantha not only is she great at her job but she is patient, knowledgeable, and takes her time to explain everything to her clients. You can tell she's seen it all because nothing rattles her. We will be using Samantha and Concord for many years to come!

As a Real Estate Broker... I've worked with dozens of different Escrow Companies. The Team at…read moreTiempo Escrow, Inc. is certainly the best in the business! At all points in the escrow process, they strive to take great care of their clients. Their vast knowledge of the Real Estate Industry coupled with their fantastic customer service makes them the full package! Aimee, Tracie, Lauren, and Steve all have a distinctive passion about what they do. They are always available and ready to assist me with anything that may arise in one of my transactions. Anyone who works in this industry knows that situations arise quite often and unexpectedly. Thanks to the constant communication, vast knowledge of the escrow process, and positive attitudes that they all possess, I really love working with the Team over at Tiempo Escrow, Inc. I can't even begin to count the numerous times that I've called Aimee to get some random advice about a specific issue that I was dealing with. Aimee is not only a great Escrow Officer to use if you need a transaction taken care of very well... but she is also a fantastic sounding-board to talk to about anything Real Estate related. She is one of the most helpful, articulate, and sharpest people that I know! And her experience is second to none! I love bouncing ideas off of Aimee... she always has a fresh and carefully-calculated response that quickly solves whatever issue I'm calling about. Aimee and the rest of the Team - thank you for all you do for me and my business!!

If I could put negative stars then I would. Run away from using them…read more Owner Amy doesn't have any customer service skills and very misleading company. Just found out that our house deed was incorrectly filled out. Claire who is the senior escrow officer who helped us, did not explain how we could be impacted by our selection. We trusted her to help us ensure that the form was completed accurately and now we're having to get a new house deed. Considering that she is the subject matter expert with these, I would've appreciated and expected her to help ensure that this form was being completed accurately in our best interest. This is an important document that I feel like she dropped the ball with education and ensuring that we were taken care of. Very disappointed and hoping that they rectify this.. I would highly recommend to not use them. They will not do right by their customers.

We had the pleasure of working with Cheri. She was always available for any questions and very kind…read moreand thorough. Would be happy to work with her again!

Cheri Carr was my escrow officer for my home sale, and she was the best I could ask for. She was…read moreextremely communicative throughout the entire process, demonstrating patience and lending a helping hand whenever things got complicated with the several different parties involved in a home sale. She was amazing - can't recommend her enough!

Starcrest escrow, Kaylee is great, excellent job,trust. She…read moreis friendly, keep their promises, and complete the work accurately. That's why I will always want to do business with them in the future.

I had a very disappointing experience with Starcrest Escrow regarding a $250 cancellation fee…read morecharged at the end of a transaction. I disputed the fee because Starcrest was unable to identify where the cancellation fee had been disclosed and agreed to in the manner required by California Financial Code §17421.5. I raised the issue directly with the escrow officer and then with management, specifically asking them to identify the applicable disclosure and authorization. Management nevertheless stood behind the charge. Rather than further delay the return of my client's deposit, my client paid the $250 fee under protest and her deposit was ultimately returned. I have since filed a formal complaint with the California Department of Financial Protection and Innovation (DFPI), which regulates independent escrow companies, regarding the fee and the manner in which it was disclosed and charged. My concern isn't the $250 -- it's the principle. Consumers should be able to clearly identify and understand fees they may be charged before agreeing to them. I hope Starcrest reconsiders both this charge and its practices regarding cancellation fees.

I'm a first time homebuyer and I would like to say thank you to Jennifer and her team. They did a…read moreimmaculate job on all my needs. Rapid response, guided me thru every step, great communication and if i have any questions there happy to help. I will tell anyone to reach out to Centerstone Escrow and ask for Jennifer they will take all the stress away and make you feel like your VIP. Thank you so much !!

I'm so glad that Centerstone Escrow Inc was part of the team that helped us purchase our first…read morehome. They were always available to talk, were patient, professional and knowledgeable when answering our questions, and made the entire process less stressful.