Renea & her team at Going Places went above & beyond to make me feel comfortable. Being a 1st time RVer, they took time to educate me to ensure I was selecting the right one to meet my needs. It has been such a pleasure to work with them & I recommend them to anyone looking to rent a motorhome in the PHX area. read more

Read all the reviews by previous owners who trusted Renae. There is no accounting and I never was paid money that was owed. It costed me thousands to get my RV back to being useful after leaving it with GoingPlaces. read more

If I could give this place zero stars I would but then I wouldn't be on the board. I called up today to try to get a refund because I do understand that it was a year and a half ago that I placed $191 dollar deposit, but I was battling cancer and I had two major surgeries. I finally feel good enough to go out and camp and when I called to try to get some type of credit, she just said no my money is gone you don't get anything. I feel that if a customer is unhappy that I go above and beyond to try to make them have a good experience with our company. After reading some of the reviews, there are strong three on the board. After talking with her for a few minutes, all she could do is laugh at me. I don't think there's anything funny about trying to get some type of compensation. read more

PLEASE PLEASE PLEASE read other reviews before you decide to do business with GP. *****Update****** After being tossed to the wayside by Going Places RV we called another RV rental center and went down, found an amazing RV, signed a contract right then and there, received maps and the BEST CUSTOMER SERVICE EVER!!! Go to RV RENTAL OUTLET if you want to ensure you get the best service and an RV for your trip!!! Hands down they blew Going Places out of the water!!!***** If I could give them less than a one star review, I would. My husband and I visited Going Places less than 48 hours ago, walked their lot and found a RV we wanted to rent for 8 days. Owner said she would get the contract over to us, she never did. We emailed and called her about the RV. We decided to drive back there to sign the contract and we're shocked to hear she rented it out to someone else. She has zero business ethics and has excuse over excuse. If you're planning a trip, go somewhere else! Too many other RV rental places that would love to earn your business! PLEASE READ OTHER REVIEWS HERE! Looks like we are not the only ones! read more

Not only have we used Going Places RV for an RV rental but this time they came through big time. Our travel from Southern California to Scottsdale with our travel trailer started off with a dead battery in the middle of the desert. When we finally arrived for our destination I discovered that tow plug came unplugged and was ground down to a nub. I called every number in the book and no one had time to or didn't want the job. I finally called Going Places RV hoping they could recommend someone. Turns out they do onsite repairs. The service tech showed up early and was very professional. If you need to rent an RV or if you need a repair, I won't hesitate calling Going Places RV again! read more

Last weekend my family and I had planned a nice trip up north with an RV that we rented. The day came and it was pure chaos. The original company we had booked with said our RV was in the shop for repairs and did not find us a replacement. Running around all morning trying to find a last minute RV to take on our trip we luckily came across Going Places RV Rentals. Our prayers were answered. We were helped by the nicest lady named Rene who was beyond understanding about our needs and wants. She gave us an RV that exceeded our expectations! They are about family having a good time and not feeling any pressure while renting RV's. While most companies charge for every little thing. Going Places RV Rentals said they would take care of the dumping, filling and cleaning for us free of charge while any other place would charge an arm and leg. Rene also let us know that if we rent again with them they would let us pick up the RV the night before our trip to avoid being rushed and hectic the morning of vacation. I could not express enough praise for this company! They are truly amazing and caring! I will never go elsewhere. Going Places RV Rentals takes customer service to the next level. I will definitely recommend them to whoever reads this review and to friends and family. Thank you Going Places RV Rentals you made our family trip a very cherished memory! read more

Going Places RV Rentals - OUR PERFECT CAMPSITE SET UP - RV Rental Near Me - Phoenix, Arizona

If I could give zero stars I would. We have a contract to rent out our trailer through this company, and I am warning any and all people who might be considering doing business with this scam artist company...RUN. It's a shady operation from the get-go. Payment for trailer rentals are supposed to be paid out a month after they happen. That has never happened to this day. We have called more than 5 times to receive payment for the only confirmed rental we know of back in early 2021. It's now almost September and each time we ask, she has a new excuse or says she will "pay later today". In addition to the owner renting out our trailer and not paying us, they expect you to operate on good faith and you have no way of knowing when your trailer is being rented. The last time we picked up our trailer to use, we knew it had been used and we were not told about it because there were items that we do not use or own inside the cabinets, hoses had been messed with and the hitch had been lifted, indicating it had been moved. After multiple requests for payment and my husband being very polite and patient with her, I called to see if she planned to pay us and let her know she had broken our contract agreement and court action would be taken if we could not reach an agreement. She now claims she owes us less than she is supposed to pay. She is also now trying to charge us for random items and expenses we were never made aware of so that she can get out of paying us the amount we are owed, and is arguing that we stored our trailer there for free, all of which is the whole point of the contract agreement we signed with her. We store it there for others to use and she splits the rental fee. Again, that's the whole point of her business. She is calling us ungrateful and is claiming to have saved us thousands of dollars in rental fees when in reality, had we known what a nightmare ordeal this would be, we would happily pay for storage just to not have to deal with shady people like her. She is playing the pity card now and while we do wholeheartedly feel bad for businesses that have suffered over the last year because of COVID, financial issues or changes to our agreement were never made or discussed at all. Save yourself the headache and recognize this woman is running a complete scam business. She does not have the money to pay the owners and we have found that removing our trailer from her facility since she broke our contract agreement is the best thing we could have done. read more

****rv owners beware**** please read all reviews on this place before you consider renting out your rv/motor home. bbb.com google yelp.com look for one star* reviews, all the complaints are very similar. i won't go into all my details, but a lot of the same things happened to us as well. below are the details of my onboard generator on my class c motorhome which i find very interesting. 3 day rental avg daily use 4.03hrs 5 day rental avg daily use 3.7hrs 4 day rental avg daily use 3.85hrs 3 day rental avg daily use 3.06hrs 10 day rental avg daily use 2.77hrs 7 day rental avg daily use 2.81hrs 7 day rental avg daily use 0.9hrs ****the last rental before contract ended was questionable**** 3-day rental avg daily use 14.6hrs seemed like an awful lot of hours for only 3 days. i just returned from a 4 day trip myself (dry camping) and averaged 2.6 hrs./daily. hmmmmmm. was it just 3 days????? read more

We decided to try RV'ing instead of tent camping and found Going Places RV online as one of the local options. We decided to visit the location to physically see some of the units and were glad we did. The main contact we worked with suggested a new unit that had just become available that was the same cost as the one we found online that we thought we wanted. The new unit was in significantly better shape than the other ones we had considered. The only item preventing this from being a 5 star review was that we were "dry camping" (no power hookups, etc. and both of the batteries on this unit were bad and could barely hold a charge. Luckily we had a generator with us, but we had to run it almost constantly for even basic power needs. I found the staff to be friendly and helpful. They were up front about all costs and I didn't have any issues on check out or check in. I would rent from them again. read more

I am completely shocked and disgruntled with this company! One of their employees called me tonight to tell me they had a cancelation on a booking and that I could pick up an RV if I responded to an email invite right away. I waited for the email, texted the caller to let her know after 20 minutes that I had not received it. Then it popped up, she sent it to the wrong email address (even though I confirmed mine before we hung up the call) so it was a forward. I immediately booked the coach and texted her again to let her know the request was sent. I get a text back that says "sorry, I sent the link to another person and they already paid for it." I had canceled another request on Outdoorsy seconds after she called me so now we have no RV and I have to start the search over AGAIN! I let her know how upset I was about this and she texted "hopefully you'll find another one." Horrible customer service, use another company for sure. Don't answer the phone if they call. If I could give 1/2 a star I would but I don't think they even deserve that after seeing all the other complaints on this page! read more

Our review is from the perspective of an RV owner who signed a contract with Going Places RV Rentals to lease our Class A motor home. We were contemplating selling our RV, because we found we were not getting the use out of it we thought we would. Our CraigsList ad was answered by Going Places, who offered an alternative - let them rent our RV and split the fees with us, and we would still have it available for our own use. We signed the contract. Without making this a book, I will just hit the low points - the owner was extremely difficult to reach, while the manager did not have authority to answer any of our questions. We had to hound them to get paid. They could not tell us how many times it had been rented out, or was scheduled to be rented out. After 4 months or so, they updated their website and we could track the scheduled rentals there. However, at least once they did not put the bookings on the site, and we only learned by happenstance when it was physically out on a rental. The hassle and stress of dealing with them became more than we were willing to tolerate, and we sold our RV. Our final invoice showed they did an oil change on the coach engine and an oil change on the on-board Onan generator. They violated the contract by not getting our authorization for the work before doing it; the engine was not due for an oil change for 3,000 more miles, and they charged 50% more than the Ford truck dealer's service department quoted me for the same work. When we challenged them, they were rude and abusive and refused to make it right. We filed a complaint with the BBB, and Going Places never responded to that complaint. We would never do business with Going Places RV again. Your mileage may vary, and good luck to you. If you do choose to let them lease your RV, I recommend installing a GPS you can monitor from home, so you know where your unit is at all times without having to rely on their word. read more

This may be the worst company in the entire RV business. We rented an RV to go to a music festival and three days before we were about to leave we called to find out when the RV would be ready. It took the company two days to get back to us and the day before we were set to leave, they informed us that the RV that we had rented was in an accident. They did not offer any kind of reasonable alternative. We paid almost double to have to rent an RV at the last minute from another vendor and they offered no reparation whatsoever. WOULD CAUTION YOU FROM DOING BUSINESS WITH THESE PEOPLE. read more

I hope people read this review as probably the most balanced due to the fact that the overall vacation was a complete bust but this place, the managers, the owners, and the employees are absolutely tremendous and in the face of significant vehicular adversity did the right thing by the customer. Many reviews - the low ones - tend to be completely incapable of bifurcating between acts of God/things completely out of control of the establishment... and the establishment itself. Those people are morons. Here's the bottom line: The RV itself was the top-of-the-line and nearly brand-new all things considered and I planned to take it on a five-day trip north to Sedona with my family including a three and one-year-old. The short version of this dumpster fire of a story is that both the generator went out and could not be restarted as well as the dashboard air conditioning unit leaving myself, my wife, and my two young daughters pretty screwed two hours north of Phoenix in 115° heat over Father's Day. You know what? The owner and every single one of the employees over a holiday weekend (!!!) went out of their way to do everything in their power to make things were right both in terms of during the adversity and after when it was time to pay the bill. I cannot say enough about the fact that a company is measured by the acts and ethics of their employees and not by things out of their control. So for every one of these reviewers who blames the company on very expensive vehicles which they themselves simply maintain to the best of their ability and do not own and, moreover, rent out to get beaten up by knuckleheads who should be driving a Prius instead... I say I'd like you to run any RV company better because I'm damn sure you couldn't. Going Places RV turned A complete train wreck of an adventure into something tolerable and something which was handled professionally and with as much care and pathos as possible. THAT is the hallmark of a good company. 4/5 stars read more

Do not waste your time here. Move on to another agency. Their back office is unresponsive and does not appear to like money. I sent several emails to the owner Renae Canon to confirm my reservation. I also made 3 phone calls and in the last phone call was told I would have a confirmation of my rental agreement the next day. To ensure my trip would go off as planned I booked a hotel in the area as a plan B due to their lack of responsiveness. I was able to find another agency in town who was very responsive and settled the details of my rental and took a deposit all in one very friendly phone call. If you are using these folks it is probably to take some much earned time off and quite frankly this has been a huge headache. Just to make my concerns real take a peek at the email exchange (and dates) to see if this is the kind of service you want from a rental agency. https://drive.google.com/file/d/0B_mvrS50ZNyBWTBfUnNEemtSSGM/view?usp=sharing read more

We rented a toy hauler from these guys a month ago. Picked it up early in the morning and my husband hit the road to Glamis at noon. He barely makes it out of Phoenix when someone flagged him down because there's smoke coming from the back. Turns out an axle on the toy hauler had broken. Thank God for a passerby because it could've easily resulted in a bad accident. It took Going Places RV 6 hours to get a new toy hauler to my husband on the side of the road. We got to Glamis when it was dark and lost hours riding. We bring the trailer back on Monday because they're closed on Sundays, which I think is dumb for a rental company but okay. Trailer was turned in, nothing was missing. But we paid a $1000 deposit and we lost a day of renting because we were stuck on the side of a road for HOURS. After the run around for 3 weeks they finally returned just our deposit only, we were told it only take a week from the time we dropped it off. Everything seemed smooth initially but beware of Going Places not keeping of with the maintenance on their RV and trailer rentals. Also beware of it taking way longer than they tell you to receive your deposit back. I'm finally only leaving this review because the President/CEO emailed my husband last week and said he would get back to him and he never did. So if that's the leadership that they have at this business its no wonder why the ball was dropped on the maintenance and the reimbursement of our day lost (which we never got back) and our deposit. It's disappointing for us because this place is so close to our home and we planned on renting from them for a long time, but they've ruined it. We love Glamis and don't want to buy our own RV because of costs, insurance and storage, thought they'd be an awesome solution but turned out to only be a headache. read more

My parents rented from here not too long ago. My mom called last minute and they sent of pictures of 2 units they had available. After mentioning that my dad is a bigger guy they suggested a unit that has a bigger bathroom. It was comfortable enough for my dad to shower without any problem. My mom couldn't stop talking about how nice it was when they picked it up that the refrigerator and freezer were already cold, that it was very clean and already stocked with everything they needed for the weekend including dish & hand soap. I know they will rent from here again and would recommend to anyone looking to rent. read more

We came to this company in last minute desperation, they saved our vacation and had the Rv ready and waiting with literally an hour notice. Everyone was friendly and accommodating. We would use them again. read more

We were planning to rent from this company for our first RV trip. We paid our deposit and received an email of the contract. The contract was missing information so I emailed them to revise the contract. I never heard back from them or received a new contract. I tried calling and leaving a message too, but they never answer their phone. Our trip is in two week and it started to make me nervous. The fastest response I got from them was when I sent my cancellation email. Response within 10 minutes. They are also a lot more expensive than the other RV companies. We cancelled our reservation and lost our deposit (which I knew in advance we would lose) but I think we'll have a better first time RV experience with a more responsive company. read more

We've been renting from here for NASCAR weekend for quite a few years now and have been very, very happy with the process AND the equipment they offer. Personal and professional service. We will continue to use them and recommend them. read more

Going Places RV was AMAZING!! From the staff to the RV - everything was perfect!! All of the staff was incredibly kind, professional and very knowledgeable. They ensured to take the time to educate us thoroughly on our rental so we were fully prepared. The RV was very clean and exactly as we had hoped. Since this trip, we have planned several trips through the end of the year and we will be booking with Going Places RV Rentals EVERY TIME!! read more

These guys were amazing.!!! I was looking for a rv rentel company that carries toy haulers and motor homes. Renee was super nice and they waited for me after 5 because I was havering my truck serviced and it was late getting done. The rig did great. It was clean and had all of the cooking supplies we needed for the wife to make dinners and lunch. Can't say enough positive things about going places rv rentals!! They will keep my bussiness indefinitely! read more

Between the facts that I see EVERY vacation and trip out of town as a hassle and even more so when I have to rent and drive a vehicle that isn't mine, its a miracle I can ever have a good time and relax. Its always nice when a company makes it just a little bit easier to do that and especially when the company is local and family owned. Mr. Nichols and his staff are attentive and really assured me at every step that they knew what they were doing and it was never an issue getting someone on the phone there, which seems to be a recurring problem these days. I can't say enough good things about this family business, proud to have them in the Valley. read more

My family and I recently used Going Places Rv for our family trip to California. The rental we used was amazing and super comfortable. All of our needs and expectations were met and the customer service was top notch. I would defiantly recommend their company to others and will be using them from now on. #veryhappycustomer read more

It's been a year since we rented the trailer from you. I'm not sure why you are contacting me now. You were down right rude and unprofessional. There are no deals to work out. You already ripped off my credit card. As I said a year ago lesson learned and we won't rent from you again. read more

We rented one of their rv's to take our FOUR kiddos to The Grand Canyon over 4th of July this year. We won't make that mistake again. Neither TV's audio was working and they knew that when we picked up rig. Told us it was probably the DVD player, so we hooked up r's and still no sound. We had 2 duck tape a speaker bar 2 the tv then run extension cord ghetto taped 2 ceiling so the kids could actually hear their movies on the long drive. This place didn't even pro rate the daily fee. Junk! read more

My first experience with Going Places RV was great. For a year I sent this company more business and referrals than they could possibly imagine because they took care of me after another company (backroads rv) lied and attempted to screwed me. This year, with changes made to the business, it was ALL down hill. I am a firm believer that you have to strike when the iron is hot, and play the supply and demand game. But when you start charging DOUBLE your normal rates when special events are in town (Nascar, Country Thunder, etc). Shame on you and It's time to Boycott. Do yourself a favor. Save your money find another company. read more

Unfortunate that Jordan was not the staff on hand that weekend. He is only going off claims from his unhelpful employees. You would think he might give the customer a little more customer service. But just like his staff they don't seem to know want that is. He took his employees word and dismissed mine. Rene yelled at me and cursed at me untill I finally hung up the phone. That is not a responsive way to talk to a customer. I did not deny them entry. They came once attempted to fix it and it did not work. When they came again we were not there. And the bedding not being the amount we ordered, he refused to accept that maybe they made a mistake. Things like that happen sometimes. I was offered a $50.00 discount that's all. That doesn't even reimburse me for the bedding that was not provided. I denied the discount because I was insulted that Jordan would not at the very least underatand not only were there problems with the water but there was not the correct number of bedding. Your skin and hair doesn't smell after a clean water shower. read more

Their representative Jim Orr and I started to book a reservation on a Friday, he sent me the quote and I looked it over and got back to him. He never replied and he then proceeded to book that same travel trailer to another party THAT SAME DAY. Needless to say I was put in a bad situation with no camper and plans already put in place. I scrambled to find another one with a different company to salvage our vacation. DO NOT DO BUSINESS WITH THIS COMPANY. read more

I rented a Class A motorhome from them a couple weeks ago and I must say it was one of the best rental experiences we have had. This will be the 3rd time I have rented an RV, and I have to say they are the best we have dealt with in the business. From start to finish everything went really smooth. Really reassuring when traveling from Portland Oregon to Phoenix Arizona to rent an RV. I plan on renting another one next year from them as well. Thanks again and keep up the good work. read more

My first first first first, ever use of an RV was to Northern AZ with two teenage boys. The Majestic 23' was old and was released to me with more than a few mistakes from the beginning (not empty waste tanks, no tank level lights...) & worthless mechanical vehicle systems in need of replacing (discovered while renting). So does the vacationing public expect to be as responsible for causing cosmetic damage to a bumper (which is there to take damage but saving the house) as Going Places should have been for repairing and replacing the poorly maintained systems ignored as 14 years have passed (it was a 2002 model)? I would hope we be given the benefit of no charges to our credit cards. Some reviews seem to say the days following return of a slightly different look somewhere on the thing they see $100 or more of new charges. That's when I INITIALLY wrote this as an average review, hoping they are good people and realize the vehicles brake, light, and water systems far outweigh some sort of cosmetic damage we cause. I would be more accepting to pay for any category of damage on a perfectly functioning vehicle, would the traveling public agree? In the end, they seem to be the bad guy. They are NOT returning my $1000 deposit within 7 days, therefore I had to file a dispute with the credit card. So it looks like Going Places will charge a customer beyond their 7 day rule, regardless what poor condition the vehicle was in with much more important things than a cosmetic bumper! read more

I would highly recommend this company to anyone who is looking for an RV rental, whether to go out of town, or to stay on property at a local event. With the comfort kit, the beds were made up with clean, fresh linens, comforters and pillows... the bath towels and kitchen towels were clean and with the kitchen kit, it was stocked with every dish, cooking utensil or apparatus I needed, including a coffee pot and toaster! All I had to do was unpack my suitcase and I was "home"! Friendly staff and fair prices. They bend over backwards to make sure everything runs smoothly. I read some of the bad reviews, and I don't know what happened with them, but I had a great experience... try them and decide for yourself! read more

Another great rental with Going Places! The team did a fantastic job this year making sure our RV for country thunder was ready and in tip top condition. Renae, Jordan, Chelsea, Steve and Louis did an excellent job and are always ready to serve their customers needs. This is my third rental with the team and I strongly recommend Going Places RV. read more

We just returned home from an amazing road trip to Colorado! Everything about our vacation was perfect. The RV we rented from Going Places RV was in great condition and was perfect for our little family! We had absolutely no issues. Everything went very smooth from pick up to drop of. Alma was very nice and graciously answered all of my questions in the process of reserving the RV. Luis was very thorough when showing us around the RV and making sure we were comfortable on the day of pick up. When we returned the RV we mentioned that we had a great time and were considering renting a travel trailer next time. Rene quickly jotted a list of trailers she thought would be good for our next adventure! I can confidently recommend renting from Going Places RV! read more

We had an excellent experience with all the Going Places RV team. We flew in from New England and had a fifteen day family trip around National Parks covering 2300 miles. From the check in with Jim, to the vehicle briefing with Luis (particularly helpful and useful advice on all matters) to the owner, Renee, who helped us at every juncture when we had to ask the odd question or clarification on the road. Having responsive and helpful communication was such a large relief for us. Our two young boys loved the experience and want to rent the same vehicle again. All in all we thoroughly recommend. read more

I recently rented an rv from going places rv. I was very satisfied with the service that the employees offered. Everyone was very helpful with getting my family's vacation started on the right track. I will be returning to them for future rentals. read more

I rented a trailer based off of their description they gave me. It was horribly misrepresented. Upon delivery the company did not empty the dirty water tank! After half a day of being in the trailer with out using excessive amount of water, the "bath" square over flowed. The owner Renae was severely rude and unhelpful! After me and my newborn baby had to leave and check into a hotel She refused to refund the remaining amount because we signed a "contract". There was no empathy for scamming us and setting us up. Not only did she said "I don't care about losing you as a customer" she also said "there's nothing you can do because you signed a contract". She's right, we signed a contract, but we CAN DO and ask other potential clients/ customers to do what's right by boycotting this scam. read more

This is the WORST RV company we have ever rented from! They tell you a quote on the phone then add 4% to cover their credit card merchant fee if you choose (like 99% of people in 2013 would) to use a credit or debit card. Then they say the gas tank will be full; it wasn't. The list goes on & on but we went back after we returned to confirm they I elected the RV & everything was good. They said it was fine & then charged my card an additional $90!! If you absolutely MUST use this shady company, USE CASH so they can't keep taking your money!! They can't be trusted!! D- ON THE BBB WEBSITE!! read more

If I could give this company 0 stars I would. They rent substandard RVs complete with half full gray water tanks. I guess that stands to reason when the gas tank was barely half full... The queen bed was a joke, most of it hanging off the platform so not even 1 person could sleep comfortably, let alone 2. When I called to complain all I got was attitude from the owner (manager?) Renae. Stay away from this place. Spend your money elsewhere. read more

Stay far away from this place! My family and I had a terrible experience! The RV we reserved was dirty and it still smelled like cigarettes! The carpets were dirty, and the restroom was no clean. The only thing I can think of is this RV had JUST come back from being used and they simply put it back out front with out giving it a second look! It was simply not acceptable. Especially for what they charge. When I tried to speak to the owner/ manager she was very evasive. This was close to 10 days ago and I have yet to hear back from them. In the future please consider your family, I am embarrassed. My family trusted me to pick out a nice and clean RV and I trusted that this place would at least make sure of that. We spent most of the trip concerned about the filthiness of our unit, that should be the last thing a consumer should worry about. Please beware of this place. read more

Going Places RV Rentals came to my family's rescue when we arrived in Phoenix, AZ, but that heroism was short lived. Our initial company couldn't supply us with our RV the last minute and after calling many places GP was the one company that had an RV available for the dates we needed. Being a last minute rental we agreed to pay for their insurance and to pay the 3% fee for using a credit card. We had never driven an RV before. When you get into the RV you are given a five-minute walk-through on how to use the millions of buttons and gadgets that come with this 35-foot beast. They do not provide you with so much as an instruction manual to help you in getting up and running. If you have a problem you have to call - but be aware that nobody picks up the phone before 10am and after 5pm. On a hot 120-degree day on our way from Grand Canyon to Las Vegas the generator kept shutting off while driving. Many calls were made to the company for guidance but all we received was a "we will get back to you" message over 4hrs. It was extremely hot and my 74YO mother was in the RV devoid of A/C. By the time we arrived in LV nothing had been resolved and they suggested that we have the oil in the generator checked. Once in LV we plugged in at the RV Park (so as not to have to rely on the generator) the A/C was blowing HOT air and the circuit breaker kept tripping. We called one last time before they closed at 5pm and DEMANDED that a repairman come and fix the problem. Alan, the repairman from "At your service" finally came and made some temporary fixes (it wasn't the generator malfunctioning but a glitch in the A/C that kept tripping the breaker and shutting off the generator), allowing us to sleep comfortably that night. The following afternoon was just as hot and just like that (we didn't even go near the thermostat but later were blamed for user error) the A/C started blowing HOT air again. Being a Saturday the company wasn't able to get a repairman out there so they told us to turn the unit off and offered to put us up in a hotel for the night. The following day we were off to Lake Havasu, as we needed to break the trip up from LV back to Phoenix, not thinking that my elderly mother could survive a six-hour drive straight through to Phoenix in a non-A/Cd RV. GP again offered to put us up in a hotel and made the arrangements in their name and credit card. When we arrived back in Phoenix GP was overly apologetic for us not having A/C for the previous three days. They said that they would look into reimbursing us for the days where the RV wasn't functioning properly, refund taxi rides to and from the RV parks to the hotels, and even pick up meals since we weren't able to cook our food. They even handed us $200 in restaurant.com vouchers to help smooth things over. We were ready to chalk this up to an experience and the one that we would never attempt again. That's when things went even further south. Upon our arrival to the airport, Renee (the owner) sent a number of text messages stating that the A/C was currently working perfectly fine. She made insinuations that whatever went wrong when we were on the road was due to user error and not anything else. We drove and worked the RV for four day perfectly, but all of a sudden we didn't know how to work it? It plain and simply wasn't functioning properly while we were out in the blistering 120-degree LV heat. A few days later I check my credit card and found charges that were not authorized. Because the A/C was currently working we were now responsible for the hotel charges ($388) that they offered to put us up in. Not ethical in the first place, but don't you think that a company that was supposed to be reimbursing you for your rough ride would give you a call stating that they were now charging you instead of reimbursing you? In addition to the hotel charges, they placed $1000 worth of undisclosed damages on my credit card. You would think that there would be a phone call or an email explaining any additional charges associated with the rental if there was damage, etc. I called Renee to see what was going on and she was by far the most unpleasant and condescending person to deal with over the phone. According to Renee it was an estimate but now weeks after returning the RV I am still waiting for an actual invoice and pictures proving the damage. It's simply unreasonable not to have everything documented before handing it over to another person where they could potentially (if there was any damage to begin with) be doing even more damage. As a family we made the most of our vacation in horrific circumstances. But everything having to deal with Going Places RV Rentals proved to be a nightmare. If you are set on taking your family vacation in an RV, do yourself a favor and use a different company. Do your research and make an informed decision but if you ride with them you are basically just throwing your money away. read more