This is to commend Yesenia on the awesome Job she did assisting me with my account issues. It's been a long time since I've had someone that got results in an exceptional amount of time as she. All of my questions were answered and I really felt as if she cared. This young lady obviously takes her job to heart and I appreciate that. Thank You Yesenia and Gold Acceptance! Chanta' #8067 read more

GO WITH ANOTHER LOAN COMPANY ANYONE BUT THIS ONE !!!!!!!! The absolute WORST auto finance company to be stuck with! If I could give a -0/10 I would. I'm unable to make my payment every month online. Instead of fixing the issue they tell me to call in. Why have a website if it's not able to be used?? I owe less than 3000 on my loan. Called to make a partial payment and see if I could pay the other half at the end of my term. WHICH IS NORMAL during hardships! Tell me why when I called in and asked for assistance I was transferred to an old woman by the name of IRENE. Instead of helping me with my payment she proceeds to ask me why do I have a car if I can't afford my car payment?! I'm a mom of 4 who just lost her job and am trying to do the right thing and pay what I can and this lady who they have working for them as a customer service agent is on the phone bullying their paying customers!! THE WHOLE CALL WAS RECORDED YOU DON'T SPEAK TO CUSTOMERS THIS WAY! ! What is absolutely wrong with you GOLD ACCEPTANCE! I'm definitely filing a complaint with the BBB as well as with corporate. read more

Im giving a second single star review to this company. I was called and threatened with a wage garnishment after having paid off my loan 5 years ago. Had I switched banks, I would've been out another $1400 to this disgusting company. Thankfully, I have bank statements and emails confirming my payment, so they couldn't do anything. I urge you, find a better alternative. Literally anyone is better. read more

Worst people I've talked to in any environment they charge 3 times the amount and don't care if ur late on a payment they will happily and gladly not work with you and take the car back so that they can over sell the car in worse condition to someone else. These people are the exact kind of people you hope get there's one day, and I'm sure they will, karma works in crazy ways, anyway avoid this place at all cost if you value your money read more

You can't do payments over the phone. They have one of the worst customer service I have ever experienced and I work in hospitality. Can't wait until I pay them off. I have about a little over a year left, but believe me I'll be paying that loan off in 2 months! Too bad my pay off amount won't change well it could be more depending on how I pay it off. I was even told I could pay the loan off without the remaining months not loaned for. Dam that's a bunch of bull. I'm surprise they actually current people's credit score. Never again read more

no good people. canceled payments acting as if it was your bank that sent your payment back and try and come and take the vehicle from you so they can have it for themselves! horrible customer service! Harass you! don't give any options to pay with! fake financial company! read more

Im getting financed by this company on my auto loan. Im always on time on my payments, so never have I had the need to talk to them. read more

Worst company ever!!!! they have very poor customer service and don't even give you any chances for extensions they repossessed my car with out giving me a warning and i have been getting extensions and only missed one payment and when i called to ask why my car was repossessed the lady LISA was rude AF to me and laughed while talking to me! by far the rudest people DO NOT GO WITH THIS COMPANY!!!!!!! read more

Paid off car.Will not have title for 45 days.Suing them.Thank God I have money to do it.

I would love to go into detail about every conversation ive had with this company but i will spare everyone a novel. These people are unprofessional, rude, and uneducated. They apparently think there doing people a favor although we are the ones paying them. I refuse to be treated as if I dont pay my bills because I never once missed a payment yet I still recieved threatening voicemails every single month. I have never had a company make me feel so angry and miserable. So thankful I traded in that car and I will never have to deal with this company again! read more

WORST COMPANY I EVER KNOW. in the I paid of my car last year in Agu 2018 and I never received my title or any papers to do by my self nothing. BE CAREFUL. I called them almost every single day and the department head Elia always promessed me ooooh I just waiting for the signiture of the notary. omg I don't know what to do. :( read more

The only auto financial service company that actually helps you out during hardship. I been going through some personal issues, financially and was unable to make my payment. After worrying and stressing out, I decided to be honest with my situation. I spoke to Mario (Manager) and by surprise he understood and worked out a reasonable solution. I can't even express my gratitude enough for the help his solution has given me. Much respect and appreciation to Mario. Also, Crystal for dealing with my mishaps. Thank you Gold Acceptance! I'll remain to be a client and possibly consider another loan in the future. read more

I am usually on the go since I work at night, and I prefer to do everything through the automated system, but I gotta admit that the people here know how to deal with you. I was misinterpreting some things about my credit and how my payments affect my interest, but Joel was great at making sure I understood how each payment would affect my overall loan. Even though I had mad a mistake and was in the wrong, Andrea made sure she didnt treat me like a number at the DMV. Geraldine also makes sure she follows up with me and gives me her personal extension so I can reach her when I need to. Not a lot of companies treat you like a person. That is why I dont mind so much that I actually have to get on the phone to get assistance. Not bad treatment for a company you owe money to. read more

Dude these people have towed my car 2 times already nd i have had to pay over a 1000 dollars each time bc i have missed a car payment for 30 days even tho i have called to get extensions....do not deal wit ruby or irene these 2 excuse my language r bitches....i went thru karz plus to get the car nd this is the finance company that they use nd boy they suck bad every review is bad every last one...all i needed was an extension til monday better business bureau needs to b contacted asap read more

These people are the worst! They should be out of business but they rip you off so much that they have to be making a killing. I cannot wait to get rid of my car and get a new loan with another company. Anytime I speak to these Pieces of S$$T they treat me like I am the scum of the earth. They do not care one bit about customer concerns and their customer service is unlike anything I have ever dealt with. HORRIBLE!!!! Do not allow your insurance to lapse because they add an additional $2,000.00 to your loan even if you get it fixed right away. How is that even legal???!!!! These people can seriously go to hell!! The way they treat people and the scams that they pull that is exactly where they are headed!!! DO NOT GO WITH THIS COMPANY!!!! read more

I would never get a car loan from this place it's a joke you would never able to pay off the loan bc they make up amounts that you own. I pay $320.00 when I'm only suppose to pay $304.00 and I'm told I have $30.00 accumulated in late fees even when I pay on time. Can't wait till I'm done with this loan. I would never refer any one to this place it's horrible. Geraldine told me it's me it's my fault the way my loan is and treated me awful isn't the first time she has treated me badly. One time she threatened to take my truck that I was paying on bc it was only two days late do to my pay schedule at work Geraldine had me in tears and I had to call her supervisor as well. DON'T GET A LOAN FROM THIS PLACE EVER!!!!! read more

I was on hold Thursday 5/31 for a hour and a half. Also on hold Friday 6/1 for 3 hours and still wasn't helped. Hopefully I can get in contact with someone from this company soon read more

Finances with them for the last two years, very understanding. Long as you call them and let them know if there's a situation they will accommodate you better than if you just sit and ignore them. read more

I'm sorry and excuse my language. but F!@#$ THESE PEOPLE, they called my mother in law when i told them over and over that she is ill please call me, and if i do not pick up its cause im busy at work, but do they listen NO! Ive told them in English and Spanish and Obviously they do not speak neither, maybe they speak DOG, please do not go with this company, read more

I have been a client since June 2018 .i understand that this finance company is about getting money but the two times I didn't have my payment on time but mind you within 30 days I have been called like it was life or death! Today being 9 days late NINE days was told 4 times we are finance company and when I gave a date to make payment and would follow up to confirm was told well you were late before (beyond30 days) and we reported to credit bureaus. So I checked and at no time does it show up late Geraldine LIED she had very poor customer service and poor attitude. I wish I could give better review but at no time during the call did she let me address my problem. I think she needs more training on how to deal with people. Maybe focus her harsh emotions on people who are more that NINE days late. read more

This is the worst bank I've ever dealt with!! Claudia and Flor are the rudest representatives I've ever had to deal with! I'm 9 days late bc I'm dealing with a death in the family. I called in to make payment arrangements and they refused to work with me. Instead Flor insulted me on the phone while im crying and then they both threatened to send me to collections and to turn off my car. This is not the first time Claudia has been rude to me, this is actually the 2nd or 3rd. I do not recommend going with this bank for a loan even if you have bad credit and they are your only option. They do not work with you during hard times, they insult you and when you ask to speak with a supervisor they pass you to the next rude rep as if it's a game. Overall, a horrible horrible company!!!! read more

These people are rude! After making my payment and confirming they got it...a week later they called my list people that i didnt make it!! Really!! Are you kidding me! i called and was passed around and given the aww well story, i told them they needed to call everyone and tell them it was a mistake and ur sorry but nope! its ur mistake not mine!! Also they lost my insurance info which i sent multiple times and it was in my paket.the dealership sent =who also are horrible... but thats a different review.. bad bad carcredit auto gfoup.. dont go to.yhem!!) and they tried to charge me insurance. i told them im tired of sending it and to figure it out.and im not paying extra. These companies take advantage just bc we have bad credit or like we owe them a favor. Its not right and they do illegal and shady business... not cool not happy!! stay away from them. There is a reason the dealerships dont use these so called finance companies!! read more

worst auto loan agency ever. i hope they go out of business. they overcharge, lose documents and claim they never received them. took forever to finally send the title. they don't care about you, just want their money. i do not recommend to anyone. read more

So I went to buy a little car back in November of 2014; being that I didn't have credit, I was stuck with having Gold Acceptance as my finance company. Now, I understood the fact of having a high APR, and such an intensive insurance policy, etc, but what I didn't understand was the lack of professionalism and customer service. In the time of my account, I had been transferred through 5 different people to manage my account. I have spoken to many people, and they're all disrespectful and rude. I actually have let my car be "voluntarily repossessed" due to the fact that my payments were too high, and I couldn't handle the stress this company put you under. They are not a good company to bank with, definitely is not worth going through this company. Buy a car outright, or find a different finance company. They'll take you for a roller coaster ride that you didn't sign up for. read more

one of the worst auto financial co. to get finance with interest rate is to the roof at 29.9 percent,,and they don't have any customer service skills, what so ever,,they never want to work with you on your payments, they immediately want to threaten you with prepossessing your car,, i'm so glad i got this refinance with my credit union,, with a very low interest rate,,,stay away from this company, not worth it,, read more

See all

If I could give them zero stars that would be great.. I've been dealing with this company for 3 years now and just when I feel like I'm getting close to paying off my car they add the insurance fees on because my insurance never sends them the right paperwork so they say. They are very rude so I rather not call and deal with them.. I just make my payments and keep counting down until I cut all ties with this company. I had to buy another car with another dealership because what I got with them keeps breaking down. And by reading all these reviews it's nice to know I'm not the only one that's sick of this unprofessional company. read more

I am a first time buyer and I can't tell you how good this place treats me. They gave me the opportunity to buy my first car with no credit. My experience working with this company and Ana is always first class. I would recommend this company to any body out there that wants to start your credit or rebuild you credit. Honestly I would recommend it to anybody! read more

The most horrible place in this world to do business with, NEVER in my entire life have I dealt with stupid, rude and mean people! DO NOT EVER go with this company for any financial issues. I have actually spoken to a lawyer about how to stop them from calling and threatening me!!! read more

These are the rudest people I have ever been in contact with they do not care about customer service they do not care about you in general these are the worst people that I have had to come In contact with in my life. I Halle that people buying cars read this because these people that you have to deal with are the worst If I knew then what I know now I would have just said I don't care if I can't be financed anywhere else I'm not going with them read more

Been dealing w/co a year and 3 mo now. Ive never been so stressed in my whole 30 years. Mario is ok and was only one who worked w/me. However will never EVER wanna deal w/problems like one's i received working w/co. Wow!! read more

The company is trash !!!! I fell behind one payment and got repossessed. I called to make payment to get car back and they added a ton of fees ... Said i had to pay over $1800 bucks for 2 months payment plus fees... My payment was less then $300 usd .... How did my $500 debt turn to over $1800 in less then 2 weeks!!!! Trash of a company!!! Ontop of that ... I got insulted and called broke over othee things.!!! Very unprofessional company read more

I don't know what happened to the customer service here but it has went downhill for sure. I moved out of state and got behind on 2 payments. They made a payment plan with me basically giving me the opportunity to catch up within a month. I'm making the payments as agreed and in the process of that, they are calling me 2-3 times a week and sending threatening emails as if they aren't receiving payments. I spoke to a lady there and she said they received my payments so far but they still continue to harrass me during the process. I understand that I got behind but it's ridiculous to harrass someone when we have a payment plan and I am complying. This is not acceptable and I will be glad when I will never have to deal with this company again. read more

If you have the option to go through this company, don't. Every review on here is true. They are very rude, and nearly impossible to deal with. read more

Worst service ever! This place is nothing but a scam. Still making payments but apparently if I make the payment at the dealer on time I get marked as a late payment. Since they don't get the payment. The thing is though on my payment receipts I have it dated on the date my bill is due on time. How is this possible. They also want me to go to 7/11 to make the payment so they can get it instantly. Which is dumb because there's an additional fee to make the payment. Nothing but big rip offs. Almost done paying off my car payment. Once that is done I won't never have to deal with them and won't give any good recommendations to the people I know. Horrible!!! If I can give zero stars I will!! read more

Very poor service, I regret ever having them as my fiance company for my car. From the day I started nothing but horrible,horrible people. Please don't finance with Gold Acceptance. Everyone on here that's referring to gold Acceptance it's the damn truth, Just Horrible service. read more

To all beware of this finance company. I purchased a 2009 Mini Cooper s which was running for all of maybe 3 months before it took a crap on me and being mechanic I soon learned it was not worth what I paid. I put $1500 down on a $4500 sticker price which none of the down went towards the purchase price all kinds of fees and taxes took that. Took me a year to finally get it running right after thousands of dollars later. But in the mean time Gold Acceptance kept harassing me even when I was just a few days late I was making the payments on time but had some difficulties like most due to Covid shut down and feel a little behind at times but always made the payment. They blow up your phone just 2 days after your past due date making threats and such things. I try to pay through the web site it never works and I even tried to pay through money gram which wasn't Gold Acceptance fault but that doesn't work, use my banks bill pay but it is a 10 day process so it is late to them. Even tried making 2 half payment between two pay periods and still get charged late fees and get harassed every month. Went to a 7 eleven but you can't make payments without using cash. I am a disabled veteran I don't keep cash on me. So what I am trying to tell everyone is don't do financing with this company. They have terrible customer service and are very rude and are the biggest liars and bullies I have ever encountered. I will soon have this paid off and I strongly advise anyone trying to get a car financed "Do Not Go With GOLD ACCEPTANCE" as your financing means. Walk away if there is no other. They also charge me for insurance when I already had insurance and extended my loan without my knowledge. They are are a shady finance company. Google them and you'll see just how bad their rep is in the financing business. They should be shut down. But what can you do the world is full of companies such as this. read more

If I could leave a zero star review I definitely would. Where do I begin with the many issues i have experienced with this sh*t-tastic company. The customer service is subpar, EVERYONE I have spoken with over the last month has been extremely disrespectful, ignorant and insolent. This place thrives on illegal repossessions, corrupt business practices, incorrect credit reporting, and over charging. Now, I'm no mathematician or anything, however, I can count and read very well. My contract says 285 for 26 months that does not mean you can add another 3000 on top of the agreed upon amount. 26 months ended for me June 2018, my car was repossessed July 2018, less than 30 days late on the las payment, made an arrangement with Oscar, apparently that was useless. Point being Gold Acceptance is a terrible finance company, I am suing this place. read more

Excellent customer service. Thank you Rosa for always helping me. Their team is fantastic and are always willing to work with you. Very professional. read more

Dude this place sucks and they treat u like a child and harass u all day and night on the phone and threats and they will break into ur locked garage and steal ur car and whatever else u have in ur garage they r demons don't Eva get a loan thru them even if u pay them they will still harass u relentlessly and break into ur garage and steal ur stuff anything they want to steal read more

Always very understanding and willing to help. I recently had a medical issue and Mario was willing to help me get back on track. He was very helpful and understanding. I am happy to say GOLD ACCEPTANCE is my finance company. read more

Gold Acceptance - Auto Loan Providers Near Me - Orange, California