Lucky to have a Post Office, basically in the Neighborhood. So convenient and you don't even have to get out of the car for those last minute things you forgot to mail...Drive in one side of lot, around to other side and just put mail in the outside box and be on you way!! read more

I was surprised to find the Post Office still open after 4pm today. My plan was to mail a check in the inside drop box anyway. Having previously had a check stolen from the outside drop box I'm not ever mailing anything in that convenient drive through manner again. As usual there was a line inside. The line of cashiers is usually manned by one person only. The supply shelf in the lobby was completely bare, Since first class mail prices are increasing soon I considered stopping for more stamps. That plan was abandoned when I realized the time was approaching when traffic makes it almost impossible to turn north on Pleasure House Road. My task was accomplished. I drove home instead. read more

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Service is Unprofessional and rude Employee not knowledgeable of service or solutions SUPERVISOR not there or left early on Three separate occasions read more

For convenience I normally use the base post office wonderful lady, It is closer for me. If I happen to be out and about I like the Thoroughgood location. Everyone has different expectations, and most of us tend to forget locations are short staff, they are doing the best they can and we all have bad days (hopefully not many) we all have stressors we are coping with at home or at work. Extend a little grace to the staff or the delivery person. Im grateful for both and helps also to Remember they didn't request to work short staffed. Be Kind specially while you waiting online. read more

I just had the nicest postal worker named Terrell help me. He was so kind and understanding. USPS should give him a raise!!

Unfortunately the management was of no assistance with help of a 2 day lost package. Two managers said they would investigate and look into it and call me back. No call and no direction on what should have been a filing for "lost package". With all their troubles of stolen many incidents out of their own box this is a post office to avoid. read more

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Rude workers, lazy not very helpful . The worker threaten to place a hold on my mail because she became upset . Well be quiet so the problem can be explained instead of just listening to yourself talk read more

Worst customer service experienced in my life! I went to pickup a key for the mailbox of the house that I just moved in. After waiting like everyone else, the postal clerk asked me to wait on the side, 45 minutes later and after she attended other customers, she asked for my lease contract. Instead of waiting for me she went back to her work station and told me to go back in line made me wait again and told me to wait for the next clerk. The supervisor was even more incompetent and useless, they told me to be back in 3 days to pickup the key. To cut the nagging short, 5 days later and 4 different trips to this store and all the frustration build with each visit I still don't have a key for the mailbox, listening to their lame excuses and service. I'asked myself "what is this people getting paid for?" They can't say for their job! as they are INCOMPETENT!!! I want that star back as they don't deserve it. read more

I called about our mailbox being damaged. I could barely understand what the employee said. After I explained what my reason for calling was, she answered with "yeah, we're waiting on a lock for that box." I thanked her after confirming my mail was being held and I could pick it up. Then she hung up on me. read more

Sign and online say they open at 8am. 3 people in line at 8:25, still waiting for the post office to open. This would never happen in private industry; it's no wonder USPS is in so much trouble; it's completely mismanaged. Mailed my stuff at UPS instead; more efficient. read more

Popped in here on Saturday as a change of plans as it wasn't my original postal destination. I was on my way to VB from Ches and had actually planned to stop in the PO on North Battlefield however that place was so busy I couldn't I couldn't even get into the lot at 10am. So after a revision of plans a quick drive out to VB I was able to walk in the door here, wait in line for less than 5 minutes and and get my package mailed in no time at all. One other thing I noticed here as I was leaving was that they have added a bunch of PO boxes here. I actually had a PO box here for about 10 years and never had any complaints. If I got a big box, they would put a key in my postal box and I could then claim my package from one of the bigger lockers. I guess what I'm saying is that more times than not, most of the time, I've had good experiences here. read more

I've only been to this Post Office a few times, but I can't find any faults. I like it...

This location (2109 Thoroughgood Rd) has full service, including PO Boxes. This Post Office can accept/hold packages bigger than the PO Box itself. Yesterday, the line was short and moved fast, a clerk helpfully explained everything to me, and there was at least 3 clerks so the line kept moving fast while I was being explained to. read more

behind the counter staff acts like they're addicted to painkillers or something and seem like they're trying as hard as they can to be as unhelpful as possible. i know the economy is failing us all and having a job where you have to engage with the general public sucks but that isn't a unique struggle. maybe keep some pepperspray behind the counter for rude customers for employee rapport read more

Rude people. It looks like they were forced to work there... only pros is that is not too busy here compare to 23462 office...

I go to this location instead of the one in Haygood (which is closer) because they are less grumpy here. I do believe that when post office employees are interviewed you get hired based on grumpiness. The guy at Haygood Plaza starts with the most expensive price then you have to reach across the counter, pull out one of his teeth and say "no, I don't want to pay $45.00 to get it there tomorrow...what's the cheapest way"? This location, off Pleasure House, usually has at least 3 people at the counter and generally one of them failed the grumpy requirement. In all seriousness, these people are getting phase out due to electronic mail. Wouldn't you want to please you customers to keep your job when the cutting begins? read more

This is a nice little post office. It has an "automated teller" so you can ship packages and buy stamps after hours. The office is clean and the staff is usually rather nice. read more

USPS - Post Offices Near Me - Virginia Beach, Virginia

Wow, went in to mail a package. Weighed item on self serve scale and asked girl behind wall how much a stamp cost so I could affix the proper amount . She told me I would have to go to clerk in line to ask. The line was long and it was a one word answer. Really? What kind of customer service is that. I googled it but come on, what happened to just being nice and helpful. read more

Slow, rude and completely inept on how to track a package via email. Furlough this post office if anyone is going to get laid off. read more

Worst PO ever! They have had my package for days and it still hasn't been delivered. I don't see the point in staffing this location with real people if they can't do anything for you. I could get the same service from a machine. Why hire people that are just going to stand at the counter and not help? If they're not helping the customers, then what is their function? What purpose do they serve? Someone needs to look at improving the customer service at this location. I never had this problem before with any other Post Office. I wouldn't recommend this place to anyone! If you have a choice, use a different post office. I'm going to start shipping my items to another address to make sure these folks never have to handle my packages again. read more

Still waiting about 2 weeks just to get our mail key. We're being patient but this specific location doesn't seem to care about their job and neighborhood. We received our mail key a week after moving in and we go to get our mail and the lock needs to be changed because there is something jammed in the hole. Very frustrating when we already changed our mailing address on everything. read more

A clerk by the name of Brian keeps re routing my mail. The first time he sent my mail to a completely different post office. Now he's returning my mail to sender. I have a paid for po box at this location and found out this past Saturday that he illegally closed it. It's still open online but he put a sign on my box so that no mail could go in. I hate to play the race card but even speaking with the supervisor was a waste of time. If this issue is not corrected for the second time I will be filing criminal charges. It is a federal offense to tamper with somebody mail. They do not like to serve people of color at this location. I kept wondering why people I do business with was complaining that their letters to me was returned. A complaint has been officially filed with USPS. read more

Not just lazy or incompetent, but deliberately unhelpful. I've been trying to reach this Post Office all morning and get a busy signal every time. Google+ reviews for this location would indicate this has been a problem here for over a year. How does USPS allow a location to operate like this? read more

I went in today with a bag full of (about 30 packages) eBay items I recently sold. The cashier was very calm and happy to take care of my order even though there was the typical post office line. Would use again for sure! read more

Went here the first time and it was a bit busy but got through the line pretty quickly. I got stamps and gave them some mail that had wrong names on them as those people did not live at my current residence. This is the second time I had to give them unwanted mail. This time when i took back the unwanted mail, I wrote on each one " does not live here, return to sender, take off mailing route/list please!!" When i had told the CSR what had happend he was nice about the mistake and told me it would be handled and he would take it to the right people. Then the last thing was to send out my greeting cards. Two were local but the other was for over seas so i paid the postage and everything turned out good. I would recommend going earlier or on a day during the week when it isn't so crowded. read more

Love the self kiosk! Had everything there, from stamps to mailing off packages without the line wait

Despite 3 trips there, they still can't seem to get me the right key for my mailbox. I have been here for nearly a month and would love to be able to get my mail without trying to play a game of catch the mail carrier. I will once again have to waste some of my Saturday morning to see if they can get it right this time. read more

This is the worst post office I've encountered. The customer service is absolutely terrible. After calling them twice and being put on hold for over 25 minutes, I called a third time and what happened was hilariously awefull. The women who I spoke with said " I'm counting stock..I ain't gonna talk to you. Here's what ima tell you. Call back later!" Then she hung up. This was such terrible customer service that it kind of made me laugh. One would think that "goverment employees" should be held to a higher standard. What a joke this place is. Wish there was an option for zero stars! read more

They have had my package for over 48 hours now and it was supposed to be delivered yesterday. Nobody is able to tell me anything about my package. The employees act like they are gods and treat people based on the level the customer kisses their rear. What a waste of tax money. read more

Horrible- the entire postal service should be allowed to go bankrupt and get out of this business which they have demonstrated they are too inept to run. I've requested they not be used by Amazon.com and was horrified when a few packages arrived using usps and not ups. whenever one uses usps it's lots of red tape and you never get your package. One was returned to Japan (did not rec a final notice or an attempted redelivery slip; another i'm still trying to get because the online or call a person for a scheduled redelivery just doesn't work as it's IGNORED (did this three times). What is the confirmation # for?? and phone? they simply do not answer it i let it ring for 15 mins, which i did time. read more