I always love going to this store for shipping needs. With my daughter being in college, I'm…read morealways shipping care packages to her. They're very reasonable with the prices. Customer service is second to none. Always very clean inside. I'm loving the decorations in the store. I highly recommend!

So helpful, nice place, worth the trip! Love supporting family businesses instead of big box all…read morethe time.

Ok, ok, so happy to update my experience after they reopened…read more Great customer service from Wendy. She assisted me in printing a parcel label. I was provided a tracking receipt and sent on my way. We discussed the two day closure. I informed her the company website was never updated with the issue. She apologized.

I use this UPS Store quite often. Conveniently located not far from where I live. There are a few…read moreparking spots in front of the store and a larger lot as well. Clean and tidy with just about anything you might need for packing. Fast, efficient and always friendly.

Clean, store. Even with a few people in line ahead of me, everyone that walked in was greeted. The…read moregentleman behind the desk multitasked effortlessly and my visit was less than 10 minutes to buy tape (cheaper than Office Depot!), print a label, and ship off a box. I'll definitely be using this location for all my shipping needs.

Amazing customer service! Received much needed help with a print/email job during a difficult time.read more

An easy in and out with critical paperwork that needed to be sent overnight…read more Friendly custom service at the counter and was offered a receipt. Clean area too!

Now under new ownership and new employees the service has improved dramatically. Everyone there is…read moreknowledgeable, very responsive and has great customer service! I had two large packages to send out that I needed delivery before Christmas and the young lady helping me, Vision was wonderful. She knew exactly what to do. I will definitely go back for any shipping needs. What a great difference.

Amazing staff and great customer service. Shipping via USPS, UPS, FedEx, DHL and large freight…read morecarriers

This is my go-to shipping spot. They offer shipping for USPS, UPS, and FEDEX. They also have a wide…read morevariety of envelopes and boxes. I can never remember to buy packing tape for my house, but they are always happy to tape up my packages for me when I drop them off even when I'm using a prepaid shipping label. The shopping center is so convenient. I can always knock out at least one other errand (usually grocery shopping at Fresh Market) when I have to take my packages. Or I can just use this errand as an excuse to visit Starbucks, Gelati Celesti, or CFA across the street. Their COVID practices are great. I've been in about 3x since the pandemic started. Social distancing is enforced and masks are worn by customers and staff.

Popped in here on Saturday as a change of plans as it wasn't my original postal destination. I was…read moreon my way to VB from Ches and had actually planned to stop in the PO on North Battlefield however that place was so busy I couldn't I couldn't even get into the lot at 10am. So after a revision of plans a quick drive out to VB I was able to walk in the door here, wait in line for less than 5 minutes and and get my package mailed in no time at all. One other thing I noticed here as I was leaving was that they have added a bunch of PO boxes here. I actually had a PO box here for about 10 years and never had any complaints. If I got a big box, they would put a key in my postal box and I could then claim my package from one of the bigger lockers. I guess what I'm saying is that more times than not, most of the time, I've had good experiences here.

I was surprised to find the Post Office still open after 4pm today. My plan was to mail a check in…read morethe inside drop box anyway. Having previously had a check stolen from the outside drop box I'm not ever mailing anything in that convenient drive through manner again. As usual there was a line inside. The line of cashiers is usually manned by one person only. The supply shelf in the lobby was completely bare, Since first class mail prices are increasing soon I considered stopping for more stamps. That plan was abandoned when I realized the time was approaching when traffic makes it almost impossible to turn north on Pleasure House Road. My task was accomplished. I drove home instead.

I've moved nearby and use this UPS multiple times a week lately for Amazon returns for both…read morepurchases and gifts from our baby registry. I love their self-serve Amazon section in the back where you can scan the code yourself and be in and out with no line in minutes. They have some new staff who are incredibly efficient and friendly. Shipping is easy as pie and they deserve an update from a few years ago as customer service and overall experience has greatly improved.

They changed me for 2 returns that were paid for from the company refused to use the QR coderead more

Absolutely awful and insane experience with this FedEx location. Kash the weekend manager is a…read morecomplete idiot, rude and unhelpful.

Very friendly & helpful staff. We needed to get a shipping label to the hotel we stayed at in…read moreHilton Head, South Carolina because we forgot several things in our room. Donna went way beyond "great customer service" to walk us thru how to access the UPSP website & send the label to our Hilton Head hotel. I can't praise Donna enough. Without her help, we would have not been able to get our forgotten items back.

I had a very disappointing experience at the UPS Store on Independence Blvd in the Haygood Shopping…read moreCenter in Virginia Beach. The employee working the counter attempted to charge me significantly more for shipping by increasing the dimensions of my box by over 2 inches on every side. Since UPS pricing is based heavily on size and weight, this made a noticeable difference in cost. When I questioned the measurements, I was given a confusing explanation about "inner dimensions" that honestly made no sense. It wasn't until I told him I would take my package somewhere else that he suddenly agreed to remeasure the box correctly. Once he did, the shipping price dropped by almost $5. Customers should be aware and pay attention to the measurements being entered when shipping here. I understand mistakes happen, but this did not feel honest or transparent.

Rude and unprofessional service. I stopped by the UPS Store…read moreon Independence Blvd and had one of the worst customer service experiences I've ever had. The man who appeared to be the owner (a short, foreign Danny DeVito-looking guy with no name tag) handed me a tape gun and told me to tape my own package, then threw me the plastic label slip like I should already know what to do with it. When I asked for him to do his job, he got defensive and said, "Don't tell me what to do in my store." He also made me feel stupid for not understanding their self-label setup -- even though I just wanted him to handle my return like every other UPS store does. The place wasn't even busy; there was only one other person there. I didn't realize I was supposed to do everything myself at a UPS store. His attitude and tone were completely unnecessary. I'll never go back to this location and wouldn't recommend it to anyone.

The team at this Pac Mail consistently goes above and beyond! While juggling a large package and my…read moreinfant, two employees immediately rushed to the door to help me. They're always kind, attentive, and quick to answer my questions about the best and most efficient way to mail an item. Truly outstanding service every time!

I had a pleasant experience here. My husband stops here ALL the time when he needs to mail…read moresomething from FedEx bc it's one of the closest spots for drop off items since the Office Max closed a few years ago at Red Mill. I needed to drop off a pre-paid package and was emailed an updated shipping label on the way here. I called and spoke to someone who said they would print it but it was $1 - rather pay that then go back home. I came inside - emailed it to them - they printed it - I paid my $1 and they added the new label to my package. Told me pickup from FedEx was 5pm and sure enough, it was scanned and started moving along at 5:11pm that day. Staff inside were friendly and I also asked about buying stamps and was able to purchase a set and choose from one of three designs. No issues for me - seamless!