I didn't even know this location was here! It's probably like that for most people so we found it…read moreon GPS and snuck over to mail out some return packages about 15 minutes before they were set to close. A few other cars in the parking lot but no one in line inside and the friendly lady behind the counter easily scanned and took the items with a good attitude. Small inside and the building is old - but it's got a drop box for packages around back you can use and is probably going to be my new go-to for mailing packages in the area as the Princess Anne location is very crowded with rude staff!

I've lived in Virginia Beach for 18 years and never knew that this post office existed. I'm also…read morethinking most people don't know about this location because there were only two other people in line. It's located behind the smart mouth brewery and apartment buildings with very little traffic flow. There is probably close to 20 spots in the parking lot. Needless to say I was in and out in about 45 seconds. They are enforcing all social distance guidelines and have notices on the door to inform customers. They have markers lined up spaced 6 feet apart so everyone knows where to stand. They installed plexiglass between the employee and you so there is no chance of contact.

I felt compelled to leave a review today after what the entire post office had to experience from a…read morevery difficult customer. I specifically want to say how Cody and Kamal expressed the utmost patience with Mr. Grinch, who visited them today to complain from person to person about his mail. After Cody, who was working the counter expressed that there was a delay in delivering his mail due to being shortstaffed that was not good enough for Mr. Grinch. This person proceeded to ask for a superior once Kamal came out, Mr. Grinch proceeded to ream him for being shortstaffed and blaming him for not hiring more people. He mentioned that he wanted to make a formal complaint. Kamal said you're welcome to do so, then Mr. Grinch said well, can I borrow a pin and paper lol? He asked Kamal his name, Kamal spelled it for him. He asked Kamal his last name, and Kamal said to him I don't feel that's necessary to give you my last name. He questioned Kamal and said why, and Kamal emphasized, I am the only person here with that name. If you are writing about me, then they will know who I am. Mr. Grinch emphasized that the complaint was going to be specifically about Kamal the supervisor on duty who has no control over physically delivering his mail. So my review is just to say, I received the upmost polite and pleasant service today from the post office. I know it is very common for people to get frustrated with USPS. However, everyone has a job to do and the people inside of the post office that I witnessed today are trying to do that. For the customers visiting the post office, especially right now during the holidays, don't be difficult. Don't go, and don't be difficult, you never know what someone is going through. Don't be mean, don't be difficult or just don't go. I personally apologized profusely to Cody and Kamal for what they had to endure and I hope it doesn't damper their day and I hope the employees in this location have a great holiday.

When you pay for a service, you expect to get what you pay for. Sadly, I mailed a gift card to a…read morebusiness associate and after two weeks, I let him know that I had sent home something. He said the mail had been running slow and to give it a bit. Fast forward two more weeks and he let me know that he still wasn't in receipt. This totally got under my skin because I paid extra postage and someone within this organization didn't do their job or took the gift-card for themself.I plan to file a complaint as this can happen at any USPS but since I was near this location, I stopped in to mail the item. It's damn near a racket where you have to pay for delivery confirmation to make sure they don't steal your item. Whomever stole it, I hope it made your life better and filled the hole in your soul. I do recommend taking measures to track the items you mail if they have a monetary value to discourage theft. Keep your receipt to show proof and report these things to your postal inspectors.

This is the second post office I have been to in this city that is closed!!! And I don't feel…read morecomfortable using the kiosk to ship my packages. So I'm heading to fedex.

Need to be shut down....Keep bending mail that shouldn't be bent in mail box.....My delivery…read moreinstructions say delivery to porch and ring door bell smh, that noone reads....wrong mail in mail box and deliver my mail in others....I complained so many times....just a waste and laziness

Well, these helmet wearing pinheads are at it again. Received notice that two items were delivered…read morebut the morons failed again. Navigating their website is next to impossible because.....well, you know... Tracking #: 00310202207039911527 seems to, not exist but says it was delivered. I'm telling you, hire a bunch of monkeys, pay them with bananas and the job will get completed ten times better & faster. The current staff are total assholes...

Had a package out for delivery. Didn't arrive and it was scanned later that day as No Such…read moreNumber-Return to Sender. Went to P.O. next day to pickup package and was told that is was sent out with letter carrier for re-delivery. Again the package didn't get delivered and still waiting. Initiated a missing package search, last scan was at this P.O. and still no delivery. Did someone steal or throw my package away or is it just buried under a huge pile of other packages like mine. Only time will tell...

Called to ask if this location would be the one that delivers to Hilltop and the customer service…read morewas terrible. The lady was so short with me, I could barely understand her. Extremely rude and hung up on me without saying bye or anything, didn't even know if I had another question.

Staff was friendly. Explained our options! And offered us stamps!…read more Plenty of parking outside and they have a drop off box as well.

Lucky to have a Post Office, basically in the Neighborhood. So convenient and you don't even have…read moreto get out of the car for those last minute things you forgot to mail...Drive in one side of lot, around to other side and just put mail in the outside box and be on you way!!

I'm giving this Post Office 3 stars only because it's close & convenient. I really don't want to…read moreuse it at all. I've been trying to find ways to send digitally the few payments that had to go by check. I've succeeded with most. This certainly isn't the normal way to start a review by saying I never wanted to use it again. But I have a really good reason. Earlier this year I dropped a quarterly Virginia Estimated Tax Payment into the outside drop box as I've done for many years. A few days later I saw it clear my bank in a different manner than the City Treasurer's checks normally clear. It was also much earlier than the checks are normally deposited by that department. I looked at the check on line & it had been washed & a person's name written in. The endorsement was for a mobile deposit to a local credit union. So the person still had my physical check with my address. It took months to deal with all the fallout. My wonderful TowneBank banker worked with their fraud department but my account number had to be changed, which created a plethora of digital payments & charges that had to be changed. The Postal Inspector & the Virginia Beach Police had to become involved. I was instructed to keep my file with all the credit bureaus closed unless someone needed to pull a credit report. The police department gave me logins where I could do this without a charge. I learned that this had happened at other Post Offices, some of which had covered their outside drop boxes. But the Bayside PO's is still is open. My banker's assistant would check my old & new accounts every day and then check with me to make sure everything was an authorized charge. Months of my life were lost dealing with this. So my advice is DO NOT ever put anything in the outside box at this Post Office. Always go inside. Be safe and careful there.

Sometimes there's a wait at this location; however, it's overall a good experience. The staff are…read morevery friendly and professional. Sometimes it can be a bit warm in the location, but as long as you're there not during the peak hours, you shouldn't be standing around that long.

This review is for the U.S. Postal Passport Services located at the Kempsville Post Office branch…read more The branch is right off Kempsville Rd with parking in front for the office, but parking for passport is to the side. Customers will need to drive in back to enter. The lot is huge and signage is over the door. Of note this is the only passport service on the Southside. Appointments are highly recommended, but when slow they will take walk-in. Customers can compete forms online or in person. Check or debit card appear to be the only two forms of payment. Cash was not discussed however. There is plenty of seating as the area is spacious. Two agents were working and luckily caught at a slow weekday. The wait was short, the process easy and the customer service exceptional. My daughter who is 18 will have her passport in around six weeks. She also opted for a second form of ID the passport card. It's the size of a drivers license. It's somewhat newer. You can bring your own photo of official size, or opt for the agent to take. If picky bring your own, the photo for my daughter came out extremely light. My experiences with the post office have been average to weak, so this is a huge bump in confidence for the U.S. Postal Service. Also of mention for those that need documentation they can obtain online through Vital Check. I requested a Yelp edit to add passport services. Full 5 stars.

This post office is located what one might call in the middle of nowhere, but it is located along…read morePrincess Anne Rd. at the southern end of Virginia Beach. From that location, it is about 8 miles from the North Carolina border. When you look at the outside of the place, it looks dated. Although it looks dated, it's not as noticeable as such inside. This post office is small and doesn't have a drive through. Parking is also fairly limited. However, due to the location of the post office, it's usually not that busy. They do close for a lunch break during the day. I can get in and out of here faster than other post offices in the city (such as at the Courthouse or Lynnhaven Pkwy). On this most recent visit, I came in to have a package delivered. After talking with the representative there, she was able to help me pick the best option for shipping. Since I was the only one in there, it was a very personable experience that is rare to find anywhere these days. Overall, this is a nice post office to come to if you don't want to have to worry about lines and waits. Sure, the drive may be a little while for some, but you may wait longer at other post office locations than it is to drive back and forth to this post office. If you are down in the southern part of Virginia Beach and need to go to a post office, this is your place to go.

Very small post office but it still has post office boxes and counter services. Not much traffic…read moregoing by here in rural Southeastern Virginia/North Carolina so they don't have a drive through.

Amazing staff and great customer service. Shipping via USPS, UPS, FedEx, DHL and large freight…read morecarriers

This is my go-to shipping spot. They offer shipping for USPS, UPS, and FEDEX. They also have a wide…read morevariety of envelopes and boxes. I can never remember to buy packing tape for my house, but they are always happy to tape up my packages for me when I drop them off even when I'm using a prepaid shipping label. The shopping center is so convenient. I can always knock out at least one other errand (usually grocery shopping at Fresh Market) when I have to take my packages. Or I can just use this errand as an excuse to visit Starbucks, Gelati Celesti, or CFA across the street. Their COVID practices are great. I've been in about 3x since the pandemic started. Social distancing is enforced and masks are worn by customers and staff.