Great experience working with this escrow team. They were responsive, organized, and helped ensure a smooth closing for everyone involved.

Office operation still needs work. They change officer on your when it's not part of the contract.

Mark Gianotti is so efficient and right on top of all communication and documents during the sale of our home! Thanks Mark and the whole staff of Pure Logic!! read more

I have no experience with other Escrow firm, but with Pure Logic Escrow team everything goes smooth and as expected.

This is my first time to work with PureLogic which recommended by my co-worker. Good experience with Mark. He is on time to close our transaction which contingency to sell our buyer's property. I feel lucky to have Mark as our escrow officer. read more

Pure Logic Escrow - Tustin - Sold :) - Real Estate Services Near Me - Tustin, California

First home sale! Kathy and her team were amazing. They were so quick if we ever had any questions during this stressful process, fast response via email and always a phone call away. Honestly going through escrow was probably the smoothest process of the whole transaction. Definitely had a great experience with this escrow company I look forward with using them again for my future investments! read more

Veronica and Mark were sooooo fantastic. Friendly, professional, and efficient. I would work with them again and highly recommend their escrow services! Thank you!! read more

CARRYL JOHNSON & TEAM ARE THE BEST! ! My seller and I found ourselves in the middle of the transaction from (you know where) The lender and buyer's agent were less than professional, to say the least. Throughout this process, escrow was calm, pleasant and professional. They were the only parties (other than title) that kept us informed and answered questions timely. What was so impressive is that toward the end... come to find out that they too had experience with the lender on this transaction.... AND not once did they step out of their professional lane and bad mouth the lender. For me, yes heads up would have made me understand what I was in for... but that is not escrows job. Carryl and her team kept is professional until they were forced to take a stance for what was crossing their legal and purposeful process. LOVE THIS ! CARRYL AND TEAM thank you for being you and so professional throughout.... also, assisting seller with her name change process. YES - I WILL BRING MY BUSINESS TO YOU AGAIN AND AGAIN! Diane N., Realtor read more

Mark and Pure Logic did a great job again. They kept the closing on track, even though i was slow in providing documents. They nicely followed up with me and got the deal closed. read more

Pure Logic Escrow - Tustin - SOLD! - Real Estate Services Near Me - Tustin, California

This might be the 6th escrow Pure Logic has handle for us and each time we are very pleased with their service. They save the seller the about $1k+ on escrow. Communication is excellent either by phone, email or through their online portal Qualia. They use a mobile notaries and will send them to where you are located where in or out of state. I would recommend them to other sellers and we would use them again on our next sale. read more

I am a realtor in Orange County and this company solicits my business with every listing I put on the market and I never gave them consent to contact me. Further more, I respond to their solicitation kindly asking to be removed from their list and to not contact me. Yet they continue to do so. Spencer Stevens needs to listen to consumers/realtors and not contact them if instructed not to do so. How would I trust my clients to let you play a role in their biggest asset if you can't even respond to a simple email request? This is an escrow company I would never conduct business with. read more

PureLogic has an onerous legal agreement that I think is risky for anyone with retirement assets or such. I switched my escrow to Chicago Title which doesn't have such onerous clauses in their legal agreement. Chicago Title was also more pleasant and super efficient. In particular, clause 5 required me to agree that to be liable for expenses incurred by the escrow company from litigation regardless of fault. This meant that if I sued them for an error they committed, I'd have to pay their legal fees and compensation for time spent on my suit. It also required me to "pay promptly". I asked them for a $100K limit to this to protect my retirement assets, but they refused. They were a bit arrogant assuming I would roll over and sign anyway. I think many people are like a deer in the headlights when confronted with the paper work to buy or sell a house. They have little time or skill to evaluate legal agreements. Pure Logic perhaps takes advantage of this to get people to sign their agreement which pushes litigation cost and risk to the buyer and seller. If you have few assets to protect, a discount escrow like this might be OK, but it wasn't OK for me. read more

The best escrow company in Orange County. Mark always goes the extra mile to ensure the smoothest possible outcome even in the most difficult circumstances. I will always support and appreciate the effort and dedication his team provides read more

It was a very negative experience with Carryl Johnson, mistakes made, unresponsive to questions, extremely rude and unprofessional and all documented.made a very high stress situation compounded. Would not recommend! The escrow company as a whole made a very HUGE mistake pertaining to disperssements with misinformation they would not honor which is why we chose them for our situation at the time the house was listed for sale. She even was rude when asking about her request for HOA in formation when we didn't even have an HOA and were confused by her messages . to date she refuses to provide her supervisor contact information and name to us and our realtor. Our realtor was very apologetic on behalf of this escrow company and carryl's behavior and lack of professionalism. read more

I have had the pleasure of working with Mark Gianotti and Veronica. They make a stressful transaction seem easy. Very professional.

Their service is very efficient and professional, Kathy in Yorba Linda office is very knowledgeable and helpful!

I have a lot of experience working with escrow companies. l would never recommend Pure Logic. Yes, they did not charge us as the sellers for their services, but that caused us and our agent a LOT of extra work. Their communication was slow, and there were items that held up closing that should have been caught WAY sooner in the transaction. I guess we got what we paid for! read more

From opening to closing, Marks Team at Pure Logic has been nothing short of AMAZING!!! Recently ran into compliance issues with 2 different solar companies and a last minute title change, both situations were resolved and we closed on schedule. It's situations like this that put escrow companies to the test and they've always come through. Bonus ~ You can save your sellers their portion of escrow fees by taking advantage of their "No Seller Cost Escrow" and not compromise on service. read more

We just bought our second house and had very good experience with Pure Logic Escrow. Our escrow officer Tiffany Turner was very helpful and responsive. Everything went smoothly and fast. Thank you for your great business. read more

I don't always do reviews but when I do the company has to be TOP RATED! This is a shout out to Mark, Veronica and Team Mark. We had a 30 day escrow that we closed in 18 days. The buyers were super excited and could not believe we were done well before the full 30 days. In any market that is huge accomplishment because usually something delays but not with them acting as 3rd party neutral Escrow Officers. They were all over the many twists and turns. Adds and Removals. Changes and spotting reasons why closing funds got delayed to offer strong solutions that got the money into Title. It seemed like they were always working on the file. Nice change when most companies you can't get communication out of them after 4:59pm. Again I don't always provide reviews but this was a must. They are all True Professionals on Team Mark and knowledgeable about all aspects. If you are a Listing Agent looking to for smooth transactions this is your company. This is also a Lender's Dream Escrow provider to close on time and in our case close well before. Thank you for going above and beyond! read more

Kathy Otero and Nicole in the Yorba Linda Office are the best! So helpful and I top of the details. They truly care about making your experience the best. They are very professional and very responsive. I have been working with Pure Logic for about 5-7 years and I highly recommend their services! read more

Great experience. Was a complicated Escrow with NOD, Solar, Family Trust. All went smoothly and staff provided regular updates. We closed on time. read more

An update.... They did in fact mail the closing statement and check as they had said they did, it just arrived, five weeks in transit. Ahhh... the post office. All things considered, I guess I would give them another shot if in a bind. read more

I am reviewing this as an agent representing a Buyer. We have closed escrow 2 weeks ago and my client the Buyer waited over a week and a half to receive her closing documents which, resulted in her HOA not adding her to the call box or mail system until she could officially prove ownership. She emailed requesting information and was not communicated with. In addition, they were responsible for paying off a credit card balance for my client, which was deducted on the Buyer Closing Statement, only to find out, it was NEVER PAID thus resulting in a late fee towards my client's account. Add insult to injury ---- I am still yet to receive my commission check after 2 weeks of the property closing escrow. My request have gone completely unfulfilled and only provided with run around excuses. They have no tracking information for the check they said was overnighted, and then switched the story to it was sent via snail mail last Tuesday. Seven days later and they are still asking me to wait for it. I'm truly appalled at this company. Unfortunately my and my clients experience with this company has been nothing short of difficult and while I understand things happen, Pure Logic FALLS SHORT on actually helping resolve anything that has come up in a timely or acceptable manner. My advice--- if you feel like chasing people down and enjoy your inquiries and emails go unanswered, they are great! But if you want an escrow company who has integrity that will actually come through on their responsibilities as a valid and reputable 3rd party mediator for both Buyer/Seller and the agents involved, our experience has been they are subpar, underwhelming, and unreliable. Hope to get paid someday and hope my client eventually sees their refund for the padding of the escrow fees. read more

I would not recommend working with Pure Logic Escrow. Honestly, their name should be illogical escrow because their policies make no sense (except I think they make interest on your money so make it time consuming to get your refund back on purpose). They have taken over three weeks to refund a deposit for a home we purchased and ended up cancelling (literally over 3 weeks ago). They have a so-called procedure whereby you need to send them a "wet ink" signature for your wire refund. This makes zero sense because: 1) you sent them a wire in the first place with a docusign (and this was us asking for our refund to be refunded to the same bank it came from) 2) they apparently lose their mail because it's been over a week and they still haven't received the signature we mailed them. We live in San Diego and the seller's agent was the one who had us use them. I would NEVER use an escrow company that is not local to you- these guys are in Ontario and Tustin which are extremely far away from our home in San Diego. read more

Kathy Otero and her team did a wonderful job keeping our escrow on track, explaining information to my sellers and closing on time.

At the request of the seller we used Pure Logic Escrow for a commercial property purchase. Kathy and her team were very professional and helpful throughout this transaction and made all of us feel very confident that the escrow process will be completed as planned. read more

This company uses unscrupulous telemarketing tactics. They hired a telemarketer by the name of Spencer that has a robocaller system calls Realtors and the automated message says that he has a bad connection and he will call you back. Then 30 to 60 seconds later a live human from their office that sounds different from the person that just called, calls back and pitches their escrow services. They did this on two different occasions on the same day. They've also done this a few months back. That means in one day, I received a total of four phone call interruptions. I have reported their phone number and blocked it on my phone. This type of marketing shows that they likely do not run an ethical business and are desperate for business. You guys should change your ways... read more

I worked with PureLogic on a close of a condo in Little Italy in San Diego. While it seems they were having some staffing issues and the officer on my account left, I found a true gem in the bunch that was a life saver to me during the close. Linda Le was not even assigned to my account but listened to what I had to say regarding the challenges I was experiencing and went well above and beyond her role. When others could not be reached, Linda not only always answered, but took it upon herself to reach out to me to keep me up to date on what was happening/what was needed. I feel without her this process would have been more challenging. I hope the company realizes what they have in her! Thank you so much, Linda, for getting this to the finish line in the midst of a difficult time. read more

Pure Logic Escrow handled the sale of our home and were absolutely professional, courteous and extremely responsive. Amanda and Michelle went above and beyond to handle every detail in a timely manner. Keep up the great job! read more

Mary and her team were fantastic! My first time working with her, and I was representing the seller. We had a tough escrow with some tight deadlines and Mary and her team performed flawlessly. I have worked with many escrows and Mary is definitely one of the best. She is available, responsive, proactive, and just overall a pleasure to work with. read more

Pure Logic is my favorite escrow company. I have been using Pure Logic for the past 6 years and would not use any other escrow company. I am happy with the service, their pricing and knowledge. Jennie is also a favorite of mine. read more

Our agent recommended Jennie for our transaction and everything went smoothly. She was responsive to emails and answered our questions as first time seller's a lot of the process was new and different to us but they know what they are doing if you tell them all the details of your situation and update them with the specifics in terms of dates or dollar amounts. We would of been able to close in time but the buyer delayed us slightly, so overall my impression of Jennie and her team is very positive. Thank you Pure Logic Escrow! read more

I have a deal that's supposed to close today and.... - found out 7 days ago they don't do 9a - escrow agent told my buyer that it's my job and I should have ordered at the beginning (9a reports have always been done by my escrow companies) - found out today buyers escrow package hasn't been returned yet (which they had sent 2 weeks late in the first place) - escrow agent couldn't find loan docs that were sent to her apparently 1.5 weeks ago - she asked me today if I had a retrofit invoice which I saw was sent to her on 11/8 - and last but not least--- my seller spoke to her this morning and asked if we were closing today and she said "Today is the closing date?" ...... Wowww ‍ read more

The transaction was handled very efficiently. It was tough on my end since this was my mothers home that recently passed away. So extra work had to go into the transaction with trust documents etc . Everything went so smooth and efficient . Highly recommend! read more

Jennie Pak and her team were very informative and responsive. I really appreciated that!

The level of incompetence, miscommunication, and sheer negligence is astonishing. As if the home buying/selling process wasn't stressful enough, this company was the cherry on top. Do not trust the Yelp reviews are they couldn't be more inaccurate with regards to my experience. Not only did they give me competing information, but caused incredible stress and a lot of money. I was due to close on another property - needing the funds Pure Logic was handling - when they fumbled simple instructions multiple times. They not only wasted dozens of hours of my time but offered no solutions - blaming their mistakes (as in multiple mistakes) on policies and bank regulations. I naively thought I could schedule contractors to come in and start work based on the timeline they provided. I should have known better. The delays and cancellation fees I'm currently experiencing are in the thousands thanks to Pure Logic's inability to do the job we are paying them for. Beware. read more

Mary Yoon is a true professional, as an escrow officer she keeps the transaction on track. When dealing with a real estate transaction it is great to know Mary and Pure Logic Escrow is keeping everything moving along to a successful close. read more

I have been a full time California agent in business since 1986. I was forced to use this escrow company and escrow officer, Mary Yoon, because I was the buyers agent. I am a service oriented agent and I use a lender and escrow officer who all display the same attitude and have an incredible work ethic. I expected that escrow instructions would come back quickly and they took at least one week. The response time from Mary was very slow. She didn't have much initiative and I had to light a fire under her fanny to get HOA docs ordered. Then the HOA docs that arrived were incorrect so we had to wait until just before COE to get the correct HOA docs. Mary said she over nighted my check and it never showed up.....NEVER. I had to contact the global delivery company because Mary was "too busy" to contact them. I was told the check was lost. Most agents expect to be paid after COE. I contacted her manager of the branch and left 2 messages and she never returned my call. Her name is Monica. The receptionist kept telling me she was at lunch. NO return call because she already knows the skill level of her escrow officers. My broker had to get involved and call escrow officer Mary Yoon. Pure Logic said they would Fed Ex my check and finally 5 days later it came. Meanwhile my buyers were still waiting for their refund check from escrow.....it took nearly 3 weeks. Please run don't walk from this escrow company. I would rather loose an escow than deal with them ever again. I have never experienced this many mistakes and such poor service from any escrow company in California. My escrow number was #202947-MY and I'm sure the manager will never research this escrow. She never called me back and service starts at the top. read more

Michelle and her team are extremely professional and expedient and proficient. They are a realtors dream! I look forward to working with them in the future! Natasha DRE#02007322 read more