I felt compelled to leave a review today after what the entire post office had to experience from a very difficult customer. I specifically want to say how Cody and Kamal expressed the utmost patience with Mr. Grinch, who visited them today to complain from person to person about his mail. After Cody, who was working the counter expressed that there was a delay in delivering his mail due to being shortstaffed that was not good enough for Mr. Grinch. This person proceeded to ask for a superior once Kamal came out, Mr. Grinch proceeded to ream him for being shortstaffed and blaming him for not hiring more people. He mentioned that he wanted to make a formal complaint. Kamal said you're welcome to do so, then Mr. Grinch said well, can I borrow a pin and paper lol? He asked Kamal his name, Kamal spelled it for him. He asked Kamal his last name, and Kamal said to him I don't feel that's necessary to give you my last name. He questioned Kamal and said why, and Kamal emphasized, I am the only person here with that name. If you are writing about me, then they will know who I am. Mr. Grinch emphasized that the complaint was going to be specifically about Kamal the supervisor on duty who has no control over physically delivering his mail. So my review is just to say, I received the upmost polite and pleasant service today from the post office. I know it is very common for people to get frustrated with USPS. However, everyone has a job to do and the people inside of the post office that I witnessed today are trying to do that. For the customers visiting the post office, especially right now during the holidays, don't be difficult. Don't go, and don't be difficult, you never know what someone is going through. Don't be mean, don't be difficult or just don't go. I personally apologized profusely to Cody and Kamal for what they had to endure and I hope it doesn't damper their day and I hope the employees in this location have a great holiday. read more

United States Post Office - Post Offices Near Me - Virginia Beach, Virginia

When you pay for a service, you expect to get what you pay for. Sadly, I mailed a gift card to a business associate and after two weeks, I let him know that I had sent home something. He said the mail had been running slow and to give it a bit. Fast forward two more weeks and he let me know that he still wasn't in receipt. This totally got under my skin because I paid extra postage and someone within this organization didn't do their job or took the gift-card for themself.I plan to file a complaint as this can happen at any USPS but since I was near this location, I stopped in to mail the item. It's damn near a racket where you have to pay for delivery confirmation to make sure they don't steal your item. Whomever stole it, I hope it made your life better and filled the hole in your soul. I do recommend taking measures to track the items you mail if they have a monetary value to discourage theft. Keep your receipt to show proof and report these things to your postal inspectors. read more

This is a typical post office. I just needed to drop off a package so I didn't have to go inside. The fact that nothing was out of order was a plus. It was clean. There was enough parking. It was good enough. read more

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If you drop your mail here, there is a chance the mail will not get to its destination. I lost count of the number of checks for bills that have disappeared. The post office staff here will just shrugg you off as an annoyance. This is the 23456 post office on Viking Dr ln Virginia Beach read more

I like this post office because of their easy to use self service kiosk. As long as your package or letter is ready to ship you can easily print a label and ship without the hassle of waiting in line. Plenty of parking, as well as a drive up mailbox. In and out at this location. read more

This USPS is a great advertisement for the UPS store. Slow and terrible service. I've honestly had much better service experiences at the DMV. If USPS wants to succeed, they need to modernize and act like the customers are customers and not inconvenient interruptions in their day. Example... Christmas time means there will be a lot of business. Get organized!!!! Automate!!! Ensure machines are not 'out of order' or so confusing that they're no better than waiting in the long line going out the door. Don't insult the customers by moving at a snail's pace and holding personal conversations amongst postal employees while 25 people are waiting in line. Besides being outdated in function, the place looks as visually appealing as a Soviet bread line. read more

WHY won't anyone answer the phone at this post office? It's been going on for years, yet the mail people I speak with just shrug. Answer the freaking phone and provide some basic customer service! read more

Staff was nice enough, but the place is a dump! I specifically went in to discuss a two package that's two weeks late. Location right off Lynnhaven Parkway on the East side of the road is good. Parking is plentiful, but the building does not give off this is our main post office at the beach. The lot had minor debris. Landscaping needed help. No line and I asked for a supervisor. I found the interior to be dingy and a duty feel. The woman was nice and addressed my issue without her boss. She arrived at the same answer I had tracking the package by website. It appears lost. She gave me info to file a lost claim. Insurance covers $50, however the envelope had sensitive original documentation. Not happy one bit with USPS. Taxpayers are currently bailing them out to a tune of 75 billion!!! I will avoid if all possible. 1.5 rounding up for nice and professional staff. read more

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Came in to get some stamps and the line was out the door. I couldn't open the door actually because I'd hit the next person in line. It went quickly though and I felt as though I was in and out. When I got to the counter, the guy was very cheerful and friendly. He fulfilled my needs and sent me on my way. I'd definitely come back here. read more

They can't deliver anything correctly. I've never seen anything like it. I'm in the 23451 and never get my stuff when it says delivered. Pathetic. Hire some people who are grateful to work. Not these lazy idiots. read more

Walking in here is like walking into a real life GTA post office. Ghetto staff with ghetto attitude and services. Staff never seemed to give a damn about customers and will give you a hard time for no reason. Slow service as always but even slower when the line is longer. Lost packages in this location and the employees are sus. The only person that is nicer is an older male employee. I tried to send a package but I didn't tape the label on my package because it was a return from an online bookstore that I've never done with USPS before (I usually return with Amazon and pick other carriers). I told her what that is, no response. She told me I had to tape the label on the package and I said I had tape in my car but no response and just looked at me, so I just left. I went to my car and drove to the USPS on Laskin Road instead cuz why would I deserve such service? This time I brought my tape with me and walked into the USPS on Laskin but didn't put the label on my package cuz I was curious if the service and handling would be the same. When I walked in, the atmosphere already felt different. First I got greeted by the employee and I told him the same thing. He asked me if it was a book cuz he read the label. I said yes and he brought out a clear adhesive envelop, insert my return label and stuck it on my package. The whole process was done professionally and with respect on both ends. This is the same job but I got a total different treatment and process. If you want your dignity, go to the one on Laskin. read more

The staff is always very friendly when I come to this location! I'd like to give a big shoutout to Nina especially, she's the sweetest and I always appreciate her help! read more

Cody the bald dude is literally the nicest, most helpful and efficient post office employee I have encountered at any of the post offices on the south side. As you can see from the other reviews the other ladies that work the front are usually a**holes and act like you are bothering them to do their jobs. They are rude and slow on purpose. One of them was even ignoring the line to make a personal phone call on speaker phone before. Cody deserves an award for being the exact opposite of the others that work here and at other locations nearby and in chesapeake. Cody is the reason this is a 3 star instead of a 1 which is what almost every other person deserves. Thanks Cody! read more

I didn't get the name of the blue haired lady that is always incredibly rude, but if you have the unfortunate luck of having to deal with her, prepare to be talked down to. Questioned the already labeled packages I dropped off, claimed I didn't know what Media mail is. I've been selling online for over a decade now, I know what qualifies as media mail. Gets annoyed when she has to scan packages in. I guess ten seconds of work is too much work for you, Blue. I never leave complaints online and often just let this stuff go, but after going 3 for 3 of terrible experiences with this person, I felt it necessary to write a review. Not that it will actually do something, but something needs to be said about that lady's garbage attitude. read more

Lisa and Nina were so rude. Dismissive. Clearly hate their job. Maybe get a new one. All you have to do is scan a package and put a label on the box guess that's super hard. Nina goes ugh is there someone in line I guess NEXT! While on her cellphone what a joke y'all are weird. And took the community tape from us guess you didn't like us enough it's okay we can afford to buy the 10$ tape there. read more

Service is usually pretty quick and today, Cody was extremely knowledge and helpful in getting me a new mail box key. His customer service is unmatched, I really appreciated his assistance and kindness! read more

Located at the intersection of Viking Dr & Lynnhaven Pkwy. Parking lot is big but needs to be repaved due to potholes. The inside is also big with about 6 register stations. Staff is usually pretty friendly but I have encountered a few that were probably just having a bad day. I like that this location typically keeps their Priority Mail supplies stocked because a lot of other USPS locations have them usually empty. This location actually has two stations with supplies for you to take. read more

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The employee N.W is nonchalant (not caring) too much about her job. Not helpful at all and works very slow. The other customers in line behind me were talking about how many customers she was helping compared to her coworker. Ex her 1 customer to her coworker 2 to 3 customers. read more

Yet another package that says it was delivered at my house. Pulled up my ring camera and looked at that date and time just to see the postal truck drive by and not even stop at my neighbors house, my house, my other neighbors house and the one after that at the same exact time and date stamp that says it was delivered. Can't even talk to the manager at the post office about it since I am still waiting on a call back from the last package she said was delivered to my house just for the house 2 streets over to bring it to my house 3 days after that saying it was delivered to them. The entire neighborhood has issues with them for the last 2 years but nothing gets done read more

I got here right before they closed and was stressed out/unsure how to find a box to package my return order in. Tia not only approached me before I even asked for help, she walked me through the process and helped me pick out the box I needed where I wouldn't get charged for it. She was really helpful and I am so grateful for her help because I was worried I wouldn't figure it out. read more

This is your typical post office. I went in to have a package sent out to for delivery. Surprisingly, the wait was very little to get to one of the representatives. They were quick with it and was able to get in and out. Overall, this isn't a bad place to have things mailed. read more

Always great customer service when I come here. My transactions typically are packages being sent around the US for people who order customs things from me. The staff always provides proper knowledge on the time it will be sent, different prices for certain things. I never feel used or taken advantage off and they are always quick and efficient. read more

So I've been to this post office a couple of times and was hesitant about going to this one because my past experiences were always just "ok." Ok as in, never enough lines open, workers not friendly at all, etc. I was especially hesitant because I LOVED the post office in Henrico/Richmond, where I was for the past year. No one can beat that one, but that's kinda far from Va Beach. ;) Anyway I digress - today, I went around 1:30/2ish pm, definitely after the lunch rush. There were 3 people working and the man who helped me was super friendly and efficient! Two thumbs up. I hope all my future trips here will be just as pleasant. read more

United States Post Office - Outside. - Post Offices Near Me - Virginia Beach, Virginia

Thankful for the kind workers at Viking Drive who opened their windows 20 minutes early to service those of us who didn't know the Saturday starting time. I was literally finished and sitting at the light and noticed the post office wasn't supposed to open for another 8 minutes. Grateful! read more

Went in to get a letter and envelope express mailed. It was supposed to arrive yesterday and the tracking says it just left the post office! Why am I paying extra for express shipping if it's not going to get delivered in time??? And tried calling and it's impossible to get past the stupid robot on the phone to actually talk to a human. Edit: When you pay for 2-day delivery, it's actually a 5 business day delivery. Sneaky bullshit. read more

As a service-member, ive never been more angry at the way they handled my computer that i shipped back home to my brother. I will try my best to discredit this company and give my business else where. Because i tunred down my insurance which they wanted 120 more dollars, they destroyed both my monitors and the box had wholes as if whoever the driver was tried to open to see whats inside. read more

Asked to purchase a regular box, and the lady just pointed to where it was and said its locked, so i asked if i cant purchase one and she just repeated its locked. Worst customer service read more

The staff was friendly and helpful even during the business of the holidays, thank you!

A few of the ladies in here are very rude. Walked in at 5:01 not realizing they close at 5, because the doors were still open and they had customers in line, so two of the clerks shout at me that they're closed. I continued to say that I'm here to pickup General Delivery and they just shouted that they were closed again lol. They made me feel like I was in grade school misbehaving or something. I think they could of gotten their points across by simply speaking to me like an adult and letting me know that I'd have to come back tomorrow. read more

Much more efficient than my post office in Norfolk. There were five employee's working the counter and another employee working the line helping people prepare packages with customs forms and such so they would be ready when they got to the counter. Granby St should send some employee's over for OJT. read more

United States Post Office - Post Offices Near Me - Virginia Beach, Virginia

Horrible customer service. Rude employees everytime I go there. People at the counter are always snotty and in no hurry to assist you without an attitude. This is why I schedule pick ups. So I don't have to deal with these people. read more

I mailed 130 large envelopes that had to be individually weighed and stamped. Jasmine, the post office associate was so very pleasant in helping me with this. I was expecting a totally different attitude and apologized for her having to do this when I first came in but not only did she do it with a smile I found her to be professional and a pleasant conversationalist. Thank you Jasmine and the postal service for great customer service. read more

The previous reviews are 100% accurate. Went to the post office earlier today to ship a letter and was met with attitude. During the process the clerk asked me to look at the screen and confirm the address only to find there was no address other than the city and zip. I mentioned to teh clerk that there was no address to confirm he said with an attitude (after he looked himself and couldn't locate it either)"the address will be on your receipt. After finishing up up with the transaction I headed outside and as I was walking to my vehicle I looked at my receipt to confirm the address which once again was not listed. I went back inside to attempt to confirm the address and was told they could not confirm it until after it was processed. So basically, if the clerk did not enter the address correctly it would be too late to fix it. Needless to say, I was very upset and wasn't feeling confident in the abilities of the clerk so I just wanted to take my letter and mail it from somewhere else. As I was storming out of the door with my mail in hand the clerk called me crazy which I did not appreciate at all. Just because someone is upset doesn't mean they are crazy. I did not think confirming the address would have been such a hard task but evidently at this location it is.The clerk was extremely rude and didn't know how to do his job. I will never return to this location. read more

No major complaints at this location. The associates are fast, efficient, and friendly. The parking is a bit of a pain and sometimes the lines can get long, but they do the best that they can with the staff that's scheduled. read more

I've lived in 18 places and this is hands-down the worst postal service out of all those locations. Last Friday a package was due to be delivered, and online tracking indicated it was out for delivery. Then it didn't get delivered. Almost a week later, the only tracking update is that the item is delayed. Why is it not being delivered, almost a week after it was ALMOST delivered? The sad thing is, this is not the first time this has happened. I have filed missing mail inquiries that went nowhere. And several times, tracking has indicated an item out for delivery, then it's not delivered for another couple of days. I would say that happens for almost half of all package deliveries. Ordering from eBay, Amazon, etc has become a crapshoot. read more

Worst customer service in history. I went to pick up a package and the guy asked for ID but I am in the military and still have my home state license so the address did not match and would not give it to me. I told him if it would have been delivered rather than having to pick it up the driver would have scanned it then left it at the door and not gave two s***'s who got the package so what's the difference. When I asked to speak to a manager he just pointed and said go stand in line, the line I had just waited in for over a half hour because the service is so slow. read more

I went in for Passport issue on a Monday, a sign on the front door stated they were full and to come back on Tuesday at 0745. I arrived at 0740 on Tuesday and after standing in line for 10 minutes someone came out and posted a sign stating they would not be doing Passport appointment due to taxes. I asked to speak to a supervisor to which the man replied I needed an appointment. I told him I would like to schedule an appointment and he went into the back office area. When he came back out he said the postmaster was on the phone to which I responded "I will standby." After about 15 minutes another lady came out of the back office and I asked her about the postmaster she didn't seem to really care and went about opening up the locked cages. She returned after around 5 minutes and said I needed an appointment so I said "I'd like to make an appointment". She then told me I cannot make a appointment. "So I can't see the postmaster and I can't make an appointment to see the postmaster?" "Is this dude the Wizard of Oz or something?" She then gave me the 1-800-ASK-USPS and said to call to talk to someone if I wanted. I filed a complaint and I'm currently awaiting a call back from Oz. read more

I was in such a rush this morning. Im sure the guy at the counter noticed. I told him I needed to send my package today but I didnt have any tape. He said "we sell tape". I just needed like 3 strips!! read more

HORRENDOUS EXPERIENCE. The supervisor was wonderful but I was told 2 different things by 2 different people at the counter. After 6 different forms filled out and buying labels and boxes and 2 hours of my time I will NEVERRRR come back here again. Awful! read more

We just moved at the end of February. I was a little delayed in filing our "change of address" forms so I did it online thinking it would be faster and more efficient. (paid for it) My son then had to send something out to be fixed and when they sent it back, they sent it to my old address. I though, "ok no big deal, we did a change of address so we should get it" wrong....so wrong. 3 weeks later, tracking says it was delivered but it wasn't. So, we went to the post office in person. She pulled up the tracking and said "I see we have tried to deliver it 3 times to **** address" I said "that's my old address, I put in a change of address why is it still being delivered there?" her response "I have no idea. I'll talk to the mail carrier to see if they know. I will call you by close of business today" ...... another week goes by, no phone call, no package. I'm irritated. read more