BOO. After my faithful patronage, clear instructions on how the door is on the side street not the address street and a 2 hr 30 min wait, the best I get is 'he knocked'. I have a brand new white doorbell on a dark brown building and a cell phone that I used to place the order.... but he 'knocked'. You've delivered here a thousand times. I ordered at 6:45. Was told it would be a little over an hr. Called back at 8:40. Was told my order just left. Called a third time at 9:15, understandably UPSET considering I live 4 blocks away from you and you've lied to me twice at this point. I get screamed at and told to get some food somewhere else, you don't need my business, by the OWNER? 6 hungry people waiting for food for two and a half hrs sitting in the room right by the door.... nobody 'knocked'. He went to the wrong door/house. Why couldn't he see the doorbell directly in front of his face? Why wouldn't he press the bright white doorbell right in front of his face? Why couldn't he call my cell phone, which he ALWAYS CALLS when you deliver to my house? After being hung up on at 9:15, I would have let it go but I check my bank account and of course I paid for this great New Years Eve experience. I call back and ask about my refund.. BOSS MAN says I wasn't charged, it's news to him if I was. Okay.... I tell him that I WAS charged and I obviously need my money back since his 'delivery' person made no logical attempt to get me the food I had already called looking for. And his stellar management let another 30 min go by without making any attempt to contact me about the food I was charged for. He SCREAMS "I'll get to it at my earliest convience" and hangs up on me again. Before I can even tell my hungry family what this piece of shi* just said, HE CALLS ME and just says 'what'. I say, 'you called me, what's up with my refund?' He repeats the earliest convenience line and rudely says something about how it'll take till Tuesday or Wednesday, as if I can't wait till then. And he angrily hangs up again. Really? SHAME ON YOU. Not only does it literally take 3 seconds to issue a refund to a same day customer but after your complete ineptitude in judging cooking and delivery times, you couldn't even muster up an apology? Ever heard of owning up to your actions? Or more accurately, admitting defeat? Never once did any one of you utter an apology. Not even when I politely called the second time at 8:40 to ask what the holdup was. You should have been honest and told me it was a 2 hr wait from jump street. You should learn how to properly track orders so someone's food isn't just forgotten about, till they have to call you a THIRD time. I will gladly take my business back to GC in Oak Creek, did you actually think I would call you again? Their delivery people have basic brain power, their chicken is never overcooked and they were never once rude to me while taking my money. Shame on me for trying to support my local spot. read more