Sometimes there's a wait at this location; however, it's overall a good experience. The staff are…read morevery friendly and professional. Sometimes it can be a bit warm in the location, but as long as you're there not during the peak hours, you shouldn't be standing around that long.

This review is for the U.S. Postal Passport Services located at the Kempsville Post Office branch…read more The branch is right off Kempsville Rd with parking in front for the office, but parking for passport is to the side. Customers will need to drive in back to enter. The lot is huge and signage is over the door. Of note this is the only passport service on the Southside. Appointments are highly recommended, but when slow they will take walk-in. Customers can compete forms online or in person. Check or debit card appear to be the only two forms of payment. Cash was not discussed however. There is plenty of seating as the area is spacious. Two agents were working and luckily caught at a slow weekday. The wait was short, the process easy and the customer service exceptional. My daughter who is 18 will have her passport in around six weeks. She also opted for a second form of ID the passport card. It's the size of a drivers license. It's somewhat newer. You can bring your own photo of official size, or opt for the agent to take. If picky bring your own, the photo for my daughter came out extremely light. My experiences with the post office have been average to weak, so this is a huge bump in confidence for the U.S. Postal Service. Also of mention for those that need documentation they can obtain online through Vital Check. I requested a Yelp edit to add passport services. Full 5 stars.

This is the second post office I have been to in this city that is closed!!! And I don't feel…read morecomfortable using the kiosk to ship my packages. So I'm heading to fedex.

Need to be shut down....Keep bending mail that shouldn't be bent in mail box.....My delivery…read moreinstructions say delivery to porch and ring door bell smh, that noone reads....wrong mail in mail box and deliver my mail in others....I complained so many times....just a waste and laziness

This is the USPS office I frequent, and I go during my lunch hour. As always, the parking lot is a…read moredisaster. The tiled floor looks rough, and the lighting is always so weirdly dim. It's always a gamble to see if you'll be here for a minute or 25 minutes, but the employees are great and work hard to conquer the line. Sometimes the energy seems dead inside because customers are in a rush to get in & out. I try to handle all my transactions online, but I do have to drop off my box. I can call a pick up, but I like to have a printed copy of my tracking information. Flat rate boxes are free. Insurance is worth it if you're shipping something expensive. They have a display of stamps available for purchase. Honestly the USPS website is all you need. USPS works at their own pace, but some customers also arrive ill-prepared for everything they need to change something or mail something out.

I would like to report an ongoing safety concern at the post office on Battlefield Road near the…read moreWalmart. I sell online and often need to drop off packages in the morning before going to work, using the self-service kiosk. On several occasions, I have had to leave without dropping off my packages because there was a homeless individual sleeping or standing in the lobby. This has made me feel unsafe, especially during early morning hours when there are no employees present. I understand that this can be a difficult situation, but something needs to be done to ensure customer safety. At a minimum, having police or security do periodic drive-bys or checks would help. Customers should not have to feel afraid simply dropping off a package, especially when many of us rely on early-morning access due to work schedules.

I felt compelled to leave a review today after what the entire post office had to experience from a…read morevery difficult customer. I specifically want to say how Cody and Kamal expressed the utmost patience with Mr. Grinch, who visited them today to complain from person to person about his mail. After Cody, who was working the counter expressed that there was a delay in delivering his mail due to being shortstaffed that was not good enough for Mr. Grinch. This person proceeded to ask for a superior once Kamal came out, Mr. Grinch proceeded to ream him for being shortstaffed and blaming him for not hiring more people. He mentioned that he wanted to make a formal complaint. Kamal said you're welcome to do so, then Mr. Grinch said well, can I borrow a pin and paper lol? He asked Kamal his name, Kamal spelled it for him. He asked Kamal his last name, and Kamal said to him I don't feel that's necessary to give you my last name. He questioned Kamal and said why, and Kamal emphasized, I am the only person here with that name. If you are writing about me, then they will know who I am. Mr. Grinch emphasized that the complaint was going to be specifically about Kamal the supervisor on duty who has no control over physically delivering his mail. So my review is just to say, I received the upmost polite and pleasant service today from the post office. I know it is very common for people to get frustrated with USPS. However, everyone has a job to do and the people inside of the post office that I witnessed today are trying to do that. For the customers visiting the post office, especially right now during the holidays, don't be difficult. Don't go, and don't be difficult, you never know what someone is going through. Don't be mean, don't be difficult or just don't go. I personally apologized profusely to Cody and Kamal for what they had to endure and I hope it doesn't damper their day and I hope the employees in this location have a great holiday.

When you pay for a service, you expect to get what you pay for. Sadly, I mailed a gift card to a…read morebusiness associate and after two weeks, I let him know that I had sent home something. He said the mail had been running slow and to give it a bit. Fast forward two more weeks and he let me know that he still wasn't in receipt. This totally got under my skin because I paid extra postage and someone within this organization didn't do their job or took the gift-card for themself.I plan to file a complaint as this can happen at any USPS but since I was near this location, I stopped in to mail the item. It's damn near a racket where you have to pay for delivery confirmation to make sure they don't steal your item. Whomever stole it, I hope it made your life better and filled the hole in your soul. I do recommend taking measures to track the items you mail if they have a monetary value to discourage theft. Keep your receipt to show proof and report these things to your postal inspectors.

I wish I could remember the young lady's name from Brooklyn, NY, but she gave exceptional service…read more Def a fellow Brooklynite. She helped do a Change of Address for my son. He had to do an in-person identification at the Post Office in Virginia, but he is currently in NYC. The Kempsville location said that I would have to go to NYC and take my son to the PO to identify him in person smh lol. All I had to do at this location was show my ID and bring his birth certificate, which makes a lot more sense. I was in and out within 5min. No lines.

What a fabulous experience I just had. Was super surprised by all the negative remarks online. The…read moretwo ladies there helped me tremendously, we're very knowledgeable of the area that they were working in, and had contacts on their phone too quickly solve other people's problems. For example, a lady walked in and didn't have a key for her box for her apartment complex. The ladies behind the desk were well aware of the apartment complex, made a phone call to the maintenance department, and got her all figured out.

This post office is the dumps. It's Christmas time and you go there, one teller and 12 people in…read moreline. I will never use USPS again or buy stamps. Im doing everything online. Do not use this dump.

DO NOT USE THE DROP BOX HERE!! I've had several packages that never get scanned and seem to end up…read moremissing (stolen) on a couple different occasions.

Well, these helmet wearing pinheads are at it again. Received notice that two items were delivered…read morebut the morons failed again. Navigating their website is next to impossible because.....well, you know... Tracking #: 00310202207039911527 seems to, not exist but says it was delivered. I'm telling you, hire a bunch of monkeys, pay them with bananas and the job will get completed ten times better & faster. The current staff are total assholes...

Had a package out for delivery. Didn't arrive and it was scanned later that day as No Such…read moreNumber-Return to Sender. Went to P.O. next day to pickup package and was told that is was sent out with letter carrier for re-delivery. Again the package didn't get delivered and still waiting. Initiated a missing package search, last scan was at this P.O. and still no delivery. Did someone steal or throw my package away or is it just buried under a huge pile of other packages like mine. Only time will tell...

I arrived late on a Saturday afternoon and with only two clerks at the desk I was still in and out…read morein less the five minutes. This is quite a feat since there were four people ahead of me and I was picking up parcels.

This review is for U.S. Passport Services. I completed my paperwork in advance and brought a check…read morefor the fee as a credit card is not permitted. This must be one of the oldest post offices in Norfolk built in 1961. It looks its age too! There is plenty of parking. Service was efficient, however they said their camera was broke and sent me to Walgreens. Overall good experience.

Called to ask if this location would be the one that delivers to Hilltop and the customer service…read morewas terrible. The lady was so short with me, I could barely understand her. Extremely rude and hung up on me without saying bye or anything, didn't even know if I had another question.

Staff was friendly. Explained our options! And offered us stamps!…read more Plenty of parking outside and they have a drop off box as well.